Hotel Facilities Research Articles

Do hotel facilities matter for the customer? Analyzing the impact of risk perception toward guest satisfaction mediated by accommodation attributes in the hospitality industry

This study aims to analyze the relationship between risk perception variables and guest satisfaction mediated by hotel attributes in the hospitality industry in Indonesia. Previous studies argued that guest preference toward hotel attributes can mediate the impact of risk perception toward guest satisfaction when staying at an accommodation. However, some other findings contrast this argument. This study aims to contribute to these theoretical debates among the scholars. As a quantitative study, data were collected through a field survey of 568 foreign and domestic tourists in major tourist destinations in Indonesia. The SEM-PLS with bootstrapping analysis for mediation effect was applied in the study. The result reveals that financial risk does not directly influence guest satisfaction but significantly affects hotel attribute preferences. Health risk similarly impacts hotel attribute preferences positively without directly affecting guest satisfaction. Conversely, psychosocial risk exhibits a strong negative effect on guest satisfaction and hotel attributes. The positive relationship between hotel attributes and guest satisfaction reaffirms the critical role of service quality and physical attributes in driver satisfaction. Mediation analysis indicates that hotel attributes significantly mediate the effects of risk factors on guest satisfaction. The study concludes that enhancing hotel attributes, addressing psychosocial concerns, and investing in health-related features are pivotal strategies for hotel management to boost guest satisfaction, particularly during periods of heightened financial and health risks. These findings offer valuable insights for hotel managers to navigate challenging times and maintain high levels of guest satisfaction, fostering loyalty and positive word-of-mouth among the tourists.

A Strategic Study on the Planning of Accommodation Facilities in Tourist Attractions to Enhance Tourist Experience

In the context of the development of regional tourism, the planning pattern of accommodation facilities in tourist attractions plays a very important role in enhancing tourists’ experience perception, which is conducive to the enhancement of tourists’ goodwill towards tourist attractions. This paper is oriented to the theory of sustainable development, and selects GL city as the research case site to obtain the visitor evaluation data of accommodation facilities in tourist attractions. The evolution trend of tourist attraction accommodation facilities is analyzed by geographic concentration index, standard deviation ellipse, nearest neighbor index, combined with TF-IDF algorithm to extract high-frequency words of tourists’ experience on the planning of tourist attraction accommodation facilities, and coarse-grained tourism review text sentiment classification model is introduced to analyze the tourists’ sentiment evaluation of tourist attraction accommodation facilities. The geographic concentration index of accommodation facilities in tourist attractions increases from 20.19 to 53.72 from 1980 to 2023, and the relative frequency difference between “service” and “room” of hotel facilities in tourist attractions is 4.35 percentage points, while that of B&B is only 0.5 percentage points. The relative frequency of “service” and “room” of hotel facilities in tourist attractions differed by 4.35 percentage points, while that of B&Bs differed by only 0.77 percentage points, and more than 70% of the tourists had a positive attitude towards the experience of accommodation facilities in tourist attractions. Lodging facilities in tourist attractions need to enrich the sequence of lodging products, improve the layout of service and reception facilities, create relevant themed B&Bs, and enhance the service quality of lodging facilities by combining modern technology to further promote the sustainable development of lodging facilities planning.

Tsukamoto Method of Fuzzy Logic for Hotel Quality Determination

The rapid development of the hospitality industry has increased competition among hotels to provide the best services and facilities to attract customers. This study aims to determine hotel quality using the Tsukamoto method of fuzzy logic. The research measures the quality of hotel facilities, room classes, and prices, all of which contribute to visitor comfort. Data were collected from 10 hotels and processed using the Fuzzy Tsukamoto method to categorize hotel quality as either high or low. The analysis showed that variables such as hotel facilities and room class significantly influence the overall quality rating. The results indicated that hotels with complete facilities and higher room classes tend to score higher in quality. This research demonstrates that the Tsukamoto method provides an effective way to assess hotel quality based on multiple variables.

The last COVID-19 lockdown in Bhutan: a referral hospital’s response to a community outbreak of the Omicron variant

This viewpoint outlines the COVID-19 management strategies Central Regional Referral Hospital (CRRH) adopted in Bhutan during the Omicron variant outbreak. The hospital in the high-risk region provided healthcare and public health services to its catchment area during the lockdowns imposed in Bhutan. Specifically, we discuss the hospital’s role in outbreak management, surveillance, isolation, patient care, and non-clinical services. Key strategies including community-based surveillance, isolation in hotel facilities, telemedicine and community engagement are highlighted. We briefly outlined lessons learned from the experience, such as the importance of community involvement and innovative approaches to healthcare delivery during pandemics.

Exploring Cognitive Factors and Climate Change Mitigation Behaviour among Managers of Tourist Hotel Facilities within Naivasha Sub County, Kenya

Exploring Cognitive Factors and Climate Change Mitigation Behaviour among Managers of Tourist Hotel Facilities within Naivasha Sub County, Kenya

Exemplifying successful sports event amidst the pandemic: the case of the Turkish women's football super league

Objective: The aim of this study is to define the COVID-19 positivity rate, transmission routes and clinical symptoms in the group of female football players competing in the Turkish Women's Football Super League, where the bubble protocol was implemented during the full lockdown period when the cases peaked. Material and Methods: A retrospective observational study was carried out to include a total of 557 participants during the Turkish Women's Football Super League 3‐week event (April 17-May 5, 2021). This event was held within the scope of the bubble protocol developed for sports events during the full lockdown period of the pandemic. Regular reverse transcriptase PCR (RT-PCR) screenings were carried out as part of a standard procedure (48-72 hours prior to hotel check-in, upon arrival, and the day before matches) to assess the possible presence of the COVID-19 virus carriage. Results: In the pre-arrival test, COVID-19 was detected in 5.03% of football players (19/377). A positivity rate of 0.27% (1/367) was found in football players at the entrance to the hotel facilities. Of the tests performed to footballers during the "Bubble", COVID-19 has been detected in 0.54% (2/367). Tests of 1 team manager and 2 referees, who were in the "bubble protocol" but not in contact with players, were positive. All 6 detected cases were asymptomatic. 5 cases later showed flu-like symptoms. It was revealed that 5 out of 6 cases had contact with a positive case before the tournament. Conclusion: The bubble protocol, which includes testing, advanced hygiene, social distancing and daily symptom monitoring strategies can minimize the transmission of COVID-19 and provide a safe environment for sports organizations.

Preferensi Wisatawan Perempuan terhadap Keputusan Membeli dan Menginap pada Hotel Ramah Lingkungan dan Berkelanjutan di Kabupaten Karangasem

The increasing number of tourists and awareness of environmentally friendly hotels has encouraged the birth of research that analyzes the preferences of female tourists towards the decision to buy and stay at environmentally friendly and sustainable hotels in Karangasem Regency. This study uses a descriptive research method with a quantitative approach to 100 female tourist respondents who stayed at environmentally friendly and sustainable hotels in Karangasem Regency. Data collection techniques using questionnaires, observations, interviews and documentation studies. Data analysis techniques using SPSS tools to test the validity and reliability of the data. The results of the Factor Analysis using the Kaiser Meyer-Olkin Measure of Sampling Adequacy to test the significance of the attributes of each factor. Based on the correlation coefficient values ??of the attributes and attribute levels of environmentally friendly and sustainable hotels in Karangasem Bali, it is known that female tourists tend to pay more attention to the group of attractive advertising attributes, the number of followers, and promotions by famous artists with the highest correlation coefficient of 0.786 when choosing a hotel. The second important attribute group is friendly service and speed and accuracy of service with a correlation coefficient of 0.684. The third important attribute group includes the completeness of hotel facilities and the presence of local communities with a correlation coefficient of 0.283. However, ease of hotel access, display of advertisements in mass media, and local cultural activities are considered less important with a correlation coefficient of -0.727. Female travelers' preferences in choosing a hotel are also influenced by recommendations from others such as friends, colleagues, and family. Female travelers' preferences for purchasing and staying at environmentally friendly and sustainable hotels in Karangasem Regency

Factors Influencing Customer Satisfaction in the Hospitality Industry: A Case Study of Hotel Morina Malang

The tourism industry in Indonesia has shown significant growth over the years, with Malang being one of the popular destinations. Hotel Morina Malang strives to provide the best service to its guests. This study aims to analyze the influence of service quality, hotel facilities, and pricing on customer satisfaction at Hotel Morina Malang. By understanding these factors, the hotel's management can formulate effective strategies to enhance customer satisfaction and competitive positioning. A quantitative approach was used, collecting data through questionnaires from hotel guests. The results indicate that all three factors significantly impact customer satisfaction.

The sensitivity of employment in the hotel industry to the COVID-19 pandemic: A case study of Poland

Motives: The COVID-19 pandemic has presented an unprecedented disruption to the global tourism economy. The diminished demand for hotel services, coupled with substantial operational uncertainty, compelled hoteliers to adopt survival strategies, often entailing workforce reductions. Aim: The objective of the article was to assess the influence of the COVID-19 pandemic on employment levels in hotel establishments in Poland and to suggest a strategy that would enable these facilities to navigate similar challenges in the future. Results: The article explores the sensitivity of employment in the hotel industry to the COVID-19 pandemic, focusing on a case study of Poland. It highlights significant changes in the hotel labour market during the COVID-19 pandemic. The study includes a detailed analysis of individuals working in the hotel industry from 2012 to 2021. Additionally, the impact of the COVID-19 pandemic on employment in Polish hotels was examined based on the collected primary data. The research findings affirm the industry’s susceptibility to pandemic risks, but they indicate that appropriate measures can mitigate negative effects. Consequently, the article proposes strategies to assist hotel facilities in overcoming similar challenges in the future.

Assessment of Users’ Satisfaction Levels in Selected Hotels in Lagos State, Nigeria

The blooming hospitality industry in Nigeria, particularly in major states like Lagos, has witnessed a surge in hotel construction. Ensuring the success and sustainability of hotels hinges on assessing guest satisfaction levels, taking into account the impact of the built environment on the overall experience. Elements such as architecture, design, amenities, and ambience significantly contribute to guest satisfaction. This study aims to assess user satisfaction in hotel-built environments, focusing on functionality, building quality, aesthetics, and hotel atmospherics. It employs a mixed-method approach, combining qualitative and quantitative methods, conducting case studies on selected 5-star hotels in Lagos State. Questionnaires, addressing demographics, frequency of hotel facility use, satisfaction levels, and impact assessment of various hotel elements, were distributed. Statistical measures, including frequency, mean, and standard deviation, were employed for data analysis. The assessment of user satisfaction in selected Lagos State hotels revealed nuanced insights. While parking facilities and room size received moderate to high satisfaction levels, opinions on aesthetic design and interior decor varied. Impact analysis highlighted the significant influence of spatial layout, ventilation, and infrastructure quality on user satisfaction. The findings stress the importance of targeted improvements in specific architectural elements to enhance user satisfaction. Recommendations include a strategic focus on refining parking facilities and room layouts, along with continuous improvements in aesthetic design and interior decor. By tailoring improvements to specific architectural elements based on guest expectations, hotels can contribute to a more gratifying and memorable guest experience in Lagos State.

Comparative netnographic analysis of sharia hotel visitor reviews between tripadvisor and google review

Halal tourism is experiencing rapid development, driven by the demand of Muslim tourists. One of which is in the Sharia hotel industry. Few studies compare reviews of Sharia hotel visitors among review platforms. This study used a netnographic comparative method to identify and obtain comparisons of visitor reviews of Sharia hotels on TripAdvisor and Google Review. Comparison reviews are compiled based on the positive and negative reviews felt by visitors to Sharia hotels in Indonesia. A total of 427 reviews on TripAdvisor and 3076 reviews on Google Review of 9 Sharia hotels in Indonesia were analyzed using grounded theory. Sharia hotel facilities (32.15%) became the most dominant positive review on Google Review. At the same time, TripAdvisor reviews showed different results, which made cleanliness, tidiness, and comfort (25.61%) positive reviews with the highest percentage. However, Google Review (57.40%) and TripAdvisor (53.70%) have similarities in highlighting inadequate facilities as negative reviews. The results of this study are beneficial for the government and Sharia hotel managers in improving quality and competitive strategies. This study is one of the initiators of comparative netnography to compare two review platforms in the Islamic hotel industry.

Understanding Solo Female Travellers in Canada: A Two-Factor Analysis of Hotel Satisfaction and Dissatisfaction Using TripAdvisor Reviews

This study aims to understand solo female travellers’ hotel experiences in Canada by analyzing online reviews from TripAdvisor. We employed keywords such as “solo female” and “single female” to identify online reviews, followed by a manual review process to confirm their relevance and eliminate duplicates. The final dataset included 240 reviews from 188 lodging establishments, totalling 49,924 words. Employing Herzberg’s two-factor theory and NVivo, we generated codes and categorized them into 29 satisfiers and 24 dissatisfiers. These were grouped into five key components impacting guests’ experiences: room, staff, hotel facilities and cleanliness, hotel amenities, and others. The top three satisfiers identified in traditional accommodations are safety, staff helpfulness, and location, while room dirtiness, insecurity, and room amenities are the primary dissatisfiers. Conversely, alternative lodgings reveal a distinct pattern, with location, room amenities, and staff friendliness as top satisfiers, and room amenities, neighbourhood, and service unavailability as leading dissatisfiers. The study found that alternative accommodations may offer a broader range of experiences, potentially due to their less-standardized nature and diversity of options. This research enhances understanding of solo female travellers, gender differences in hotel experiences, and customer satisfaction, underscoring the tourism industry’s need to address this demographic’s unique needs and concerns.

‘Luxurious’ metaphors in luxury hotel websites in Singapore and Hong Kong: A mixed-methods study

Previous research has yielded a substantial body of empirical evidence regarding the use of metaphors in various types of discourse. However, limited research exists on the relationship between metaphor and more segmented economic industries, such as the luxury hospitality sector. The attention of this article is directed towards inspecting how metaphorical expressions are deployed by luxury hotels to construct their luxury identity and attract potential guests.A corpus of 62 lxury hotel websites from Singapore and Hong Kong is used as the contextual background for the investigation of metaphor usage in this study. Using MIPVU (Metaphor Identification Procedure VU University Amsterdam), a total of 6990 metaphorical keywords, including a diverse range of 28 source domains were observed. Among others, the five most productive source domains in the corpus are living organism, physical object, space, artifact, and motion. A mixed-methods approach that combines both quantitative data analytics and qualitative discourse analysis reveals and interprets significant associations between source domains, hotel facilities, and regions, suggesting that the choice of metaphorical expressions is not arbitrary but is influenced by specific factors related to the hotel's offerings and cultures. This study emphasises that the analysis of lexical-conceptual patterns in promotional texts can generate deeper insights into positioning strategies.

Influence Of Service Quality And Facilities On The Satisfaction Of Guests Staying At The Chanti Semarang Hotel

The hospitality industry is a service sector that combines products and services, besides that the hospitality industry has other characteristics from the industry we are used to knowing where guests buy these services in the short term, this will be influenced by the physical or hotel facilities, and determine the location and quality effective service to provide satisfaction to every guest who visits or stays. This study aims to identify the effect of service quality and facilities on guest satisfaction at Chanti Hotel Semarang. From the results of SPSS calculations, a positive beta coefficient value of 1,222 is obtained with a positive value of 0,000 <0.05, so it can be concluded that the quality of service is the most dominant indicator of the variable facilities. From the results of the discussion, it can be concluded that emerged in this study, act Service quality has a positive and significant effect on guest satisfaction at Hotel Chanti Semarang. Facilities have a positive and significant effect on guest satisfaction at Hotel Chanti Semarang.

PELATIHAN LITERASI KATA STAYCATION SEBAGAI IKLAN PROMOSI AKOMODASI PARIWISATA

This article analyzes the trend of using the word "staycation" through Bali hotel advertisements on Instagram. Staycation, which is a combination of the words "stay" and "vacation," refers to the concept of spending vacation time in the city or near where one lives. In this article, we use data from hotel advertisements in Bali posted on the Instagram platform to understand trends and patterns in the use of the word staycation. The research method used is descriptive qualitative by analyzing the content of hotel advertisements that use the word staycation in the text or ad description. The author collects and analyzes a number of Balinese hotel advertisements posted on their official Instagram accounts. The main focus of the analysis is to identify how often the word staycation is used, how the word is paired with the visual elements of the ad, and the context and marketing strategies associated with the use of the word. The results of the analysis show that the use of the word staycation in Bali hotel advertisements on Instagram has increased significantly in the last few years. This shows a growing trend among tourists who are looking for a relaxing and comfortable holiday experience without having to travel far from where they live. The use of the word staycation in these advertisements is usually reinforced by attractive visuals depicting pampering hotel facilities, beautiful swimming pools, and delicious food served on site.

Некоторые аспекты управления проектами в сфере строительства медицинских гостиничных объектов

The modern provision of medical services through medical hotels can be attributed not only to the upward trends of the Russian accommodation system, but also, first of all, to an increase in the variety of forms of healthcare facilities providing high-quality medical services and comfortable accommodation. The article provides an overview of the main stages and stages of design in the construction of medical hotels. The main factors influencing the development of this direction in the construction of medical facilities have been identified. The article also provides a sequence of stages in the implementation of the medical hotel project. The paper focuses on the importance of using outsourcing and outstaffing in the design and implementation of the construction of medical hotel facilities, as well as any other means of medical placement, and managing them in the project. Conclusions are drawn that the management of the design of the construction of medical hotel facilities in modern realities is associated with a number of problems and challenges, among which in the first place is the provision of sufficient financing, the search for investors, coordination on compliance with the norms and requirements for the safety and operation of the facility in the future, compliance with deadlines and work schedule, a high level of defect-free project, compliance with a number of industry requirements, etc.

Propose Marketing Strategies of Oasis Siliwangi Sport Hotel to Increase Brand Awareness and Purchase Intention

After the outbreak of the COVID-19 pandemic in 2020, there was a rise in tourist visitors from different parts of Indonesia to Bandung, resulting in a direct boost in the occupancy rate of star hotels in the city. Because of this growth, numerous hotels developed, with the majority being 3-star establishments. The Oasis Siliwangi Sport Hotel is a three-star establishment in Bandung, offering a range of facilities and an ideal location. Oasis Siliwangi Sport Hotel in Bandung is now struggling with a lack of brand awareness, resulting in potential customers being unaware of the hotel’s existence and room occupancy rates. Consequently, this has led to a decline in the intention to make reservations. The objective of this study is to determine the variables that influence the level of brand awareness for Oasis Siliwangi Sport Hotel and develop effective marketing strategies to enhance the likelihood of customers choosing to stay at Oasis Siliwangi Sport Hotel. Data collection comes from primary data and secondary data. The primary data collection strategy is quantitative, utilizing a questionnaire for consumer analysis and hypothesis testing. Secondary data will be acquired from national and international scientific journals, previous research, book literature, government reports, and other reliable source of internet sites. The survey was disseminated to 217 potential target market participants with prior experience lodging at the hotel. The gathered data is analyzed using SMART PLS. The research findings indicate that Advertising and Social Media Marketing positively influence Brand Awareness. Furthermore, brand awareness, price, and facilities influence customer’s purchase intention. Based on these findings, several recommendations and strategies are made. These include create exciting bundling package and loyalty program, optimize promotion activities, utilize advertising to reach consumers, and strengthen hotel facility.

ANALISIS PENGARUH GREEN IMAGE TERHADAP MINAT MENGINAP KONSUMEN PASCA PANDEMI DI THE DHARMAWANGSA HOTEL JAKARTA

The purpose of this research is to determine the effect of green image on consumer interest in staying after the pandemic at The Dharmawangsa Hotel Jakarta. This research uses quantitative research with convenience sampling. The survey data collection technique is by distributing questionnaires in the form of statements related to the variables discussed. This research questionnaire will be given to respondents in the South Jakarta area and surrounding areas regarding their interest in the green image. Filling out the questionnaire is done online via Google form, where the data results will later be measured using a Likert scale. The results of data collection in this research were then analyzed using the SPSS application. The research results obtained show that Green image has a positive influence on Interest in Staying at The Dharmawangsa Hotel Jakarta, with an influence of 46.9% using the coefficient of determination test. Furthermore, the suggestions given by researchers for better management in the future are to maintain the quality of the hotel environment and the hotel's green image, provide information about green image to consumers via social media, and pay more attention to hotel facilities. So this can improve the quality and green branding of The Dharmawangsa Hotel Jakarta.

A protocol for evaluating the entomological impact of larval source reduction on mosquito vectors at hotel compounds in Zanzibar.

There is an increasing awareness of the association between tourism activity and risks of emerging mosquito-borne diseases (MBDs) worldwide. In previous studies we showed that hotels in Zanzibar may play an important role in maintaining residual foci of mosquito vectors populations of public health concern. These findings indicated larval sources removal (LSR) interventions may have a significant negative impact on vector communities. However, a thorough analysis of the response vector species to potential LSM strategies must be evaluated prior to implementation of a large-scale area-wide control campaign. Here we propose a protocol for evaluation of the impact of LSR against mosquito vectors at hotel settings in Zanzibar. This protocol is set to determine the efficacy of LSR in a randomized control partial cross-over experimental design with four hotel compounds representing the unit of randomization for allocation of interventions. However, the protocol can be applied to evaluate the impact of LRS in more than four sites. Proposed interventions are active removal of disposed containers, and installation of water dispenser to replace single use discarded plastic water bottles, which were identified as the most important source of mosquitoes studied hotels. The ideal time for allocating intervention to the intervention arms the dry season, when the mosquito abundance is predictably lower. The possible impact of interventions on mosquito occurrence and abundance risks is then evaluated throughout subsequent rainy and dry seasons. If an appreciable reduction in mosquito abundance and occurrence risks is observed during the trial period, intervention could be extended to the control arm to determine whether any potential reduction of mosquito density is reproducible. A rigorous evaluation of the proposed LRS interventions will inspire large scale trials and provide support for evidence-based mosquito management at hotel facilities in Zanzibar and similar settings.

Budget Hotel Strategy In Increasing Occupancy (Hotel Pantai Paris Tigaras District. Simalungun)

This study concern to examine how to implement strategies to increase the occupancy of Budget Hotels around Pantai Paris, Simalungun Regency. The method used in this study was purposive sampling taken intentionally. The analysis tool used is SWOT Analysis which consists of IE Matrices, IFAS/EFAS, and SWOT/TOWS Matrices. From this research, it is known that the Pantai Paris Budget Hotel Simalungun Regency is currently in quadrant I IFAS 1,665 EFAS 1,020, the strategy that needs to be done is the S – O (Strength – Opportunity) strategy, which is a strategy that takes advantage of the opportunities / strengths owned by the Budget Hotel. Alternative strategies are: Maintaining good relations with the local community, Brand positioning as a good hotel, Increasing cooperation with cuttings holders, Providing excellent service to guests, Analyzing room quality and prices for similar hotels, Utilizing technological advances, Rearrangement of every hotel facility from rooms to public facilities, Making training to employees (appearance, service), Rearranging every hotel facility from rooms to public facilities in the hotel needs to be done to maintain the quality of the hotel, Making training that refers to technological developments.