House Of Quality Research Articles

An integrated ANP–QFD approach for prioritization of customer and design requirements for digitalization in an electronic supply chain

PurposeSupply chain efficiency can be enhanced by integrating the activities in supply chain through digitalization. Advancements in digital technologies has facilitated in designing robust and dynamic supply chain by bringing in efficiency, transparency and reduction in lead times. This research tries to identify and prioritize the customer requirements and design requirements for effective integration of supply chain through digitalization.Design/methodology/approachThe key nine customer requirements and 16 design requirements applicable for an electronics company were shortlisted in consultation with the experts from the company and academia. An integrated analytic network process (ANP) and quality function deployment (QFD) methodology has been applied for prioritizing the customer and design requirements. The relative importance and interdependence of these requirements were identified and a House of Quality (HOQ) is constructed.FindingsThe HOQ constructed has prioritized and identified interrelationships among customer requirements and design requirements for effective supply chain digitalization. These findings could be effectively used by managers for planning the objectives on long-term, medium-term and short-term basis.Originality/valueThis study tries to bridge the gap of identifying and prioritizing the design and customer requirements for effective supply chain integration through digitalization. The results could aid practicing managers and academicians in decision-making on supply chain digitalization process.

Product Development with Quality Function Deployment (QFD) : A Literature Review

Quality Function Deployment (QFD) is one method for developing customer-oriented products. QFD is a planning process that helps the organization plan to implement various technical support tools effectively and complement each other to prioritize each problem. House of Quality (HOQ) is a tool from QFD that is used to determine design boundaries, shows the relationship between respondent needs and the matrix to satisfy the needs of respondents and illustrates the focus of the design team to produce quality products. The paper’s purpose is to review the QFD literature based on references that have been collected about the history of the development of the QFD method and the application of QFD in product design and development. Planning for process quality is a very important technique for managing the quality of the product during the product development process. Done to expand processes and adequate process capabilities aimed at producing products. Since Japanese academics and industry began 3 decades more than have passed to formalize QFD techniques in 1960 and 1970. Because of the effectiveness in quality management and product expend, QFD applications have been widely used.

Design of pneumatic press machine for 250 page bundle book based on microcontroller arduino uno

Abstrak. Book is a collection of recorded papers that were put together by binding technique. Several types of binding techniques are carried out in the book bundle suppression stage. In this research, designing and building a book bundle press machine. The design starts with the demand for printing, house of quality, determination of specifications, functions, morphology, concepts to produce the best variant selection. The book bundle suppression system used follows the needs of printing with a semi-automatic system. This Research, a pneumatic press system with 250 pages capacity was controlled by Arduino UNO. This study discusses the selection and counting of pneumatic components and their framework, the selection of control components, simulating the results of component selection and control. From the design results obtained component costs of IDR 2,565,500.

Determination of Technical Requirements and Priority of The Critical Part In The Quality Function Deployment Phase I and Quality Function Deployment Phase II Methods In Product Development : A Literatur Review

There are many benefits found in implementing QFD. This method sets the standards for planned design and quality, making the product competitive. This literature study aims to make an analysis and synthesis of existing knowledge related to the topic to be studied in order to find gaps for the research to be carried out. Deployment’s Quality Function is a structured approach to finding customers, understanding their needs and ensuring that their needs are met with product specifications. In QFD Phase I, it is used to translate customer needs into product design attributes which we will refer to as technical measures. QFD phase 1 (product planning) is also called The House of Quality. The output obtained in QFD Phase I is used as input for QFD Phase II, where this stage is used to translate important technical actions into part characteristics that are considered the most important to meet customer needs. This paper tries to see the extent to which the two methods are applied by analyzing several relevant journals. The author hopes that this paper can be used as a future reference for researchers in product design.

Self-service technology kiosk design for restaurants: An QFD application

Abstract Self-service technology (SST) has been increasingly integrated into today’s service industry. The ability to understand how customers perceive SST and improve its quality is therefore important for both researchers and practitioners. Applying the Quality Function Deployment (QFD) methodology, this research established an SST House of Quality (HoQ) structure for restaurants by synthesizing the inputs of consumers and restaurant industry experts, the managers. This HoQ presents a relationship matrix that allows restaurants to assess SST attributes in relation to SST technical design specificities in a measurable way. Such a relationship matrix can assist in designing restaurant SST to deliver better service and customer experiences. This research thus provides an illustration of how the QFD method can be a useful tool in SST service design in restaurants.

스노보드 엉덩이 보호대 디자인을 위해 기술의 집을 이용한 소비자 요구도 및 제품설계요소 연구

스노보드 엉덩이 보호대 디자인을 위해 기술의 집을 이용한 소비자 요구도 및 제품설계요소 연구

ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia)

OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.

Integrasi E-Servqual, Model Kano, dan HOQ dalam Meningkatkan Kepuasan Pelanggan Jasa Ojek Online

Online motorcycle taxi service providers become business opportunities that grow and develop. The development of digital business opportunities is also supported by the increasingly widespread service users. This research aims to determine the characteristics of online motorcycle taxi service users and the attributes that are priority for users. In this study, several methods are used and integrated include: e-ServQual, IPA (importance-performance analysis), Kano Model, and House of Quality. The measurement result of the consumer satisfaction index is 55.58%, meaning that the consumers are quite satisfied with the online service. Based on the findings of this study, the attributes prioritized by consumers are the punctuality of the driver's arrival as stated in the application (attribute 14), the driver confirms the customer's order quickly (attribute 15), and the driver is easy to obtain (attribute 17). Finally, this study also recommends corrective actions to these service providers, among others: maintaining server reliability with a relative importance of 21.4%, regularly conducting driver training with a relative importance of 15.2%, and increasing the number of drivers with a relative importance 4.3%.

Strategic information quality utilizing the House of Quality

Living in the Age of Knowledge means living in search of innovation. That is, quality information and high valued added knowledge that can lead companies and individuals to the spotlight in a highly competitive and globalized world. Information is considered to be raw material for creating knowledge, which in turn, adds value to organizations, promotes innovation and puts the spotlight on organizations. For this reason, the objective of this study is to use a tool to analyze the quality of organizational strategic information in two phases. In the first phase, data and sources will be assessed; and in the second phase of the tool, strategic information and information guidance practices will be analyzed. Thereby, the study provides analyses of an organization a step-in advance, so as to improve its processes and tools to truly transform its strategic information into competitive advantage.

Revising the interrelationship matrix of house of quality by the Kano model

PurposeThis study aims to revise the weights in the interrelationship matrix of the house of quality.Desqign/methodology/approachAfter determining customer requirements (CRs) and product design characteristics (PDCs), a house of quality (HoQ) has been developed and the interrelationships between CRs and PDCs have been determined and classified using the Kano model. The PDCs have been prioritized based on the classic HoQ and the revised HoQ. Finally the results have been compared and discussed. The television design of Entekhab Industrial Group, the largest producer of home appliance products in Iran has been selected as a case study.FindingsResults indicated different sets of priorities derived from the two approaches. Particularly, the difference between the revised HoQ and the classic approach was due to the nonlinear relationship between CRs and PDCs.Research limitations/implicationsThis study was performed merely on a single product of a company, and the case study results cannot be generalized to all of the home appliance industries.Originality/valueDeveloping the application of the Kano model in computing and revising the weights of the cells in the interrelationship matrix of HoQ is the main contribution of this paper.

Research on Quality Control Modeling of Tobacco Production Supply Chain Based on House of Quality

Based on the tobacco management information system, this project establishes a double-loop quality feedback control model for a single logistics link and the whole chain in the tobacco processing and production supply chain. The quality control standard is introduced into the house of Quality, and the hierarchical house of quality control model of supply chain for tobacco.

Risk management model development by integrating House of Risk model and ANP model

Nowadays business communities are vulnerable to risk, because risk is not only inherent in every activity or business process of the company but also arise in various forms and types. Risks that occur in each company might be different and can present in various forms and cause negative impacts. Thus it is essential for companies to have a proper SC risk management in order to survive in a risky business environment. In this study, integration of the supply chain risk management model will be carried out by using HOR and ANP model. HOR is an innovative model for proactive SC risk management which combines the basic ideas of two well-known tools: the house of quality of the quality function deployment and the failure mode and effect analysis. HOR phase 1 is used to determine which risk agent will be prioritized in advance for precautionary measures and ANP to obtain the best alternative action. There are several steps of the integration method. First of all is mapping business processes. Second, identifying risk events and risk causes. Third, conducting risk assessments and determining the Aggregate Risk Potential (ARP), which risk agents are need to be prioritized based on the ARP value from HOR 1. Fourth, identifying which actions are appropriate to minimize risk agents by ANP modeling and each of these actions will be given weight to obtain the best alternative action. ANP is a tool to determine correlation between risk mitigation and hence rank those mitigation based on the priorities. The second phase of HOR is used to determine correlation between risk mitigation and the event risk and also its effectiveness based on its degree of difficulty to be applied. The output of this phase is a list of priorities on the mitigation risk which is relatively possible and feasible to be applied and capable to mitigate the risks. This study is conducted on 3 reputable manufacturing industries to be compared and analysed. HOR2 is intended to prioritize the proactive actions that the company should pursue to maximize the cost-effectiveness of the effort in dealing with the selected risk agents in HOR 1. This research shows that risks apply differently on each company. Hence, the ANP ranking is different. Mitigation risk’s rank is determined from the second phase of HOR as it has considered correlation aspect of risk agents and its degree of difficulty to be mitigate. Finally, special actions are applied to various risks such as performance appraisal to the staffs. Further study is needed such as by ISM method in order to make mitigation actions are focused on the companies.

Identification of Disruptions and Associated Resilience Strategies in Blood Supply Chain Using a New Combined Approach

INTRODUCTION: Supply chains face various disruptions from human-made to natural disasters preventing proper flow of materials and products. This problem is more important in the healthcare supply chains, especially the blood supply chains, in which human lives are at risk. Making the supply chains resilient, recently addressed by managers and researchers, can be a good way to tackle them. This study aimed to identify the most important disruptions and associated resilience strategies in the blood supply chain of Tehran, Iran, and prioritize the identified strategies based on the disruptions. METHODS: In the current study, important disruptions and associated appropriate resilience strategies were determined using previous studies and Delphi method. Then, the most important resilience strategies were identified and prioritized proposing the House of Quality and Importance-Performance Analysis (IPA) as a novel hybrid approach. FINDINGS: A total of 9 disruptions and 16 resilience strategies were determined by reviewing previous studies and asking for expert opinions. The suggested hybrid model also contributed to determining the importance of each strategy in addressing disruptions and prioritizing them in the blood supply chain of Tehran. CONCLUSION: Those strategies with high importance and low performance, such as flexibility or risk management culture, are of great importance and should be considered by managers and improved according to IPA. In addition, other strategies, such as social responsibility or redundancy, should be continued in the current way.

Usulan perbaikan kualitas pelayanan penerbitan sertifikat tanah dengan pendekatan Quality Function Deployment

Quality Function Deployment uses a very different approach because it adds value to the product by maximizing positive quality, such as ease of use, pleasure, and luxury. Visible or invisible customer needs will be handled by Quality Function Deployment. Research analysis found 31 service quality attributes, consisting of 10 variables of simplicity, clarity, time certainty, accuracy, security, responsibility, completeness of infrastructure, ease of access, friendly discipline, comfort. There were still 23 House of Quality results that did not meet customer satisfaction that was prioritized for improvement. The priority order of improvement is most important to the requirements of the customers, namely the responsibility of the officer in the work with a relative importance of 26,225 in stage 1 and Making an assessment of the performance of the officer with a relative importance of 18,424 is the highest value for QFD stage 2.

A novel multi-objective co-evolutionary approach for supply chain gap analysis with consideration of uncertainties

Supply chain gap analysis is a practical method for quantitatively measuring the gap between the current state and a desired/ideal state in a supply chain, and generating a list of corrective actions to eliminate this gap and reach a desired/ideal level in supply chain goals. We propose a novel multi-objective co-evolutionary approach for supply chain gap analysis by hybridizing two well-known algorithms of non-dominated sorting geneticalgorithm II (NSGAII) and multiple objective particle swarm optimization (MOPSO). The proposed algorithm considers the best solution of NSGAII at each iteration and uses it as the initial population in MOPSO. We consider three objective functions, including the expected costs, the total time, and customer satisfaction. The house of quality and quality function deployment is used to transform customer requirements into product characteristics. We also use a response surface methodology with multi-objective decision making for tuning the parameters since metaheuristic methods are generally sensitive to input parameters. We finally generate several random problems with different scenarios to compare the performance of our hybrid approach with singular methods. Five performance measures (i.e., mean ideal distance, diversification metric, quality metric, data envelopment analysis, and hypervolume metric) are used for this comparison. The results show the hybrid approach proposed in this study outperforms singular NSGAII and MOPSO metaheuristics in most scenarios.

Product Development Analysis using Quality Function Deployment

The purpose of this study is to assist companies in getting information about product development as a result of improving product quality in accordance with customer needs and can increase customer satisfaction. Quality Function Deployment (QFD) is a method used to support this study. This method is able to translate customer needs to the quality of products and services. House of Quality (HoQ) as the main tool of QFD can describe customer needs, company response, the strength of the company’s weak relationship with customers for products or services. For this result, the analysis of this method can provide information about product development and quality improvement in accordance with customer needs that will be able to increase company profits. This method prioritizes customer needs, translate needs into technical characteristics and provide quality products or services by focusing on each customer satisfaction. This method measures the importance of customer needs based on a questionnaire that has been given, builds a matrix of relationships between needs and services and determines the quality ratings required by customers. So, the HoQ analysis of this method provides visualization for companies to develop products according to customer needs and has an impact on increasing customer satisfaction and profits for the company.

Quality Function Deployment for Quality Performance Analysis in Indonesian Automotive Company for Engine Manufacturing

The research aimed to improve the quality problem from the previous plant that contributed to the Rate of Quality (RQ) and Overall Equipment Effectiveness (OEE) value in Cylinder Block Machining (CBM). The research was done in one of an automotive company in Indonesia. It had been applying Total Productive Maintenance (TPM) with Kaizen spirit to make continuous improvement even though this company had reached a world-class level on the Japan Institute of Plant Maintenance (JIPM) standard. To express the needs and wants of the current machining plant and improve quality problems from the previous process in the casting plant, the researchers used Quality Function Deployment (QFD) method. From the result, it is known that shrinkage defect at a casting product becomes the priority of the kaizen team to achieve next process customer satisfaction in a machining plant to increase the RQ and OEE value. By implementing improvement based on the highest value of Technical Priorities (TP) from House of Quality (HOQ), it can increase RQ value in CBM from 96,4% in December 2018 to 97,9% in February 2019. Then, OEE value increases from 92% to 93% within two months.

PENGEMBANGAN DESAIN SPRAYER BUAH MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT

The aim of this research is to develop an specialty sprayer for fruits. It is expected that the sprayer will be able to assist farmers in improving the quality of the fruits. Sprayer is a pesticide applicator that is needed in eradicating and controlling plant pests and diseases. Problems that are often found in the sling type sprayer are the high weight of the sprayer and the short range of spraying so that it is not efficient nor effective for application with high trees. The purpose of this research is to develop the design of fruit sprayer using the Quality Function Deployment (QFD) method. The data generated were analyzed using House of Quality. Results showed that important weight values in the House of Quality analysis included the attributes of the spray lever, easeness of operation and easeness of moving with a score of 4.80, 4.46 and 4.50, respectively. Based on the analysis, the sprayer was developed using a wheel drive system with the addition of wheels and spray levers that can be extended or shortened by adjusting the spray lever knock.

PENENTUAN PRIORITAS PERBAIKAN PELAYANAN MENGGUNAKAN METODE KANO DAN QFD (Studi Kasus PT. Perawang Kencana Motor)

This research was conducted at the PT. Perawang Kencana Motor. The problems faced today are consumers who are still not satisfied with the services provided by PT. Perawang Kencana Motor, caused by complaints from consumers. The method used in this study is the Kano Method with Quality Function Deployment (QFD). The tools used are House Of Quality (HOQ). This study aims to determine customer expectations, determine the categories of customer needs that are mapped into the Kano method, and determine improvement proposals based on existing technical responses to services provided by PT. Perawang Kencana Motor, so that service users of PT. Perawang Kencana Motor can feel a better level of service satisfaction. From the results of data processing obtained 15 variable consumer expectations that become priority improvements to achieve customer satisfaction PT. Perawang Kencana Motor. Furthermore, from the results of processing the canoe model, Atrractive categories were obtained as many as 5 attributes, namely the suitability of prices with the results received, mechanics must be adept at handling motor damage, employee skills in explaining the products to be sold, the availability of complete spare parts, and the existence of wifi facilities, the One Dimentional category 3 attributes, namely the comfort of the waiting room in the workshop area, uniform clothing, and mechanical responses motorcycle maintenance consultancy,indifferet category 2 attributes, namely ease of payment and cleanliness of the showroom area. Therefore, the authors provide a proposal that was developed from the results of the analysis of technical responses.

Analisis Kepuasan Customer Menggunakan Pendekatan Model Kano Dan Aplikasi Quality Function Deployment (Qfd) Dan Teoriya Resheniya Izobretatelskikh Zadatch (Triz) Untuk Meningkatkan Mutu Layanan Jasa Perbankan (Studi Kasus di PT. Bank Rakyat Indonesia Kantor Bangli)

The current competition among banking institutions has made customers more careful in choosing trusted banking institutions. If the customer gets a service that is not in accordance with what is desired, the management can lose customer confidence. In the end, customers will look for other banking institutions. This is a loss for management. Management should improve service quality to continue to gain customer trust and can continue to grow. Therefore, banking institutions need to create a Service Standard for the minimum implementation of banking services that are in accordance with the wishes of customers. This study aims to determine the standard of service that is in accordance with the wishes of customers and to prioritize the quality of service improvements that should be given to BRI bank customers at the Bangli office. The approach taken is the Kano method to categorize customer desires into the Kano category, the Quality Function Deployment (QFD) method to translate customer desires into what must be produced by bank management and the Resheniya Izobretatelskikh Zadatch (TRIZ) Theory method to improve mutual technical responses contradict. This study uses a questionnaire as a research instrument. Through the results of questionnaires it is known that 10 desires are needed by customers and are grouped based on 3 dimensions of Canoe. The results of categorizing attributes with Kano show that there are still categorized attributes as must be and one dimensional, meaning that there still needs to be a form of improvement from the management of the bank. From the formation of the House of Quality (HOQ) matrix, it is known that the variable "documentation and information" is the first priority in efforts to improve with the highest importance level of 19.58% and difficulty level 13.10%.