Purpose There are many benefits of sport and exercise however people with disability experience barriers to participation including negative interactions with fitness professionals. To understand this barrier further, this study explored the perceptions of community-based fitness professionals working with people with disability. Materials and methods Thirteen fitness professionals took part in one semi-structured interview. Data were analysed inductively using an interpretive description approach. Results Theme 1, “Understanding your client’s individual needs” highlighted the requirement for fitness professionals to be flexible to the needs of their clients. Theme 2 “You have to have a little bit of the knack” discussed the importance of maintaining a mutually respectful relationship, and the skills required to achieve this. Theme 3 “It needs to be a team approach” called for greater interprofessional collaboration with health professionals. Theme 4 “The barriers of gym culture” explored the negative stigma placed on people with disability in relation to sport and exercise. Theme 5 “Change is needed” highlighted changes required within the fitness industry to better support people with disability. Conclusion To facilitate inclusive service delivery, changes are required within the supports and resources available to fitness professionals thereby allowing them to cater to their diversifying client population.