Hotel Group Research Articles

Otel İşletmelerinin Mutfak Departmanında Örgütsel İklim ve Liderlik Stilleri İlişkisinin İncelenmesi: Bir Zincir Otel İşletmesi Örneği

It has been thought that there is a significant relation between organizational climate and leadership style which is performed by the executive chef and is perceived by the kitchen staff at work place in hotel chains. Depending on this thought, the aim of this research is whether there is a significant relation between organizational climate at kitchen departments and leadership styles of executive chefs at chain hotels. Empirical approach has been preferred and the research has screening model. Quantitative research methods have been used. Survey method has been preferred as data collecting method. Survey form has 3 parts which are demographical questions (10 questions), organizational climate scale (25 statements) and leadership styles scale (34 statements). The universe is kitchen staff at 16 hotels of chain hotel group. The sample is kitchen staff at 12 hotels of chain hotel group which accepted to participate to the research. According to result of Pearson Correlation Analysis to determine whether there is a significant relation between organizational climate and leadership styles which is the main aim of this research, it has been determined that there is positive and middle level relation between organizational climate and leadership styles.

Drivers for Pursuing Sustainability through IoT Technology within High-End Hotels—An Exploratory Study

A growing hotel sector makes a significant environmental footprint. Due to a contemporary focus on climate change and high competition within tourism, enhancing sustainability through energy savings is a priority for many hotels. Through technological innovations, Internet-of-Things (IoT) technology provides the opportunity to integrate more systems (e.g., heating, air-conditioning, window-openings) on a platform (also known as smart management), making it easy for a hotel guest to operate room conditions through a single device while also optimizing hotel operations. A research gap on the likelihood of adopting IoT technology to pursue sustainability in the hotel sector exists. Based on explorative case studies of five high-end hotels, this paper offers propositions on drivers for hotels’ use of IoT to deliver on their sustainability goals. This study suggests that a hotel is more inclined to implement IoT if (1) the hotel is focused on energy savings, e.g., due to green certificates; (2) it belongs to an international hotel group; (3) decision makers perceive sustainability to be important for their customers; (4) the target group is more B2B (business) than B2C (leisure); (5) the hotel a five star one; and (6) the hotel guests come from Northern Europe or North America.

Failure of play on asset disposals and share buybacks: Application of game theory in the international hotel market

The principal purpose of this study has been to investigate the impact of an asset disposal strategy, often coupled with share repurchase programs, by international hotel companies on financial performance, earnings stability and share values. Utilising ratio analysis, stock returns and risk-adjusted measures, the study analyses the differences in performance, stability and market valuations between asset light and more capital intensive hotel companies. The findings of the study indicate negligible differences in most accounting measures of earnings growth and stability between asset light hotel companies and traditional hotel companies with significant holdings of owned or leased property. Drawing on game theory, we conclude that international hotel companies dispose of their assets in an effort to manipulate financial markets and make their stocks more attractive to investors and traders. Notwithstanding the absence of significant differentiation in accounting measures of performance fundamentals, market based measures show that hotel groups failed in the aim of manipulating financial markets. This study recommends avoiding playing this game as dual asset light/share repurchase strategy generated superior risk-weighted returns to that of more capital intensive traditional hotel companies across the period of the study.

Actual Practices of Environmental Performance in Malaysia’s Hotel Industry: Comparison among Malaysia, Mexico and Turkey Hotel Industry

Environmental performance generally led to various benefits for example cost savings, regulatory compliance, increase image and competitiveness. Along with the movement of environmental concerns, the hotel industry also continuously put an interest in environmental performance programs. The adoption of environmental performance programs in Malaysia's hotel industry is not widespread regardless of the success of several international hotel groups. Therefore, it is important to identify the environmental performance programs in the hotel industry by providing fresh insights and empirical evidence of the actual environmental performance programs that have been practicing in Malaysia. This study involved the participation of 206 respondents. The main finding is the environmental performance programs in Malaysia's hotel industry can be classified as four categories: energy saving, green sourcing, resource conservation, and water management and conservation. This result indicates that in Malaysia, the hotel industry performs four types of environmental performance programs and other countries such as Mexico and Turkey also carry out the same environmental performance activities as implemented in Malaysia.

Burnout and Employee Performance in Hospitality Industry: The Role of Social Capital

The hospitality industry is known for its labor-intensive and intense interpersonal relationships characteristic. The high rate of burnout in hospitality industry has been a crucial issue. The burnout could lead to employee performance decline. The previous studies suggested that the happy and cooperative employees tend to deliver a better performance. Since cooperative is a part of social capital, this study aims to analyse the role social capital in reducing burnout and improving employee performance.The data collection was conducted by distributing questionnaires to all of non-daily worker employees at the first-line and middle-line level in three budget hotels in the similar chained hotel group in Surabaya. We processed the data using partial least square analysis technique.The result reveals that the social capital have a significant negative influence on burnout, and a significant positive influence on employee performance. We also ascertain that burnout have a significant negative influence on employee performance.

The effects of mentoring on hotel staff turnover

PurposeMentoring was considered as an efficient way to facilitate staff attachment with hotels. Such a strong attachment has been demonstrated to reduce employees’ intention to quit. This study aims to investigate the mediating roles of organizational and occupational embeddedness in the relationships between mentoring functions and turnover intention.Design/methodology/approachThe responses were collected from a sample of 354 employees in four hotels group across three Chinese provinces. A structural equation model (SEM) was applied to test the model and mediating roles of organizational and occupational embeddedness.FindingsThe results of SEM suggest that both organizational and occupational embeddedness mediated the relationships between mentoring functions (career and psychosocial support) and turnover intention. Specifically, employees who are able to receive successful mentoring can easily embed in their organization and occupation. Thus, these employees are reluctant to leave.Research limitations/implicationsAlthough this study reveals the important role of mediation, it has several limitations. First, the data drawn from Hebei, Beijing and Zhejiang provinces may lack geography representativeness. Second, this paper neglects potential moderating role of certain personal or context factors. Third, the time lag between the three data collections are not the same.Practical implicationsManagers should retain proper employees by introducing mentoring programs. Furthermore, to increase organizational and occupational embeddedness, managers should also consider the person-organization/occupation attachments of this industry.Originality/valueThis study tests organizational and occupational embeddedness simultaneously as mediators between mentoring and turnover intention through data obtained from the Chinese hotels.

Kajian dan Rumusan Projek Infrastruktur Jaringan pada Industri Hospitality

The Hospitality industry is increasingly improving its services to be able to grow as a tourism sector grows. The indication of the growth of the industry can be seen from the rise of international chains that enter or participate in developing their business in Indonesia. In principle, the Chain Hotel is a group of Hotels that is a hotel chain with services that are equal after star hotel equivalence. For that hotel owners who will join a chain of hotels that have been formulated by the chain hotels and usually refer to standards that apply globally / globally. The terms of information technology, chain hotels have implemented standards that follow World standards. This is a technology that is leading to the information system. This is a concern of every hospital industry player to implement. Thus this research is expected to provide infrastructure standards for hotels, especially according to the appropriate ANSI / TIA / EIA standards. The Research Methodology used a continuous development improvement cycle where the cycle is formed into 4 stages, namely Research Formulation and Requirements Analysis, Problem Design and Solutions, Analysis and Discussion of Formulation of Solutions and Suggestions in Framework of Continuous Improvement. The results of this study formulate a template and the contents of a network infrastructure project document in the form of a structured caling system (SCS) and ANSITIA /EIA

Effects of the Size of Acquisition on a Hotel Group's Financial Performance

Effects of the Size of Acquisition on a Hotel Group's Financial Performance

Materiality: stakeholder accountability choices in hotels’ sustainability reports

PurposeThis paper aims to examine the choices made by the hotel industry about what to include, and who to be accountable to, in their sustainability reports; a process defined as materiality assessment.Design/methodology/approachThe paper is based on the findings of semi-structured interviews with eight sustainability managers (from eight of the world’s 50 largest hotel groups) to explore their understanding of, and use of, materiality and any barriers to its uptake and eight industry sustainability experts to assess the general industry-wide application of materiality.FindingsSustainability managers from large hotel groups are evasive when disclosing their materiality criteria, their decision-making processes and how they aggregate stakeholder feedback; they limit their disclosure to the reporting process. Sustainability managers are disempowered, with limited resources, time, knowledge and skills to apply to materiality assessment. Experts confirm that hotel groups are unsystematic and opaque about their decision-making and how they control their materiality assessments.Practical implicationsMateriality assessment is concealed from the public and may be constructed around business imperatives with high managerial capture. The hospitality industry needs to improve its sustainability reporting by examining how it defines and applies materiality and by addressing the barriers identified, if it is to demonstrate an enduring commitment to sustainability and organisational legitimacy.Originality/valueThis study addresses the limited knowledge of how hotel groups undertake materiality assessments. It identifies gaps in the conception and application of materiality by pinpointing barriers to its uptake and recommending areas in need of further research.

Combined CFPR and VIKOR Model for Enhancing the Competencies of Domestic Chain Hotel Groups

Hotel competency is inherently intangible and multivariate. It involves a multiple-criteria decision-making problem. Particularly in the currently rapidly shrinking hotel market in Taiwan, what determines domestic chain hotel groups’ (DCHGs’) competence and survival involves more complex and multiple factors. A practical and effective tool is urgently required for making appropriate decisions. This paper thus proposes a combined consistent fuzzy preference relations (CFPR) and the VIKOR model, aiming to prioritize criteria and solution alternatives for hotel managers. In contrast to prior studies that have used mathematical programming, the model here is also tested using real-world hotel management cases and expert consultation. First, based upon the resource-based view, we propose 21 criteria and six dimensions as the determinants of DCHG competencies. Then, VIKOR is applied to produce the most appropriate alternatives with the corresponding weights obtained using the CFPR method. The combined method successfully manages the problems of linguistic ambiguity and consistency, determines the relative weights of the different factors and provides a ranking priority. The result is compared with some similar methods and is shown to be more useful and reliable. Finally, the verified model can be used to produce strategies. A decision-maker can make selection(s) from the solution formula. Our study may thus contribute to the hotel industry with the efficient decision-making tool of resource-based view (RSV) and two-phase methodologies.

Menguji Ketajaman Implementasi E-Commerce Dalam Penjualan Kamar Hotel di Bali

ABSTRACTThe concept of a market provider of room rentals or residential units using online networking information technology systems to increase the hotel revenue & also effective strategy to comfit offline strategy in the hotel industry. It is still unclear whether the implementation of e-commerce are work in all hotel strategy in the develop hotel revenue in the hotel industry. The purpose of this study is to analyze the fenomena average rooms rate (ARR) in Holiday Inn Express Bali which using standard operation procedure worldwide, International Hotel Group (IHG) which compare than other country still low especially in Asia Pacific area while location wise and company strategy is part of the factor issues & also price war happen in Bali market which need government policies in addressing the development of the hotel industry. This research used qualitative method that is constructive with literature review and documentation as the premier data source. The results of the study cover the advantages and disadvantages of the existence of online market places for Holiday Inn Express in Bali especially and in the hotel industry generally. This research of e-commerce is contributes to the hotel industry to generate & develop the revenue. To maximize the online source in generate revenue the hotel strategy need to hire special person incharge to taking care the tasking of online market needs to bush the hotel occupancy and also yielding with average room rate, while standardization of the quality of rooms or residences are also the important leased needs to be done to ensure the quality of the products and services offer as well, especially in online market place. Further studies can be conducted to analyze the sales & marketing strategy using e-commerce (online travel agents) which hotel should always pro active to make special offer to genereate last minute booking base on occupancy daily facing & at least one or two week before promotion progress and also advance purchace strategy like minimum 6 months booking costumer will get special rate, rooms inventory monitor and maintain good communication with maintain relationship by consider their production ( like review top 10 production in a month) will feel the appreciation from all online agents partner are the best strategy to achieve company expectation.

A scale development study of CSR: hotel employees’ perceptions

PurposeThis study aimed to develop an industry-specific, original, valid and reliable scale for measuring hotel employees’ perceptions of CSR activities undertaken by their organizations.Design/methodology/approachBased on the solid grounding of a conceptual framework and a systematic scale development process, both qualitative and quantitative research approaches were used. Data were collected from 18 in-depth interviews with CSR/HR managers and employees working in world-renowned international hotel companies and local hotel groups in Hong Kong. A pilot study of 204 employee samples was subjected to exploratory factor analysis to determine the underlying factorial structure of the scale. A further 732 usable samples in the main survey were used to assess the latent structure and validity of the scale using confirmatory factor analysis.FindingsThe scale revealed sound psychometric properties based on the findings from reliability and validity tests. The results of the analysis validated previous research that employees’ perceptions of CSR are a multidimensional construct and the five-dimensional model for the hotel industry consists of employees, guests, local community, the natural environment and owners/investors.Practical implicationsThe developed scale can help organizational behavior researchers to examine the causal relationship between an organization’s CSR activities and employees’ outcomes, thereby enhancing further development of predictive and prescriptive studies that provide prescription to hotel managers with instrumental reason to pursue CSR in an organizational setting.Originality/valueThis study is one of the first scale development studies of employees’ perceptions in the context of the hotel industry.

Challenging the Giants: Factors Contributing to Local Homestay Competitiveness in Ubud Bali

Tourism development in Ubud raises new paradigm that encourages city hotel and hostel investment in the area. Ubud, which was once secluded for the development of mass accommodation facilities, now has begun building various brands managed by hotel chains that threaten the existence of homestay owned by residents. The dilemma is not only these homestays must survive with market change, but they also must compete with the “giants” like Evitel (Asiawood Hospitality Management) and MaxOne (Milestone Pacific Hotel Group) offering relatively similar price. Looking into this phenomenon, the study conducted a survey to 163 homestays in Ubud to see what this local homestay has to support their existence: competing for the "giants" of the hospitality industry. Results of the survey were then being elaborated through an in-depth interview to selected homestay owners and administrator. Literature studies were also being conducted, ensuring five main factors that contribute to homestay competitiveness in Ubud, namely experience, digitalisation, innovation, market and location.

Sustainable Development Goals and the World’s Leading Hotel Groups

A number of trade organisations within the tourism and hospitality industry have argued that the industry can play a major role in contributing to the Sustainable Development Goals (SDGs). This paper examines if, and how, the world’s leading ten hotel groups have begun to address the SDG’s and offers some general reflections the industry’s engagement with the SDGs. The paper reveals marked variations in the ways in which the world’s leading hotel groups have begun to address the SDGs. As such, the authors suggest that the world’s leading hotel groups have some way to go if they are to play a leading role in contributing to the SDGs. More generally, the authors suggest that the leading hotel groups are to fulfill that contribution they must focus more explicitly on the SDGs themselves, adopt a more comprehensive approach to drawing up their priorities for the SDGs, and address the issues of measurement, independent external assurance and the tensions between business imperatives and sustainability.

The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia

The hospitality industry in general and hotels in particular attend to diverse guests and their expectations. The satisfaction of all hotels guests and retaining them as a loyal customer, given their different profiles, is imperative but challenging to the sector. This study aims to address this very issue by trying to establish the relationship amongst, customer satisfaction, loyalty, demographic and tripographic attributes by focusing on the hotel guests who stayed in star rated hotels in Ethiopia. Satisfaction was measured as satisfaction with the product, satisfaction with the employees and overall satisfaction. Likewise, customer loyalty was measured with the likelihood of customers to return to the same hotel in the future. “A total of 1200 questionnaires distributed to 40 hotels out of which 415 hotel guests responded, by completing the questionnaires”. “The result of inferential statistical techniques reveals that there were significant positive relationships between the customer satisfaction variables” (products .488; p<0.001; staff .460; p<0.001), and the customer’s willingness to stay in the same hotel again.” Though all variables of “customer satisfaction affected customer loyalty, the overall satisfaction variable had the highest standardized coefficient (0.328) with a statistical significance (p < 0.01), followed by satisfaction with the product (.227, p<.01), and satisfaction with employees (.190, p<.01). There was also no statistically significant difference (p>.05) in the mean scores of the customer satisfaction and loyalty across the gender, age, marital status and employment type groups of respondents. With regards to the tripographic variables, there was a statistically significant difference (P<.05) in the mean scores of both the customer satisfaction and loyalty across the staying preference of rated hotel types of customers. Additionally, there was a statistically significant difference (p>.05) in the mean scores of customer loyalty across a source of information on the hotel group of respondents. Hotel managers in Ethiopia need to look at the importance of segmentation of guest based on their demographics and tripographic factors so that they provide personalized service to enhance their customers’ satisfaction that could lead to their loyalty.

Does online rating affect firms’ performance in hotel industry? Case study from hotel groups in China

The purpose of this study is to investigate whether online rating affects the firm performance of hotel companies in China. For the purpose of this research, the data consists of online customer rating data and financial data from 2013 to 2017. This study is a case study and five representative hotel groups were selected to do the research. The regression models were built up to test the relationships. Using various common financial ratios to measure firm performance and a large online rating sample from the five hotel groups in China, the research finds that online rating is not related to the financial performance of the hotel industry in China. These results support part of findings from previous literature and add so

Investigating the Relationships among Sentiment, Hotel Aspects, and Customer’s Home Country from Online Reviews: A Machine Learning Approach

Comments of travellers about different characteristics of a hotel are one of the most important inputs for managers to enhance their services, facilities and their marketing campaigns. In finding a way to improve the practical experience of both buy-side and sell-side in the hospitality market, we apply sentiment analysis for hospitality data from an user-generated content site which is TripAdvisor. Typically, from both quantitative data and qualitative data including reviewer's comments, our contributions are first to propose a framework to uncover aspects/features of a hotel that customers are focusing and second to measure traveler's sentiment toward different aspects. By a large-scale analysis of 410 hotels in Ho Chi Minh city, we add more contributions to finding the emerging opinions of customers towards different aspects of the hotel's reviews at both the macro and micro level. Specifically, the performance in terms of sentiment towards key aspects is stable over time and the gaps between different hotel groups are clearly captured by our framework. The aspect-to-aspect comparisons for individual hotels show the strengths and weaknesses of their services. Finally, the analysis reveals that customers from developed countries and developing countries show distinct patterns. These findings play important roles in assisting hotel management practice and in understanding customer perception towards hotel services.

Procena odnosa između poruke brenda i izbora gostiju u hotelima lanca Sarova u Najrobiju

Hotels and restaurants in Kenya aim to distinguish their brand image and differentiate their product or service from competitors by implementing particular brand approaches. The effectiveness of hotel branding among the Sarova hotels in Kenya is key to competitiveness of the hotel business according to the previous findings which announced that the Sarova Hotel had vibrant clientele from both local and international markets. Effective branding has persisted during the years and still attracts visitors. The objective of the study was to assess the relationship between brand message and guests' choice in the Sarova hotel chain in Nairobi. The target population were the guests residing at the Sarova group of hotels in Nairobi for one week on leisure vacation. Out of 380 guests living in the hotels, the sample size was 191 guests. Descriptive and inferential statistics were used to analyze the data. Findings reveal that a successful brand messaging strategy for the Sarova hotel chain in Nairobi perceives the design of a coherent communication strategy in the process of destination brand management as one of critical forces of its competitiveness.

ANALISIS PERHITUNGAN LABA KENA PAJAK PADA PT. TIGA JAYA LESTARI GORONTALO

PT. Tiga Jaya Lestari Gorontalo is one of the companies in Gorontalo, Gorontalo Province that will have the freedom to be more self-assertive among international hotel groups in Gorontalo that offer many similar products and services to customers. PT Tiga Jaya Gorontalo is a hospitality service company. Used to identify income and costs charged in calculating taxable profits, conducting tests on fees charged in connection with applicable tax regulations. This study aims to determine the suitability of the calculation of taxable profits from the company against applicable laws and regulations. This research method uses descriptive methods and the type of research used is descriptive qualitative. In this study, the profit after fiscal corrected amounting to Rp1,225,702,726.00 and fiscal profit before correction on the report is before correction and after Rp624,142,677.00 for the calculation of Taxable Profit using tariff 17 paragraph 2a at a rate of 25% Law No. 36 of 2008 Borrowing income tax The company must pay taxes in the amount of before Rp. 17,565,348,847.00 for payment of taxable income in the amount before Rp. taxable income amounting to Rp227,626,960.00 using the rate of article 31 E.Keywords : calculation of taxable profit, profit and loss, fiscal correction

HOW COULD THE BUYERS BE ENTHUSIASTIC TOWARDS THE PRODUCTS OF BAGUS DISCOVERY MANAGEMENT COMPANY?: WINNING MARKET SEGMENT IN BBTF

Bali beyond Travel Fair (BBTF) is an annual national tourism agenda as a business-to-business event for local travel industry players to sell travel packages to foreign buyers. As one of the sellers in the annual event, Bagus Discovery Management Company (BDMC) that manage Nusa Dua Bali Tours & Travel, Puri Bagus Hotel Group, and Bagus Agro had participated actively in BBTF by opening a booth stand in Nusa Dua Hall of Bali Nusa Dua Convention Center as the event venue from June 27 to June 30. This study investigated the role of BDMC in BBTF through the writer’s direct practices when was involved in handling the event by conducting surveys in the fifth edition of BBTF. Additionally, interviews were conducted to the staff and top management of the company about the winning strategy for attracting buyers in such a potential marketing event as well as to buyers by asking their perception about the event. The data that had been classified then analyzed using descriptive qualitative based on inductive methodological paradigm by setting up the discussion from specifically principles to general before drawing a conclusion. The study reveals that most of the sellers who visited Bagus Discovery Booth Stand felt satisfied towards the service received and appreciated highly its products like Puri Bagus Group Property which is considered to possess a distinctive uniqueness as what certainly every guest is looking for