Hesitant fuzzy linguistic term set (HFLTS) can be considered as a very practical tool in addressing decision problems where people are hesitant to provide their linguistic assessments while avoiding the possible loss of information. Therefore, HFLTS enhances the flexibility to get and represent linguistic information. This paper deals with this kind of decision making problems by proposing the concept of interval valued hesitant fuzzy linguistic term sets (IVHFLTS) since it can be considered as an extension of both a linguistic term set and an interval-valued hesitant fuzzy set. This new combination deals with both quantitative and qualitative evaluations. By introducing the mentality parameter for IVHFLTS, we develop a multi-criteria group decision-making model to deal with hesitant fuzzy linguistic information which avoids the possible loss of information. In order to show the applicability and the efficiency of the proposed method, an example for the selection of the best alternative is given as well as the ranking of the alternatives from the best to worst. The promising numerical results prove that this model is available.