The noble metal alloy AuSn4 has recently been identified as an intrinsic surface topological superconductor, promisingly hosting the Majorana zero mode (MZM) for topological quantum computing. However, the atomic visualization of its nontrivial surface states and MZM remains elusive. Here, we report the direct observation of unconventional surface states and vortex zero mode in AuSn4 by scanning tunneling microscopy/spectroscopy. Unlike the trivial metallic bulk states of Sn-terminated surfaces, the Au-terminated surfaces exhibit pronounced surface states near the Fermi level, arising from unconventional Rashba bands characterized by shared helical spin textures. In the superconducting state, the Sn-terminated surfaces exhibit conventional Caroli-de Gennes-Matricon bound states, while the Au-terminated surfaces display sharp zero-energy core states resembling MZMs in a nonquantum-limit condition. This distinction may result from the dominant contribution of unconventional Rashba bands on the Au-terminated surface. Our results provide a new platform for studying termination-dependent topological surface states and MZM in noble-metal-based superconductors.
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