Hotels In Bali Research Articles

Implementation of Occupational Safety Standards by Public Area Attendants at Department Style Hotels in Bali

This study aims to examine the implementation of occupational safety standards by public area attendants, Department Style Hotel X. Data collection techniques include observation, interviews, and documentation studies. Data analysis was carried out using descriptive comparative qualitative methods between high-risk occupational safety standards (High Risk Task) and their implementation by public area attendants, Department Style. The results of the study showed that full compliance (100%) in maintaining cleanliness and dryness of the floor, installing "wet floor" signs, using stairs in hard-to-reach areas, understanding the use of machines, and managing the area by two public area attendants. However, compliance with the use of masks, gloves, checking cables and machines before use, and using safety equipment was still below 100%. Factors that influence this non-compliance include haste, discomfort in using PPE (Personal Protective Equipment), and lack of inspection of the condition of the equipment.

Bellboy Work Motivation: Studying at a Star Hotel in Bali

This study aims to determine the work motivation of bellboys at Hotel ABC Bali. Data collection was carried out by distributing questionnaires to bellboy staff, then confirmed through interviews with bell captains to confirm the results of the questionnaire and to conduct documentation as supporting evidence. The data analysis technique used in this study is a qualitative descriptive method. This study refers to the two-factor work motivation theory according to Fredrick Herzberg. The results of the analysis showed that the motivation of bellboy staff was 3.34 with a fairly satisfied predicate. As for the intrinsic or hygienic factor, it has the highest level of satisfaction, namely 3.57 with a satisfied predicate, while the extrinsic or motivation factor gets the lowest value, namely 3.11 with a fairly satisfied predicate.

Implementation of Procurement with Just in Time Method at the Stones Legian Bali Autograph Collection Hotels

his study aims to determine the implementation of procurement with the just in time method in one of the hotels in Bali, namely The Stones Legian Bali Autograph Collection Hotels. The research method is descriptive qualitative using the stages of data reduction, data presentation and drawing conclusions. Data collection was carried out by interviews, documentation, and observation. The results of the study indicate that there are three stages of procurement of goods, in accordance with Wicaksono's theory, namely the purchasing stage there are users, culinary admins, executive sous chefs and purchasing who play a role in processing goods until the supplier receives the order. The second stage is receiving in the process of receiving goods. In the last stage, namely the storage and release of goods, at this stage the goods can be processed by each user outlet.

Analysis of the Benefits and Risks of Digital Payments on Cash Receipts at Hotels in Bali

The use of digital payments in cash receipts at hotels in Bali has increased in the period 2021 to 2023. Cash receipts with digital payments are processed by accounts receivable and income audit. This study aims to determine the benefits and risks of cash receipts via digital payments at Hotel "X". This study uses qualitative descriptive data analysis techniques. The results of this study indicate that the benefits of digital payments provide convenience in the transaction process so that the transaction process can be carried out faster and provide security in the transaction process. The risks arising from digital payments are human error, system errors and double payments.

Excellent Front Desk Agent Service in Increasing Guest Satisfaction at Hotels in Bali

This research aims to identify and group guest reviews of Front Desk Agent services at one of the hotels in Bali that provide a pleasant experience (Prima/WOW). Data was collected from guest reviews on OTA Tiket.com and Tripadvisor in the period January 2023 to May 2024. The results of the analysis showed four main themes that were prominent in guest reviews: The first theme, "Friendly and Polite," recorded the highest frequency with reviews emphasizing friendliness and professional attitude from the Front Desk Agent. The second theme, "Provides a Personal Touch," shows guests' appreciation for personal touches such as birthday wishes and room upgrades. The third theme, "Sprightly Provide Guest Needs," underscores the staff's proactive and quick response in meeting guest needs. The final theme, "Smooth Check-in Process," reflects the efficiency of the check-in process which is considered to make it very easy for guests. The results of this research indicate that Excellent/WOW service from the Front Desk Agent plays a significant role in increasing guest satisfaction at Hotel X.

Implementation of SOP in Handling Guest Luggage Arriving at the RC Bali Hotel

The purpose of this study was to determine the implementation of handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The research method used is descriptive qualitative, namely where this data analysis technique compiles data obtained through interviews with the Guest Service Supervisor and also observations of bellman employees. Other data that supports the Final Project comes from literature, journal references, books, and articles about the front office department, especially in the bellman section. From the results of the study, it can be seen that there is still performance that needs to be considered in handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The suggestion that can be given is that the Guest Service Supervisor should always monitor his subordinates to carry out the SOP that has been applied to the bellman section

Implementation of Eco Friendly in the Housekeeping Department of the Conrad Bali Hotel

Eco-friendly is a simple environmentally friendly activity that aims to reduce the impact of waste, especially hotel industry waste. Eco-friendly is a growing trend in the hotel industry, but its implementation still faces several obstacles, including limited understanding regarding the importance of waste management, lack of consistency in implementing Eco-friendly programs and obstacles in changing organizational culture. The aim of this research is to determine the implementation of Eco-friendliness in the housekeeping department at the Conrad Bali hotel. The research method used is descriptive qualitative with data collection techniques through interviews, observation and documentation studies related to supporting documents such as the Tri Hita Karana certificate and certificates of collaboration with other organizations. Based on the results of research in the field, the Conrad Bali hotel is considered a sustainable hotel, this can be seen from the policies and full support by the management, collaboration with local organizations and communities, the use of more environmentally friendly chemicals, recycling activities, energy and water efficiency. , as well as implementing programs related to Eco-friendliness and consistently following the Tri Hita Karana certification.

Exploring The Contributions Of 5-Star Hotels In Bali Indonesia, To Social Development Pillars Of The SDGs: A Descriptive Qualitative Analysis

The Sustainable Development Goals (SDGs) are a global development agenda designed to address economic, social, environmental, legal, and governance challenges. Tourism, including the hospitality industry, is a key sector highlighted within the SDGs framework. This study aims to examine the role of five-star hotels in Bali in advancing the SDGs, particularly focusing on the social development pillar. Using a descriptive qualitative method, the findings reveal that both five-star hotels in this study have implemented several relevant indicators of the SDGs' social pillar. Hotel A supports SDG 1 (No Poverty) through local employment and social security programs; SDG 2 (Zero Hunger) by distributing food packages to employees and their families; SDG 3 (Good Health and Well-being) through employee welfare programs; SDG 4 (Quality Education) via career development; and SDG 5 (Gender Equality) by promoting women in management roles. Meanwhile, Hotel B emphasizes SDG 1 through Corporate Social Responsibility (CSR) initiatives, SDG 3 by providing health insurance, SDG 4 through staff training, and SDG 5 by fostering an inclusive work environment. These findings demonstrate that the hospitality sector can contribute significantly to the SDGs in Indonesia, particularly in Bali as a major tourist destination. The measures taken by these hotels can serve as a model for sustainable social development practices within the hospitality industry.

The Effect of Product Quality and Price on Purchase Intention of Event Package at the Apurva Kempinski Bali

The data analysis method used in this study is Multiple Linear Regression, Coefficient of Determination, t test and F test. According to the results of the study, it can be observed that product quality has a positive and significant impact on interest in buying event packages, prices have a significant positive effect on interest in buying event packages and product quality and prices, simultaneously have a significant impact on interest in buying event packages. The high impact of product quality variables and prices on buying interest in event packages is 65.2%. The input that can be conveyed by researchers is that it is hoped that The Apurva Kempinski Bali Hotel will evaluate the services provided, so that later it can provide more responsive services, evaluate the prices offered, always provide good service, maintain good product quality, and prices such as the benefits received by buyers.

The Influence of Promotion via Social Media Instagram and Facebook on Purchase Interest among Generation Y at the FP Bali Hotel, Kuta

This study examines the impact of promotions through Instagram and Facebook on the purchase intention of generation Y at the FP Bali Hotel, Kuta. The quantitative method was used by distributing questionnaires to 100 Instagram and Facebook followers of the hotel who are generation Y. The data analysis process used multiple linear regression procedures on SPSS version 27.0. The findings show that the purchase intention of generation Y is significantly and positively influenced by product promotions on Instagram and Facebook, both individually and simultaneously. The management of FP Bali Hotel is expected to be able to utilize these findings as input to increase purchase intention through the implementation of appropriate promotion strategies.

The Role of the Sales Marketing Department in Selling Mice Packages at The Sintesa Jimbaran Bali Hotel

The Role of the Sales Marketing Department in Selling Mice Packages at The Sintesa Jimbaran Bali Hotel

The Influence of Work Motivation and Communication on Employee Performance at the Golden Tulip Jineng Resort Sunset Road Bali Hotel

Motivation and Communication have an important role in creating employee performance in a company. This research was conducted foranalyze the influence of work motivation and communication on performance employees at the Golden Tulip Hotel Jineng Resort Sunset Road Bali, This research aims to determine the influence partially and simultaneous between motivation and communication on employee performance, as well to determine the influence of independent variables simultaneously on dependent variable. The total population in this study was 57 people respondents. This research uses quantitative methods. Based on the results analysis shows that the results of the regression analysis show that Motivation has t-calculated value 3.544 > t-table 2.005 and obtained a significant value of 0.001 < 0.05, this can be concluded to mean that motivation has a positive effect and significant impact on employee performance at Golden Tulip Jineng Resort Bali. From the results of the Communication analysis, the t-count value is 4.562> t-table 2.005 and obtained a significance value of 0.00 <0.05, this can be concluded means that communication has a positive and significant effect on Employee Performance at the Golden Tulip Jineng Resort Bali Hotel. By Simultaneity is shown by the F test results where the calculated F value is obtained amounting to 24.869> F-table 3.168 with a significant value of 0.00 < 0.05. so It can be concluded that Motivation and Communication have an influencepositive and significant simultaneously on Employee Performance in Golden Tulip Jineng Resort Bali. Keywords: Motivation, Communication, Employee Performance

The Influence of Facilities and Service Quality on The Loyalty of Tourists Staying at Harris Riverview Kuta-Bali Hotel

In the world of hospitality there are many things that can affect the development of the business. One of them is how and the hotel's efforts can attract the attention of consumers and make consumers feel at home with the hotel's services. There are factors that affect customer satisfaction, namely facilities and service quality. In business competition, service becomes the most important thing for companies to differentiate when companies sell the same products as competitors. In order to obtain superior standards in the existing competition, each company must create satisfaction for its consumers in a way that is relevant to the services offered to consumers. Customer satisfaction can be obtained through the facilities and quality of service provided so that consumers can feel comfortable and can feel the expected utility as well as what is done by the Harris Riverview Kuta Bali Hotel. The formulation of the problem in this study is: 1) Is there an influence between facilities on the loyalty of tourists staying at Harris Riverview Hotel Kuta – Bali. 2). Is there any influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta-Bali Hotel? 3). How much influence do facilities and service quality have on tourists staying at Harris Riverview Kuta-Bali Hotel?. Based on the results of the analysis obtained shows that 1). There is a positive and significant influence between facilities on the loyalty of tourists staying at Harris Riverview Kuta Hotel – Bali with a regression coefficient value of 0.421 and t test results with a calculated value of 5.774 greater than the ttable value of 1.666, with a value (sig.) of 0.000 smaller than .2). There is a positive and significant influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali with a regression coefficient value of 0.231 and the t-test results with a calculated value of 3.203 greater than ttable of 1,666 with a value (sig.) of 0.002 smaller than .3). The contribution of the magnitude of the influence between facilities and service quality on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali was 57.8% while the remaining 42.2% was influenced by other variables that were not. Keywords: Facilities, Quality of Service and Tourist Loyalty

Performance Strategy to Improve Quality for Hotel Employees Post Covid-19 at Conrad Hotel Nusa Dua BALI

The purpose of this research is to determine strategies for the quality of employee performance and hoteldevelopment after Covid 19 to improve the quality and standards of guest comfort. Various hotel sectors in theNusa Dua area are competing with each other to improve and renovate everything that is still lacking andmaximize it for the comfort of guests visiting the hotel. the hotel and in general to increase the hotel's incomeand of course also have a big impact on the attractiveness of tourists who visit the hotel. The Covid-19 pandemichas become a global problem that has not only hit the health sector but also Bali tourism in particular. Thedecline in the tourism sector is demonstrated by the decrease in the number of room occupants and the averagelength of stay of guests at each hotel in Nusa Dua. This decline meant that hotel revenues were greatly reducedand they had to bear high operational costs. So, a quality strategy for employee performance is needed forhotels in Nusa Dua, especially at the Conrad Bali Hotel, in preparing work guidelines for the progress andcontinued comfort of guests staying at the hotel. By using interview analysis of one of the employees at theConrad Hotel Nusa Dua, Bali, the results were found to be the best quality strategy for employee performance.For example, creating and rearranging guidelines or procedures to increase the level of standardization andquality of work for every employee who works at the Conrad Hotel Nusa Dua. And supported by the use of theentire tourism workforce to seize and take advantage of maximum opportunities. Such as supporting nationalto international scale activities carried out in Nusa Dua, Bali. Some of the suggestions given to support thisresearch are that hotels in Nusa Dua, Bali in particular must be more active in carrying out various promotions,either through online promotions, through online travel agents, social media or through tourism organizations such as through the tourism office. Bali, influencers and the central government are still supported by CHSEcertificates and maintaining health protocols during the pandemic to maintain the safety of tourists visitingand staying in Nusa Dua, Bali. Apart from that, during the pandemic period where we don't know how long itwill end, hotels can collaborate with local governments to intensify promotions to friendly countries which canincrease foreign exchange sources and regional income, for example Chinese and Russian tourists.Keywords: Employee quality, work strategy, tourism development.

Menu Engineering Analysis: An Industrial Reference For Tourism Students

This research paper examines the classification of the menu items at Essier restaurant, located within The Vasini Boutique Hotel in Bali, Indonesia, using the Menu Engineering Analysis methodology. Through the use of Tables and Matrices, the study presents the findings derived from a qualitative approach of analyzing sales volume and contribution margin data of menu items from January to December of the corresponding year. The study identifies 31 menu items and their classification mapping, which shows that the majority of the items are classified as Dogs (35.48%), followed by Stars (32.26%), Plough Horses (22.58%), and Puzzles (9.68%). This study highlights the significance of periodic menu engineering analysis by the Essier Restaurant Management to improve sales and restaurant profitability. In conclusion, the menu engineering method is an effective tool for ensuring the popularity and profitability of the restaurant's menu offerings.

Amelioration of Environmental Sustainability: Green Accounting as Management and Control in the Green Swan Era

This study investigates the impact of green accounting and green swan on the business performance of star hotels in Bali. Employing a multiple linear regression analysis on a sample of 137 star hotels acquired through a Slovin sampling technique, the study finds that green accounting has a positive and significant effect on business performance, whereas green swan has no effect. These findings imply that implementing green accounting can enhance the business performance of star hotels in Bali, highlighting the need for hotels to consider adopting green accounting practices. This study contributes to the existing literature by examining the underexplored effects of green accounting and green swan on hotel business performance in Bali, providing empirical evidence for the benefits of green accounting.

Hotel Selection Attributes and Booking Intention: Challenges of Hotel Industry in the Post COVID-19 Pandemic Era

Purpose: This study aims to investigate the influence of hotel selection attributes, CHSE (clean, health, safety, and environment) practice, and brand credibility on hotel booking intention. Additionally, this study investigates the role of CHSE practices, together with brand credibility, as moderating factors in the relationship between hotel selection attributes and hotel booking intention among travelers. Design/methodology/approach: With an incidental sampling technique, in the aftermath of the COVID-19 pandemic, data were collected from 157 travellers over 20 years old who had stayed in a CHSE-certified hotel in Bali, Indonesia. Partial least squares structural equation modelling was utilized to assess the relationship model. Findings: This study reveals that hotel selection attributes, CHSE practice, and brand credibility positively influence on hotel booking intention. CHSE practice weakens the positive influence of hotel selection attributes on booking intention. While brand credibility reinforces the said influence. In the framework of signaling theory, CHSE practice can be seen as an internal signal that can influence hotel booking intention. While brand credibility is an external signal. Research limitations/implications: This finding cannot be generalized to other contexts and countries. Another limitation is that respondents filled out the questionnaire when they were not on the spot of the hotel due to potential disturbing leisure and location permit constraints. Future studies could pay attention to collecting data while the respondent is still at the hotel to obtain more updated questionnaire responses. The outcome of this study has practical implications for hotel management in designing strategic plans to improve hotel booking intentions. Originality/value: This study contributes to the literature on the moderating variable in the positive influence of travellers' hotel selection attributes on booking intention, which has never been explored before. In actuality, the post-COVID-19 pandemic will never be identical to the pandemic period, especially in terms of how travellers make considerations when booking hotels.

Employee Performance and Retention: The Role of Supervisor Support and Work Motivation at Five Star Hotels in Bali

Employee Performance and Retention: The Role of Supervisor Support and Work Motivation at Five Star Hotels in Bali

Pengaruh Leadership Satisfaction Terhadap Employee Loyalty Dimediasi Employee Engagement

Pengaruh Leadership Satisfaction Terhadap Employee Loyalty Dimediasi Employee Engagement

Do Cyber security, Digitalisation and Data Visualisation Affect the Quality of Internal Environmental Audits?

Introduction/Main Objectives: This research was conducted to provide empirical evidence regarding the analysis of the influence of cyber security, digitalisation, and data visualisation on the quality of internal environmental audits. Background Problems: Some data finds that many hotel industries are still polluting and not managing waste properly according to applicable regulations. So, it is necessary to carry out an internal environmental audit as a reference material for making management decisions. Novelty: Researchers raised variables based on technological sophistication that were not previously considered in audit research. Another novelty is that the research was conducted in the context of service companies in developing countries. Research Methods: Research was conducted at 300 star hotels in Bali. The data collection technique uses a survey mechanism with the help of a questionnaire as a research instrument. Findings/Results: The results of this research show that cyber security, digitalisation, and data visualisation have a significant positive effect on the quality of hotels’ internal environmental audits. Conclusion: Based on empirical findings, it can be concluded that cyber security, digitalisation and data visualisation have a significant positive effect on the quality of internal environmental audits. Therefore, the increasing use of cyber security, managerial digitalisation, and adoption of data visualisation models will improve the quality of internal environmental audits, which can be used by management as a guide in decision making and communication with stakeholders.