Hotel Environment Research Articles

How Pilot Fatigue Affects Operational Flight Risk in Scheduled Commercial Aviation

Abstract: Pilot fatigue remains a hazard in scheduled commercial aviation, contributing to 31 aircraft accidents between 2005 and 2022, according to International Air Transport Association (IATA) (2023) . Therefore, this study further investigated fatigue and its impact on operational flight risk in commercial aviation. More than 16,000 safety reports were analyzed using mixed methods. The results showed that fatigue-related occurrences were more likely to be reported confidentially. Factors contributing to an increased risk of fatigue included pilots’ personal factors, inadequate rest periods, or poor hotel environments. Fatigue was observed in 6% of all safety-related occurrences analyzed, but these events consumed 9% of the airlines’ risk budget. Further empirical research is required focusing on the influence of pilots’ personal factors on fatigue risk.

Embracing Harmony: Exploring Tri Hita Karana-Based Corporate Social Responsibility Initiatives

This study aims to determine and understand the practice of Corporate Social Responsibility (CSR) based on Tri Hita Karana (THK) implemented by W Bali Seminyak. This study uses qualitative descriptive data analysis to extract data and information from data collection activities such as observation, interviews, and literature studies. The results prove that this hotel has upheld its obligations to God, fellow human beings, and the environment. This is shown by discussions about CSR activities in the hotel environment among informants who show the implementation of THK in routine hotel operations.

Task-Based Language Teaching in Hospitality Training

This study aims to measure the effectiveness of implementing Task-Based Language Teaching (TBLT) in improving the English language skills of Palembang Hospitality Job Training Institute (LPK) students who will intern at hotels. This research mainly focuses on the speaking and listening skills needed in direct interaction with foreign guests in the hotel environment. This study uses a descriptive qualitative method, with data collected through pre-tests and post-tests on 10 students. The results showed that the average pre-test score of students was 62.8, while the average post-test score increased to 86.1, with an average increase of 23.3 points. This increase shows that implementing TBLT effectively improves students' English proficiency, especially in the context of practical communication relevant to the hospitality industry. Students also reported increased confidence in using English after training due to a task-based learning approach that allowed them to practice in real-life situations. Although the results were positive, the study had some limitations, such as a limited sample size and a short duration of training. This study has implications that TBLT can be implemented more widely in other LPKs that focus on the hospitality sector, and it is recommended that follow-up research with a larger sample and longer training time be conducted to obtain more comprehensive results.

Human–Robot interaction research in hospitality and tourism: trends and future directions

Purpose This paper aims to synthesize the evolving research of human–robot interaction (HRI) in the hospitality and tourism industry, identifying gaps and setting directions for future research. Design/methodology/approach Using a mixed-method approach, the study combines inductive co-citation analysis with deductive theory-context-characteristics-methodology analysis. Findings The findings trace the progression of HRI knowledge from initial feasibility and acceptance studies to advanced post-adoption experience management. The analysis identifies prevalent theories such as anthropomorphism theory, specific contexts like hotel environments, diverse robot types (e.g. embodied robots), outcome measures (e.g. use intention) and methodologies predominantly comprising survey-based analyses and experimental approaches. The analysis not only illuminates areas of research attention but also uncovers under-explored topics, offering a roadmap for future inquiry in tourism and HRI research. Originality/value The paper contributes to the literature by providing a structured framework that not only maps the intellectual structure of HRI research in tourism but also proposes a cohesive integration of disparate theories and methodologies, addressing both practical and academic gaps.

Research direction towards exploring software control radio using machine learning algorithms for smart hotel applications with future aspects

ABSTRACT Various research works are focused on intelligent methodologies in the hospitality industry to promote real-time performance enhancement. Although the existing research works are focused on the design of hotel applications, they only estimated the consumers' acquired performance of a smart hotel and studied the customer details. The major research problem handled is the establishment of radio domain expertise into data structures and to process in real-time scenarios, which is carried out by integrating natural language processing and Machine Learning (ML) technologies into software radio. Owing to this flexibility, various opportunities are presented in various applications and thus, it helps in promoting research on hotel environments. The research work is done by gathering the set of recent research works for exploring the algorithmic and application-oriented SDR. Thus, this research explores the various applications and discussion on SDR with the following categories of an introduction to SDR, literature study on collected studies, problem statement, the algorithms used, expected results in terms of performance measures used, advantages and disadvantages of existing studies, and applications focused on SDR. Finally, the research challenges of traditional SDR applications and the future research direction on the smart hotel application-oriented SDR domain are discussed.

Identifying the job competencies of Generation Z hotel employee in an intelligent environment in China

This study aims to identify and enhance the job competencies of Generation Z hotel employees in China, focusing specifically on how intelligent environments influence their job roles. Employing a mixed-methods approach, the research integrates focus group interviews with five groups to explore how job roles evolve in response to intelligent environments and uses questionnaires with 167 participants to develop a competency framework. The investigation addresses various dimensions of the intelligent hotel environment, including work support, internal communications, customer experience, and staff-customer interactions. Results show that the sense of responsibility towards customer interactions escalates to another level after hotels adopt an intelligent environment. Furthermore, this study establishes a job competency framework with 3 dimensions and 33 evaluation factors for Generation Z hotel employees, validated through Exploratory Factor Analysis and Confirmatory Factor Analysis. The framework of job competencies assists hotels in refining job competency assessment standards, developing robust performance appraisal systems, planning effective career development pathways, and designing targeted training programs. We expect these enhancements to significantly enhance the operational excellence and competitive advantage of hotels in China.

How Does the Green and Non‐Green Star Moderate the Effect of Hotel Environmental Strategy on Sustainable Awareness and Green Employee Behavior?

ABSTRACTThe objective of this research is to determine the effects of hotel environmental strategies on sustainable awareness perception and green employee behavior in the hospitality industry. The moderator role of the green star practices in the relationships between the variables has also been searched. The study data have been obtained from the employees of five‐star hotels in Antalya, Türkiye. SPSS package program and Smart PLS were preferred in examining the relationships. As a result, significant relationships have been determined, and the green star practices moderate the relationship between them. Besides, the moderator role of green star practices has been analyzed, and this is the main difference of this research from the other hospitality studies in the literature. In the light of the research results, it can be stated that hotel business managers should empower their employees on green behaviors by increasing their motivation for a sustainable hospitality sector.

Implementasi ramah lingkungan di pusat kuliner pasar Kreneng Denpasar, Bali

This research aims to find out how the environmentally friendly concept is implemented and what must be improved to raise the awareness of eco-friendly behavior of the food stall runners at the culinary center of Kreneng night market in Denpasar. Environmentally friendly behavior or eco-friendly behavior refers to behavior that is not harmful to the environment. In terms of products, this means everything from production to packaging and marketing must be environmentally safe. Business activities that are not environmentally friendly can cause global warming. Furthermore, global warming means increasing the average temperature of the earth's atmosphere, sea, and land. The impact of global warming results in sea level rise, climate change, damage to organisms, and effects on water availability. The impact of environmental damage will chain if there is no effort to anticipate it. One way to anticipate ecosystem damage that needs to be done is implementing environmentally friendly behavior. An environmentally friendly lifestyle needs to be implemented in order to minimize damage to the ecosystem. Environmentally friendly business activities are currently being promoted throughout the world. Ecosystem damage affects economic, social problems, and even socio-political stability in a country and even the world and will have a direct or indirect impact on human life. This research is descriptive qualitative research. Data sources were obtained from library studies and direct interviews with business actors in the restaurant sector. From this research, it was found that several large restaurants, especially those located in 5-star hotel environments, have carried out business activities that indicate they are environmentally friendly by carrying out green actions, green food, and green donations.

An exploration of factors affecting hotel consumers' health from an ecological systems theory perspective: A meta-analytical study

Consumers are placing increasing importance on their health experiences during their hotel stays. Previous studies have explored the various factors influencing consumer health experiences from multiple independent micro-perspectives, such as hotel environment and service type. In addition to the lack of generalization of influencing factors and outcomes from an overall perspective, existing research also ignores the impact of some important macro variables, such as culture and time. To fill these gaps, this study adopted a meta-analytic approach, guided by the Ecological Systems Theory, and explored based on 44 independent studies obtained from 41 empirical papers with 19,625 participants. The findings of the study indicate that individual factors (e.g. consumer personal assessment, motivation, and personality), microsystem factors (e.g. hotel environment and hotel service), macrosystem factors (e.g. culture), and chronosystem factors (e.g. critical events) all have an impact on hotel consumer health. In addition, this study builds on the findings of existing research to summarise the gaps and shortcomings of this research topic. These findings can help hotels enhance consumer health experiences and promote related research.

Pathway to Environment Management in Hotel Industry: A Stakeholder Engagement Framework

ABSTRACT The hotel industry plays a crucial role in the global tourism sector, and with increasing awareness of environmental issues, it is essential for hotels to actively engage in sustainability management. The existing literature offers limited insights into how the stakeholders of hotels can contribute more to improve the EM in the hotel industry. Embracing stakeholder engagement can empower hotels to strategically tackle environmental sustainability challenges through collaborative efforts with diverse stakeholders. This engagement involves identifying and actively engaging key stakeholders such as hotel owners, employees, customers, local communities, suppliers, and government agencies. This study aims to explore stakeholder engagement in driving effective environmental sustainability initiatives within the hotel industry. By conducting in-depth interviews, observations, and on-site observations in three cities in China, the study uncovers the distinct roles and engagement pathways of different stakeholders groups concerning hotel environment management. Th proposed stakeholder engagement framework elaborates the intricate relationships and inter-dependencies between various stakeholders, and their engagement in hotel environment management.

A toolkit for hotel environment management capability development

ABSTRACT The environment management (EM) in hotels is increasingly expected by both consumers and regulatory bodies. The complexities of hotel EM practices require hotels to develop EM capabilities. However, the existing sustainability measurement tools focus on the measures of outcomes and benchmarking. The hotels need a practical guideline and tools to develop EM practices, and to monitor and identify weaknesses and problems. This study aims to provide actionable guidelines for EM capability development. A multi-case study is designed to achieve this goal. This research offers detailed insights into specific actions and strategies that hotels can employ to enhance their sustainability efforts.

특급호텔 이용자의 이용동기과 체면민감성이 자아존중감과 주관적 행복감에 미치는 영향

This study analyzed the impacts of 5-star luxury hotel users' consumption motivations and face sensitivity on their self-esteem and subjective happiness. The main findings are as follows: Firstly, hotel users' conspicuous consumption motivation negatively influenced their self-esteem, while pleasure-oriented motivation had a positive impact. This suggests that hotels need strategies to make hotel users appear more sophisticated and trendy while using their hotels. Secondly, among hotel users' face sensitivity factors, public consciousness and self-conscious shame negatively affected self-esteem, while social formality had a positive impact. This indicates that hotels should strategically devise physical and non-physical elements to encourage hotel users to think more positively about themselves. Thirdly, hotel users' self-esteem had a positive influence on subjective happiness. This implies that--although hotel users may consume to keep up with the trends, to show off, or to seek others' recognition--their positive self-perceptions ultimately lead to happiness. Lastly, hotel users' self-esteem showed significant indirect effects on their pleasure-oriented motivation, public consciousness, social formality, and subjective happiness. This underscores the importance of hotel environments--such as entertainment options, signature menus, amenities, and photo spots--in influencing individuals' subjective happiness, especially for hotel users who prioritize social awareness and formality.

Leader ‘leadership’ perceptions within a luxury hotel environment

This study considers the role of leadership within the hospitality sector as a key tool in raising performance levels. Hospitality is unique in its service-based approach reliant on employees to ensure an effective service. Post Covid-19 and Brexit, the hospitality sector has seen a shift in reliance towards a home workforce and as such retention has become an area of greater importance. This case study investigation adopted a qualitative approach to consider perceptions of six managers within a UK based luxury hotel. Semi-structured interviews were used to draw out their experience of approaches used to ensure effective delivery in their areas of responsibility. The research concludes a shift in leadership approach (autocratic to democratic) as a necessity to retain staff, particularly as the shift to a greater reliance on a home workforce due to Covid-19 and Brexit starting to impact the sector. There does however remain a need to be more autocratic in certain situations to ensure quality of service remains. Subsequently. communication becomes critical in the building of relationships. The research considers leadership approaches from the managerial perspective and is based on individual perceptions. Traditionally research has been conducted from the employee perspective.

Hotel Receptionists’ Perspective on Crisis Management Preparedness and Practices in Select Hotels in Calapan City

Every business must be equipped with crisis management protocols and procedures to ensure the guests’ safety and experience. It includes management during typhoons, emergencies, natural disasters and data breaches, and the like. Hotel staff and personnel must be able to aid the needs of the guests in times of crisis and emergencies. To fulfill the gap, this research study aimed to determine the Hotel Receptionist’s Perception of Crisis Management Preparedness and Practices in selected hotels in Calapan City. A quantitative approach and descriptive-correlational were chosen as research design and method, to provide static pictures of situations as well as establish the relationship between different variables. To determine the perceptions of hotel receptionists, data was collected through a printed survey questionnaire form. The results revealed that Hotel receptionists are generally satisfied and aware of the crisis management preparedness of their hotels in treceptionists’ point of view, they are capable of practicing and imposing hotel management crises in terms of natural crises, civil conflicts, pandemics, and technology failures crises in terms of Natural crises, Civil Conflicts, Pandemics, and Technology Failures. It was also revealed that the Level of Crisis Management Preparedness and the Practices of Hotel Receptionists have a moderate relationship; indicating that the receptionists are required to have more awareness and continual practices concerning Crisis Management Preparedness to effectively cater to the probability of risk and hazard that can be situated in a Hotel Management. Thus, hotel receptionists and the management should try to use the researchers’ self-made infographic, containing ways how to be aware in preparing and practicing Hotel Management Crisis in terms of Natural Crises, Civil Conflicts, Pandemics, and Technology Failures. This would help them maintain continual knowledge and practices toward a more equitable and safer hotel environment and services.

Leader ‘leadership’ perceptions within a luxury hotel environment

Leader ‘leadership’ perceptions within a luxury hotel environment

Critical Success Factors for Quality Improvement Projects In Pasuruan, East Java, Indonesia

Purpose: This study aims to examine hotel reviews, with a specific emphasis on environmental aspects. Employing advanced sentiment analysis techniques, we delve into user sentiments expressed in evaluations. Theoretical Framework: The theoretical framework utilizes sentiment analysis to delve into hotel reviews, emphasizing the environment. Focused on key areas such as staff service (professionalism and friendliness), hotel environment and facilities (beautiful décor and cleanliness), and affordability with a friendly pricing strategy. Design/Methodology/Approach: This study involves the manual collection and analysis of 3,475 hotel review from Centara Hotel & Convention Center Udon Thani. The methodology includes systematic steps: Preprocessing (removing irrelevant charcters and stopword), Feature Extraction (identifying key elements), Classification (using Logistic Regression for binary sentiment analysis), and Prediction (applying the model to categorize new reviews). Findings: In our findings, Logistic Regression effectively categorized reviews into positive or negative sentiments, boasting a robust macro precision of 0.80. Notably, positive evaluations showed superior prediction results, with a high recall value of 0.84 percent, contributing to an impressive overall accuracy of 86 percent. These results highlight the efficacy of Logistic Regression in distinguishing sentiment categories, affirming its suitability for this analysis. Research, Practical & Social Implications: In summary, focusing on enhancing staff service, maintaining a pristine hotel environment, and offering friendly, affordable services has the potential to greatly boost customer satisfaction and overall business performance. These strategic efforts not only generate positive feedback but also lead to increased competitive advantages and expanded market share in the fiercely competitive hotel industry. Originality/Value: The findings have broader implications by shaping public perceptions, providing valuable insights for strategic decision-making, and positioning hotels for success in the highly competitive hospitality landscape.

Enhancing Hotel Management: a Sentiment Analysis Approach to Assessing Customer Impressions on Environment-Based Reviews

Purpose: This study aims to examine hotel reviews, with a specific emphasis on environmental aspects. Employing advanced sentiment analysis techniques, we delve into user sentiments expressed in evaluations. Theoretical Framework: The theoretical framework utilizes sentiment analysis to delve into hotel reviews, emphasizing the environment. Focused on key areas such as staff service (professionalism and friendliness), hotel environment and facilities (beautiful décor and cleanliness), and affordability with a friendly pricing strategy. Design/Methodology/Approach: This study involves the manual collection and analysis of 3,475 hotel review from Centara Hotel & Convention Center Udon Thani. The methodology includes systematic steps: Preprocessing (removing irrelevant charcters and stopword), Feature Extraction (identifying key elements), Classification (using Logistic Regression for binary sentiment analysis), and Prediction (applying the model to categorize new reviews). Findings: In our findings, Logistic Regression effectively categorized reviews into positive or negative sentiments, boasting a robust macro precision of 0.80. Notably, positive evaluations showed superior prediction results, with a high recall value of 0.84 percent, contributing to an impressive overall accuracy of 86 percent. These results highlight the efficacy of Logistic Regression in distinguishing sentiment categories, affirming its suitability for this analysis. Research, Practical & Social Implications: In summary, focusing on enhancing staff service, maintaining a pristine hotel environment, and offering friendly, affordable services has the potential to greatly boost customer satisfaction and overall business performance. These strategic efforts not only generate positive feedback but also lead to increased competitive advantages and expanded market share in the fiercely competitive hotel industry. Originality/Value: The findings have broader implications by shaping public perceptions, providing valuable insights for strategic decision-making, and positioning hotels for success in the highly competitive hospitality landscape.

The Role Of Organizational Commitment In Mediating Employee Engagement And Work Environment On Employee Performance

This research aims to analyze the influence of employee engagement and the work environment in the hotel environment both directly and indirectly through organizational commitment as an intervening variable. The population used was all hotel employees at three hotels in Central Java, namely Hotel Adhiwangsa Surakarta, Whiz Pemuda Semarang, and Hotel Grand Wahid Salatiga. The sample used was a saturated sample or census with a total of 147 respondents. The analysis techniques used are multiple linear regression analysis, path analysis and Sobel test. The results of this research found that (1) employee engagement has a positive and significant effect on employee performance (2) the work environment has a positive and significant effect on employee performance (3) employee engagement has a positive and significant effect on organizational commitment (4) the work environment has a positive and significant effect significant effect on organizational commitment (5) organizational commitment has a positive and significant effect on employee performance (6) organizational commitment is able to mediate but has a small effect on the relationship between the influence of Employee Engagement on employee performance (7) organizational commitment is able to mediate but has a small effect on the relationship the influence of the work environment on employee performance.

Improving Hotel Environmental Performance via Green Training, Green Performance Management, and Green Employee Involvement: A Systematic Study

This study investigates how Green Human Resource Management Practices (Green Training, Green Performance Management, and Green Employee Involvement) affect Hotel Environmental Performance in Dera Ismail Khan. A total of 190 hotel employees contributed to gathering the data, which was then analyzed by SPSS. The results show that the Environmental Performance of Hotels is greatly affected by Green Training, Green Performance Management, and Green Employee Involvement. The findings highlight the value of investing in education and awareness programs for staff to encourage sustainable behaviors. To further improve environmental results, it is important to incorporate green measurements and targets into performance management systems and to encourage employee participation in environmental initiatives. This research helps fill in the gaps in our knowledge of sustainable hospitality practices in low-income areas. Insights gained from this study will help hoteliers and other stakeholders to improve environmental performance and a better fit with the worldwide push for sustainability.

INFLUENCE OF PERCEIVED QUALITY ON THE OVERALL SATISFACTION EXPERIENCE OF HOTEL GUESTS

The hotel industry has seen many changes in the last few years, some of which can be attributed to the quickening pace of technological advancement, shifting traveler preferences due to health concerns, and turbulent political and economic events that forced hotel management to place a premium on product and service quality. To thrive in a progressively cutthroat market, lodging establishments need to be prepared to adjust and tweak their operational procedures. Aware of the fact that users very quickly leave hotel accommodations whose services do not meet their expectations, needs, and desires and go to the competition. Therefore, prominent hotel chains, on the one hand, take into account the needs and wishes of their guests, and on the other hand, the quality of service in the hotel, but also the final destination, i.e. the very appearance and impression of the destination. In the hotel industry, achieving acceptable quality is a difficult process that calls for specific knowledge and abilities in every department as well as essential communication with hotel employees. Only consistently trained staff members who are committed to guest satisfaction can effectively manage quality in a hotel, which eventually boosts earnings, reduces expenses, and adds value to the establishment. This study looked into how a guest’s overall perception of the hotel and its services was affected by the expected caliber of that service. Hypothesis One: Perceived quality of service in a hotel is positively influenced by the hotel’s physical environment, attractiveness and construction of the destination, interaction with employees, and accompanying services and amenities in the hotel. Hypothesis Two: The pronounced heterogeneity of hotel service users, their motives for choosing a hotel, and the necessity of interactions with hotel staff are positively correlated with the perception of the level of service quality in the hotel. The paper will test hypotheses regarding the relationship between the physical hotel environment, its attractiveness, the destination’s construction, interactions with staff, and the hotel’s amenities and ancillary services and perceived quality of service. Simultaneously, an attempt will be made to ascertain the relationship between the reason for selecting the hotel and the perceived quality of services offered, as well as the importance of interacting and fostering a good rapport with service providers.