Hotel Facilities Research Articles

Human centric lighting in hotel facilities`s interiors

The article describes the features of Human centric lighting and it`s application in hotel facilities`s interiors and aims to proof feasibility of human centric lighting application in hotel facilities`s interiors In modern society, humans spend over 90% or their time indoors. However, despite the growing scientific understanding of the impact of light on biological mechanisms, benefits of this understanding are not harvested in practical systems. Existing light in the built environment, offices in particular, is designed predominantly to meet visual performance requirements. Increasing attention is being given to the biological effects of light, especially how it could be used to promote occupants’ health and well-being through the circadian functions that regulate sleep, mood, and alertness. HCL is used to describe lighting that, considering both visual and non-visual effects of light, aims to enhance the biological and emotional health and well-being of people. Several characteristics of lighting, including quantity, spectrum, timing, duration, and distribution, determine its nonvisual effects on our bodies and minds. Artificial light can be exploited as a means to modulate sleep‐wake schedules and re‐align the internal clock with the environment by phase‐shifting the biological clock. This ability can be used in hotel facilities in order to minimize implications of jet lag in tourists. It is also reasonable to implement human centric lighting systems predominantly at hotel facilities designed for long term stay.

Guests’ assessment of hotel facilities and services: Zadar case study

Abstract The availability of hotel facilities and services and their quality are one of the most important factor in selection of a tourist destination. The aim of the article was to analyse the impact of hotel location factors, prices of hotel services and detailed assessments of hotel services provided by the hotel on the overall rating of the hotel. As a case study, Zadar – a city located in the northern part of the Dalmatian coast of Croatia – was used to analyse the problem. The location determinants of hotels and their equipment were assessed in relation to the price of accommodation and tourists’ evaluation of the basic components of hotel services. The analysis used data obtained from the Booking.com website for accommodation prices, including selected days of the high and low season, data on the number of opinions about the object and the rating of the object by guests in terms of the overall opinion about the object, its location conditions, the standard of services rendered, cleanliness, comfort, evaluation of staff work, access to Wi-Fi network and assessment of services rendered in relation to the price of the service. The obtained results indicate hotel location, especially its distance from the city centre, railway station and airport and evaluation of chosen elements of customers’ hotel evaluation are most significant determinants of choosing accommodation for tourists.

Profiling The Needs and Wants of Millennials in The Tourism Industry: Implications for Zimbabwe

Purpose: The main purpose of the paper is to profile the needs and wants of millennials in the tourism industry and their implications for tourism operators in Zimbabwe. 
 Methods: The study adopted a qualitative design approach with document analysis being the data collection method. Data were analyzed thematically. 
 Results: The major finding was that millennials desire authentic and memorable experiences, they are highly knowledgeable, have strong digital skills, they are social media creatures and are permanently connected online, they are particular and question everything, they prefer leisure and recreational activities, they prefer hotel facilities with health-oriented facilities like fitness centers and they practice volunteer tourism. Millennials are different, they think and act differently, and their travel choices and preferences are different from the generations before them. 
 Implications: Tourism operators including hotels should adapt their service delivery systems to the needs and wants of millennials to achieve superior business performance. There is a need for the adoption of proactive marketing strategies as well as taking full advantage of the opportunities presented by millennials in the tourism industry in Zimbabwe.

Using a General Ordered Logit Model to Explain the Influence of Hotel Facilities, General and Sustainability-Related, on Customer Ratings

The hotel market has become extremely competitive over the past years. Hotels try to differentiate themselves through their services and facilities. To make the best choice when searching for accommodation, guests increasingly use rating systems of booking sites. Using an ordered logit model (OLM), we identify, in our study, a sample that comprises of 635 hotels from Romania. These are the hotel facilities that significantly influence customer review scores (as an expression of customer satisfaction) on booking.com, the most widespread rating system. We also identify whether their impact on intervals of satisfaction levels vary. Some explanatory variables invalidate the Brant test for proportional odds assumption. Thus, for the final estimates, we use a generalized ordered logit model (GOLOGIT). The results show that food-related facilities, restaurants, and complimentary breakfasts, are very significant for customer ratings. Relevant hotel common facilities are the pool and parking spaces, while for the room—the flat-screen TV. It is interesting to note the negative influence of pets, which seem to disturb other tourists. In the sustainability category, only facilities for disabled people and electric vehicle charging stations are relevant.

Consumer Trust Analysis of Reviews, Ratings and Facility Information on the Booking Decision Process of Hotel Traveloka

In the coming year, it is estimated that holiday activities will continue to be part of the lifestyle of the Indonesian people. Traveloka with unicorn status is present in Indonesia as an online travel agent which in 2014 entered the hotel reservation business. Competition is very tight from competitors, Traveloka continues to strive to provide the best for its consumers. Traveloka provides services in the form of reviews, ratings and hotel facilities. The purpose of this study was to determine the effect of: consumer trust on hotel booking decisions, reviews of hotel booking decisions both directly and through trust, ratings on hotel booking decisions both directly and through trust, facilities on hotel booking decisions both directly and through trust. The increasing competition requires each retailer to strive to maintain and even win the competition between retailers by understanding consumer behavior, for online shopping consumers, as much as possible can be used as input or consideration in online shopping, and of course as a reference for future researchers. The population is an unknown number of consumers who have booked hotels on Traveloka. The sample data of 200 were obtained by purposive sampling using google form to obtain primary data. The research design used explanatory research. Data were analyzed using path analysis, where data quality tests were previously carried out. The results showed that reviews had no significant effect on trust, reviews had no significant effect on hotel booking decisions, rating had a significant effect on trustworthiness, rating had no significant effect on hotel bookings, information on facilities had a significant effect on trust, facilities information had no significant effect on hotel booking decisions. and trust has a significant effect on hotel booking decisions. Keywords: Reviews, rating, facility information, trust, hotel booking decisions. DOI: 10.7176/EJBM/12-30-04 Publication date: October 31 st 2020

Sustainable Hospitality in Hotel Designs: An Ideal Process towards Limiting Energy Use in Hotel Facilities

Is no longer news that the cost of energy use in hotel facilities are ever-increasing, and this as a result of not just change in climatic conditions, but the earnest desires to give the customers the best of experience as customers always want something more. Apart from competitions that these various hotel brands face within themselves, yet another smart and intelligent business idea has emerged ‘Air bed and Breakfast’ founded in 2008, which is positively disrupting the industry and competing with all brands at the same time. This new disruption means most small and medium brands might go out of business as they wouldn’t be able to meet up financially! The bigger brands will have to do even more in terms of technology upgrade, human resource, and maintenance and design in general to maximize profits. All these will lead to an increase in energy demand for hotel facilities especially in areas where these competitions are very high like Washington D.C, New York City, Sans-Francisco, Los-Angeles etc. This paper is aimed at outlining the ideal process to be adopted in limiting energy by design for hotel facilities, and identifying technology and management tools, and equipment’s to be adopted for best practices.

IMPACT OF HOTEL CLASSIFICATION IN POLAND ON THE QUALITY OF SERVICES RENDERED

A hotel facility classification system makes it possible to standardise the quality of hotel services, and should guarantee hotel compliance with predefined requirements and criteria. In order to determine the impact of a hotel’s rating in Poland on the quality of services it offers, the authors conducted a survey which covered a sample of 226 respondents. Based on the study, it was established that the classification system affects the quality of services provided by the classified properties, and that consumers of hotel services are aware of the standards and amenities which the hotels they choose should offer. However, it is important to indicate that nearly half of the respondents noted that a hotel’s category does not always guarantee that the appropriate standard required by law is being maintained.

Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis

PurposeThe paper aims to identify the emergent themes of hotel guests’ satisfaction, to compare the distribution of the attributes of the themes between Chinese and North American guests and to compare the importance of the themes for different satisfaction levels between Chinese and North American guests from a cross-cultural perspective.Design/methodology/approachBy adopting Python (a computer language), the word-frequency method was used to identify emergent themes of hotel guests’ satisfaction. Topic modeling was adopted to compare the attributes distribution of each theme and the features of satisfaction between Chinese and North American guests.FindingsFirst, three themes were identified including functionality, staff and price. Functionality can be further categorized into five subthemes, namely, room, travel, food, environment and hotel facility. Second, the distribution of the attributes of the themes between Chinese and North American guests was compared from a cross-cultural perspective. Chinese guests tend to mention both lifestyles- and social norms–related attributes and expect personalized service, while North American guests mainly prefer to describe lifestyle-related attributes and prefer standardized service. Third, the study compared the changing importance of the themes (functionality, staff and price) for different satisfaction levels between Chinese and North American guests. As the satisfaction level decreases, the importance of functionality decreases, that of staff increases and that of price remain stable for Chinese guests. In contrast, the importance of each theme has fluctuated mildly from the high to the low satisfaction level for North American guests.Practical implicationsProposed managerial implications are to highlight lifestyle- and social norms-related attributes, as well as personalized service for Chinese guests. However, lifestyle-related attributes and standardized service should be facilitated for North American guests. Specific suggestions were made to help improve hotel performance such as the good performance of functional-related attributes, which could enhance satisfaction and better staff performance, which would reduce dissatisfaction.Originality/valueBy mining big data, this study investigated hotel guests’ satisfaction from a dynamic instead of a static perspective. This study provides some rare insights into differences in key attributes influencing satisfaction levels of Chinese versus North American guests staying in luxury hotels in China. This study also takes a novel approach to examine the dynamics of the importance of the various themes at different satisfaction levels, and contrast these dynamics between Chinese and North American guests. The findings offer valuable insight into market segmentation and management in the hospitality industry.

The Impact of Sharia Compliance on Sharia Hotel Services and Customers Satisfaction

Purpose: The main purposes of this study are to examine what the most important hotel facilities that sharia hotels must provide, and to study the relationship between importance of sharia compliance and Muslim tourists' judgment on the performance of sharia hotels. Research Design, Data, and Methodology: The data were collected in Lombok Island. Questionnaires were distributed to Muslim tourists who stayed at one of the sharia hotels, with a total sample of 205 respondents. Factor Analysis Method and Two Independent Sample Tests have been applied in this research to analyze and interpret the data. Result: The results show only one factor is formed from all statements of Sharia compliance variable, and there is a significant difference in the customer experience and customer satisfaction ratings based on the importance of hotel facilities. Conclusion: The present study revealed that Muslim tourists who place a high level of importance in sharia compliance present a more positive assessment for all services provided by sharia hotels. The assessment from Muslim tourists with higher level of importance in Sharia compliance is more positive about their experiences during their stay at the sharia hotels, which also affects their satisfaction.

Regional Flexible Surge Capacity—A Flexible Response System

Surge capacity is the ability to manage the increased influx of critically ill or injured patients during a sudden onset crisis. During such an event, all ordinary resources are activated and used in a systematic, structured, and planned way to cope with the situation. There are, however, occasions where conventional healthcare means are insufficient, and additional resources must be summoned. In such an event, the activation of existing capabilities within community resources can increase regional surge capacity in a flexible manner. These additional resources together represent the concept of Flexible Surge Capacity. This study aims to investigate the possibility of establishing a Flexible Surge Capacity response system to emergencies by examining the main components of surge capacity (Staff, Stuff, Structure, System) within facilities of interest present in the Western Region of Sweden. Through a mixed-method and use of (A) questionnaires and (B) semi-structured key-informant interviews, data was collected from potential alternative care facilities to determine capacities and capabilities and barriers and limitations as well as interest to be included in a flexible surge capacity response system. Both interest and ability were found in the investigated primary healthcare centers, veterinary and dental clinics, schools, and sports and hotel facilities to participate in such a system, either by receiving resources and/or drills and exercises. Barriers limiting the potential participation in this response system consisted of a varying lack of space, beds, healthcare materials, and competencies along with a need for clear organizational structure and medical responsibility. These results indicate that the concept of flexible surge capacity is a feasible approach to emergency management. Educational initiatives, drills and exercises, layperson empowerment, organizational and legal changes and sufficient funding are needed to realize the concept.

PENGARUH FAKTOR-FAKTOR BAURAN PEMASARAN JASA TERHADAP KEPUTUSAN KONSUMEN UNTUK MENGINAP DI HOTEL BINTANG LIMA KOTA PALEMBANG

The approach taken in this study is a quantitative approach in the form of associative because this study aims to explain the relationship between two or more variables, namely product, price, place, promotion, people, physical facilities, and processes (independent variables) to the decision to stay overnight (dependent variable ). The purpose of this study was to determine and analyze the effect of jointly and partially the marketing mix (product, price, promotion, place, people, and physical evidence) on the consumer's decision to stay at the Five Star Hotel in Palembang. The results of this study conclude, first, all marketing mix variables (products, prices, promotions, location, people, processes and physical evidence) have an influence on the decision to stay at a Five Star Hotel. Second, partially the product variable, price, promotion, people and physical evidence of the variable variable have a significant effect, while the Location and Process Variables have no significant effect on the decision to stay at a Five Star Hotel. Third, the Price Variable, has a dominant influence on the desires / decisions of consumers / customers / guests to stay at five-star hotels, especially at the Whyndam OPI Hotel and The Excelton Hotel Palembang. Based on the conclusion, the researcher gave a suggestion. first, the hotel manager recalculates the tariff / price set so that it can provide greater discounts, and improve hotel facilities including the design and comfort of hotel rooms. Second, adding hotel facilities including improving the quality of design and comfort of hotel rooms. Third, for further research, other variables can be added outside the marketing mix to complement the results of subsequent studies regarding the decision to stay at a five-star hotel.

Application of modular structures and buildings in the design of a hotel facility in high mountain areas (Gili-Su)

Introduction. For a long time the Russian economy has had a unique nature. This is primarily due to the fact that the country has a fuel and raw materials oriented economy; therefore, the welfare of the country depends, as a rule, on such economic activities as the mining industry, in particular, oil and gas industry and metallurgy. The present-day international economy is focused on the service sector, where tourism plays a significant role. Nowadays, tourism is a powerful international industry. It has been recognized as an economic phenomenon of the century for its rapid growth rate. In many countries, tourism plays a significant role in GDP and its generation; it creates new jobs and generates employment opportunities.
 Materials and methods. The problem of the underdeveloped tourist infrastructure, including hotel facilities that should offer a wide range of relevant services, including health improvement in the Russian Federation, is exemplified by Kabardino-Balkaria. Kabardino-Balkaria has every important feature characteristic of modern tourism: good climatic conditions, numerous landmarks and items of cultural property. However, one may face a number of construction problems in this territory due to its terrain. The application of modular structures and buildings in the design of a hotel facility in high mountain areas is proposed.
 Results. The analysis of the area has been carried out; a huge amount of factual material has been studied; conclusions have been made on the basis of the advantage of using modular structures in this area.
 Conclusions. The universality of a modular system enables modules to be combined in any direction, creating a complete structure transportable at any distance.

Feasibility Financial Analysis of Commercial Area Investment at XYZ Airport

PT XYZ is enterprises that belong to West Java Provinces due to their status as regional owned enterprises. In May 2018 one of their unit XYZ Airport start the first flight to Surabaya. To increase enterprises growth, enterprises are necessary to determine the new revenue stream. The airport industry the revenue divided into two types of aero revenue and non-aero revenue. In this research focused on the non-aero sector, at the moment, XYZ has 12 Ha area that can utilize economically to investing. Based on best practice at the predecessor, the favorable investment that can be conducted in developing the commercial area surrounding the airport. The benchmark also shows that the commercial area consists of hotel facility, outlet, retail park, and another supporting facility. Through AHP analysis, the suitable business model that firm can adopt is Joint Venture Agreement (JV) with the highest weight 37,74% biggest among other business models Kerja Sama Pengusahaan and Build Operate Transfer. For the financial aspect, there three scenarios that differences based on the source of fund. The total investment that tenant needs in order to develop a commercial area is Rp. 491.302.150.000 otherwise for XYZ the investment is amount Rp. 188.647.712.794. From the analysis the Scenario 2 is favorable based on the result of feasibility with discounted payback period nine years, NPV amount Rp. 3.637.491.236.349. The profitability index also shows that investment is profitable over the requirement ( > 1,00) also the internal rate of return higher than cost of capital with 27,68 %. For sensitivity analysis, there four parameters as the basis to calculate, and the analysis shows interest rate with swing 10% from basis point resulting huge deviation from NPV -17,26%

PREFERENSI WISATAWAN NUSANTARA MEMILIH HOTEL BERBINTANG DI DAERAH ISTIMEWA YOGYAKARTA

In recent years, there is significant increase of hotel industry in Daerah Istimewa Yogyakarta (DIY), specifically star hotel. The room growth of star hotel from 2014-2018 continuously increases. Based on hotels’ Room Occupancy Rate (ROR), star hotels averagely have higher ROR compared to the non star ones. It shows that star hotels’ market segment is potential to be developed. Thus, the approach from tourists’ side is needed to find out what factors that influence or distinguish tourist preference who use star hotels. Survey is applied as the method to figure out tourist preference. The study focuses on the number of tourists who use star hotel, here is a domestic tourist. The result shows that based on the age, gender, occupation, travel type of domestic tourists there are differences of their preference in service, main facility (room), and additional hotel facility. Afterwards, based on the origin, there is no difference of preference found in tourist attraction choices and length of stay from domestic tourists towards location, service, main facility, and additional hotel facility choices. The findings are expected to give feedbacks for hotel managers in determining strategic steps of star hotel development in order to be sustainable.

Energy Monitoring in a Heating and Cooling System in a Building Based on the Example of the Turówka Hotel

The energy consumption of buildings is very important for both economic and environmental reasons. Newly built buildings are characterized by higher insulation and airtightness of the building envelope, and are additionally equipped with technologies that minimize energy consumption in order to meet legal requirements. In existing buildings, the modernization process should be properly planned, taking into account available technologies and implementation possibilities. Hotel buildings are characterized by a large variability of energy demand, both on a daily and a yearly basis. Monitoring systems, therefore, provide the necessary information needed for proper energy management in the building. This article presents an energy analysis of the Turówka hotel located in Wieliczka (southern Poland). The historical hotel facility is being modernized as part of the project to adapt the building to the requirements of a sustainable building. The modernization proposal includes a trigeneration system with a multifunctional reverse regenerator and control module using neural algorithms. The main purpose is to improve the energy efficiency of the building and adapt it to the requirements of low-energy buildings. The implementation of a monitoring system enables energy consumption to be reduced and improves the energy performance of the building, especially through using energy management systems and control modules. The proposed retrofit solution considers the high energy consumption, structure of the energy demand, and limits of retrofit intervention on façades.

HOTEL-PRODUCT PERCEIVED QUALITY: A CASE STUDY OF CITY HOTELS IN VOJVODINA (SERBIA) - A FACTOR ANALYSIS

Over the past two decades, many researchers, as well as hotel management, conducted surveys on visitor satisfaction with service quality of hospitality products. However, there is a lack of investigation of the perceived quality of hotels products in Vojvodina whose economy is still in the stage of adjustment to the new economic conditions due to the transition and ownership transformation. Thus, the aim of this study is to identify all the specific factors of hotel product and to point out the necessity of strengthening them in order to reach the level of satisfaction of customers of services provided. Data were collected from a sample of guests staying at various city hotels in Vojvodina (Serbia), rated with 1 up to 5 stars. Two types of analyses were performed to reach this objective: the exploratory factor analysis (EFA) and after that, the one-way analysis of variance (One-way ANOVA) with the view of determining a substantive effect of factors in different hotel categories. The paper identifies five major attributes as the most influential factors of the hotel product quality, i.e. front office services, employees, hotel facilities, restaurant service and the location of facilities. The discussion of findings leads to some suggestions on how to reach the hotel-product improvement and the specialization of hotels.

The Implementation of Marketing Mix to Increase Room Sales

This research aims to determine the effect of the implementation of the marketing mix consisting of product strategy are, price strategy promotion strategy, place strategy, process strategy, person strategy, and physical evidence strategy for increasing the room sales at a 4-star hotel in Kuta, Badung. To answer the existing problems needed supporting statistics obtained through observation, interviews, and documentation. Based on the result of the implementation of marketing mix strategies, it was obtained significantly an increase in the room sales. The marketing mix factors are; product strategy, by the product strategy hotel management able to increase the room sales in accordance with occurring the guest needed; Price strategy, it’s about strategy to establish the right prices in market segmentation; Promotion strategy, this strategy is consolidating the technical of marketing through promotion by social media, electronics promotions, and any publics publishing; Place strategy consist with classify the distribution channels. People’s strategy, this strategy advise some strategies for developing training that can improve work performance; physical evidence strategy, advise the strategy of revamping the hotel facilities and infrastructure of the hotel.

The S-Curve as a Tool for Planning and Controlling of Construction Process—Case Study

One of the key tasks of an investor and a contractor at the stage of planning and implementing construction works is to measure the progress of execution with regard to the planned deadlines and costs. During the execution of construction works, the actual progress of the works may differ significantly from the initial plan, and it is unlikely that the construction project will be implemented entirely according to the planned work and expenditure schedule. In order to monitor the process of deviations of the deadline and the budget of the investment task, several rudimentary methods of planning—as well as the cyclical control of the progress of construction projects—are used. An effective tool for measuring the utilization of the financial outlays of a construction project is the presentation of the planned financial flows on a timeline using a cumulative cost chart, the representation of which is the S-curve. The purpose of this paper is to analyze the course of an sample construction project comparing the planned costs of the scheduled works with the actual costs of the performed works, as well as identifying the reasons leading to the failure to meet the planned deadlines and budget of the project implementation. As part of the research conducted at a construction site of a hotel facility, the authors of this paper analyzed each of the 20-month effects of financial expenditures on construction works that were developed and processed by the Bank Investment Supervision (BIS) over a period of three years (between 2017 and 2019). Based on these results, charts and tables of the scheduled and actual cumulative costs of the completed construction project were prepared, the careful analysis of which enables interesting conclusions to be drawn.

Methodology of Planning the Course of the Cumulative Cost Curve in Construction Projects

Appropriate planning and effective monitoring of the execution of construction projects is important with regard to their successful sustainment of implementation. Time and cost are key elements that determine the success or failure of construction projects. The obtaining of a rational S-curve course before the start of a construction project that reflects reality is important for all the participants involved in implementing an investment task. The article proposes an original methodology for planning the course of the cumulative cost curve in construction projects. It uses a method of shaping the S-curve, which is well-known in both literature and practical approaches. On the basis of the authors’ own research carried out in a homogeneous research group of hotel facilities, the areas of the curve for the correct planning of costs in construction projects were designated, which determine the boundaries of the predicted costs accumulated over time. The data for the development of the authors’ research methodology is the result of the authors’ own experience and professional work. The authors carried out Bank Investment Supervision in the years 2006–2019 on behalf of the banks that grant investment loans for non-public contracts. Knowing the total cost and duration of the planned construction project, which were determined on the basis of project documentation, cost estimates, and also their own database regarding planned and completed deadlines and budgets of similar investments, 6th degree polynomials of the real costs of the construction works were determined. This approach enabled the correct planning of costs over time and the determination of planned monthly amounts of construction works to be executed.

FACTORS AFFECTING CUSTOMER SATISFACTION IN INTERNATIONAL HOTELS IN CHENZHOU CITY, CHINA

The significance of the customer satisfaction management in the hotel industry has been demonstrated by many researchers in the past decades. This study determined the relationship between five key factors (hotel facilities, service capability, service efficiency, service attitude, and breakfast) to the degree of the customer satisfaction with the hotel. These factors were conceptualized from the five dimensions of tangibility, reliability, responsiveness, assurance, and empathy in the SERVQUAL model proposed by Parasuraman, Zeithamal & Berry (1988). Empirical research was conducted in one of the international hotels in Chenzhou City, Hunan Province, China, focusing on the hotel’s customer satisfaction management. The data were taken from the two online reservation websites that reviewed the hotel based on the SERVQUAL model from 2017 to 2018. Multiple linear regression analysis was used to determine the relationship between the five key factors and the degree of customer satisfaction based on about 1,500 online comments. Only two (service capability and service attitude) of the five key factors turned out to have significant positive effects on the customer satisfaction in this hotel. Two other factors (hotel facilities and breakfast) have no significant positive effects, while service efficiency has an unexpected no significant negative effect on this hotel’s customer satisfaction. This study offers some suggestions for improving the future decision-making for the customer satisfaction management of this hotel and also provides a guide for other enterprises experiencing the similar situation with the mutual benefits for avoiding the mistakes in customer satisfaction management so as to improve the overall performance of the hotel.