Hotel Employees In China Research Articles

Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees

In this research the authors investigate the relationship among emotional labor strategies, emotional exhaustion, and turnover intention, specifically in the hospitality industry. The sample comes from hotel employees in China. The conclusions obtained by the authors are: (1) Surface acting positively influences emotional exhaustion; deep acting negatively influences emotional exhaustion; automatic emotional regulation, however, has little significance on emotional exhaustion. (2) Emotional exhaustion positively influences turnover intention. (3) Emotional labor strategies influence turnover intention through the role of emotional exhaustion. Implications and suggestions for human resource management practice are discussed in the study.

A Comparative Study on the Measurement Scales of Organizational Citizenship Behavior Within China's Hotel Industry

Organizational citizenship behavior (OCB), a work behavior that contributes indirectly to the organization through the maintenance of the organization's social system, has increasingly aroused research interest. Notwithstanding the mounting scholarly concerns, the majority of OCB investigations have been undertaken within the Western context with very little available in China, let alone China's hospitality industry. Considering the importance of OCB in meliorating hotel service and cultivating customer loyalty, the authors of the current study aimed to fill in the research gaps and address OCB with the focus of validating the OCB instruments. Three OCB scales developed in the United States, Taiwan, and Mainland China were tested by surveying a total of 349 hotel employees in China. Results indicated that Taiwan OCB instruments not only demonstrate high consistency as well as accuracy in describing citizenship behaviors but also reflect the specific cultural traits of Mainland China and hence are highly suitable for use within the context of China's hotel industry.

The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels

Employees' task fit to information technology (IT) adoption is considered to be important for IT processing in the service industry. However, few studies can be found in the literature. Based on the task-technology fit theoretical model and using 599 survey respondents, this study explores the relationships among employees, IT management support, task itself, and task-IT fit of hotel employees in China. The result, with ANOVA analysis, shows that there is a significant difference among task-IT fit and employees' IT usage or working experience. Further, the results of structural equation modeling suggest that the IT maintenance support exhibits impact on task-IT fit.