Human Resource Capacity Research Articles

Strengthening Collaborative Governance in the Department of Transportation: Implementation and Enforcement Levies

This article explores the strengthening of collaborative governance within Indonesia's Department of Transportation, focusing on the implementation and enforcement of levies. It highlights the integration of diverse stakeholders, including government bodies, private sector entities, and civil society, to create a more effective levy management system. However, a lack of collaboration between the Palembang city government and the local community has hindered the effectiveness of levies. Key strategies for improvement include promoting transparency, shared decision-making, and the use of innovative technologies. The study underscores the importance of trust and accountability among stakeholders to enhance compliance and enforcement. In Palembang, the capital of South Sumatra Province, transportation and traffic management challenges necessitate the effective implementation of levies. Employing a qualitative approach through in-depth interviews, observations, and documentation, the research reveals that collaborative efforts between local governments, the private sector, and the community are essential, despite challenges such as limited resources and community resistance. The findings suggest that while collaborative governance can improve the effectiveness of levy enforcement, it requires commitment and active participation from all parties. Recommendations include enhancing human resource capacity, strengthening regulatory frameworks, and raising public awareness of the importance of levies for regional revenue. This study also aligns with the Sustainable Development Goals (SDGs), particularly in improving infrastructure, fostering sustainable cities (SDG 11), and promoting effective partnerships (SDG 17).

Program Edukasi untuk Peningkatan Keterampilan Administrasi Logistik Unit Food di PT Sekar Bumi Tbk

This service outlines the implementation of an educational program aimed at improving the logistics administration skills of the food unit at PT Sekar Bumi Tbk. Through training needs analysis, comprehensive counseling, and training methods that include theory and practice, this program has succeeded in significantly improving employees' technical and soft skills. The evaluation results show a reduction in errors in managing logistics administration, goods release and goods entry transactions, receiving finished products from the packing team, and following the loading process for local and export shipments. In addition, establishing a culture of collaboration and continuous learning among employees creates an innovative work environment. Thus, this educational program not only strengthens human resource capacity, but also increases the competitiveness of PT Sekar Bumi Tbk in the increasingly competitive frozen food industry, preparing employees to face future challenges more prepared and responsive.

Agile Governance Public Information Management at the Communication, Informatics, and Statistics Service of Riau Province

This study aims to analyze the implementation of agile governance in public information management at the Riau Province Communication, Informatics and Statistics Service (Diskominfotik). Agile governance is a governance approach that emphasizes flexibility, responsiveness, and rapid collaboration in providing public services. The research method used is qualitative descriptive with an explanatory approach. Data collection was carried out through observation, interviews, and document studies analyzed using Nvivo 14 software. The results of the study indicate that the implementation of agile governance at Diskominfotik Riau is still faced with a number of obstacles, including limited knowledge and capacity of human resources (HR) in understanding the concept and a bureaucratic structure that does not fully support flexibility. In addition, performance evaluations that are not yet based on quick wins slow down the adaptation process. Nevertheless, Diskominfotik Riau has utilized various digital platforms to provide access to public information, although improvements need to be made in terms of responsiveness and timeliness of service. Recommendations from this study include increasing training for HR, implementing a more flexible governance model, and periodic evaluations based on short-term results. The implementation of agile governance is expected to improve the quality of public services and strengthen public trust in government transparency.

The acceptance of social media as a channel of communication and livestock information for sheep farmers

Abstract The development of technology and information in the Industry 4.0 era, especially the internet, is experiencing very rapid progress. Searching for information through new media will increase human resource capacity and work efficiency. Using technology acceptance model (TAM) theory, this study aims to identify social media usage as a communication and information medium and analyze the influence between constructs in social media acceptance. A cross-sectional survey was used in this study design. A structured questionnaire from previous related studies was used as the instrument. One hundred and eleven sheep farmers from several villages in Sukabumi, West Java groups, participated in this survey. Stratified sampling was adopted to select and interview the respondents. The findings show that social media usage as a channel for communication and livestock information is quite adequate. Many farmers already use WhatsApp and YouTube. However, only a few farmers use Facebook and Instagram. The results of the TAM analysis (limited to only the WhatsApp application) indicate that perceived ease of use positively influences perceived usefulness (PU). A positive relationship is also shown between PU and behavioral intention to use. The theoretical implication is that this study proves how social media adopts in disseminating messages and seeking information. Regarding managerial implications, the findings suggest that stakeholders in the agricultural industry across the value chain could enhance their services by fostering a broader ecosystem of social media applications.

은행업 종사자의 직무수행능력이 잡크래프팅에 미치는 영향 : 자기개발욕구의 매개효과를 중심으로

This study aims to provide a direction for human resource management as part of the crisis response plan for the Korean banking industry in response to the rapidly changing industrial structure. The study aimed to verify the causal relationship between interpersonal skills and problem-solving skills among job performance abilities and job crafting among banking industry workers, and to examine the mediating effect of self-development desire between job performance abilities and job crafting. For this study, a questionnaire was administered to 260 employees of domestic commercial banks, and the collected survey data was analyzed using SPSS (Ver. 24.0). As a result of this analysis, first, the interpersonal skills of banking workers were found to have a positive (+) effect on job crafting, second, the problem-solving skills of banking workers were found to have a positive (+) effect on job crafting, third, the desire for self-development was found to have a significant complete mediating effect between interpersonal skills and job crafting, and fourth, the desire for self-development was found to have a significant partial mediating effect between problem-solving skills and job crafting. The implications of this study are as follows: First, it is necessary to enhance interpersonal skills and problem-solving skills, which are sub-components of the job performance ability of banking workers, and to promote job crafting to improve innovation and efficiency in the banking industry; second, it is necessary to strengthen the human resource capacity of the organization by providing self-development programs that improve interpersonal skills and problem-solving skills; and third, it is necessary to create an organizational culture that encourages employees to activate job crafting by enhancing the desire for voluntary self-development among banking workers, as job crafting can contribute not only to individual growth but also to innovation and performance improvement of the organization. This study has academic distinction in that it conducted research on job crafting by limiting the research subjects to banking workers, clarified the causal relationship between the research subjects’ job performance ability and job crafting, and verified the mediating effect of the desire for self-development between job performance ability and job crafting, thereby providing implications.

NARRATIVE REVIEW: INCIDENCE, CAUSES AND INTERVENTION STRATEGIES OF MEDICATION ERRORS TO IMPROVE CHEMOTHERAPY SERVICES IN HOSPITALS

Medication errors (MEs) are medication errors that have the potential to harm patients during treatment or care. Cancer care is a complex and interconnected system and many errors can be catastrophic. ME in antineoplastic drugs have the potential to cause permanent injury and even death. Evaluation measures of ME incidence in Indonesia are still not optimally carried out, thus leading to the need for a good understanding of the potential ME incidence, especially in cancer patient care. A good understanding of the incidence of medication errors will encourage preventive efforts against the potential occurrence of ME. This narrative review aims to provide information related to the incidence of ME in the Chemotherapy department at the hospital, the causative factors, and the handling and prevention efforts. Scientific information searches were conducted on the PubMed and Google Scholar databases for the period 2012-2022. The results showed that the incidence of ME mostly occurred in the prescription phase, namely in the form of dosage errors (45–59.3%), incomplete prescriptions (43–45.5%), drug frequency errors (30.4%), and errors in patient name, age, and diagnosis data (22.5%). Several aspects contributing to the occurrence of ME were identified, including work procedures, staff, organizational systems, and staff understanding of medication regimens. This study concluded that there is a need to regulate and evaluate several aspects, including work procedures, availability of auxiliary systems, and increasing the capacity of human resources involved. This may prevent the occurrence of ME.

Village Government's Role in Advancing Agricultural Development Through Supportive Policies

Background: Indonesia, a tropical country with rich agricultural potential, faces challenges in optimizing its agricultural sector. Specific Background: Despite significant contributions to the economy and employment, issues like low human resource capacity and dependency on food imports hinder productivity. Knowledge Gap: The role of village governments in facilitating agricultural development, particularly in rural areas like Grabagan Village, remains underexplored. Aims: This study analyzes the village government's role in agricultural development in Grabagan Village, focusing on key success indicators. Results: Findings indicate that the village government functions effectively as a facilitator, mobilizer, and regulator, yet faces challenges in resource mobilization and farmer engagement. Novelty: This research enhances understanding of local governance's influence on agricultural outcomes. Implications: The study highlights the need for improved collaboration between the village government and farmers to optimize resource allocation and align agricultural initiatives with local needs for sustainable development. Highlights: The village government serves as a crucial facilitator in agricultural initiatives, providing necessary infrastructure and budget support. Effective mobilization of resources and farmer involvement in planning processes are essential for enhancing agricultural productivity. Addressing challenges in local governance can significantly improve sustainable agricultural development in rural areas. Keywords: Village Government, Agricultural, Farmer Empowerment, Facilitation, Mobilization

Analisis Pengelolaan Barang Milik Daerah Kota Sibolga

This study aims to analyze the management of regional assets in the City of Sibolga, identify the challenges faced in the management process, and determine the steps that need to be taken to ensure more orderly asset administration. The operationalization of the variables in this study is based on the management of regional assets according to Minister of Finance Decree (KMK) Number 288/KMK.06/2023. Data collected using interviews, observations, and documentation, with key informants including the Head of the Agency, Head of Budgeting Division, Head of Assets Division, and Head of Treasury and Accounting Division. The qualitative data management technique follows the Miles and Huberman model, which includes data reduction, data presentation, and conclusion drawing and verification. The findings indicate that the management of regional assets in Sibolga City faces various challenges such as inaccurate asset data, lack of supervision and control, suboptimal coordination between OPDs, and insufficient asset security and maintenance. To address these issues, it is recommended that the Sibolga City Government enhance human resource capacity, develop an integrated asset management information system, optimize the budget for asset maintenance and security, and improve supervision and control over the use of fixed assets

Efektivitas Pengawasan Pemerintah terhadap Perizinan Tenaga Kerja Asing Menurut UU No. 13 Tahun 2003: Analisis Yuridis Normatif

Ideally, government supervision of foreign worker (TKA) permits, in accordance with Law No. 13 of 2003, should be carried out optimally to prevent violations. However, in reality, there are still many violations in the field, highlighting a gap between legal provisions and implementation. Issues arising from this gap include a lack of labor inspectors and weak coordination with relevant agencies, leading to the proliferation of illegal foreign workers. This study aims to analyze the effectiveness of TKA permit supervision from a normative juridical perspective. This article falls under the category of literature research with a qualitative approach. The methodology used is a normative legal study of labor-related regulations. The results of the study conclude that although regulations provide a strong legal foundation, the implementation of supervision in the field still needs to be improved through the enhancement of human resource capacity and inter-agency coordination to achieve the desired effectiveness.

Household resilience to climate change in the “big three” African economies

AbstractThe precarious nature of climate change and its consequences on the resilience of economies require examination. This study investigated climate change resilience in the “big three” economies in Africa—Egypt, Nigeria, and South Africa—using macroeconomic data. Results indicated that Nigeria had the highest vulnerability score and South Africa had the highest resilience score. Readiness for climate change was low in all countries, especially in Nigeria. Climate vulnerability had a significant dampening effect on per capita Gross Domestic Product (GDP) in the three economies. In addition, reducing inflation is associated with increased welfare and resilience by raising per capita GDP, although the effect needs to be magnified with sound economic policies. The low adaptive capacity presents policy direction to develop human resource capacities, improve safety net delivery, and ensure effective early warning systems.

IMPLEMENTASI DIGITAL MARKETING PADA BUMDES MEKAR SEJAHTERA DENGAN CRITICAL SUCCESS FAKTOR DAN VALUE CHAIN

The implementation of Digital Marketing in Village-Owned Enterprises (BUMDes) Mekar Sejahtera aims to improve marketing performance and business competitiveness through the implementation of Critical Success Factors (CSF) and Value Chain. The study identifies and analyzes the key elements that influence the successful implementation of digital marketing strategies, as well as integrating them in a structured framework. In this study, data collection was carried out using two types of data: primary data and secondary data. Primary data was obtained through direct interviews and surveys with managers of Mekar Sejahtera BUMDes, while secondary data was obtained through analysis of relevant literature and similar case studies from other BUMDes that have implemented digital marketing. The research method used in this study is a qualitative method, which is a research approach used to understand social phenomena in a deep and descriptive way, focusing on the meaning contained in it. The results of the study show that there are several important factors that greatly affect the success of digital marketing in BUMDes Mekar Sejahtera, including: adequate technological infrastructure, competent human resources, effective content management, and appropriate promotion strategies. In addition, the integration of the value chain, starting from raw material procurement, production, distribution, to customer service, also plays an important role in improving the efficiency and effectiveness of digital marketing. The implementation of good digital marketing can increase the visibility of BUMDes Mekar Sejahtera products, expand market reach, and increase sales. However, the challenges faced include budget constraints, resistance to change, and the need for ongoing training for managers. Therefore, strategic recommendations include the development of adequate digital infrastructure, increasing the capacity of human resources through training and mentoring, and strengthening collaboration with external parties such as the government and the private sector. This study concludes that the application of CSF and Value Chain in the development of digital marketing in BUMDes Mekar Sejahtera can have a significant positive impact, as long as it is carried out with careful planning and consistent execution. This research is expected to be a reference for other BUMDes in adopting effective and sustainable digital marketing strategies. Keywords: Critical Succes Factor, Value Chain, Digital Marketing.

The importance of institutional capacity in drinking water supply system governance: A policy evaluation from border area

In most developing countries, the equal access to clean and potable water is a major challenge faced by many communities. This research aims to evaluate water supply system governance policies as well as potential springs, constraints and problems related to the water needs of border communities. This research is a descriptive study using a qualitative approach. The qualitative approach looks at policies, institutions, conflicts, and problems faced, as well as looking at data on water sources, socio-economic challenges, culture, and local wisdom. The research location was in Belu Regency, on the Indonesia-Leste Timor border. Research informants were representatives of local government, academics and the community. The problems faced are the underdevelopment of piped networks due to budget constraints, low capacity and quality of human resources, and the absence of specific regulations governing the Drinking Water Supply System (SPAM). The study area has springs spread across 11 subdistricts, with raw water potential ranging from 0.5 to 250 liters per second. Most of these water sources are good for community consumption, but some have not been optimally utilized so that they cannot be fully utilized to meet the needs of the population. The results show that SPAM management policies can be implemented to a certain extent, but have not yet run optimally because they still require capacity building and competence of the apparatus and local communities and an increase in the role of local governments to help implement central government policies in relation to assistance tasks and as a tool for deconcentration of the central government. In conclusion, the potential of raw water sources has not been fully utilized due to the challenges of infrastructure development and the limited capacity of human resources and budgets. Without good management and institutional support, communities will continue to face problems related to access to clean water.

Peningkatan Ekonomi Desa melalui Pariwisata: Memahami Regulasi dan Manfaatnya

The Smart Village program aims to enhance community welfare through the application of technology and innovation. In Curahdami village, low literacy and competency levels, particularly among ex-ODGJ (people with mental disorders), are due to low productivity and insufficient skill development support. Social stigma, lack of motivation, and minimal family attention exacerbate this situation, while social disparities limit access to essential services. To address these issues, an empowerment program for ex-ODGJ was designed through the "Rumah Kreasi Budaya Desa," a center for developing creative products based on local wisdom. The program seeks to enhance artistic skills and market creative products to support the growth of the creative industry and create new jobs. This research employs a participatory-action approach, engaging the community in the planning, implementation, and evaluation of the program. Data collection methods included participatory observation, in-depth interviews, and documentation of activities. From June to August 2024, the program targeted 40 beneficiaries, including 35 ex-ODGJ from several villages and some individuals with disabilities. Of these, 62.5% showed significant improvement in artistic skills, while 37.5% demonstrated increased interest in creative activities. Nevertheless, challenges such as limited resources, low community capacity, and insufficient policy support persist. Therefore, it is crucial to improve human resource capacity, develop strategic partnerships, and strengthen stakeholder support to ensure the program's success

Sustainability Analysis of the Revolving Fund Program of the LPDB (Revolving Fund Management Institution): MICMAC Method Approach

The importance of access to credit for micro, small, and household craft enterprises, including cooperatives, has become a major focus in improving working capital financing and capital accumulation to support industrial income. The government through the LPDB (Revolving Fund Management Institution) has launched a revolving fund program that aims to strengthen the capital base of cooperatives, increase the capacity of human resources in business and financial management, and increase the role of cooperatives in expanding employment opportunities and reducing poverty. According to data from the Cooperative Business Development Division of the Denpasar City MSME Cooperative Office, from 2021 to 2023, there were five cooperatives that received the LPDB revolving fund program, but did not consistently reapply for the funds. This raises concerns regarding the sustainability of the program and the factors that influence it. This study aims to identify the factors that influence the sustainability of the LPDB program for cooperatives in Denpasar City. Using the MICMAC (Matrix of Cross Impact Multiplications Applied to a Classification) analysis method, this study reveals that the revolving fund administration requirements and members' information and knowledge about the revolving fund have the most significant direct influence. These findings underscore the importance of simplifying the administrative process and improving member knowledge to ensure the success of the program. In addition, active member participation emerged as an important predictor of program sustainability, highlighting the importance of members' direct involvement in supporting their economic activities. Thus using this method can uncover critical factors, and provide a comprehensive understanding that can inform policy adjustments and strategic implementation to improve program sustainability.

Analisis Penyerapan Anggaran Operasional dan Pemeliharaan Kantor di Pengadilan Negeri Semarang Kelas IA Khusus

This research aims to analyze the excess realization of operational and office maintenance at the Special Class IA Semarang District Court, with a focus on the causal factors, and how to overcome budget excesses. The research method used is descriptive qualitative with empirical studies at the Special Class IA Semarang District Court. The data collected was RKA-KL (Work Plan and Budget) and LRA (Budget Realization Report) then conducted in-depth interviews after which analysis was carried out to draw conclusions. The results of the research show that several factors that cause excess operational and office maintenance budgets are unrealistic or non-comprehensive budget planning, changes in economic conditions, inefficiencies in project or operational management, lack of control and supervision of expenditure and non-compliance in the implementation of budget policies or lack of coordination. . How to overcome operational budget excesses at the Special Class IA Semarang District Court by strengthening the budget planning process, implementing a strict budget monitoring and control system and increasing the capacity and competence of human resources involved in budget management.

Design of Business Ecosystem Mapping in the Black Soldier Fly Industry of Bandung City

BSF (Black Soldier Fly) maggot cultivation is an alternative organic waste management that is growing rapidly in the city of Bandung. This research aims to design a business ecosystem map for the BSF maggot cultivation industry in Bandung City. The method used is business ecosystem mapping with a qualitative approach modified by Zheng Ma. The research results show that the BSF maggot cultivation industry in Bandung City has six main groups of actors, namely maggot producers, maggot consumers, maggot raw material suppliers, maggot cultivation equipment and technology suppliers, government, and research institutions. Interactions between actors are driven by shared values, such as sustainability, circular economy and economic value. External factors that influence the development of the BSF maggot cultivation industry in Bandung City are government policy (politics), market trends (economics), public awareness (social) and technological progress (technology). Reconfiguration of the BSF maggot cultivation business ecosystem in Bandung City by incorporating elements of changes in external factors. The map of changes in the BSF maggot cultivation business ecosystem in the city of Bandung over the next 5 years includes: (1) increasing BSF maggot production to meet market demand, (2) developing new products and services based on BSF maggots, (3) increasing collaboration between actors, (4) strengthening human resource capacity, and (5) encouraging the development of environmentally friendly BSF maggot cultivation technology.

The Role of Administrative Law in Realizing Village Autonomy Based on Local Wisdom

This study aims to analyze the role of State Administrative Law in realizing village autonomy based on local wisdom. The method used in this research was a qualitative approach with interviews, observations, and analysis of documents in some of the villages that were the subject of the study. These results show that State Administrative Law is vital in providing a foundation for villages to manage resources and development based on local potential and needs. Local wisdom is crucial for decision-making and resource management within villages, contributing to environmental sustainability and cultural preservation. The synergy between State Administrative Law and local wisdom creates effective policies that empower communities. Challenges in implementation, such as regulatory mismatches with local values, low legal literacy, and conflicts of interest, need to be addressed through legal socialization, capacity building, and collaboration. Therefore, it is recommended that the Government formulate inclusive and adaptive regulations to local wisdom and enhance human resource capacity in villages. Academics should conduct further research and provide policy recommendations. The private sector should play an active role in village economic empowerment, and village communities should actively participate in development and preserve local wisdom.

Strategi Pengelolaan dan Pengembangan Objek Wisata Gunung Pa’baladoan pada Lembang Belau Kecamatan Masanda Kabupaten Tana Toraja

This research aims to analyze and formulate a management and development strategy for Mount Pa'baladoan tourism in Tana Toraja Regency using SWOT analysis. Qualitative research method with data collection through interviews, observation and documentation studies. The results of the SWOT analysis show that Mount Pa'baladoan has strengths in the form of natural beauty, cultural richness, accessibility and local wisdom. However, there are weaknesses such as management that is not optimal, limited human resource capacity, and promotion that is less effective. The opportunities that exist are tourism growth, government support, and ecotourism-oriented community lifestyles. Meanwhile, the threats are competition from other destinations, natural disasters, as well as the impact of globalization and cultural westernization. Based on the SWOT analysis, the Mount Pa'baladoan tourism development strategy includes SO, WO, ST and WT strategies. The implementation of these strategies is expected to increase the competitiveness and sustainability of Mount Pa'baladoan tourism development in Tana Toraja Regency

Public Service Transformation Can Change Fishermen's Community Thinking and Behavior on Regency Buton

This transformation is carried out using three approaches: support, capacity and value or benefits of the Gitar Kombena application. These approaches are closely related to the change of mindset and behaviour in the public sector service. The transformation aims to improve the efficiency and efficiency of public services as well as provide ease of access, transparency, and accountability to the needs of the public. This research uses descriptive methods. Researchers collect data through interviews, observations, and documentation. Data collected is analyzed from the collection stage, data condensation, data verification and conclusion. Research results show that the transformation is supported by government and infrastructure, but limited to finance, and public knowledge in the use of digital services. As for the capacity of human resources bureaucracy contributes to improving the quality of public services, while the benefits of using the application Gitar Kombena has promoted services that are effective, efficient, accountable, transparent and successfully changing the mindset and behavior of the public as well as bureaucracies in the public service. Further research is needed on the impact of transformation on the economy of the fishing community.

MITIGATION EFFORTS AND STRATEGIES FOR MANAGING HUMAN-ELEPHANT CONFLICT IN BUKIT BARISAN SELATAN NATIONAL PARK, INDONESIA

This study aims to determine the conflict mitigation efforts that have been carried out and analyze strategies for managing human-elephant conflicts in the Bukit Barisan Selatan National Park. The research data was collected by focus group discussion and observation. The collected data were analyzed descriptively based on the factors of strength, weakness, opportunity and threat analysis to determine the strategy for managing human-elephant conflict. The results of the study indicate that several efforts have been made to reduce the incidence of conflict through patrols, monitoring, and dispelling and escorting using firecrackers. The strategy supports an aggressive growth policy (growth oriented strategy). It is hoped that the incidence of human-elephant conflict can be reduced or suppressed through a holistic and integrative approach. Mitigation of human conflict with elephants that can be done in the long term is by making special interest tourism programs and increasing human resource capacity. Keywords: conflict, conflict management, elephant, mitigation strategy