Hotels In Accra Research Articles

Examination of Guests’ Choice For Star-Rated Hotels in Ghana

Purpose: This study was conducted to investigate the factors that impact guests’ choice of star-rated hotels in Ghana.
 Design/Methodology/Approach: A survey and questionnaire were used to collect data from 100 guests from 10 selected star-rated hotels. The guests were selected using a convenience sampling technique. The data collected were analyzed using descriptive and inferential statistics.
 Findings: The survey found that the primary factors influencing customers' decisions on star-rated hotels include cleanliness, external presentation, pricing value, security and safety, expected service quality, comfortable amenities, and facility amenities. The study also found that guests’ demographic profiles influenced the choice of a star-rated hotel.
 Research Implications/Limitations: The study focused on 1-5-star rated hotels in Accra, Kumasi, and Sunyani.
 Practical Implications: It is anticipated that the knowledge emanating from the study will guide hotel proprietors to have an overview of the required needs of guests. The study recommends that hotel owners should focus more on cleanliness, external appearance, price value, security, and safety to attract and retain guests.
 Social implication: This study would help researchers understand the societal dynamics and cultural nuances that shape guests' preferences and perceptions in the context of the hospitality industry in Ghana.
 Originality/Value: Prior studies have mostly concentrated on the more general factors that affect guests' hotel choices, and relatively little is known about how guests pick hotels based on their star ratings. This study proposed a conceptual framework that adapted multi-lingual staff, disability friendliness and demographic traits, and inferential statistics such as factor analysis and regression to ascertain the extent of the impact on guests’ choice of star-rated hotels which is missing in the literature review.

Sociolinguistics of Names of Hotels in Accra

In recent times, the language in public spaces (as seen in street names, school names, names of buildings, names of metro stations, names of tourist attractions, and commercial signs) has attracted scholarly attention in onomastics, with the focus on how it reflects the linguistic situation of urban landscapes and how it can be used to construct several identities. The present study aimed to investigate names of hotels in Accra – the capital city of Ghana, with considerable financial, cultural, and industrial significance – using Landry & Bouris’s (1997) Linguistic Landscape as a theory. The data comprises 160 hotel names accessed from the website of Yello Ghana, a well-known business directory. The analysis revealed, first, that most of the hotels deployed English monolingual names, with a few utilising bilingual names. Closely allied to this finding is the trend towards globalisation, as captured in some names of hotels. These key findings have implications for the scholarship in onomastics, urban landscape, language policy and planning, and further research.

Work engagement, organizational embeddedness, and life satisfaction among frontline employees of star-rated hotels in Ghana

To expand the literature on embeddedness and life satisfaction, the present study examines the mediating role of work engagement in the relationship between organizational embeddedness and life satisfaction among hotel employees in Ghana. Multi-wave data were conveniently collected from 274 employees working as full timers in selected rated hotels in Accra. Structural equation modeling results demonstrated that organizational embeddedness positively influenced life satisfaction and links positively affected life satisfaction. Moreover, work engagement mediated the organizational embeddedness-life satisfaction nexus. Lastly, the results showed that work engagement mediated the effects of link and fit on life satisfaction. Managers of hotels should provide employees who offer frontline services with several important organizational resources such as fit and links to enhance their work engagement and therefore augment their satisfaction with life.

Perceived organisational justice and unethical work behaviour among hotel employees in Accra: the role of gender and marital status

Ethics and organizational justice share common roots and patterns of development in that, employees’ ethical behaviours are influenced by the perceived fairness of the company’s policies, procedures and decision making. While this link has been established in many studies, whether this relationship is the same for different demographic groups has received little attention, particularly for the hospitality industry. This study, therefore, sought to examine perceived organisational justice and unethical work behaviours among hotel employees in Accra using gender and marital status as moderating variables. Data was collected from a sample of 379 employees of five four-star hotels in Accra. The moderated multiple regression technique, PROCESS by Hayes in SPSS was employed to test the significance of the moderating variables in the relationship between organisational justice and unethical work behaviour among hotel employees in Accra. The results showed that gender was significant in interactive justice effect on unethical work behaviours; while marital status was significant in distributive justice and procedural justice’ effect on unethical work behaviours among the hotel employees. The study recommends specific strategies for discouraging unethical workplace behaviours and encouraging organisational citizenship.

SARS-CoV-2 detection among international air travellers to Ghana during mandatory quarantine.

To determine the prevalence of SARS-CoV-2 detection among international travellers to Ghana during mandatory quarantine. A retrospective cross-sectional study. Air travellers to Ghana on 21st and 22nd March 2020. On 21st and 22nd March 2020, a total of 1,030 returning international travellers were mandatorily quarantined in 15 different hotels in Accra and tested for SARS-CoV-2. All of these persons were included in the study. Positivity for SARS-CoV-2 by polymerase chain reaction. The initial testing at the beginning of quarantine found 79 (7.7%) individuals to be positive for SARS-CoV-2. In the exit screening after 12 to 13 days of quarantine, it was discovered that 26 of those who tested negative for SARS-CoV-2 in the initial screening subsequently tested positive. Ghana likely averted an early community spread of COVID-19 through the proactive approach to quarantine international travellers during the early phase of the pandemic. None.

Effects of managers' environmental attitudes on waste management practices in small hotels in Accra

PurposeDrawing on the upper echelons theory, the study examines the effects of environmental attitudes of hotel managers on the waste management practices of small hotels in the context of a developing country.Design/methodology/approachA survey involving 246 managers of small hotels in the Accra Metropolitan Area was undertaken using a questionnaire that was based on the Waste Management Hierarchy and the revised New Ecological Paradigm (NEP) scales.FindingsResults of the study showed that environmental attitudes of managers significantly influence the waste management practices of hotels, specifically, the anti-anthropocentricism, anti-exceptionalism, eco-crisis and balance-of-nature dimensions of the NEP scale. The study also found that all the environmental attitude dimensions had more significant effects on the waste disposal option because usually in developing countries, small hotels by their nature are more predisposed to undertaking this option.Research limitations/implicationsFuture studies should use longitudinal data to make causal inferences and consider the use of a rigorous statistical test such as common latent factor analysis.Practical implicationsWaste management problems in small hotels require softer sustainability strategies geared towards creating environmental awareness and inculcating the right environmental values in hotel managers in order to change the way managers view the environment.Originality/valueResults of the study indicate that in the context of small hotels in developing countries, managers with eco-centric attitudes are more likely to engage in less expensive waste management practices rather than the most environmentally-friendly options.

Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?

ABSTRACT The current study draws on conservation of resources theory to examine the mediating roles of job satisfaction, and work engagement in the effects of psychological contract breach and abusive supervision on life satisfaction. Using a time lag of five months, a two-wave data were gathered from 274 full‒time frontline employees working in 4–5 star hotels in Accra in Ghana. The hypotheses were tested using structural equation modeling. The results demonstrated that psychological contract breach negatively influenced frontline employees’ life satisfaction. However, abusive supervision was not significantly related to frontline employees’ life satisfaction. Furthermore, job satisfaction and work engagement fully mediated the relationship of abusive supervision and psychological contract breach with life satisfaction. This is the first study which demonstrates that psychological contract breach can foster hotel employees’ life satisfaction, and identifies job satisfaction and work engagement as mechanisms through which psychological contract breach and abusive supervision predict life satisfaction.

Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra

The current study draws on social exchange theory to examine the effects of organisational embeddedness and its dimensions of fit, links and sacrifice on affective commitment, and mediating effects of job satisfaction and work engagement on the relationships. A convenient sample of 274 full‒time frontline employees were selected from four 4–star and one 5‒star hotels in Ghana, at two separate times. PROCESS Macro was employed to test hypotheses. Results of the study show that organisational embeddedness and all its dimensions were positively related to affective commitment. Job satisfaction and work engagement partially mediated the effects of organisational embeddedness, and organisational links, fit and sacrifice on affective commitment. Theoretical and practical implications of the findings are discussed.

Justice Perceptions and Job Outcomes among Family-owned Hotel Workers in Accra, Ghana

ABSTRACT The effect of justice perceptions on job outcomes of family-owned hotel workers has attracted limited empirical investigation. Using a cross-sectional research design, this study examined the relationships between organizational justice and commitment and job satisfaction using 400 respondents conveniently selected from family-owned hotels in Accra, Ghana. Generally, the results of a PLS-SEM analysis showed a positive and significant effect of organizational justice on employee commitment and job satisfaction. Furthermore, the association between perception of justice and organizational commitment was partially mediated by job satisfaction. The implications of the study to managers of family-owned hotels are discussed.

Waste management practices of small hotels in Accra: An application of the waste management hierarchy model

One of the most visible impacts of hotels on the environment is waste. Waste generated by hotels tends to have adverse impacts on the environment. There are, therefore, concerns that the proliferation of small hotels in Accra, the capital city of Ghana, could have adverse impacts on the environment since small hotels have been found to take little action to address their environmental impacts. This paper examines the waste management practices of small hotels in Accra, based on the Waste Management Hierarchy (WMH) model. A survey of 260 managers of small hotels in various parts of Accra was undertaken, employing the simple random sampling method. Results of the study indicate that waste management practices of hotels did not strictly adhere to the WMH model. Waste disposal, prevention and reduction practices were the most frequently undertaken whilst practices relating to reuse, recycling and recovery were less frequently undertaken. It is recommended that the hotels should employ the sufficiency approach by positively influencing the attitudes of employees and guests toward waste prevention and reduction.

Investigating the Effectiveness of Branding on Customer Loyalty in Some Selected Hotels in Accra, Ghana

The study investigated the effectiveness of branding on customer loyalty in some selected hotels in Accra. In all, 250 questionnaires were administered to the customers and 200 representing 80% were retrieved. Five selected hotels in Accra were used for the research. The study revealed that some hotels apply branding strategies in selling their products while others do not. This was attributed to the fact that managers of those hotels are unaware of the benefits of effective branding strategies. The study also revealed that services that attract customers most to a hotel include front office, food and beverage and housekeeping. From management perspective, it was realized that 40% of customers mostly patronize housekeeping services and 40% also patronize food and beverage services mostly. Finally the study found that, factors such as trust, commitment, high quality services, customer satisfaction and reward programmes influence customer loyalty in the hotel industry. Customer satisfaction appeared to be the major factor that influences customer loyalty in hotels. Hotel managers and employees should therefore maintain a friendly relationship with customers and customer’s needs should constantly be met as this could help to make customers highly satisfied.

Will The Chef Serve This? Insights On Placing Ghanaian Dishes On The Hotel Menu

Aside its gastronomic qualities, food is identified as a means through which tourism destinations can be promoted. Suggestions are made for local dishes to be served in tourism-oriented establishments to increase their acceptance as tourism products. Generally the discourse on food tourism has largely been from a demand perspective with relatively little emphasis being placed on the supply-side dimensions, particularly the decision making processes that surround the placement of Ghanaian food on the hotel menu. This study uses the Theory of Planned Behaviour as the substratum to enquire into the attitudes and intentions of menu decision-makers in hotels towards adding more variety of Ghanaian dishes unto their menu.Adopting a qualitative research design, in-depth interviews were conducted with menu decision-makers from twelve purposively selected 1 to 3-star rated hotels in Accra, Takoradi and Kumasi. Interpretation of the results was based on the factors that are considered by menu-decision makers when deciding on menu items as suggested by the literature and described using the narrative technique, summaries and representative quotes. The findings indicate that while there is a general desire by chefs to increase their placement of Ghanaian dishes on the menu, factors such as customer acceptance, and managerial support play a constraining role in the slow adaption of local dishes unto the menu.

The effects of knowledge sharing and knowledge application on service recovery performance

This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression.

Service Failures in 3- to 5-Star Hotels in Accra, Ghana

Service Failures in 3- to 5-Star Hotels in Accra, Ghana

Commitment to Environmental Management in Hotels in Accra

The sporadic development of hotel facilities in a developing West African city like Accra in Ghana, coupled with their consumption of natural resources and generation of waste has implications for environmental sustainability. This article therefore seeks to ascertain hotel managers’ attitude towards environmental management and to examine their commitment to environmental management through the implementation of environmental policies and programs. The study took the form of a survey of managers of 200 hotels, ranging from budget to four-star rated, employing the stratified random sampling procedure. Though a greater number of hotel managers had a positive attitude towards environmental management, it was the upscale and larger hotels that were more committed to environmental management especially in terms of having; a designated officer responsible for environmental management, written environmental policy statement, environmental action plan, a history of implementing environmental programs and ecolabelling or environment related certification. The article proposes interhotel collaboration in environmental management so that smaller hotels could profit from the experiences and resources of larger hotels.

Stakeholder pressure and hotel environmental performance in Accra, Ghana

Purpose– The purpose of this paper is to examine the extent to which primary and secondary stakeholders influence the environmental performance of hotels in Accra and whether size of hotel moderates stakeholder influence on the environmental performance of hotels.Design/methodology/approach– Environmental performance of the hotels was based on 33 variables in ten key areas of environmental management in the literature. Survey questionnaires were self-administered to a stratified random sample of managers of different categories of hotels in Accra.Findings– The findings point to the fact that primary stakeholders such as customers and board of directors had a more significant influence on the environmental performance of hotels while size of hotel moderates the effect of stakeholders on the environmental performance of hotels.Research limitations/implications– Future research should focus on unearthing other drivers of environmental performance of especially small to medium hotels as well as the obstacles to environmental management in such organizations.Practical implications– It is vital for hotels to manage the pressures exerted by stakeholders.Originality/value– In the context of a developing country like Ghana, experiencing sustained growth in hotel investment, governments should encourage voluntary environmental programmes to enhance environmental performance of hotels instead of regulations by state agencies.

Determinants of hotels’ environmental performance: Evidence from the hotel industry in Accra, Ghana

This study explores the factors that account for the environmental performance of hotels in the special context of a developing country, Ghana. It also examined the socio-demographic characteristics of managers and organizational characteristics that determine the environmental performance of Ghanaian hotels. A stratified random sampling method was employed to survey 200 hotel managers from different categories of hotels in Accra. Ninety-four per cent were independent, and Ghanaian-owned. Sixty-seven per cent had fewer than 20 rooms; only 45 had more than 100 rooms. Only 11.6% were affiliated to foreign multinational companies in any way. Six key factors that accounted for the environmental performance were extracted from a factor analysis. They included, in order of most practised, the environmental education and training for staff, measures to support for the host community, conservation project support, compliance with environmental regulations, waste management, and voluntary programmes. A hierarchical multiple regression analysis indicated that larger size and better class of hotels, as well as those with membership of the national hotel trade association, had better environmental performance as did hotels with better paid managers. Affiliation to foreign multinational chains did not predict better performance. A series of suggestions are made to improve the environmental performance of Ghana's hotels.

Different Shades of Green: Environmental Management in Hotels in Accra

AbstractThis paper assesses the environmental management practices of different categories of hotels in Accra, Ghana. Managers of 200 hotels were surveyed, employing the stratified random sampling method. Results of the study indicate significant differences in the extent of environmental management of the hotels suggesting that the better the quality of a hotel, the better the environmental management performance. Suggestions are made towards improvement in waste management and voluntary environmental programmes in small and medium hotels that did not perform well in those areas of environmental management Copyright © 2013 John Wiley & Sons, Ltd.

Environmental Education and Environmentally Responsible Behavior: The Case of International Tourists in Accra Hotels

The success of environmental programs in hotels hinges on the environmentally responsible behavior of guests. In spite of this, the hotel guest has remained peripheral to environmental management programs and initiatives in hotels. This paper therefore examines the environmentally responsible behavior of international tourists in hotels in Accra and whether environmental education by the hotels and gender of tourists have any relationship with environmentally responsible behavior. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicates that about three-quarters of respondents were neither informed about the environmental programs being undertaken by their hotels nor educated on environmentally responsible behavior. Also, women reported greater environmentally responsible behavior than men. Hotels in Accra should therefore step up environmental education especially through travel intermediaries and use women as change agents for inculcating environmentally responsible behavior.

Food and its preparation conditions in hotels in Accra, Ghana: A concern for food safety

Although a lot of work has been done on the safety of street foods in most developing countries, not much has been done with regards to the hotel industry. A pilot study to investigate food and its preparation conditions in ten selected hotels in Accra, the capital of Ghana with respect to food safety was therefore initiated in 2005/2006. A total of 184 samples; 105 swabs of kitchen working surfaces, cutlery and plates; 29, 30, and 20 samples of food, water and fruit juice respectively were taken for microbial analysis from ten highly patronized hotels between December 2005 and June 2006. Standard microbiological methods were used for isolation, enumeration, and identification of bacteria. Thirty Seven (37) of the swab samples showed the presence of coliforms while Escherichia coli was absent in all the 105 samples. The total count of aerobic bacteria was high in the swabs from the working surfaces and cutting boards (> 103 cfu/ml). All the food samples tested negative for Salmonella, Staphylococcus and E. coli . Coliforms and E. coli were not detected in any of the 30 water samples tested, Ten of the fruit juice samples tested positive for coliforms although E. coli was absent in all the 20 samples. Most of the swabs that registered the presence of coliforms were from chopping boards, pastry and working tables suggesting that the method of cleaning these surfaces should be improved. The microbial quality of all the food samples tested was satisfactory with aerobic colony counts of less than 104 cfu/g and no pathogens detected in 25g of food sample, which is the standard for ready to eat foods. The water samples also met the satisfactory criteria of no coliforms detected in 100mls of water. No pathogens were detected in the fruit juice samples, but with the exception of ginger juice, all were contaminated with coliforms which suggests that, stringent measures be applied in the preparation and handling of these juices. As a result of this study staff and management of these hotels are now implementing Good Hygienic Practices (GHP) and Hazard Analysis and Critical Control Points (HACCP). Key words : Food, Coliforms, Salmonella, Staphylococcus