BackgroundAggression and violence towards frontline healthcare professionals represents a rapidly increasing strain on hospitals, impacting clinician mental health and the provision of patient care. Little is known about the perceptions of healthcare professionals on current aggression management practices. AimThis study aimed to investigate the perceptions of frontline healthcare professionals on aggression and violence in hospital emergency departments. MethodsEight semi-structured focus groups consisting of 6–10 participants from five hospital emergency departments were held. Participants included medical doctors, nurses, and work health safety staff. Focus groups were audio-recorded and transcribed prior to undergoing thematic analysis. FindingsFour main themes were identified: (1) workplace aggression and violence in healthcare is increasing in frequency and difficulty to manage, (2) local strategies in place to manage workplace aggression and violence are perceived to be insufficient, (3) systemic issues exacerbate the consequences of workplace aggression and violence, (4) staff feel inadequately equipped to manage the impact of workplace aggression and violence on their own wellbeing. DiscussionThere are substantial perceived barriers to the effective management of workplace aggressive and violent behaviour within Australian hospital emergency departments. Participants suggest perceived increases in the prevalence of aggressive incidents and systemic issues surrounding incident reporting and follow-up exacerbate existing deficiencies in workplace aggression and violence management. ConclusionFurther research into risk reduction strategies, investigation of targeted interventions to better prepare staff, and improved reporting processes and pathways are needed to mitigate fallout of workplace exposures to aggression and violence in the emergency department.
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