Hotels In Shanghai Research Articles

Influence of Leaders' Emotional Labor and Its Perceived Appropriateness on Employees' Emotional Labor.

Emotional labor is a crucial yet often overlooked aspect of effective leadership. To address this, the current study adopts the Emotion as Social Information (EASI) model as a theoretical framework to investigate the influence of leaders' emotional labor and perceived appropriateness on employees' emotional labor. A two (leaders' emotional labor strategies: surface acting vs. deep acting) by two (perceived appropriateness: appropriate vs. inappropriate) between-subjects experiment was designed with a sample of 120 front-line service employees from hotels in Shanghai. The results showed that regardless of whether the perception of a leader's surface acting was deemed appropriate or not, employees tended to perform surface acting, while the impact of the perceived appropriateness regarding the leader's deep acting was different, wherein an appropriate display of deep acting by the leader significantly influenced employees to engage in deep acting themselves. The managerial implications and limitations of the findings are also discussed.

基于文本挖掘的酒店满意度分析与优化研究——以途牛网上海市酒店在线评论为例

基于文本挖掘的酒店满意度分析与优化研究——以途牛网上海市酒店在线评论为例

From responsible leadership to hospitality employee’s support for external CSR: Need satisfaction as a mediator and moral reflectiveness as a moderator

Drawing on self-determination theory, this study explores the impact of responsible leadership on hospitality employees' support for external CSR and its intrinsic mechanisms and boundary conditions. Using a three-stage study design, this study collected a sample of 268 frontline employees from 15 hotels in Shanghai, China. The results show that responsible leadership is positively correlated with hospitality employees' support for external CSR, and need satisfaction mediates the relationship between responsible leadership and employee support for external CSR. It also indicates that moral reflectiveness moderates the relationship between responsible leadership and need satisfaction, as well as the indirect effect of responsible leadership on employee support for external CSR via need satisfaction.

Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

ABSTRACT Many studies have analyzed the asymmetric relationship between hotel service quality attributes and satisfaction, and tried to find consumers’ satisfiers and dissatisfiers, aiming at enhancing satisfaction more efficiently. However, the impact of COVID-19 has led to changes in consumers’ expectations for hotel services, and the above findings might face invalidation. To date, we are still unknown whether consumers’ satisfiers/dissatisfiers changed. This study fills this research gap by mining online reviews of five-star hotels from Shanghai and Beijing before and during the pandemic. The results found that the asymmetric categories of Sleep quality and Internet/Wi-Fi attributes have changed. Specifically, Sleep quality and Internet/Wi-Fi became dissatisfiers from hybrids, indicating that hoteliers only need to maintain their normal performance, and do not invest too many resources because they bring no satisfaction; attributes like Room, decoration, etc. remain hybrids. Additionally, we performed opinion extraction for the dissatisfier attributes to further understand what causes consumer dissatisfaction. The results contribute to the literature by shedding light on the pandemic’s impacts on the asymmetric effects of service quality attributes. The cause analysis can help hoteliers develop specific measures to mitigate the adverse effects of COVID-19.

Harmonious passion and procrastination: an exploration based on actor–partner interdependence model

PurposeConsidering the potential economic losses this might bring about, researchers have begun to explore ways to mitigate procrastination. Drawing on the job demands-resources model and the spillover-crossover model, this study aims to investigate the association between harmonious passion and procrastination at the intra- and interpersonal levels.Design/methodology/approachThis study used a two-wave multisource questionnaire survey to acquire 256 cases nested in 128 coworker dyads from two hotels in Shanghai. Multilevel analysis and the actor–partner interdependence model were adopted to examine the hypotheses.FindingsThe results indicate that employees’ harmonious passion is indirectly negatively associated with procrastination (i.e., cyberslacking and soldiering) through workplace well-being at the intrapersonal level; employees’ harmonious passion is indirectly negatively associated with their coworkers’ procrastination (i.e., cyberslacking and soldiering) through the coworkers’ workplace well-being; and the crossover influence of employees’ harmonious passion on coworkers’ workplace well-being is contingent upon interpersonal conflict at the dyadic level, such that the crossover influence is stronger in condition of low rather than high interpersonal conflict.Practical implicationsHotels are suggested to provide training programs to employees for enhancing their capabilities to maintain harmonious passion and promote their communication skills to decrease the likelihood to experience interpersonal conflict.Originality/valueThis study offers a comprehensive insight into the association between harmonious passion and procrastination in hospitality employees, which extends the understanding of the outcomes of harmonious passion and the profit of harmonious passion at the interpersonal level.

Hotel Service Analysis by Penalty-Reward Contrast Technique for Online Review Data

Hotel reviews play an important role in the selection of hotels by travelers. Online travel platforms (e.g., Tripadvisor, Expedia) provide multi-criteria (e.g., room, service, location, sleep quality, etc.) ratings to make it easier for travelers to choose a hotel from reviews. Through penalty-reward contrast analysis (PRCA), this study aims to explore the asymmetric effects of attribute performance (Value, Cleanliness, Location, Rooms, Service, and Sleep Quality) on customer satisfaction with different geographic and cultural backgrounds using review data from hotels in Shanghai, Seoul, and New York. This study compares the asymmetric effects of attribute performance on customer satisfaction of hotels in different cities. At the same time, this study compares the asymmetric effects of attribute performance on customer satisfaction of reviews that are written in English and reviews that are written in the domestic language of hotels in the same city. The findings of this study help hotel managers serve customers from different cultural backgrounds and improve hotel services by identifying the criteria that affect customer satisfaction. As a result, it will be possible to improve the service and profitability of the hotel.

Does the Hotel Internship Improve Students' Intention of Employment in the Hotel Industry?

The internship is an important means for students to improve their theoretical cognition, understand the development of the industry and clarify their future learning direction. The internship has become an important part of teaching in Higher Education Institutions, and it is also a task that students must complete to obtain an academic certificate and degree certificate. In order to improve the professional skills of the staff and the efficiency of staff recruitment, the hotel also actively establishes partnerships with universities to establish internship bases and hire interns with the expectation of retaining these interns for future employment at the hotel industry. In this research, 118 students who have finished their internship were selected for investigation and study. These students had a six-month internship in four-star or five-star hotels in Shanghai, Beijing, Hangzhou, Jinan, and so on. This research studies the factors affecting students' internship satisfaction by employing questionnaires. The findings of the study showed that the interns were very dissatisfied with the internship salary, labor intensity, night shifts, space for job advancement, and the society's attitude toward hotel attendants and that the students' employment intentions in the hotel industry were very low after the internship. This study argues that hotels should increase students' internship wages, appropriately reduce labor intensity, reduce the times of night shifts, give students the chance of priority promotion, and give them more humanistic care to improve the employment rate of hospitality management students in the hospitality industry and achieve sustainable development of human resources in the hospitality industry.

A Reliability-Based Optimization Model for Operational Management of CCHP System

The combined cooling, heating, and power (CCHP) system has been explored extensively due to its ability to reduce the carbon dioxide emission and improve the energy-utilization efficiency. However, the existing studies associated with CCHP system rarely concerned for the system reliability, although it was capable of enhancing the stability of operational patterns. In this study, predefined reliability coefficient (i.e., r) was incorporated innovatively into a CCHP system optimization model in order to examine the influence of reliability level on model results. A variety of solutions under different r values were obtained, which effectively reflected the trade-off between system economy and reliability. The CCHP system of a hotel in Shanghai, China, was used as a study case for demonstration. The generated results indicated that the system cost would increase with the increase of reliability level; meanwhile, the user requirements in cooling, heating and electricity were ensured greatly. The successful application of proposed optimization model in real case is expected to be a good example for CCHP system management.

A Birandom Chance-Constrained Linear Programming Model for CCHP System Operation Management: A Case Study of Hotel in Shanghai, China

Due to its capability to reduce fuel consumption and increase energy efficiency, the combined cooling, heating, and power (CCHP) system has obtained great concern during the last decade. A large number of deterministic and stochastic optimization models were proposed for supporting the operation management of the CCHP system, but few studies noticed that users’ demands in the real world may be subjected to twofold randomness with incomplete or uncertain information. In this study, a birandom chance-constrained linear programming (BCCLP) model is developed for identifying optimal operation strategies under random uncertainties. Compared with traditional stochastic programming models, the BCCLP model made the improvement through describing the energy demands as the birandom variables firstly, instead of traditional random variables. This way effectively avoided potential imbalance between energy supply and demand caused by oversimplified expression of uncertain parameters. A gas-fired CCHP system of a hotel in Shanghai, China, was used as a study case for demonstration. A variety of operation strategies are obtained under specific constraints-satisfaction conditions. It is concluded that the BCCLP model was capable of generating the cost-effective operation strategies and evaluating the tradeoffs between system economy and reliability. The influence imposed by some critical parameters on the system performance was examined through the sensitivity analysis, which provided the important guidance to the design and operational management of other similar CCHP systems in the future.

Substitutability of hotels and peer-to-peer accommodations in Shanghai

PurposeThis paper aims to determine to what extent hotels and peer-to-peer (P2P) facilities are substitutes for travelers. It then examines whether hotels target business travelers and P2P facilities target leisure travelers.Design/methodology/approachThe author collected characteristics of Shanghai hotels and P2P facilities from websites to determine on what basis the two accommodation types compete. The author then conducted a modified importance-performance analysis (IPA) to determine the relationship between accommodations' provision of these characteristics and their importance to Chinese business and leisure travelers.FindingsThe characteristics of hotels and P2P facilities systematically differ, and travelers perceive these differences as important. While the differences are significant across all price ranges, they are smaller for budget hotels than for high-end hotels. The modified IPA indicates that P2P facilities appeal more to leisure travelers than to business travelers. Yet hotels better satisfy the requirements of both types of travelers.Practical implicationsThe findings imply that P2P facilities can target lower- and middle-income vacationing families by charging lower prices. High-end hotels can compete by providing more diverse services and greater value to business travelers and higher-income leisure travelers. Budget hotels can reduce costs by not providing non-essential characteristics.Originality/valueThis paper contributes to the discussion of the competition between hotels and P2P facilities by focusing on the Shanghai market. It uses the modified IPA to derive implications for lodging market segmentation.

Operation optimization of a solar hybrid CCHP system for adaptation to climate change

Combined cooling, heating, and power system (CCHP), coupled with solar energy, have been widely used in building energy supplies. This is because they have the advantages of high energy utilization efficiency and lower pollution emissions. However, there are many influencing factors, complicated structures, and fluctuations in renewable energy sources, which led to ineffective system scheme configurations. In particular, the fluctuations in meteorological elements, such as temperature and radiation under climate change, have increased the difficulty of forecasting user’s load and estimating renewable energy output. This research used a five-star hotel in Shanghai, China, as a study case and established an improved version of operation optimization model of a solar hybrid CCHP system. There are two major innovations: (i) Regional climate simulation software PRECIS was applied to predict the temperature and radiation changes in this region over the next 80 years, and the predicted results were plugged as the inputs to the DeST software and solar system output calculation formulas to estimate the user load and the system output under climate change; (ii) the outputs from step (i) were incorporated into the operation optimization model of the hybrid system for generating appropriate operation schemes which could help adapt to climate change. The obtained results show that in the same RCP scenario, user-side cooling demand increases annually. In contrast, the heating demand decreases over time. Their variation degree in the RCP8.5 scenario exceeds those of the RCP4.5 scenario, which directly affect the system output. In addition to external meteorological elements, selected key parameters (such as step electricity price) and cascade utilization mechanism also affect equipments’ output. Compared with traditional optimization model based on historical meteorological data, the optimal operational scheme under climate change could effectively avoid imbalance between energy supply and demand caused by the extremely high-temperature event, and also reduce excessive energy supply under “warm winter” condition.

The Effects of Customer Interactional Injustice on Hotel Employees’ Emotion Regulation: Case Study of an Upscale Shanghai Hotel

ABSTRACT This article uses a qualitative research method to explore the frontline employees’ emotion regulation strategies on three different customer interactional injustice (CII) categories (behaviorally offensive, verbally abusive, or overly self-indulgent customers) at an upscale chain hotel in Shanghai. Results indicated that employees’ regulation strategies differed by CII sub-category: employees used reappraisal and problem-solving strategies when encountering overly self-indulgent customers, behavioral and experiential avoidance and suppression of expression and thought with behaviorally offensive customers, and rumination with verbally abusive customers. Neither the hotel group nor management prepared or supported their employees in mitigating CII behavior. Ways that hotel managers and human resource policies could help employees cope with CII are discussed.

How and When Does Socially Responsible HRM Affect Employees’ Organizational Citizenship Behaviors Toward the Environment?

Based on the person-organization fit theory, this research aims to investigate how socially responsible HRM (SRHRM) positively affects employees’ organizational citizenship behaviors toward the environment (OCBE) by increasing person-organization fit. This study also captures the moderating effect of the perceived role of ethics and social responsibility (RESR) in influencing the indirect effect of SRHRM on OCBE via person-organization fit. Data were collected from 302 employees in a state-owned chain hotel in Shanghai, China. The results indicated that SRHRM indirectly influenced employee’s engagement in OCBE through person-organization fit. The positive relationship between SRHRM and person-organization fit and the indirect effect of SRHRM on OCBE via person-organization fit were more significant when employees hold high rather than low levels of RESR. Research implications and prospects were also explored in this study.

Overnight at the Crossroads: Abelardo Lafuente\u2019s Architectural Legacy for \u2018The Hong Kong and Shanghai Hotels Ltd.\u2019 in Shanghai

The business success of the most important hotel company in Asia in the 20th century, and therefore of its owners, the Kadoorie Family, is intertwined with the life of the only Spanish architect in the city of Huangpu. A long-forgotten story, its discovery reveals the interests, tastes and cultural mix of the multinational community that inhabited the most open city of the continent. Abelardo Lafuente García-Rojo (Madrid 1871–Shanghai 1931) worked uninterruptedly for the ‘Hong Kong and Shanghai Hotels Ltd.’ (HSH) for ten years since 1916. In that decade, he carried out interior renovations in eight HSH hotels in the cities of Shanghai, Hong Kong and Shameen in Canton. Along with that, he worked for many clients and introduced the Spanish neo-Arab style in several buildings which still stand today in the city under unknown authorship. His professional career in China—linked to the HSH—is a case study of the cultural melting pot of the city of Shanghai. Lafuente is nowadays a foot note in Shanghai’s architecture history and yet he deserves a chapter of his own, and this article is the first step.

Modeling and optimization for the smart operation of a central chilled water system in a high-rise building

Besides meeting the cooling demands of each terminal space in a high-rise building, the smart operation of a central chilled water system is also aiming at saving more electricity. Hence, it is the key issue to distribute proper amount of chilled water to each room according to its cooling load variations, i.e. achieve hydraulic balance in the chilled water network. To save electricity consumption of both chillers and circulation pumps in operation, in this paper, a supervisory optimization model is proposed for a general chilled water system. An improved node method is also presented to simulate the hydraulic behavior of the general chilled water pipe network, which is particularly adapted for a high-rise building with faster computation speed and fine accuracy. Then the proposed model is validated in a real high-rise hotel in Shanghai. In the case study, comparing with conventional operation method (On/Off or PID control), the proposed smart operation method can save 15.4-29.3% of electricity for the chilled water system in the typical days of cooling season.

Analysis of spatial distribution and marketing area of boutique hotels in Shanghai

Analysis of spatial distribution and marketing area of boutique hotels in Shanghai

How satisfying are Shanghai’s superior hotels? The views of international tourists

PurposeThis study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai.Design/methodology/approachLeximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai’s superior hotels. The reviews were posted on Agoda.com.FindingsOverall, the international tourists were actually quite satisfied with the superior Shanghai hotels. This study highlighted the continuing importance of the attentive and professional “staff”, physical attributes of the “hotel”, comfort of the “room”, “location”, proximity to a “shopping” area and co-creation possibilities to deliver some “beautiful” experiences. Segments of the market based on tourists’ origins, travel style and hotel management styles emphasized different expressive and instrumental features. Some strong commonalities were identified. The most satisfied customers, no matter what their backgrounds, were those who were more impressed with the expressive and intangible elements in the hotel, especially their interaction with and the service qualities of the hotels’ professional and attentive staff.Practical implicationsThe work offers a potential range of insights and emphases for individual properties in Shanghai and other locations to help market and co-create experiences in their properties in distinctive ways.Originality/valueThe work is framed within the wider theoretical concerns of extending the meaning of co-creation in the experience economy. The work argues that co-creation is not limited to the on-site experience but rather that post-visit appraisals through user-generated contents constitute an extended form of interaction which may assist in understanding the full trajectory of the hotel experience.

Assessing the Effects of Switching Costs on Perceived Values and Brand Loyalty: The Impact of Customers’ Perceived Authenticity in Hotel Sector

Switching costs provide a unique and valid theoretical window into the mechanisms of consumer decision-making process as well as account for the behaviors of dissatisfied customers who still decide to patronize the same product or service. Therefore, switching costs provide a new research paradigm to consumer behavior studies, which are currently dominated by benefit-based articulations. Our study investigates the effects of switching costs on the perceived values and brand loyalty of customers of a luxury hotel in Shanghai, China. Through a structural equation model analysis, we find that switching posts bring about significant effects on perceived values and brand loyalty. The theoretical and practical implications of this study are also discussed.

Application Research of Gas CCHP System to Hotel Buildings in Shanghai

In this paper, case of hotel in Shanghai was studied, and three kinds of CCHP import solutions are discussed by this algorithm based on real working condition parameters of thermoelectric load. Then, put forward the relative conclusions based on comparison of each scheme and calculation of power supply benefits and heating benefits, from the point of power supply economics and heating economics. So it has certain realistic meaning for the application of CCHP system in city hotel buildings.

The Research on the Potential of Energy Saving and Emission Reduction in Hospitality

Hospitality industry in China has undergone a breath-taking development in recent years. However, it is burdened both by tremendous energy consumption and the responsibility of environmental protection. The paper is trying to find out the potential in the energy saving and emission reduction. Energy consumption data, in the recent five years, are collected from more than 20 hotels in Shanghai and other eastern China regions. Through the energy conversion factor matrix, these energy consumption factors can be converted into Tce value. Though the analysis of the Tce value, the paper provides a key solution to the problem at hand and possible ways of realizing the goal of establishing basis of carbon emission assessment modeling and cumulative comprehensive energy consumption database suitable for this industry, in the hope of establishing a foundation for future study of carbon footprint of the hospitality industry and its technical proposal for energy saving.