Government Services Research Articles

Stimulating the capacity to govern the commons.

The ability to strengthen governance institutions and fisheries restrictions and laws is needed to improve conservation and management of common-pool resources. We evaluated the potential for stimulating change with modest interventions by studying fishing village households before and after a 27-month intervention period in a high-priority coral reef conservation area. Interventions included training in catch monitoring, stock assessment, mapping fishing grounds, microcredit, gender inclusion, theatrical skills, fuel efficient stoves, and participation in the planning of a conservation proposal. There was a background increase in reported formal education, household size, group membership, and household wealth but a decrease in fish consumption and public services. Of conservation importance, the perceived strength of 13 governance institutions and benefits of 6 fisheries restrictions increased over the intervention period. Finally, correspondence between knowledge of and agreement with recent national fisheries laws was moderate to high and positively correlated. The intervention period was stronger than demographic factors that often influence perceptions, such as village, government services, gender, household size, membership in community groups, and age responses. In general, perceptions of strengths of governance and benefits of restrictions increased more among women and youth than adult men respondents. The largest changes in perceptions of increased benefits were among strict restrictions initially ranked low, specifically fisheries closures, parks, and species restrictions. Consequently, capacity building overrode demographic factors common to poor people with limited employment capacity that can have negative perceptions of strict conservation.

Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach

PurposeThis paper aims to examine the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits and digital government service quality and propose relevant strategies in sustaining the digital government service quality whilst enhancing the psychological well-being of the service providers.Design/methodology/approachThis paper utilises a triangulation design approach to interpret the findings of the study and propose pertinent strategies. Firstly, we examined the mediating role of occupational stress in addressing the link between OI traits, and digital government service quality. Next, we examined the priority factors of OI traits and occupational stress to sustain the quality of digital government services via the Importance-Performance Map Analysis (IPMA). These findings were cross-examined with the code’s percentage generated from participants’ open-ended survey feedback on aspects that requires improvement in sustaining service quality.FindingsIn principle, occupational stress mediates the relationship between OI traits at the third-order component level and digital service quality. Analysis at the lower component level shows that the mediation effect of occupational stress is only significant in the presence of employee-oriented OI traits and “Alignment and Congruence”. Accordingly, the IPMA exhibited the importance of “Job engagement”, “Alignment and Congruence” and “Occupational Stress” in sustaining service quality. Conversely, code’s percentage analysis demonstrated the role of other insignificant traits such as “Leadership” and Appetite for Change and Knowledge Deployment’ in ensuring the sustainability of digital service quality.Originality/valueBy integrating the Organisational Model of Stress with Public Service-Dominant Logic, this paper rejuvenates the stressors utilised in a traditional work setup and widens the perspective of individual job performance to organisational level performance, to reflect the context of today’s public service delivery. We triangulated the outcome from mediation analysis, IPMA as well as open-ended feedback analysis and propose prioritisation on the aspects of “Employee-oriented traits”, “Psychological Well-being”, “Alignment and Congruence”, “Leadership” and “Appetite for Change and Knowledge Deployment” aspects for sustaining digital government service quality. Considering the significance of occupational stress in sustaining service quality in both quantitative and qualitative analysis, this paper also takes the approach of proposing a stress intervention program at the individual and organisational levels to manage the psychological well-being of the service providers.

Smart City Planning To Create Good And Clean Government In Ternate City

Abstract: In the journey towards a Smart City, efforts to make it a bridge that connects people's expectations of appropriate, effective, and efficient government services by utilizing Information and Communication Technology (ICT) is of the essence. The Smart Governance concept is the main key, where the Ternate City Government as executor of government duties is expected to be able to provide quality services following Standard Operating Procedures (SOP) and the principles of law, humanity, justice, democracy, participation, transparency, accountability, and commitment to the welfare of its citizens. To realize the Smart City vision in Ternate, there needs to be a mutual understanding regarding the true Smart City paradigm. "In addition to supporting regulations, good cooperation between various parties who are committed to implementing Smart City as a form of public service to the community is very important.Keywords: Smart City, Planning, Government

Research on the Influence Mechanism of Public Service Provision and Public Service Satisfaction on Residents' Happiness

The government provides public services, and the public receives them. The public's evaluation of the provision of government public services is the yardstick used to measure the quality of government services. It is also the responsibility and obligation of the government to enhance the quality of public services and the public's satisfaction. This paper primarily focuses on the correlation between public service provision, public service satisfaction, and residents' happiness. Using the CGSS2015 data as the research object, a significant positive relationship between public service provision and residents' happiness was identified through factor analysis, multiple linear regression, and intermediary effect testing. The conclusion of this paper holds significant reference value for the government in enhancing public services and improving residents' well-being.

Implementation Of Public Services Based On The Digides Application (Digital Village) In Pondok Kelapa District, Central Bengkulu District"

This research discusses the implementation of public services based on the Didiges application in the village government service and administration system. This research is based on Law no. 25 of 2009 concerning Public Services and Presidential Decree 95 of 2018 concerning Electronic-Based Government Systems. The aim of carrying out this research is to determine the extent of implementation of public services based on the Digides application, as well as the factors that influence its implementation in Tanete Rilau District. By using descriptive qualitative methods, this research produced several findings such as the quality of use of online administration features, online correspondence services, and the minimal use of mobile applications by residents. From the theory of Donald S. Van Meter and Carl E. Van Horn, it was found that the most influential factors in the implementation of Digides application-based public services in Pondok Kelapa District are policy standards and targets, resources, relationships between organizations, characteristics of implementing agents, social conditions, politics, and economics, as well as the disposition of implementers. Based on the results of the research analysis, the village government plays an important role as the front guard that serves the community more closely. Therefore, the village government should actively provide outreach regarding the use of the Digides application to the community so that digital transformation can run optimally.

“Two-Faced Janus”: Was Chancellor Alexey Bestuzhev-Ryumin in the Service of the British?

Reviewing the policy pursued by a prominent Russian statesman, head of the foreign policy department during the reign of Empress Elizaveta Petrovna, Chancellor Alexey Bestuzhev-Ryumin, the author assesses his relations with the British ambassadors in the period between 1746 and 1756 somewhat differently compared to other historians. Great Britain, which was actively participating at that time in the War of the Austrian Succession (1740–1748), and then, preparing for the Seven Years’ War (1756–1763), negotiated the lease of the Russian auxiliary military corps in exchange for the payment of cash subsidies. Alexey Bestuzhev-Ryumin played an active role in the negotiation process. However, whose interests was he protecting and was his service in a high public office entirely selfless? From the analysis of diplomatic correspondence between British ambassadors and the Secretary of State, the author concludes that Alexey Bestuzhev-Ryumin supported the British more often than not, as he was in the secret service of the British government. This is confirmed by the actions of the Chancellor, aimed at accelerating negotiations on subsidies in the interests of Great Britain, seeking to reduce their size, supporting the privileges of English merchants to the detriment of Russian interests, as well as supplying ambassadors with secret information about the armed forces of the country. The biography of the Chancellor, containing a number of dubious facts, such as documents forged by his father to prove the English ancestry of his family, an unusual acquaintance with the future King George I of Great Britain and service under him, receiving a permanent pension and expensive gifts from the British, suggests that Alexey Bestuzhev-Ryumin was recruited by the British while in the service of King George I, and therefore frequently acted in the interests of Great Britain.

Exploring the Relationship Between E-Government, Transparency, and Citizen Trust in Government Services

This study investigates the relationship between e-government initiatives, transparency, and citizen trust in government services. By synthesizing existing literature and analyzing case studies from various countries, the research aims to understand how digital governance and transparency can influence public trust in governmental operations and services. E-government, which encompasses the use of digital platforms and technologies to deliver government services, is found to play a significant role in enhancing transparency and accessibility. The study reveals that e-government initiatives facilitate greater openness by providing citizens with easy access to information and services, thereby reducing opportunities for corruption and enhancing accountability. This increased transparency is shown to be crucial in fostering a more informed and engaged citizenry. Transparency in government is identified as a key factor in building citizen trust. The research highlights that when governments are open about their processes, decisions, and use of resources, citizens are more likely to perceive them as reliable and trustworthy. Transparency initiatives, such as open data platforms and online public consultations, allow for greater scrutiny and participation, which in turn can increase public confidence in government actions. Citizen trust in government services is essential for the effective functioning of a democratic society. The study indicates that trust is significantly influenced by the perceived transparency and accessibility of government services. When citizens trust that their government is transparent and accountable, they are more likely to engage with and utilize government services, leading to greater societal cohesion and cooperation. In conclusion, the interplay between e-government, transparency, and citizen trust is critical in shaping the effectiveness and credibility of government services. The study suggests that enhancing digital governance and transparency can lead to increased public trust and more effective government operations. Future research should explore the specific mechanisms through which e-government initiatives can further enhance transparency and trust in different socio-political contexts.

Building resilience of street-connected children during COVID-19: turning rights into practices through CINI method.

This article examines the methods and opportunities for SCC's meaningful participation that recognize their agency and are aligned with General Comment No. 21 (GC21) to the United Nations Convention on the Rights of the Child (UNCRC) on Children in Street Situations (UNCRC, 1989). This article explains the application of CINI's core practice models which explains the child centrality in development practices for "turning rights into practice for children" derived from the Sustainable Development Goals, principles of Human Rights, UNCRC, and General Comment No. 20 (2016). The Institutional knowledge was practiced through child-led action research with street- connected children which resulted in the development of agency among SCC, peer researchers, and child advocates for resilience building within their community during COVID-19. Child in Need Institute (CINI) has been working with SCC since 1989 and has derived a rich body of experience from the interventions. CINI applied participatory approaches to practice, research, decision-making, and policy development; thus, facilitating children in the process of systematically gathering information with their peers, identifying key issues and problems faced by SCC, and securing support from duty bearers that were required for the survival within their situations. Drawing on the approach undertaken and the tools used in the participatory research and advocacy, this article reflects upon the processes and strategies that worked out in facilitating SCC's ability to exercise agency and resilience through evidence generation and advocacy during COVID-19 and the associated lockdown and beyond. Through capacity building on research tools, leadership and communication skills, SCC can build concrete evidence of their vulnerabilities and the gaps that pose as barriers to their access to existing support mechanisms. This evidence helps them to prioritize the solutions that are required to bring changes in their lives and that of their peers, with which they can advocate at different platforms that promote dialogs and negotiations between children and duty-bearers. A participatory research project funded by Wellcome Trust focused on the vulnerabilities faced by street-connected young people and the access to services available to them. It revealed the lack of understanding regarding SCC and their invisibility in data and planning of support services, the gaps in access to healthcare services, the social determinants of health including safety, and their exclusion in platforms for dialogs with duty bearers. They took these issues to local government leaders, service providers, and national and international advocacy platforms; and suggested solutions to local and world leaders to bring changes in their situations. This resulted in a marked increase in the responsiveness of service providers toward SCC during the period of COVID-19, and the increased agency and negotiation skills of peer leaders to support their communities and demand solutions during the period of COVID-19 and associated lockdown.

Identifikasi Penyebab Korupsi dalam Prosedur Pengadaan Barang dan Jasa Pemerintah

This study shows solution to prevent a corruption in government procurement. This study was conducted using descriptive qualitative methods with secondary data collection through a literature review. The results of the research show that cases of corruption in the procurement of government goods and services in Indonesia are due to the lack of strong regulations for procurement of government goods/services and the ineffectiveness of the government procurement system for goods/services, such as poor quality and quantity of goods, wrong goods obtained, lack of clarity in other technical requirements. , as well as the slow implementation of procurement and delivery of required goods and services, which makes beneficiaries disappointed. Maladministration is also seen as an important component of corruption in goods and services procurement procedures.

Evaluation of Local Government Digital Governance Ability and Sustainable Development: A Case Study of Hunan Province

Strengthening the governance capacity of local governments in the digital domain is crucial to the modernization of the national governance system and the process of sustainable development. This paper integrates the concept of sustainable development drawing upon the principles of systems theory and adopts the logical analytical framework of “resource input–process transformation–result output” to construct a digital governance capacity indicator system for local governments. The focus is on three dimensions: basic resource input, network public opinion management, and digital service effectiveness. Using statistical data from the digital governance capacity indicators of 14 cities and prefectures in Hunan Province from 2018 to 2022 as a case study, we base our analysis on the index system constructed herein. Employing the entropy-weighted TOPSIS method and the obstacle degree model, we evaluate and analyze the digital governance capacity of the government in Hunan Province. Our findings indicate that the government’s digital governance capacity in Hunan Province has been on a rising trend overall. However, there are noticeable regional disparities in the strength of digital governance capacity across western, northern, central, and southern Hunan, particularly in terms of digital service effectiveness, which presents the most significant barriers to improvement. These results suggest that local governments should tailor their efforts to enhance digital governance capacity around resource allocation based on regional differences, the establishment of an online public opinion monitoring system, the optimization of government information disclosure mechanisms, the performance of government service platforms, and the strengthening of a two-way communication mechanism between the government and the public.

Real Property Tax Administration System Implementation and Clients’ Satisfaction in Calamba City Barangays

The study attempted to investigate real estate owners' views on computerizing the Real Property Tax Administration in Calamba City's barangays. Transparency, accountability, involvement, and compliance were critical due to the high rate of delinquent taxpayers. The study analyzed the connection between customer satisfaction and implementation level. A questionnaire was used to collect 140 responses. Mean, correlation, and Likert scale were used to analyze the data. The main findings of the study revealed that real estate owners in barangay had a positive view of the computerization of real estate tax administration. The combined percentage of "very satisfactory" and "satisfactory" responses was consistent in all key areas. This indicates that the public perceived the local government's services as proactive and customer-centric. Since the variables were inter-connected in a way, this study proved that the implementation of the Real Property Tax System and the Client’s Satisfaction level in Calamba City did meet the expected outcome of the research. Respondents positively matched all the questions, which led to a satisfactory result or more, and projected the implementation of the system. The Sub-Variables Responsiveness, Reliability, and Assurance provided a lot of positive results in this research; the answers of the respondents created an idea of advancing the proposal of this study. Despite the high satisfaction rate, there is always room for improvement. Therefore, the output of the study recommended an action plan to enhance the ongoing initiative, develop innovative approaches, and boost the confidence and productivity of barangay workers.

Twice as effective: business environment, SME owners’ satisfaction, and local government revenue performance

ABSTRACT Spatial disparities in human and social capital, entrepreneurial culture, and industrial specialisation emphasise the pivotal role of local governments in shaping the business environment. Nevertheless, scant attention has been accorded to the complex relationships between local government activities, small and medium-sized enterprise (SME) owners’ satisfaction, and subsequent local economic outcomes. Using exploratory factor analysis, confirmatory factor analysis, and structural equation modelling on data from 513 SME owners, we found that higher SME owner satisfaction is positively associated with increased local employment and amplified municipal tax revenues from SMEs. Interestingly, our results indicate a negative relationship between SME owner satisfaction and the annual change in self-employment rates within the locality. This study contributes to the literature by empirically linking local government services to tangible economic outcomes through SME owners’ satisfaction. It provides valuable insights for policymakers on optimising the local business environment to foster SME growth and enhance municipal economic performance.

FedExLSA

Every government in the world has multiple departments that must function and operate to address the various inquiries raised by the population. The government's diverse range of websites offers citizens a platform to submit inquiries, thereby facilitating the fulfilling of their requirements. Comprehending the subjects addressed in People Query is essential for government services. Unstructured query data is analyzed using extracting information from text techniques such as allocation of Latent diffuser (LDA) and analysis of hidden semantics (LSA). LSA outperforms other methods in terms of performance because of its minimal complexity and quick installation process. Research on decentralized learning techniques for natural language processing (NLP) is necessary due to concerns about limited data availability and privacy. Federated learning (FL) employs methods that enable different users to collectively train an integrated broad model while maintaining their information regionally stored and accessible. Nevertheless, the current body of literature lacks a thorough examination and evaluation of FL techniques. Data federation is an approach to data integration that allows the government to access and query data from multiple diverse sources as if they were a single, unified repository. Functioning as a form of data virtualization, it facilitates the creation of a comprehensive representation of data, thereby enhancing operational efficiency and the accuracy of decision-making. FedEx utilizes Federated Learning to apply topic modelling techniques to common NLP tasks. The proposed structure integrates the FL Methodology with Latent Semantic Analysis to deliver outcomes for intelligent data analysis and management.

Socio Connect: Bridging Citizens and Government Initiatives with Intelligent Systems

The digital divide in India presents significant barriers for economically disadvantaged and illiterate citizens, obstructing their access to essential government services and information. Despite various efforts to bridge this divide, such as the UMANG (Unified Mobile Application for New-age Governance) app, which consolidates multiple government services into a single platform, these solutions primarily cater to literate users with access to modern technology. The UMANG app, while comprehensive, remains inaccessible to those who are illiterate, semi-literate, or lack advanced devices [1][2]. Research highlights that a large segment of the Indian population continues to rely on basic mobile phones, which limits their ability to access digital services [3][4]. Our proposed solution, SOCIO CONNECT, addresses this gap by utilizing basic mobile technology to deliver government services through voice calls, making it accessible to both literate and illiterate users. By integrating voice-based interaction with government schemes, SOCIO CONNECT aims to enhance inclusivity and empower marginalized citizens who are otherwise excluded from digital solutions [5][6][7].

Communication in Digital-Based Public Services in Regional Government of West Java Province

In digital era, all activities including services to the community certainly use digital media. In addition, the use of digital media is currently the main backbone of communication and change in the economic, social, cultural, and political fields. Therefore, this study aimed to analyze the application of digital-based government communication in public services in West Java Provincial Government, specifically regional government websites and social media, such as Facebook and Twitter. This was based on the dimensions of Content, Services, and Technical Qualities. A qualitative descriptive method was used, and the data analysis was conducted through documentation, observation, in-depth interviews, and social network analysis. The results showed that public services with information and communication technology have been adequately implemented in all West Java Provincial Government agencies. However, there were still several factors that need to be improved, including the discovery of website channels that could not be accessed even though the website is very important in providing official information and communication. In general, the menus that function as information providers were still one-way and have not provided public access to interactive services. Keywords: government communication; digital; public services

Evaluation of the efficiency of educational services in the city of Khabat (a study in the geography of services)

main factor in the change towards the future and the transition from backwardness to progress. It is directly related to man's efficiency, skill and ability to produce work. Education is one of the important indicators that reflects the ability of individuals to think in an organized manner and to bring about some economic, social, and cultural changes that lead to progress and prosperity, without which urbanization would not have been able to develop, and the city would also develop experiences and flourish in education. It is noted that the higher the educational level, the higher the productive efficiency, the higher the income level, and the higher the demand for education at all stages, and this has resulted in an increase in economic and political development. Education is rooted in civilization and is a means of wealth and energy and a manifestation of government services, and is the basis for preparing the individual to become a useful building block in society.

Analisis Kebijakan Penerapan Tingkat Komponen Dalam Negeri (TKDN) dalam Pengadaan Barang dan Jasa di Kementerian Pendidikan, Kebudayaan, Riset, dan Teknologi: Studi Kasus di Biro Umum dan Pengadaan

This research aims to describe and analyze the application of the Domestic Component Level (TKDN) in the procurement of government goods and services at the General Bureau and Procurement of Goods and Services of the Ministry of Education, Culture, Research and Technology as well as determine the level of success and find a model for implementing the Domestic Component Level (TKDN) policy in the procurement of government goods and services at the General Bureau and Procurement of Goods and Services of the Ministry of Education, Culture, Research and TechnologyThe research method used is a descriptive analytical method with a qualitative approach. Data was collected through in-depth interviews with relevant officials, document analysis, and direct observation of the goods and services procurement process. This research identified several main challenges in implementing TKDN, including limited local production capacity, quality of domestic products, and understanding and compliance with TKDN regulations by procurement actors. The research results show that although the TKDN policy has great potential to encourage local industry, its implementation still faces various obstacles. Efforts are needed to increase the capacity and quality of domestic products, as well as more intensive outreach and training for procurement actors. This research recommends increasing coordination between government and industry, as well as regular evaluation of TKDN policies to ensure their effectiveness in supporting national economic development.

Changing attitudes through information exposure: Experimental evidence on reducing agricultural burning in rural Nigeria

AbstractThis study investigates the effectiveness of an education intervention that targets low‐income farmers regarding the consequences of agricultural burning. Agricultural burning is a major contributor to carbon emissions, second only to those from the energy sector. Using three treatment arms and a control group, I provided rural farmers in Nigeria with information on the social (health impacts, wildfire spread, biodiversity loss) and economic (income implications) consequences of agricultural burning. The third group received information that combined aspects from the first and second treatments, offering a comprehensive view of the effects of agricultural burning. The analysis suggests that exposure to this information prompts farmers to view agricultural burning as unacceptable, reducing their likelihood of engaging in this practice during the upcoming planting season. In addition, exposed farmers demonstrate a higher willingness to pay nominal fees for government services, such as weed disposal. This outcome demonstrates their support for sustainable farming practices, rather than resorting to burning. The influence of economic information is particularly noteworthy; farmers exposed to it demonstrate a higher willingness to pay such fees. Furthermore, the interventions led to a shift in farmers’ perceptions regarding the primary drivers of climate change, with increased recognition of human activity as the dominant factor. The study highlights how the gender of the farmer and their religious beliefs influence attitudes towards environmental protection. Specifically, male and less religious farmers tend to be more responsive to the interventions. These findings provide valuable insights into the effectiveness of “low‐cost” educational interventions in promoting sustainable agricultural practices among low‐income communities.

“E-GOVERNMENT” AS A PRIORITY COMPONENT OF THE FORMATION OF NETOCRATIC PUBLIC GOVERNANCE: ESTONIAN DEVELOPMENT VECTOR

The article discusses the main approaches to defining the concept of «electronic government »; it was found that the integration of public administration into the virtual information space creates favorable preconditions for the formation of effective electronic democracy as a logical continuation of the transformation of socio-political processes in the conditions of the information society, which indicates a netocratic vector of development of public administration. The experience of Estonia regarding the successful testing and implementation of an effective electronic governance system has been studied. The factors that influenced the formation of a high level of electronic government services in Estonia are considered. It is recommended to focus on the Estonian experience in the practical application of e-government with the aim of developing information and digital infrastructures in the management sphere and effective domestic e-government as an integrated platform for the formation of netocratic public administration.

HOW DOES THE GOVERNMENT PLAY A ROLE IN THE DEVELOPMENT OF THE BIG DATA INDUSTRY? BASED ON THE fsQCA RESEARCH OF 31 PROVINCES AND CITIES IN CHINA

This study employs fuzzy set qualitative comparative analysis to explore factors influencing the development of the big data industry in 31 provinces and municipalities in China. By analyzing eight representative variables across four dimensions—new infrastructure construction, data resources and applications, government services, and resource input—the study aims to uncover configurations and pathways that affect industry growth. The results reveal four effective strategies: combining infrastructure with data application, integrating government services with data application, coupling infrastructure with resource investment, and focusing solely on government services. Core variables such as optical cable length, policy environment, and service environment require governmental intervention to foster development. Therefore, continuous enhancement of new infrastructure construction, supporting the development of small and medium-sized Enterprises in big data, strengthening the big data industry and government service environment, and increasing investments in talent and capital are recommended to drive industry progression.