The latest advancements in technology have made many a great development in all types of customer related services. One such advancement which is happening in banking sector has great influences on the customers and attracts them to use online services provided by the banks. In this paper, we have identified 11 major e – banking services provided by the banks in Middle East countries, in particular, Sultanate of Oman. Various statistical measures such as descriptive statistics, regression analysis and correlation were used to identify the major impact on the customer satisfaction on the identified e – banking services. The results show that the basic e – banking services such as checking balance online, personal banking transactions etc have high level impact on the customer satisfaction. Also, satisfaction is related to the level of awareness of the customer about the particular e – banking service. We have also proposed an impact model based on the findings.