Redress Of Grievances Research Articles

Toward behavioral intention of mobile payment: Testing interference of individual characteristics and grievance redressal

Toward behavioral intention of mobile payment: Testing interference of individual characteristics and grievance redressal

Military Vaccine Mandates: Thirty-Five Navy SEALs Believe Fighting for Religious Exemptions is A Shot Worth Taking

Abstract Americans take great pride in their constitutional freedoms, especially the renowned First Amendment, which states that “Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.” (U.S. Const. amend. I) The free exercise of religion is safeguarded by the First Amendment’s Free Exercise Clause; yet, in the face of a public health crisis – how far does this protection extend? Moreover, does the Free Exercise Clause cover all Americans equally? In 2020, the Corona virus (COVID-19) pandemic began testing the limits of the First Amendment. President Joseph Biden and Secretary of Defense Lloyd Austin mandated that all active and reserve military members take the newly developed COVID-19 vaccinations. Failing to comply would leave service members with no other option than to be dishonorably discharged from military service. This paper seeks to analyze the current case of thirty-five Navy SEALs who were denied religious exemptions from the COVID-19 vaccines, and examines the implications this has on First Amendment protections for military servicemembers.

Evaluating Company Efficiency in Malaysian Stock Markets: Insights from DEA and<!-- ============== --> <journal_article publication_type='full_text'> <titles> <title>Assessment of the Grievances Redress Mechanisms of Multisectoral Crisis Recovery Project in Northeast Nigeria Case Study of Adamawa State, Nigeria

The Adamawa State Multisectoral Crisis Recovery Project (AS-MCRP) is an initiative aimed at addressing the complex challenges caused by Boko Haram insurgency in Adamawa State. A study was conducted to assess the effectiveness of the project’s grievance redress mechanisms, focusing on three research objectives. A sample of 100 respondents from Mubi, Michika, and Madagali local governments was selected using cluster sampling. Data were collected through key informant interviews and analyzed using frequency counts, percentages, and content analysis. The study found that while the grievance redress mechanisms of AS-MCRP are accessible, awareness among the public is low. However, these mechanisms are highly effective in resolving grievances, contributing significantly to rebuilding trust, fostering social cohesion, and promoting community resilience. The study recommends that AS-MCRP should launch a comprehensive awareness campaign, including community meetings, pamphlets, posters, and digital channels, to inform all beneficiaries about the grievance mechanisms. It also suggests ongoing training and capacity building for grievance officers and maintaining continuous dialogue with affected communities to address evolving grievances and needs.

Insights into Banking Sector Grievance Redressal: A Holistic Assessment of Employee Perspectives

Insights into Banking Sector Grievance Redressal: A Holistic Assessment of Employee Perspectives

The Role of Complaints Handling Procedures in the Redress of Administrative Grievances in Ukraine: An Analysis of Law Reform

This contribution considers the approach of administrative law in Ukraine to the redress of administrative grievances. It outlines the position in Ukrainian law prior to the coming into force of the Law on Administrative Procedure (LAP) and then considers the position once that piece of legislation comes into force. The analysis identified numerous deficiencies in Ukrainian law that are addressed by the adoption of the LAP once it is in force, both in relation to the procedure for making administrative complaints and for the remedies and redress that can be offered. Specific focus is placed on the ability of public authorities to pay compensation where damage has been caused by unlawful acts. The piece identifies many significant improvements that are brought about by the LAP, but also identifies a number of areas where further reform is needed, as there are gaps that remain in the current legal structures. administrative complaints, redress of grievance, law reform, administrative compensation, Ukraine

An evaluation of suppliers' perception of the effectiveness of procurement system in the steel sector

The procurement process plays a significant role in the materials management system of an organisation. It entails the planning and implementation of supply chains to satisfy the needs of an organisation so that required actions can be adopted for boosting the productivity of the materials team thereby increasing production. The steel sector faces challenges in adhering to procurement criteria, including tendering, evaluation, holding auctions among technically and commercially qualified bidders, and completing plant needs on time. The present study analyses the efficacy of the procurement system. The results indicate that the dimensions transparency, adaptability, ease of use, and grievance redressal are significantly associated while the timely payment is not significantly associated with the procurement system of the organisation. The findings of the study can enable the steel organisations to develop the necessary strategies for improving the procuring system.

The Indigenous Peoples In ASEAN: Critical Analysis On Development Aggression

Indigenous peoples (IPs) constantly face challenges in terms of culture, land and human rights. The IPs are often the subjects of government and private corporations' resource extraction and development initiatives in their ancestral domains and territories, hence, development aggression. This paper aims to have a critical analysis of the existing development aggression experienced by the IPs within the ten (10) member-states of the Association of Southeast Asian Nations (ASEAN). The researchers contend that ASEAN and its member-states lack robust actions and efficiency in addressing development aggression. Employing a qualitative-descriptive approach, this study utilized the Key Informant Interview (KII) as the primary data, along with document review for secondary sources. This study argues that the development aggression continues to persist among the ASEAN member states as the majority of member states failed to recognize IPs, resulting in continued infringement of their rights. Moreover, the COVID-19 measures was utilized against IP communities and the constant advancement of extractive industries. Furthermore, it has been proven that both National policies and regional mechanisms confront considerable difficulties and need more legal frameworks in dealing with development aggression. The ASEAN member-states are not fully implementing customary rules and other international standards established by organizations such as the UN and the ILO. This study found that there are five (5) policies which may help protecting the IPs against development aggression. The development of Grievance Redress Mechanisms (GRMs) within the ASEAN Intergovernmental Commission on Human Rights (AICHR) specific for IPs and the inclusion of indigenous communities in income- generating projects developed in their ancestral lands and resources is the main one.

“A Study on Effect of Dispute Management with Special Reference to Employee Performance at Indigo Blues (A Unit of Gokaldas Exports Limited), Doddaballapura.”

This research paper studies the effect of conflict management on employee performance conducted in textile industry in indigo blues. The study investigates how efficient conflict resolution techniques affect staff productivity in businesses. Significant discrepancies in ideas on teamwork, a clear code of conduct, and dispute resolution techniques were also discovered by the study. Conflicts were shown to be exacerbated by heavy workloads, ineffective leadership, and insufficient employee participation in decision-making. The study makes suggestions for how organizations can enhance their dispute resolution practices, such as promoting open communication, creating clear policies and procedures, encouraging teamwork, offering conflict resolution training, setting up a formal grievance redress process, and guaranteeing fairness. Future surveys may involve corporate companies on a larger geographical scale, and include additional number of workers, for the purpose of attaining more reliable results. KEY WORDS: Employee performance, in effective leadership, insufficient employee participation

Whose financial grievances go unobserved?

Financial inclusion around the world is developing rapidly and reaching 76% of the world’s population. However, the gap between access to formal financial products and the long-term use of them remains. We present the results of a first representative telephone survey in India, which explores a major friction that creates this gap: Redressing consumer complaints. Consumer complaints behaviour is product-invariant. Conditional on a grievance, vulnerable consumer groups such as the poor and low-educated are significantly less likely to complain owing to lack of procedural knowledge and belief that resolution is unlikely. They go unobserved in the official data. At the minimum, policy steps to address this friction will require a large-scale overhaul of the current grievance redress framework to be consumer-focused and stop assuming consumers have the education, means and faith to resolve their complaints.

Why Terrorism in the Middle East is Unending? Understanding the Influence of Islamic Political Culture and Its Effects on the Region

This study contends that terrorism remains a substantial global challenge, with a particular stronghold in the Middle East. Effectively tackling this issue demands a comprehensive grasp of the region's political culture and the intricate role of religion, specifically Islam, in the recruitment and radicalization of individuals. Given that Islam exerts significant influence in the Middle East, it can either be leveraged to promote peace or exploited to rationalize acts of terrorism. This paper delves into potential strategies aimed at eradicating terrorism, which encompass the advancement of peace, redressal of grievances, and the cultivation of economic development and democracy within the Middle East. According to this study, several strategic avenues can be pursued to mitigate the looming threat of terrorism. These include the promotion of moderate interpretations of Islam, redressing fundamental grievances pervasive in the region, resolving the longstanding Israeli-Palestinian conflict, and harnessing international cooperation to effectively combat terrorism. By comprehending the intricate political culture of the Middle East and proactively addressing the underlying causes of terrorism, a sustainable state of peace and stability can be attained.

What can AI see? The image of the ‘migrant’ in the era of AI post-visualization

ABSTRACT Over the past decade, artificial intelligence (AI) has become omnipresent in migration control and mobility surveillance, with AI systems now deployed across all aspects of migration management. Critics of such trends typically examine questions of ethics and rights from the vantage point of regulatory mechanisms and the limited venues for the redress of grievances. But if legal frameworks are as of yet forthcoming and do not necessarily apply to migrants, are there alternative mechanisms to critique algorithmic decision making? To explore this and related questions, this paper engages one such alternative by taking a ‘visual turn.’ In asking ‘what can AI see’ the paper interrogates the role of images in constructing AI's capacity to both understand migration and make appropriate decisions about migrants. In addition, a visual turn allows for exploration of an emergent age of post-visualization: a phenomenon whereby the values and meanings of what we see will be increasingly imparted to us by AI systems. The paper examines what AI sees with the help of an experiment, prompting an AI generative platform to draw distinctions between migrants, refugees, and people.

Framing your concerns right: an analysis of air passengers' complaints during two time periods

PurposeConsumers are increasingly choosing social media over other channels and mechanisms for grievance redressal. However, not all social media grievances elicit a response from businesses. Hence, in this research the authors aim to explore the effect of the complainant's social characteristics and the complaint's social and content characteristics on the likelihood of receiving a response to a grievance from the business on social media.Design/methodology/approachThe authors build a conceptual model and then empirically test it to explore the effect of the complainant's characteristics and the complaint's characteristics on the likelihood of response from a business on social media. The authors use data of consumer grievances received by an Indian airline operator on Twitter during two time periods – the first corresponding to lockdown during Covid-19 pandemic, and the second corresponding to the resumption of business as usual following these lockdowns. The authors use logistic regression and the hazard rate model to model the likelihood of response and the response delay, respectively, for social media customer grievances.FindingsComplainants with high social influence are not more likely to get a response for their grievances on social media. While tagging other individuals and business accounts in a social media complaint has negative effect on the likelihood of business response in both the time periods, the effect of tagging regulatory bodies on the likelihood of response was negative only in the Covid-19 lockdown period. The readability and valence of a complaint were found to positively affect the likelihood of response to a social media grievance. However, the effect of valence was significant only in lockdown period.Originality/valueThis research offers insights on what elicits responses from a service provider to consumers' grievances on social media platforms. The extant literature is a plenty on how firms should be engaging consumers on online media and how online communities should be built, but scanty on grievance redressal on social media. This research is, therefore, likely to be useful to service providers who are inclined to improve their grievance handling mechanisms, as well as, to regulatory authorities and ombudsmen.

Making Global Governance Accountable: Civil Society, States, and the Politics of Reform

AbstractRecent decades have witnessed the adoption of unprecedentedly broad and inclusive accountability mechanisms by many major international institutions, from grievance redress systems to transparency policies. What explains the establishment of these mechanisms—and why have only some institutions embraced them? I argue that adoption is more likely when member states, in particular the most powerful, face “bottom‐up” pressures for accountability from dense transnational civil society networks—networks with the capacity to build leverage through agenda setting, coalition building, and advocacy strategies—and when institutions perform governance tasks that are costly to monitor. Analysis of a rich new dataset shows that adoption is positively related to the density of international nongovernmental organizations in an institution's issue area—including only those based in powerful member countries—and that this relationship is stronger when governance tasks entail high monitoring costs. Statistical tests are complemented by qualitative evidence from interviews and other primary sources.

Employment Conditions of Private School Teachers in Tamil Nadu – Legal Regime and Judiciary’s Approach

About 50% of students study in private schools but private school teachers’ has been subject to exploitation for a long time. The difference in terms of contractual employment of teachers in government and private schools are explained using a review of the available literature. Improper dismissal, unfair contract terms, inadequate and irregular payment of salaries are identified as the major problems faced by private school teachers. This article analyses the lacunae in current state laws regulating private schools in Tamil Nadu. The terms of employment of teachers in government and private schools are compared using secondary data derived from reliable sources. Teachers are forced to strike and engage in public agitations to assert their rights as otherwise they are burdened by long litigations in courts. Judiciary’s approach towards private educational institutions is traced through various decisions of the Supreme Court and high courts. The amenability of private schools to writ jurisdiction is also analysed. Some recommendations are made to improve the labour conditions and grievance redressal of private schools teacher in Tamil Nadu

Understanding consumer adoption of mobile payment in Pakistan

Purpose This study aims to explore the consumers’ choices of mobile payments (m-payments) using a comprehensive unified model. The financial technology for digital m-payment has been increasingly introduced in the market, yet their acceptance has remained low. Design/methodology/approach This study uses the unified theory of acceptance and use of technology (UTAUT) with additional constructs of social influence, trust, anxiety, personal innovativeness and grievance redressal (GR). Structural equation modeling is used to evaluate the predictive model of attitudes toward m-payment. Individuals’ responses to questions regarding their attitude and intention to accept m-payment were gathered and examined through the lens of extended UTAUT model. Findings While the model supports TAM classical role, empirical examination of the model revealed that users’ attitudes and intentions are influenced by trust, personal innovativeness and social influence. Moreover, intention to use and GR are significant positive predictors of m-payment usage behavior. Originality/value M-payment provides customers with new digital payment platforms while providing businesses and marketing agents with more alternatives for online marketing. However, there is not much reported about m-payment adoption in Pakistan. This research introduces and evaluates new constructs that were not included in the original model. In Pakistan, to the best of the authors’ knowledge, this is a first of its kind of research which is purely based on the customers’ perspective of m-payment adoption.

The politics of complaint: a review of the literature on grievance redress mechanisms in the global South

ABSTRACT Institutionalized complaint systems are notable features of improving public programmes and government practice. This article reviews literature on formal grievance redress mechanisms in the global South to understand whether these mechanisms help the aggrieved to complain and seek redress for their grievances. In this emerging literature, the institutional and definitional boundaries of formal grievance mechanisms are slippery; systems that look like grievance systems may do little to enable complaints by those who seek to register them, and even less to enable them to achieve redress; with limited evidence on how these formal grievance systems work on the ground, and without sufficient power to act on complaints these formal grievance systems appear to be more ornamental; and where they have worked uncommonly well they have not always attracted political support to go to scale. The article concludes with a discussion of avenues for research identified through this literature review.

Awareness of Shareholder Engagement among Sub-Brokers, Investment Advisors and Shareholders

Companies Act 2013 has given legal protection to shareholders’ rights. It has granted new rights to minority shareholders, such as; i) Approval of shareholders for amending the company's memorandum of association/articles of association, ii) Right to appoint and remove Directors, iii) Approval of shareholders for obtaining loans, iv) Approval of shareholders for Related Party Transactions, v) Right to appoint Auditor, vi) Right to Grievance Redressal Mechanisms, vii) Filing Class and Derivative actions suits, etc. Against the backdrop of this, the present study was undertaken by the researcher. The study aims to investigate the awareness of Shareholder Engagement among Sub-Brokers, Investment Advisors and Shareholders. The study was conducted in major cities of North Karnataka and Hyderabad-Karnataka covering Kalburagi, Bellary, Belagavi, Vijayapura and Hubli-Dharwad cities. Primary data was collected through a questionnaire. The result of the study reveals that; i) The majority of Sub-Brokers and Investment Advisors were unaware of the concept of Shareholder Engagement, ii) The majority of Sub-Brokers and Investment Advisors were unaware of a) Investor Relationship Policy implemented by companies, b) Investors Road Show conducted by companies, c) Board- Shareholder Dialogue conducted by companies, iii) None of the Sub-Brokers and Investment Advisors are aware of working of Proxy Advisory Firms, filing Class and Derivative actions suits by shareholders, iv) None of the shareholders are aware of the out concept of Shareholder Engagement, Board-Shareholder Dialogue, the existence of Proxy Advisory Firms and Shareholder Association. The study is expected to help the Government of India and SEBI to chalk out policies for stronger Shareholder Engagement. The outcome of the study also expected the Proxy Advisory Firms to develop marketing strategies to reach out to investors.

IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON THE JOB SATISFACTION OF EMPLOYEES IN THE TEXTILE INDUSTRY

The significant role of human resources creates a necessity for organizations to formulate and develop the human resource management practices in the best interest of the employees. It is observed that human resource management practices pose significant impact on the job satisfaction and retention of talented employees in the industry. HRM practices proclaimed as a system that attracts, develops, motivates, and retains employees to ensure the effective implementation and the survival of the organization. The present paper is undertaken to study the perception of employees in the selected textile units of Punjab.The paper is an attempt to document the impact of different human resource management practices on the job satisfaction of employees in the textile industry and to find influential HRM practices as per the perception of the employees.It further examines the influence of human resource practices on the job satisfaction of employees. The results showed that Compensation and Promotion, Organizational Culture, Selection and Training, Performance Appraisal, Grievance redressal and Support and Development are the major HRM practices that leads to job satisfaction in textile industry.

A Survey on Student Grievance Redressal System

Abstract: Student satisfaction is a major concern throughout the institute. However, many times students cannot express their concerns. That eventually results in student dissatisfaction. Hence, to solve this problem a student grievance cell system is useful and it deals with student issues and grievances. The student can lodge their complaints through this system which will be redressed by the institute. The student grievance cell is where students can make a complaint without fear of accomplishment and discrimination and ask for help if there is any problem. A student grievance cell is a group of people who are there to help students struggling academically and emotionally. Students can approach the cell to express their concerns regarding academic matters ,health services, libraries, and other services. It also provides support and resources to students so they can talk about their issues. The student grievance cell will also focus on harassment issues, creating a protective environment for students. The student grievance redressal system is designed to provide an easy-to-use interface for students to register their complaints and track their progress. The system is equipped with features such as notifications, reporting, and analysis to improve the overall efficiency and effectiveness of the grievance redressal process. The system is designed to be user-friendly, making it easy for students to navigate and access all the necessary information. One of the key features of the system is the ability to track and monitor the progress of each complaint.This helps to ensure that all complaints are addressed in a timely and efficient manner, and that students are kept informed of the progress of complaint slain. The system is also equipped with reporting and analysis tools to help university administrators understand the nature and frequency of complaints and make informed decisions to improve the educational experience for students

“No Quixotry in Redress of Grievances”: How Community Abatement of Public Nuisances Disappeared from American Law

Abstract Before 1859, the right of any member of the public to abate a public nuisance existed unchallenged in American law as a judicially recognized form of popular justice. In that year, the decision in Brown v. Perkins, authored by Massachusetts Chief Justice Lemuel Shaw, restricted the right to those who had suffered particular injury. The decision grew out of a suit for damages by the owner of an illegal saloon, which had been sacked by a local mob. Reversing what Shaw himself had said in his charge to the jury in the same suit in the preceding year, it had little grounding in earlier American case law. Shaw's prestige and the apparent demands of public policy, however, helped win courts over to the new doctrine in relatively short order. The change was most enthusiastically promoted by judges and scholars of conservative leanings disturbed by the threat of popular excess and most resisted by those of more radical inclinations. It paralleled American law's broader shift in the same period toward centralized regulation and the constitutionalization of rights and powers.