Egyptian Hotels Research Articles

Identifying the influence of intellectual capital on business performance in five-star hotels in Egypt

Identifying the influence of intellectual capital on business performance in five-star hotels in Egypt

Studying the Impact of Workplace Gossip on Employees' Attitudes and Performance in the Egyptian Hotels

Studying the Impact of Workplace Gossip on Employees' Attitudes and Performance in the Egyptian Hotels

The Antecedents and Consequences of Job Satisfaction for Rooms Division’s Employees in the Egyptian Hotels

The Antecedents and Consequences of Job Satisfaction for Rooms Division’s Employees in the Egyptian Hotels

The influence of big data analytics on hotel performance efficiency in Egyptian hotels

The influence of big data analytics on hotel performance efficiency in Egyptian hotels

Role of Innovation Orientation in Building a Competitive Advantage in the Egyptian Hotels

Role of Innovation Orientation in Building a Competitive Advantage in the Egyptian Hotels

The Effect of Strategic Alliances on Customer Satisfaction: An Applied Study on Egyptian Hotels

The Effect of Strategic Alliances on Customer Satisfaction: An Applied Study on Egyptian Hotels

The impact of applying the integrated management system for quality, environment and health on human performance in Egyptian hotels

The impact of applying the integrated management system for quality, environment and health on human performance in Egyptian hotels

How Can Workplace Friendship Affect Employees' Resistance to Change in Egyptian Hotels?: Gender diversity as a moderator?

How Can Workplace Friendship Affect Employees' Resistance to Change in Egyptian Hotels?: Gender diversity as a moderator?

The Role of Advanced Information Technologies in Decision-making: Applying on a Sample of Egyptian Hotels

The Role of Advanced Information Technologies in Decision-making: Applying on a Sample of Egyptian Hotels

Influence of Guest Experience on Word Of Mouth and Revisit Intentions in the Egyptian Hotel Industry

Influence of Guest Experience on Word Of Mouth and Revisit Intentions in the Egyptian Hotel Industry

Robots, artificial intelligence, and service automation (RAISA) technologies in the Egyptian hotel sector: A current situation assessment

Robots, artificial intelligence, and service automation (RAISA) technologies in the Egyptian hotel sector: A current situation assessment

Evaluating the Websites' Quality of Five and Four Star Hotels in Egypt

Evaluating the Websites' Quality of Five and Four Star Hotels in Egypt

Impact of Web Accessibility for Customers with Disabilities on their Loyalty In Egyptian Hotels

Impact of Web Accessibility for Customers with Disabilities on their Loyalty In Egyptian Hotels

Multi- Sensory Marketing Impact on Customer Loyalty and Improving Brand Image at Five-Star Hotels in Egypt

Multi- Sensory Marketing Impact on Customer Loyalty and Improving Brand Image at Five-Star Hotels in Egypt

Analyzing the Impact of COVID (19) on the International Egyptian Hotel Companies Stock Prices

Analyzing the Impact of COVID (19) on the International Egyptian Hotel Companies Stock Prices

Antecedents of Employees’ Perception and Attitude to Risks: The Experience of Egyptian Tourism and Hospitality Industry

ABSTRACT Employees have different perceptions and attitudes toward risks linked to the industry of tourism and hospitality and tend to be risk-taking or risk-averse by putting themselves in risky situations or exposing others to harm. Therefore, this paper tries to identify the antecedents that form their perceptions and attitudes to risks in Egyptian hotels and travel agencies and examines the mediating role of risk perception as well. One of the study’s key advantages is the respondent-matching data, derived from 18 privately-owned hotels and 22 travel agencies. As a result, based on horizontal segregation, the study’s target sample was non-administrative responsibility occupations. Findings revealed that employees’ accumulated beliefs and knowledge were found to have a positive impact on risk perception and risk attitude. Importantly, risk perception plays a mediating role between the identified constructs and employees’ risk attitudes. The originality of this study lies in its attempt to analyze the perception and attitude of employees, not tourists or customers, and focus on two destination regions that witnessed human-made risks.

A Study on the Factors Contributing to Customer Loyalty in Budget Hotels in Cairo And Alexandria, Egypt

Customer loyalty has gained great consideration in recent years. It is crucial for hotel’s success and survival in this competitive market. This research intends to determine the factors contributing to customer loyalty in budget hotel sector in Egypt. This research was investigated by adopting a quantitative research approach. A structured survey was set up involving 33 items to measure customer loyalty and investigated constructs. The outcomes of this study highlighted low level of customer loyalty in budget hotels in Egypt. Four determinants were identified to have major positive impact on customer loyalty respectively: corporate image, price perception, physical environment and switching costs whereas CSR did not have significant effect on customer loyalty. The research implies that budget hotels’ managers should invest in improving the factors that were identified as influential/supportive to attract and retain customers. They should deal with customer loyalty as a strategic target and maintain a long-term relationship with customers to enhance their repurchasing intentions. This research contributes to boost customer loyalty in the context of budget hotel sector. It provides a range of tools and recommendations that will motivate customers’ re-buying behavior and make them more emotionally-tied to small hospitality organizations.

Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity

This study explores the influence of intra-pandemic perceptions on travellers' post-pandemic hotel booking behaviour among crisis-resistant travellers and crisis-sensitive groups. It also examines the moderating role of mortality threats and religiosity on these behaviours. We collected quantitative data utilising survey method via questionnaires to address various levels of the research. We used PLS-SEM to evaluate our proposed model. We collected data from 1580 who had booked hotels in Egypt. Our study indicated that intra-pandemic perception has a stronger effect on travellers’ post-pandemic hotel booking behaviours if the travellers are less religious and feel deeply threatened by the idea of their own level of mortality. Moreover, it revealed that intra-pandemic perceptions had a stronger association with post-pandemic planned behaviour for travellers who chose to cancel their hotel booking plans. Our study also indicated that emergency public information plays a critical role in influencing post-pandemic planned behaviour. Our study offers effective strategies to aid hospitality and tourism practitioners when risky and threating situations such as COVID-19 arise, specifically in the period of response and recovery.

The Effect of Organizational Culture on Financial Performance: Based on Cameron and Quinn Model (CVF)

The research objective is to investigate the impact of organizational culture (OC) based on the Cameron and Quinn model (The Competing Value Framework) on financial performance (FP) in Egyptian hotels. The research used five dimensions (occupancy percentage, average room rate, RevPAR, average market share, and average revenue) to measure FP in hotels. Quantitative methods were used to achieve the research objective through the questionnaire. A total of 416 questionnaires were provided to general, executive, HR, and quality managers working in four five-star hotels in Sharm El Sheikh city 104 hotel in Egypt. The research used three main data analysis techniques: descriptive analysis, correlation, and multi-regression by SPSS V25. Empirical findings showed that OC positively affected the FP of hotels. The research recommends that hotels in Egypt to attention to the consolidation of OC types because of their positive impact on enhancing the FP of hotels. Hotels should also promote organizational values such as fairness, equality, teamwork, and employee cooperation and, in addition, enhance the interest in organizational beliefs such as the human element and job satisfaction to increase rewards and incentives.

Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating.

This paper presents a conceptual model reflecting relationships between visionary leadership and service employee creativity through organizational inertia and knowledge-donating behavior. The research sample consists of 423 employees of 21 four-star hotels in Egypt. The PLS-SEM results revealed that service employee creativity is enhanced when they realize their leaders have visions for the future, are capable of overcoming organizational inertia, along with keeping up with simultaneous changes. The results revealed that this behavior dampens the negative relationship between visionary leadership and organizational inertia. The theoretical and practical implications of the extracted results are discussed.Supplementary InformationThe online version contains supplementary material available at 10.1007/s12144-022-02743-6.