Hotels In Jakarta Research Articles

The Communication Performance Analysis of the In Room Dining Division at Hotel “A” as the Basis for the Formation of Organizational Culture

Communication performance and organizational culture are closely related, in the process an individual's communication performance reflects their organization's culture. Every company has its organizational culture, including Hotel “A," which is one of the 5-star international hotels in Jakarta, also experiencing issues with its organizational culture. This study employs descriptive research with a qualitative approach. The method used in this research is interview with employees from the in-room dining division at Hotel “A”, that is a 2 active members of the organization. The research findings reveal problems in the communication performance at Hotel “A”. For instance, in terms of ritual performance, there is a company culture of working overtime. Additionally, in terms of passion performance, the abundance of job tasks in the in-room dining division diminishes the manager's focus, especially for unexperienced leader in a similar divisions. Social performance shows the existence of factions within the organization but with no significant impact on operations. Political performance manifests as a sense of superiority over certain groups (seniority). Lastly, enculturation performance indicates differences in training between staff levels and daily workers, creating clearer disparities. All of these issues stem from the inadequate communication performance in the in-room dining division at Hotel “A”. If left unaddressed, they may lead to demotivation, a decline in work ethic, and feelings of saturation among employees, ultimately impacting the formation of the company's culture. The researcher suggests that management and Human Resources collaborate to address these issues, fostering open communication and welcoming input to establish positive organizational culture.

The Influence of Strategic Human Resource Practices and Ethical Leadership on Organizational Performance of Star Hotels: Mediated by Intellectual Capital and Sustainable Competitive Advantage

The study aims to analyze the influence of strategic human resource practices and ethical leadership on organizational performance in star-rated hotels in Jakarta, mediated by intellectual capital and sustainable competitive advantage. It addresses gaps in previous studies by examining both factors simultaneously and introducing decision making based on HR metrics. A quantitative method was employed, collecting data from HR supervisor level in star-rated hotels in Jakarta, with 255 respondents. Hypotheses were tested using PLS-SEM analysis. Results indicate that strategic human resource practices and ethical leadership positively impact organizational performance. Intellectual capital and sustainable competitive advantage mediate this effect. These findings underscore the importance of investing in intellectual capital and sustainable competitive advantage to enhance hotel performance. The study provides a reference for hotel management to develop effective HR and leadership strategies, emphasizing the importance of intellectual capital and competitive advantage. Regular monitoring and evaluation of these strategies are recommended to ensure alignment and positive impacts on hotel performance. Future research should consider adding variables such as technological readiness and innovation capability, given the rapid technological advancements and intense competition in the hospitality industry, which affect hotel performance and competitive advantage.

The Impact of Position Levels on Time Discipline Among Kitchen Department Employees at The Westin Hotel Jakarta

Purpose: This study aims to examine the relationship between job levels and time discipline among employees in the kitchen department at The Westin Jakarta Hotel. Research method: A Quantitative-Descriptive approach was employed, utilizing a questionnaire to gather data. The collected data was analyzed using SPSS software. Results and discussion: The findings reveal that time discipline issues persist, particularly among employees at the Sous Chef level, who accumulated approximately 1,004 minutes of tardiness in a single month. Implications: The study concludes that job level does not significantly influence time discipline, highlighting that punctuality issues are prevalent across various job positions.

The influence of employee engagement, digital transformation and talent management on the performance of Mercure Hotel Jakarta Kota employees

The influence of employee engagement, digital transformation and talent management on the performance of Mercure Hotel Jakarta Kota employees

Analysis of Recruiter Interest in the International 5-Star Hotel Industry in Jakarta Determines Employee Candidates

The recruitment process is often influenced by various factors, both objective and subjective. One interesting factor to study is the influence of physical attractiveness, accent, and dialect of candidates on recruiters' assessments. This study aims to reveal the relationship between physical attractiveness and candidate accent, as well as the role of dialect as a mediator, influencing recruiters' perceptions of job suitability, stereotypes formed, and interest in recruiting. This study uses a quantitative method with a questionnaire distribution technique to recruiters in the 5-star hotel industry located in Jakarta. Data obtained from BPS (2024) shows that there are 37 international 5-star hotels in DKI Jakarta Province. Thus, the population of this study was 37 recruiters from international 5-star hotels in Jakarta. This study distributed questionnaires to the entire population so that the sampling technique was carried out using the census technique. The data collected were analyzed using the SEM PLS technique. The results of the study showed that there was no relationship between physical attractiveness and job suitability. While physical attractiveness has a significant relationship to recruiter stereotypes and interest in recruiting. In addition, it was found that dialect mediates the influence of job candidate access to job suitability, recruiter stereotypes and interest in recruiting.

THE INFLUENCE OF TRAINING AND COMPETENCE ON THE PERFORMANCE OF HARPER HOTEL JAKARTA EMPLOYEES

The purpose of this study was to determine the effect of training and competence on employee performance at Harper Hotel Jakarta. The research method used in this research is descriptive with a quantitative approach. The population amounted to 58 people, so the sampling technique was used with the saturated sample method and the number of samples obtained in this study were 58 respondents. Data analysis techniques using multiple linear regression. The results showed that: (1) There is a positive and significant effect of training variables on employee performance at Harper Hotel Jakarta. This is evidenced by the value of tcount > ttable, namely 4.352 > 2.004 with a probability value (significance) = 0.000, which is below 0.005. (2) There is a positive and significant effect of competency variables on employee performance at Harper Hotel Jakarta. This is evidenced by the value of tcount > ttable, namely 7.381> 2.004 with a probability value (significance) = 0.000, which is below 0.005. (3) There is a positive and significant effect of training and competency variables on employee performance at Harper Hotel Jakarta. This is evidenced by the value of Fcount > Ftable, namely 26.75 9> 3.16 with a probability value (significance) = 0.000, which is below 0.005.

Hotel Employee Well-Being: The Role of Job Crafting and Work Engagement

Employee well-being is very important to encourage positive performance, which in turn will encourage employee behavior. Employee well-being is a challenge facing the hotel industry today. Employee well-being is the main thing to consider for the hotel industry for business sustainability. This research aims to examine the influence of job crafting and work engagement on employee well-being. The research employed a quantitative approach through a cross-sectional survey, targeting managerial-level employees from five-star hotels in Jakarta. A purposive sampling technique was employed, selecting 247 participants who met the criteria of having a minimum of two years of work experience and being currently employed in the hotel industry. SmartPls was used for the statistical analysis, which followed the PLS-SEM method. The findings revealed that job crafting and work engagement have positive effects on employee well-being. This study suggests practical implications of enhancing organizational support for job crafting initiatives. Future research could consider the broader context of the hotel industry and examine other potential variables that can influence the effectiveness of job crafting.

Antaseden Work Engagement pada Karyawan Hotel Aston di Jakarta Barat

The purpose of this study was to analyze the effect of Organizational Health and Perceived Organizational Support on Work Engagement among 4-star hotel employees in Jakarta. Data was collected from 215 employees working at 4-star hotels in Jakarta. The data collection technique used in this study was non- probability sampling with a purposive sampling method. The technique used to analyze this research is an instrumental test in the form of validity, reliability and hypothesis testing using the Multiple Regression with SPSS software. The results of testing the hypothesis in this study indicate that there is a positive influence between Organizational Health on Work Engagement and there is a positive influence between Perceived Organizational Support on Work Engagement. Managerial implications can be given to continue to increase Perceived Organizational Health and Organizational Support so that employee Work Engagement increases.

The Implementation of Fire Disaster Mitigation at Harris Vertu Hotel Jakarta

Purpose: This research aims to find out and explain how the Harris Vertu Jakarta hotel is implemented in dealing with disasters that are likely to occur, especially fire disasters, disasters are something that cannot be predicted, and knowing how to deal with disasters is one of the skills that is needed in the hotel industry. because it is an obligation to make hotels safe from the threat of disasters, there are three types of disasters, natural disasters, non-natural disasters, and social disasters. In this research, researchers will conduct research related to non-natural disasters at the Harris Vertu hotel, namely fire disasters. Reseach metods: This study used qualitative-descriptive research techniques that used observation, interviews, and documentation to collect data. The samples of this study is HR Director, Chief Security, and Chief Engineer. Then the results of the data collected will be described descriptively. Result and discussion: The haris Vertu Hotel Jakarta has prepared the staffs to face disasters from the first day the staff worked at the Harris Vertu hotel where on the first day of work they were immediately given a full day of training, usually the training is given by HRD about hotel brands, executive chefs about hygiene, Chief Security about how to respond to disasters. In addition to the training provided on the first working day of the Harris Vertu hotel, it is also routine to conduct training every three months on how to deal with disasters if at any time they occur at the Harris Vertu hotel, things to do when disasters occur and how to use the tools used to deal with disasters.Harris Vertu Hotel also routinely conducts simulations every four months for all its staff, in the simulation each staff is given the opportunity to use all the equipment used to deal with disasters, besides that Hrris Vertu hotel also collaborates with outside parties to carry out this simulation, such as by ambulance, and fire department. Implication: This study focuses to answer the following questions: 1) How does Harris Vertu Hotel prepare for natural disasters, 2) How does Harris Vertu Hotel prepare its staff to face natural disasters. Keywords: Hotel, Fire, Non-natural Disaster, Disaster Mitigation

The Impact of Work Discipline and Work- life Balance on Work Productivity at Mercure Hotel, Jakarta

This research aims to identify the impact of work discipline and work-life balance on work productivity at the Sintesa Mercure Hotel Jakarta. Data was collected through the use of a questionnaire filled in by 70 respondents and then analyzed using correlation coefficients and regression analysis. From the research results, it was revealed that work productivity at the Sintesa Mercure Hotel Jakarta is influenced positively and significantly by work discipline and work-life balance. The recommendation from this research is that companies continue to facilitate employees in efforts to improve work discipline and work-life balance, so as to increase overall work productivity.

Performance Analysis of Receiving Staff in the Accounting Department at Manhattan Hotel Jakarta

Hotels provide food and beverage accommodation services and other service facilities intended for the public. The Accounting Department has a vital role in making and receiving reports. This research analyses the performance of receiving employees in the Accounting Department at Manhattan Hotel Jakarta. This study uses a qualitative method. Data was collected using interviews, observation and literature study. This research indicates that employee performance in the employee quality dimension still needs to be of better quality. Furthermore, from the experience dimension, employees need to improve and develop their work performance. Employees in the Accounting Department need to increase their accuracy in receiving goods. Hotel management needs to supervise employees to improve their performance.

ANALISIS PENGARUH GREEN IMAGE TERHADAP MINAT MENGINAP KONSUMEN PASCA PANDEMI DI THE DHARMAWANGSA HOTEL JAKARTA

The purpose of this research is to determine the effect of green image on consumer interest in staying after the pandemic at The Dharmawangsa Hotel Jakarta. This research uses quantitative research with convenience sampling. The survey data collection technique is by distributing questionnaires in the form of statements related to the variables discussed. This research questionnaire will be given to respondents in the South Jakarta area and surrounding areas regarding their interest in the green image. Filling out the questionnaire is done online via Google form, where the data results will later be measured using a Likert scale. The results of data collection in this research were then analyzed using the SPSS application. The research results obtained show that Green image has a positive influence on Interest in Staying at The Dharmawangsa Hotel Jakarta, with an influence of 46.9% using the coefficient of determination test. Furthermore, the suggestions given by researchers for better management in the future are to maintain the quality of the hotel environment and the hotel's green image, provide information about green image to consumers via social media, and pay more attention to hotel facilities. So this can improve the quality and green branding of The Dharmawangsa Hotel Jakarta.

Communication Of The Crisis Of Hotel Ibis Budget Daan Mogot Jakarta In Facing The Covid-19 Pandemic

This study aims to understand the crisis response strategy that occurred at the Ibis Daan Mogot Hotel Jakarta in dealing with the Covid-19 pandemic. The research method used is case study research with a descriptive approach with qualitative data types. Researchers use a post-positivism paradigm because researchers want to build understanding regarding the crisis communication strategy of the Ibis Budget Daan Mogot Hotel Jakarta in dealing with the Covid-19 pandemic. The post-positivism paradigm trusts more in the process of verifying a finding of results using various methods so that researchers choose this paradigm. In this study the researcher is the key instrument, the data collection technique is carried out by triangulation or combination, the data analysis is inductive or qualitative, and the results of qualitative research emphasize meaning rather than generalization. In this study, Miles and Huberman's analytical techniques were used which consisted of data reduction, data presentation, and drawing conclusions. In this study the researchers explored the truth of the information through interviews with various parties. In addition, researchers also make observations, archives, and photographs, as well as observing news and websites. The crisis that occurred at the Ibis Budget Hotel Jakarta Daan Mogot Jakarta was a crisis caused by the Covid-19 pandemic so that the crisis that occurred could be categorized as a victim cluster type of crisis because it was caused by the Covid-19 pandemic. In the victim cluster, it means that the Ibis Budget Hotel Jakarta Daan Mogot Jakarta positions itself as a victim so that the attribution that the company is responsible for the crisis is very weak. This provides an advantage for the Ibis Budget Hotel Jakarta Daan Mogot Jakarta because the threat to reputation is relatively mild.

ANALISIS PENGARUH DISIPLIN KERJA TERHADAP KINERJA KARYAWAN F&B DEPARTMENT DI HOTEL THE HERMITAGE JAKARTA

In the study entitled "Analysis of the Influence of Work Discipline on Employee Performance in the F&B Department at The Hermitage Hotel Jakarta", the researcher aims to examine the effect of work discipline on employee performance in the research object. Researchers will identify problems regarding the lack of awareness of some employees about the importance of employee work discipline and there are still employees who come late to work and there are employees who are not in the room during working hours. This research conducted with five dimensions of work discipline to determine the effect on employee performance. This researcher is included in a quantitative study using a sample and a population of employees at a hotel with a total of 70 people. The results of the study show that work discipline has a significant effect on employee performance at The Hermirtage Jakarta Hotel by (0.599) or 59% through the coefficient of determination test. The author's suggestion for The Hermitage Jakarta Hotel is to be able to improve work discipline by re-checking employee attendance so that anyone who is disciplined at work can be detected or not. As well as improving performance even better and being able to maintain performance effectiveness at work.

Topic Modeling LDA and SVM in Sentiment Analysis of Hotel Reviews

The number of visitor comment review data that enters the TripAdvisor and Agoda sites continues to grow over time, this makes it difficult for the hotel to obtain overall information from all comment reviews. Therefore, the purpose of this study is to apply topic modeling and classifying in the analysis of hotel service sentiment. The data for comment reviews were obtained from 3 five-star hotels, namely 1-HTL, 2-HTL and 3-HTL. The hotel has a five-star rating and has the most comments compared to other hotels in Jakarta. The topic modeling method using Latent Dirichlet Allocation (LDA) in this study succeeded in dividing the comments into several topics that were often discussed from Indonesian and English comments regarding the hotel services provided. By using Support Vector Machine (SVM) obtained the number of positive, negative and neutral comments.

GREEN HOTELS DEVELOPMENT POLICY AS A LOW CARBON TOURISM DEVELOPMENT EFFORT IN INDONESIA

This research analyzes the implementation of the green hotel development policy as a low-carbon tourism development effort in Indonesia during the era of President Joko Widodo's administration. This paper discusses what is meant by green hotel development, low carbon tourism development, and climate change risk management. This research is qualitative descriptive research that analyzes secondary data with a cross-sectional study design. The results of this study show that the Government of Indonesia has called for four strategic steps in dealing with climate change. Ensuring that all countries contribute to tackling climate change; mobilizing the potential of the community to raise awareness in dealing with and implementing actions related to climate change; Strengthening global partnerships by prioritizing capacity building cooperation in dealing with climate change for countries in the Pacific region; besides that, there are also four other efforts that have been carried out, namely the government targeting greenhouse gas reduction, the law on environmental protection and management, and the development plan national medium term, or RPJMN; establishing the management agency for environmental funds; national economic recovery; and food estate. Examples of hotels implementing green hotels in Indonesia are Borobudur Hotel Jakarta, Greenhost Boutique Hotel Yogyakarta, etc.

The Effect of Motivation on Work Productivity of Kitchen Employees at Mandarin Oriental Hotel Jakarta

Purpose: This study aimed to determine the effect of motivation on employee work productivity. The research was conducted at the Mandarin Oriental Hotel Jakarta to find out how much influence the motivation program has on the work productivity of kitchen employees at the mandarin oriental Jakarta.Research methods: This research uses the type of associative analysis. The method used in this research is quantitative. The sampling technique used in this research is total sampling, in which all population members are employed entirely. Result and discussion: Providing motivation and work productivity of kitchen employees at the Mandarin Oriental Hotel Jakarta with a correlation coefficient shows that explaining ing to work productivity has a very close and solid relationship. Implication: A hotel dents a competent workforce to work effectively and efficiently to increase its repetitive hotel competitiveness enessinvincibleThee best service certainly requires high employee work productivity. Therefore, the hotel motivates its employees to keep abreast of existing developments and fulfill the wishes and goals of the hotel. Keywords: Motivation, Employee Productivity, Kitchen Employees, Mandarin Oriental Hotel Jakarta.

Designing with nature: Advancing three-dimensional green spaces in architecture through frameworks for biophilic design and sustainability

In the transition to a more sustainable built environment over the last two decades, the “greening” of architecture as a popular approach has received widespread attention. However, there are still many open questions and contradictions regarding how to design with “nature” and contribute to sustainability. In addition, explorations of built examples are rare, and three-dimensional (3D) green spaces in buildings are often overlooked. Therefore, we introduce “green pockets” (3D green spaces) as a typology distinct from two-dimensional green roofs and walls/facades. We draw on a mixed-method approach to study two cases (Erasmus MC and Hotel Jakarta), comprising 12 semi-structured interviews with different stakeholders, design document analysis, and site observation. We develop a critical reflection (a framework) on the impacts of “green architecture” on sustainability from unpacked benefits and adopt a biophilic design framework to analyse designing with “nature” in architectural practice. These findings demonstrate that green pockets contribute to integrating multiple experiences of “nature” into buildings and developing sustainable architecture. Designing green pockets with visibility, accessibility, and spatial characteristics (e.g., prospect and refuge, organised complexity, peril, and mystery) of “nature” improves building quality. Furthermore, we provide design recommendations to advance green pocket designs and make suggestions for future research.

Analisis Pengaruh Disiplin Dan Motivasi Kerja Terhadap Produktivitas Kerja Karyawan Hotel Goodrich Suites Jakarta

The existence of hotels in Indonesia is increasing every year. In line with theincreasing number of new hotels, the competition in the hotel industry is also getting tougher. Every hotel should be able to provide the best to the visitors. In an effort to realize this, it is very important to have employees who have good work productivity in an effort to achieve the goals set by the company. The purpose of this study was to determine the effect of discipline and work motivation on work productivity of the employees of the Hotel Goodrich Suites Jakarta. The population of this study were all employees of Hotel Goodrich Suites Jakarta, totaling 60 people and all populations were taken as samples. So the sample is a saturated sample or census. Based on the results of data processing with SPSS, it was found that all statement items for each variable were declared valid and all variables used in the study were declared reliable. The results of the classic assumption test consisting of the normality test, multicollinearity test, and heteroscedasticity test show that all of them fulfill. The multiple linear regression equation obtained is Y = 6.795 + 0.211 X1 + 0.189 X2. The Adjusted R Square value is 0.116 (11.6%), so it can be said that the contribution of work discipline and work motivation variables to work productivity for employees at the Goodrich Suites Hotel Jakarta is very low. Based on the results of the t test, it can be said that work discipline has a significant effect on the work productivity of Goodrich Suites Jakarta hotel employees, while work motivation has no effect on employee work productivity.

THE ROLE OF ROOM ATTENDANTS ON CUSTOMER SATISFACTION AT THE IBIS ACARDIA HOTEL JAKARTA

The purpose of writing this research is to determine the role of the room attendant on customer satisfaction at the Ibis Arcadia Jakarta hotel. Hotel is one type of accommodation that used by many tourists as a place to stay, eat, drink and various services and other facilities with payment. Hotel business continues to grow rapidly in Indonesia. Guest service is one of the most influential things for the guest experience. The department at the hotel whose role to provide guest services so that they feel satisfied and want to visit again is the room attendant. In carrying out his duties, the room attendant is directly related to all hotel guests and as a good room attendant, he must be able to give positive first impressions. The type of research method used in this journal is qualitative. Researchers look for information or data sources from reviews about how room attendants provide good service to every guest who comes to the Ibis Arcadia Hotel Jakarta. Based on observations by researchers, researchers found that the room attendant had performed their duties and responsibilities quite well in accordance with the standards set by the hotel. However, it would be better to improve the cleanliness of the room attendant, because the room attendant has an important role in cleaning and maintaining guest rooms Keywords: Customer Satisfaction, Hotel, Room Attendant