Hotel Padang Research Articles

Analisis Komunikasi Internal Karyawan di HW Hotel Padang

This research was motivated by the lack of internal employee communication, resulting in decreased employee performance. This study aims to determine internal communication at HW Hotel Padang. This type of research is descriptive research with quantitative data with survey methods. The population in this study was all employees of HW Hotel Padang, totaling 45 people with a sampling technique using total sampling. The data in this study used primary data and secondary data. The data collection technique used is a questionnaire that is arranged before. Instrument trials use validity tests and reality tests. The data was analyzed using SPSS program version 25.00. The results of this study are the results of respondents' achievements in the downward communication dimension (74%) categorized as good, which concluded that leaders almost all the time give orders to employees to do every task but the attitude of superiors when providing information is not right. The results of respondents' achievements in the upward communication dimension (63.85%) are categorized as sufficient, where employees almost routinely submit reports after doing work, it's just that employees have little difficulty conveying aspirations about work-related matters. The results of respondents' achievements on the diagonal communication dimension (79.95%) are categorized as good, where employees as a whole are responsible for the work given, it's just that sometimes employees find it difficult to understand the message given.

The Effect of Promotion Through Social Media TikTok on Interest in Staying at Pangeran Beach Hotel Padang

The Effect of Promotion Through Social Media TikTok on Interest in Staying at Pangeran Beach Hotel Padang

Pengaruh Bauran Pemasaran Jasa dan Kepercayaan Terhadap Loyalitas Konsumen di Hotel Axana Padang

This study aims to examine and analyze the dominant indicators of the service marketing mix and trust on customer loyalty, the effect of the service marketing mix (products, participants, physical environment) on customer loyalty, participants/persons on customer loyalty, and the effect of trust on customer loyalty. the influence of the service marketing mix and trust simultaneously on consumer loyalty. This study uses the classic assumption test which consists of the normality test, multiculeority test, heroscadicity test and multiple regression test, t test and F test. participant indicators increase living rates, physical environment equipment indicator trust Integrity and consumer loyalty indicators cooperation indicators, products have a positive and not significant effect on consumer loyalty, participants have a positive and insignificant effect on consumer loyalty, the physical environment has a positive and significant effect on consumer loyalty, trust has a positive and significant effect on customer loyalty, service marketing mix (products, participants, physical environment) and consumer trust has a positive and significant effect on customer loyalty at the Axana Hotel Padang and the coefficient of determination (R2) is 0.962 where KD = r² x100% or KD = 0.962 x 100% = 96.20%. This 96.20% value shows the effect of the independent variable on the dependent variable and the remaining 3.80% is influenced by other factors such as promotions, service quality, consumer decisions and consumer satisfaction.

Preface

The 2nd International Conference and the 11th Congress of the Entomological Society of Indonesia 2023 (ICCESI 2023) Padang, West Sumatra, Indonesia, 29 September – 1 October 2023 “Mitigation of Climate Change through Beneficial Insect Utilization to Support Sustainable Ecosystem and Food Security” The Indonesian Entomological Society (ESI) has successfully held the 2nd International Conference and 11th Congress of the Indonesian Entomological Society 2023 (ICCESI 2023) on 29 September - 1 October 2023, entirely offline at the Santika Premiere Hotel Padang, West Sumatra, Indonesia. The event involved the committee from the center, all branches, and members of ESI from Universitas Andalas, who were assigned as the primary hosts. ICCESI 2023 has the theme “Mitigating climate change through the use of beneficial insects to support sustainable ecosystems and food security.” The main objective was to provide a venue for ideal platform of researchers, academics, and practitioners to gather, share information, and discuss their results and scientific experiences by making entomology a special reference to adaptation to climate change.Climate change is closely related to weather changes, including deviations in temperature patterns. The world is warmer than ever. The last two decades have seen the warmest temperatures since the 1800s and the warmest ten years ever. The dry season is getting longer, and water is getting scarcer. Lack of water and rising temperatures make growing more difficult for plants. The land gradually becomes less productive. Climate change damages environmental health, hampers production, and destroys food crops. Global food yields are expected to decline by 30% by 2050 if we cannot adapt to the impacts of climate change. The Indonesian Entomological Society (ESI) wants to be an integral part of overcoming this problem in Indonesia and the worldOverall, insects have a very important role in the continuity of human life, not only as frightening pests but also as a beneficial role for humans, including as biological pest control agents, pollinators, sources of protein, medicines, clothing materials, and decorations, and inspiration. With their specifications and adaptability, insects can provide enormous opportunities to survive in various extreme conditions, including climate change. This opportunity must be supported by comprehensive studies and research for human life and welfare while minimizing negative impacts on living creatures and the environmentList of Documentations, The Committee, Schedule, Symposium Schedule, Paralel Schedule are available in this Pdf.

Review Of Ethics And Waiter Responsiveness In Breakfast Service At Mentawai Restaurant Hotel Pangeran Beach Padang

This research was motivated by several complaints from guests regarding the ethics and responsiveness of waiters while on duty at the Mentawai Restaurant Hotel Pangeran Beach Padang. This research aims to analyze the ethics and responsiveness of waiters in breakfast service at the Mentawai Restaurant Hotel Pangeran Beach Padang. This research is useful as considerations and suggestions regarding waiter ethics and responsiveness.This research method is descriptive quantitative. The population in this study were all guests staying at the Pangeran Beach Hotel Padang. The sampling technique in this research was Non Probability Sampling with the accidental sampling method and obtained a sampel of 372 respondents. The data used is primary data and secondary data. Data were collected in this research by distributing questionnaires, and the trial sampel for this research was 30 people. Instrument testing uses validity and reliability tests. The data analysis techniques in this research are data tabulation and data description.The results of the research that has been carried out show that the waiters at the Mentawai Restaurant Hotel Pangeran Beach Padang have good ethics (89%) and responsiveness (89%), however there are still 2 to 3% of waiters who do not have good ethics and responsiveness. The Prince Hotel should remind employees to have good ethics and responsiveness when working and provide training regarding etiquette and responsiveness with external sources from the hotel or company.

The Influence of Leadership and Motivation on Employee Work Discipline at Fave Hotel Olo Padang

The study was undertaken to explore how leadership and motivation impact employee work discipline at Fave Hotel Padang. The primary objective is the investigation of the correlation between leadership, motivation, and work discipline. The research methodology employed was quantitative in nature. The data utilized in the study comprised both primary and secondary sources. The study's target population encompassed the staff of Fave Hotel Padang. A sample size of 30 employees was selected using a non-probability sampling technique. Data collection was facilitated through a questionnaire designed with a Likert scale, which was pretested for validity and reliability. The collected data were subjected to analysis using SPSS 25.00 software.The findings of the study revealed that leadership was classified as moderately satisfactory (46.67%). Furthermore, the motivational aspect was rated positively (80%), while the variable of work discipline garnered an agreeable response (76.67%). The influence exerted by leadership (X1) and motivation (X2) on work discipline (Y) was determined to be 24.1% and 75.9% respectively, with other factors contributing to the remaining impact. Further analysis unveiled that the leadership variable (X1) displayed a Beta or Standardized Coefficient value of 0.086, surpassing the threshold of 0, accompanied by a T-count value of (0.400) with a significance level of 0.002, lower than 0.05. Hence, it can be deduced that the leadership variable (X1) exhibits a significant and favorable impact on work discipline (Y). Similarly, the hypothesis stemming from the motivation segment of the research displayed a Beta or Standardized Coefficient value of 0.110, surpassing the threshold of 0, coupled with a calculated T-value of (0.511) at a significance level of 0.013, also less than 0.05. This underscores the fact that the motivational (X2) significantly and positively affects work discipline (Y).

Analisis Handling Complaint Tamu Yang Menginap Di Grand Basko Hotel Padang

This research began with guest complaints regarding the follow-up carried out by staff when complaints were submitted by guests at the Grand Basko Hotel Padang. This research aimed to analyze and describe the handling of guest complaints at the Grand Basko Hotel Padang in terms of the HEAT method. Through this research, researchers has found out the analysis of handling complaints from guests staying at the Grand Basko Hotel Padang. This type of research is descriptive research with qualitative data. The informants in this study consisted of nine people divided into six hotel staff and three guests. Data collection was carried out through interviews, observation and documentation. Then, the data is processed to be reduced, presented and conclusions drawn. The data from this research were tested using source triangulation, method triangulation and time triangulation. The research results show that in handling guest complaints, Grand Basko Hotel Padang staff have applied a listening attitude, empathy, apologies, then implemented actions and follow-up.

Pengaruh Online Customer Review Terhadap Keputusan Pembelian Jasa Kamar Studi Pada Pengguna Online Travel Agent di Rocky Plaza Hotel Kota Padang

This research was conducted based on the results of observations during pre-research during industrial field practice at Rocky Plaza Hotel Padang and the background of the problem of Online Customer Reviews that are still few, there are negative comments and room sales through Online Travel Agents are still low. This type of research is descriptive associative classified as causal associative research with a survey method that aims to see the influence of Online Customer Reviews (X) on Purchase Decisions (Y) through Online Travel Agents at Rocky Plaza Hotel Padang. This research was conducted based on observations during the industrial field experience at Rocky Plaza Hotel Padang, the authors found problems, namely the low sales of rooms through Online Travel Agents and the number of reviews contained on online travel agent sites is still relatively small. The number of samples in this study were 208 respondents using purposive sampling technique. Data collection in this study was obtained using questionnaires and google forms that have been compiled with a Likert scale. Technical analysis in this study is simple linear regression and the coefficient of determination. Based on the results of the study, it can be concluded that: (1) Online Customer Review (X) in the category of not agreeing (51%), (2) purchasing decisions (Y) in the category of agreeing (54.8%), (3) test results simple regression, the results of the regression coefficient equation are equal to. Based on the above equation, the regression coefficient is 0.659 with a sig value. 0.000 0.05. This means that every increase of 1 unit of Online Customer Review will increase by 0.659 units of purchasing decisions. For the results of the R Square value obtained at 0.749, it means that the effect of the X variable on Y is 74.9% and 25.1% is influenced by other factors..

Pengaruh Knowledge Sharing Terhadap Kinerja Karyawan di Truntum Hotel Kota Padang

This research was conducted based on interviews conducted during pre-research at Truntum Hotel Padang, which found several problems related to Knowledge Sharing and Employee Performance such as lack of employee knowledge of the work station and not achieving the quantity of employee work. The purpose of this research is to analyze the effect of knowledge sharing on employee performance at Truntum Hotel Padang. The method in this research is quantitative, causal relationship. The population in this study were all employees at Truntum Hotel Padang, totaling 78 employees. The sampling technique used is non-probability sampling, which is a saturated sampling technique that uses the entire population as a sample. Sources of research data were obtained from primary data by distributing questionnaires to respondents, namely employees, then secondary data obtained from companies. The research instrument uses a questionnaire (questionnaire) with the arrangement based on a Likert scale. Instrument trials were carried out by means of validity tests and reliability tests. The results of this study (1) namely the knowledge sharing variable shows an adequate category with a percentage of 44%, (2) then on the Employee Performance variable it shows an adequate category with a percentage of 54%. (3) Based on the results of the hypothesis testing used, the regression coefficient equation is 0.397 with a sig value of 0.000 <0.05, meaning that every 1 point increase in Knowledge Sharing units increases 0.397 Employee Performance units. The R Square value is 0.150, meaning that the influence of the X and Y variables is 15%.

Pengaruh Lingkungan Kerja dan Budaya Organisasi Terhadap Loyalitas Kerja Karyawan Whiz Prime Hotel Kota Padang

This research was conducted of this research is the work loyalty of Whiz Prime Hotel Padang employees which is influenced by the work environment and organizational culture. The aims of this study: 1) To know the effect of work environment and organizational culture on employee loyalty, 2) to describe work environment, 3) to describe organizational culture, 4) to describe employee loyalty. And the type of research used is quantitative research with a causal associative approach. The research was conducted at Whiz Prime Hotel Padang. For the population of this study as many as 62 people. And for the selection of this research sample, namely a saturated sample with a total of 62 people. And the data collection technique used is the Likert Scale which has been tested for its validity and reliability. The analysis technique of this study used multiple linear regression analysis which was processed with the help of the SPSS version 26.00 program. So the results of the study show that 1) There is a significant influence of the work environment and organizational culture on employee loyalty by 55.7%, 2) the work environment is in the fairly good category with an achievement score of 45%, 3) Organizational culture is in the category quite good with an achievement score of 42%, 4) Employee Loyalty is also in the fairly good category with an achievement score of 36%.

PENGARUH HYGIENE MAKANAN TERHADAP KUALITAS MAKANAN BREAKFAST PADA RESTORAN THE AXANA HOTEL PADANG

The purpose of this study was to analyze the effect of food hygiene on food quality at The Axana Hotel Padang. This type of quantitative research with a causal relationship approach. The sampling method is non-probability sampling using saturated sampling. The research instrument is a questionnaire equipped with Likert scale. From the results of the study it was concluded that food hygiene (X) showed a percentage of 41% in the range ≥ 69 - < 70 included in the good category. food quality (Y) shows a percentage of 53% in the range ≥ 40 - < 41 included in the good category. Simple linear regression test with the T test on the food hygiene variable affects the food quality variable at The Axana Hotel Padang. The F test value of the food hygiene variable (X) has a significant effect on the quality of food at The Axana Hotel Padang. Adjustment value. R square of 0.284 means that the food hygiene variable has an effect of 28.4% on the quality of food at The Axana Hotel Padang and 71.6% is influenced by other variables.
 
 Keywords: food hygiene, food quality, The Axana Hotel Padang

Peran Job Satisfaction Memediasi Pengaruh Work Engagement Terhadap Turnover Intention di Whiz Prime Hotel Kota Padang

This research is motivated by the fact that the turnover rate is relatively high. The purpose of this study was to determine whether there is an effect of Work engagement on Turnover Intention mediated by Job satisfaction at Whiz Prime Hotel at Padang. This research is causal associative research with a quantitative data approach, using a survey method. Employees at the Whiz Prime Hotel Padang who stayed there for more than a year make up the study's demographic. 41 participants made up the study's sample. The method of sampling is targeted sampling. Employees were given questionnaires including 41 statements, each of which had its validity and reliability examined. The method of data analysis employed in this investigation uses the Smart PLS 3.0 program. (1) There is a strong and favorable correlation between the job engagement and job satisfaction variables, according to the findings of data processing research using 41 samples that were tested for validity and reliability. (2) The impact of labor input on sales intent is negative and considerable at Whiz Prime Padang. (3) There is a negative and substantial relationship between factors measuring work satisfaction and quitting intention. (4) At Whiz Prime Hotel Padang, job satisfaction serves as a mediator between work input and sales intent, and this effect is negative and significant. According to the research, the hotel can improve employee job satisfaction and engagement in order to lower the likelihood of employee turnover in an organization. (5) It is suggested that the hotel encourage work engagement and job happiness to lessen occurrence of turnover intention in a firm because job satisfaction has the capacity to mediate elements affecting work engagement and turnover intention

Pengaruh Beban Kerja dan Kompensasi terhadap Kepuasan Kerja Karyawan di Ocean Beach Hotel

This study aims to investigate the impact of workload and compensation on employee job satisfaction within Ocean Beach Hotel Padang. The research employs a quantitative approach, specifically a causal associative design, utilizing survey methods. The study's focus group consists of the employees working at Ocean Beach Hotel Padang. The primary data collection methods comprise literature reviews and the distribution of questionnaires among the selected research participants. The findings of this research indicate that, contrary to expectations, workload does not exert a significant influence on employee job satisfaction at Ocean Beach Hotel Padang. However, it was found that compensation does have a positive and substantial impact on employee job satisfaction within the same hotel. Interestingly, the study also uncovers that both compensation and workload indirectly contribute to enhancing employee job satisfaction at Ocean Beach Hotel Padang.

Pengaruh Electronic Word of Mouth (E-WoM) terhadap Keputusan Pembelian Kamar di Fave Hotel Olo Padang

The background of this research is because of the many positive and negative reviews written by guests about Fave Hotel Olo Padang via the internet. Testing how much influence electronic word of mouth has on the decision to purchase a room at the Fave Olo Hotel Padang is the aim of this study. There were 1093 respondents in this study, but only 204 samples using purposive sampling method. The questionnaire uses a Likert scale to collect this data information. To ensure its accuracy, the questionnaire has been tested for validity and normality. Simple regression analysis was used for hypothesis testing. SPSS 20.00 software was used to perform the analysis. The results are, (1) electronic word of mouth has a fairly good value, namely 41%, and (2) the decision to buy a room has a fairly good value, namely 30%. The calculated f value is 64,048 which concludes that Electronic Word of Mouth and purchasing decisions have a significant effect with a Sig value of 0.000 <0.05. Based on the R square value of 0.241, 24.1% electronic word of mouth influences purchase decisions while 75.9% is influenced by other factors.

Guest Pro-Environmental Behavior of Save Energy in The Four Star Hotel Padang

The application of saving energy consumption must be given more attention as a form of concern for the environment. Currently, energy-saving behavior is being encouraged by business people, one of which is in the hotel industry. Guest behavior is very important in driving savings on hotel energy consumption, operational costs, and environmental issues. Promoting energy-saving behavior to guests is the right strategy to support and participate in energy-saving in the hospitality industry. This type of research is descriptive quantitative. The population in this study was 4,100 people and after being calculated by the Slovin formula, 98 samples were obtained. Research data was collected by questionnaire and processed using the PLS-SEM method. The purpose of this study was to determine the behavior of hotel guests in saving energy and to test three variables that influence pro-environmental behavior, namely habited culture, normative influence, and affective influence. The results obtained indicate that habitual culture has a significant positive effect on pro-environmental behavior. while normative influence and affective influence did not have a significant effect on pro-environmental behavior.

The Effect of Bellboy Service Quality on Guest Satisfaction at The Premiere Hotel Padang

This research was initiated because of guest complaints about the service at The Premiere Hotel Padang. The aim is to analyze the effect of service quality on guest satisfaction, and is motivated bythere are still many new employees who have not mastered the applicable SOP, limited bellboy workforce so that when the hotel is full it cannot remind guests to carry out health protocols properly. This type of research is quantitative research in the form of causal relationships. Place of research at Premiere Hotel Padang. The research variables are the independent variable service quality and dependent variable guest satisfaction. The population is guests at The Premiere Hotel Padang. Research respondents totaling 100 people were obtained with a non-probability sampling technique. The instrument is a questionnaire which is arranged according to a Likert scale. Test the instrument by means of testing the validity and reliability test. Data were analyzed with basic statistics of research results and data descriptions. Test requirements analysis using normality test, homogeneity test and linearity test. The result is the Quality of Service category does not agree with the percentage of 44%.R square value 0,382 with sig 0,002<0,05 This means that the effect of service quality on satisfaction is 38.2%, while 61.8% is influenced by other factors that have not been studied in this study;

Kontribusi Variety Seeking Terhadap Brand Switching di Rocky Plaza Hotel Kota Padang

This research originates from the results of pre-research observations of guests at Rocky Plaza Hotel Padang, where problems related to brand switching and variety seeking are still found that easily occur in the hospitality industry. The purpose of this research is to find out how much contribution variety seeking has on brand switching at Rocky Plaza Hotel Padang. This type of research is descriptive quantitative with a causal associative method which aims to measure how much influence variety seeking (X) has on brand switching (Y) at Rocky Plaza Hotel Padang. The population of this research is the guests of Rocky Plaza Hotel Padang, with a sample of 99 respondents using the purposive sampling method and the criteria for the respondent must have stayed more than once at Rocky Plaza Hotel and have stayed at four-star hotels in Padang City other than Rocky Plaza Hotel. Primary data is the data used in this research on these two variables obtained directly from guests using a questionnaire through the Google form as measured by a Likert scale whose validity and reliability tests have been tested. The results of this study: (1) variety seeking is in the unfavorable category (60.61%), (2) brand switching is in the sufficient category (53.54%), (3) the F value is obtained from the results of the regression hypothesis test simple linear is 83,538 with a sig level of 0.00 <0.05, therefore the variety seeking variable influences the brand switching variable by 46.3% and 53.7% is influenced by several other factors. From the results of the study, the proposed hypothesis is accepted, in this case there is a significant contribution between variety seeking and brand switching.

Job Autonomy on Innovative Behaviour with Work Engagement as a Mediating Variable

The purpose of this study was to examine: (1) The effect of job autonomy on innovative behaviour in Whiz Prime Hotel Padang employees. (2) The effect of job autonomy on work engagement of Whiz Prime Hotel Padang employees. (3) The effect of work engagement on innovative behaviour of Whiz Prime Hotel Padang employees. (4) The effect of job autonomy on the innovative behaviour of Whiz Prime Hotel Padang employees through work engagement. The population in this study were all employees at Whiz Prime Hotel Padang totaling 61 people. While the number of samples in this study was determined by using the total sampling method, namely making the entire population in the study a sample, so that the number of samples obtained was 61 people. The analytical technique used is SEM analysis using smart PLS3.
 The results of this study indicate that: (1) job autonomy has a positive and significant effect on innovative behaviour in Whiz Prime Hotel Padang employees. (2) Job autonomy has a positive and significant effect on work engagement for Whiz Prime Hotel Padang employees. (3) Work engagement has a positive and significant effect on the innovative behaviour of Whiz Prime Hotel Padang employees. (4) Job autonomy has a significant effect on the innovative behaviour of Whiz Prime Hotel Padang employees with work engagement as a mediating variable

Analisis Customer Perceived Value di Whiz Prime Hotel Khatib Sulaiman Kota Padang

The purpose of this study is to describe customer perceived value at Whiz Prime Hotel Padang. This research is motivated by several reviews about customer perceived value by guests who have stayed at Whiz Prime Hotel Padang. This research is quantitative descriptive research with survey method. The population of the study is guests who have stayed at the Whiz Prime Hotel in Padang city at least once, the number of samples is 100 people. Collecting research data using a questionnaire with a Likert scale that has been through validity and reliability tests. Data analysis uses descriptive analysis to see the categories of answers. The results of the study: overall showed a fairly good category with a percentage of 38% and obtained a TCR value of 65.10% a fairly good category. Furthermore, based on the following indicators: (1) The benefits of the product show a very good category with a percentage of 29% and obtain a TCR value of 66.5% with a fairly good category. (2) The service benefits show a fairly good category with a percentage of 31% and a TCR value of 66.75% with a fairly good category. (3) Personal benefits show a good enough category with a percentage of 35% and get a TCR value of 66.7% with a fairly good category. (4) The reputation benefit shows a fairly good category with a percentage of 28% and a TCR value of 64.25% in a fairly good category. (5) The cost of the price shows a fairly good category with an interpretation of the percentage of respondents' assessment of 39% and obtaining a TCR value of 63.8% with fairly good category. (6) The cost of labor and time shows a good category with the interpretation of the percentage of respondents' assessment of 26% and obtaining a TCR value of 63.08% with a fairly good category

PENGARUH PENGEMBANGAN KARIR KARYAWAN TETAP TERHADAP KEPUASAN KINERJA KARYAWAN ROCKY PLAZA HOTEL PADANG

This research was motivated by the discovery of problems related to career development and employee job satisfaction at Rocky Plaza Hotel Padang, the purpose of this study was to determine the effect of career development on employee job satisfaction at Rocky Plaza Hotel Padang. This research is a quantitative descriptive study with a causal associative approach. . The population in this study were all employees of Rocky Plaza Hotel Padang except for the Head of Department (HOD) which amounted to 150 employees. The number of samples in this study was 60 people. The sampling technique in this study used simple random sampling. Data collection techniques were carried out using a questionnaire (questionnaire) using a Likert scale that had been tested for validity and reliability. Data analysis technique using SPSS version 16.0 program. The results of this study indicate that; 1) career development Rocky Plaza Hotel Padang as many as 13.3% of respondents said it was good and 86.7% said it was not good. 2) Job satisfaction of Rocky Plaza Hotel Padang employees as many as 21.7% of respondents said they were satisfied and 78.3% said they were not satisfied. 3) there is a significant effect between career development and employee job satisfaction at Rocky Plaza Hotel Padang, with a regression coefficient of 8.526 in sig. 0.00 < 0.05. This means that every increase of 1 unit of career development will increase employee job satisfaction by 8,526 units. While the magnitude of the influence of career development on employee job satisfaction Rocky Plaza Hotel Padang is 55.6%, while the rest is influenced by other factors