In this paper, we apply the PH-renewal process to model new call and handoff processes, and apply the matrix-analytic approach to explore the performance measures of the drop and block probabilities. We examine the bursty nature of handoff call drops by means of conditional statistics with respect to alternating block and non-block periods. Five related performance measures are derived from conditional statistics, including the long-term new call block and handoff call drop probabilities, and the three short-term measures of average length of a block period and a non-block period, as well as the conditional handoff call drop probability during a block period. These performance measures greatly assist the priority reservation handoff mechanism in determining a proper threshold guard channel in the cell. Furthermore, we derive the handoff call drop probability from the short-term performance measures of average length of a block period and a non-block period, as well as the conditional handoff call drop probability during a block period. The results presented in this paper can provide guidelines for designing adaptive algorithms to adjust the threshold in the guard channel reservation handoff scheme.