Government Departments Research Articles

Hybrid Fuzzy Method for Performance Evaluation of City Construction

Evaluating the performance of city construction not only helps optimize city functions and improve city quality, but it also contributes to the development of sustainable cities. However, most of the scoring rules for evaluating the performance of city construction are overly cumbersome and demand very high data integrity. Moreover, the properties, change scale, and scope of different evaluation indicators of city construction often lead to uncertain and ambiguous results. In this study, a hybrid fuzzy method is proposed to conduct the performance evaluation of city construction in two phases. Firstly, a city performance index (CPI) was developed by combining the means and standard deviations of indicators of city construction to address the volatility of historical statistical data as well as different types of data. Considering the sampling errors in data analysis, the parameter estimation method was used to derive the 100% × (1 − α) confidence interval of the CPI. Buckley’s fuzzy approach was then adopted to extend the statistical estimators from the CPI into fuzzy estimators, after which a fuzzy CPI was proposed. To identify the specific improvement directions for city construction, the fuzzy axiom design (fuzzy AD) method was applied to explore the relationship between the targets set by city managers and actual performance. Finally, an example of six cities in China is provided to illustrate the effectiveness and practicality of the proposed method. The results show that the performance of Chongqing on several evaluation indicators is lower than that of other cities. The proposed method takes into account the issues of uniformity and diversity in the performance evaluation of city construction. It can enable a quantitative assessment of the city construction level in all cities and provide theoretical support and a decision-making basis for relevant government departments to optimize city construction planning and scientifically formulate city construction policies.

Research on the Game Strategy of Mutual Safety Risk Prevention and Control of Industrial Park Enterprises under Blockchain Technology

Systematic management of corporate safety risks in industrial parks has become a hot topic. And risk prevention and control mutual aid is a brand-new model in the risk and emergency management of the park. In the context of blockchain, how to incentivize enterprises to actively invest in safety risk prevention and control mutual aid has become a series of key issues facing government regulators. This paper innovatively combines Prospect Theory, Mental Accounting, and Evolutionary Game Theory to create a hypothetical model of limited rationality for the behavior of key stakeholders (core enterprises, supporting enterprises, and government regulatory departments) in mutual aid for safety risk prevention and control. Under the static prize punishment mechanism and dynamic punishment mechanism, the evolutionary stabilization strategy of stakeholders was analyzed, and numerical simulation analysis was performed through examples. The results show: (1) Mutual aid for risk prevention and control among park enterprises is influenced by various factors, including external and subjective elements, and evolves through complex evolutionary paths (e.g., reference points, value perception). (2) Government departments are increasingly implementing dynamic reward and punishment measures to address the shortcomings of static mechanisms. Government departments should dynamically adjust reward and punishment strategies, determine clearly the highest standards for rewards and punishments, and the combination of various incentives and penalties can significantly improve the effectiveness of investment decisions in mutual aid for safety risk prevention and control. (3) Continuously optimizing the design of reward and punishment mechanisms, integrating blockchain technology with management strategies to motivate enterprise participation, and leveraging participant feedback are strategies and recommendations that provide new insights for promoting active enterprise investment in mutual aid for safety risk prevention and control. The marginal contribution of this paper is to reveal the evolutionary pattern of mutual safety risk prevention and control behaviors of enterprises in chemical parks in the context of blockchain.

The Experience of Observational Departments’ Functioning for Treatment of Patients with Tuberculosis from COVID-19 Contact and Convalescents after COVID-19

Relevance. To control COVID-19, a net of special infection hospitals and departments was created, a system of medicaments and protective means’ supply was set up, necessary normative and regulatory documentation was developed and overall vaccination of population was performed in Moscow. Within frames of work for prophylaxis of COVID-19 spread in patients with tuberculosis at in-patient units of the State Budgetary Healthcare Institution of Moscow city «The Moscow Research and Clinical Center for Tuberculosis Control of the Moscow Government Department of Health” (hereinafter referred as the Center), observational departments for treatment of patients with tuberculosis from COVID-19 contact and convalescents after COVID-19. Aims. To evaluate specialized observational departments’ work as part of general anti-epidemic control measure system for COVID- 19 at tuberculosis hospitals. Materials and methods. The observational departments’ work within the period of 2020–2022 with 1075 patients treated including 400 patients from COVID-19 contact areas (37.2%) and 675 convalescent patients after COVID-19 (62.8%), was analyzed. The results obtained during the study were statistically treated by means of application program package Microsoft Office 2007. The quantitative parameters with presumably normal distribution were described with mean arithmetic values (M) and standard deviations (SD), and 95% confidence interval (CI 95%). The estimation of significance of differences between outcomes was evaluated with the Pearson χ2 test. The differences were considered to be statistically significant with p < 0,05. Results and discussion. The evaluation data on functioning efficacy of observational departments for patients with tuberculosis from COVID-19 contact and convalescent patients with tuberculosis after COVID-19 within the large medical institution hospital of physiatry profile. Among all patients, 153 of patients who fell ill with COVID-19 (14.2%; 95% CI [12.21–16.38%]) were determined, which lowered the number of COVID-19 areas at in-patient departments of the Center by 11.8%. The mean timeframes of COVID- 19 determination in general were 8.0 days: 5.4 days among contacts from new coronavirus infection areas and 12.4 days among convalescents at the department for the treatment of patients with tuberculosis and new coronavirus infection. The comparative analysis showed that COVID-19 was more frequently determined in tuberculosis patients from the contact with those who fell ill with COVID-19 (p < 0.001) than in convalescents. Conclusions. During medical care for patients of physiatry profile in Moscow city, a wide range of management decisions consisting in the change of routing system in specialized medical care, was taken. Among them, creation and functioning of observational departments for contact persons from COVID-19 areas and convalescents after COVID-19 play a particular role.Creation of such departments within a large medical institution enabled the contemporary isolation of contact persons from COVID- 19 areas and convalescents after COVID-19 and allowed the additional control of nosocomial infection spread

The incentive effects of project governance elements on agents in agent-led construction of social security housing projects

The agent-led construction system is a construction mode that emphasizes the introduction of professional management teams instead of government departments to develop public projects in China, including social security housing. In reality, the problem in practice is that the government owners’ management system of the agent market is not sound enough, and it cannot effectively motivate the agents. Existing research has not paid enough attention to this agent construction market. To reveal the effective incentives of agent developers, using the stimulus–organism–response theory, this study constructed a structural equation model and proposed a research hypothesis about the effect of project governance elements on project performance. The study found that governance elements including internal contractual governance, external contractual governance, and relational governance, had a positive incentivizing effect on the project performance. The psychology and behavior of the construction agent played a partial mediating role. The results provide a policy implication for city government to improve the incentive system for agent construction of security housing projects.

International Workers' Day: Consumption Patterns of Morphine, Codeine, and Methamphetamine in Urban and Rural Areas Based on Wastewater-Based Epidemiology.

Wastewater-based epidemiology (WBE) is a reliable means to estimate drug consumption in a specific population. By measuring the concentration of drug residues or metabolites in wastewater, the consumption behavior pattern of a specific population can be deduced. Using the WBE method, the present study, for the first time, continuously monitored the differences in the consumption of morphine (MOR), codeine (CODE), and methamphetamine (METH) in three wastewater-treatment plants in a city and two surrounding villages in Xinjiang, China during International Workers' Day and the following week. The wastewater samples were pretreated by solid-phase extraction and then analyzed by high-performance liquid chromatography-tandem mass spectrometry. Methamphetamine was not detected in rural areas and was detected only on International Workers' Day in urban areas. According to the estimation of per capita consumption, the per capita consumption of MOR, CODE, and METH in urban inhabitants was 12.04 to 23.39, 10.44 to 16.39, and 1.31 mg/day/1000 inhabitants. The per capita consumption of MOR and CODE in rural areas was 5.19 to 8.35 and 2.56 to 3.52 mg/day/1000 inhabitants. The consumption of MOR in urban and rural areas was significantly higher than that of CODE and METH. During International Workers' Day, workdays, and weekends, the consumption of MOR and CODE in urban areas is significantly higher than that in rural areas. Compared with those on weekends, the consumption of urban MOR and CODE increased more during International Workers' Day. The consumption of MOR in urban areas showed a weekend effect. The present study can provide information for subsequent research and government departments. Environ Toxicol Chem 2024;00:1-9. © 2024 SETAC.

Discussion of Projects for the Development of the Amudarya Flotilla by the Russian Government at the Turn of the 19th–20th centuries

The article examines the approaches of government departments regarding the development of private shipping on the Amu Darya, emphasizing the importance of the Amu Darya waterway in the context of the development of the Central Asian regional transit potential at the turn of the 19th–20th centuries. The work also analyzes the financial indicators of this infrastructure project, its impact on strengthening the position of the Russian Empire on the territory of the southern Central Asian frontier. The author noted key role of the Military Department in the discussion and implementation of the Amudarya flotilla project, the contradictory approaches of government structures regarding private shipping projects, which ultimately led to the lack of a decision on this issue. The author concluded that, during the discussion of this water transport project, due to the uncertainty of many of its aspects and the unsettled financial issues the model of attracting private investors to its implementation was not accepted by the state. At the same time, due to geostrategic and economic reasons, the Amudarya flotilla remained important for the Military Department even in a situation of increasing budgetary unprofitability of this project. The main provisions and conclusions of the work may be of interest to historians specializing in economic history and orientalists studying the region of Central Asia and the Middle East.

Efficacy of continuous employee learning and development in the South African public service between 2014 to 2023 era

Modern technologies have intensified innovations and necessitated changes in public service processes and operations. Continuous employee learning development (CELD) is one means of the molecule-atom that keep employees motivated and sustain competitiveness. The study explored the efficacy of CELD in relation to modern technology in the South African (SA) public service departments between 2014 to 2023 era. Departments are faced with challenge of equipping their employees with adequate professional and technical skills for both the present and the future in order to deliver specific government priorities. Data for the study were gathered utilizing a qualitative semi-structured e-questionnaire. The study sample consisted of 677 human capital development practitioners from national and provincial government departments in SA. The inefficacy CELD and the inadequacy of technological infrastructure and service delivery can be attributed to the failure by executive management and senior managers to invest in CELD to prepare employees for digital world. It is recommended that departments should use Ruggles’s knowledge management, Kirkpatrick’s training, and Becker and Schultz’s human capital models as sound measurement tools in order to gain a true return on investment. The study adds pragmatic insight into the value of CELD in the new technological environment in public service departments.

S04-4: The HEPA PAT: An in-depth tool to audit HEPA policies at national level

Abstract Purpose The Health-Enhancing Physical Activity Policy Audit Tool (HEPA PAT) a standardized protocol for the detailed compilation and communication of country-level policy responses on physical inactivity. This presentation aims to briefly present the structure of the tool as well as its use in PA policy research. Methods The 29 open-ended and closed questions of the HEPA PAT are structured around a set of 17 key criteria, which were identified based on experiences from several previous guidelines and comparisons of physical activity policy. It supports standardized data collection and is to be completed collaboratively by a team of national stakeholders from all relevant political sectors. However, the process of its application differed across countries. Results The HEPA PAT has been applied in 13 European countries (Belgium, Croatia, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Slovenia, Switzerland). These studies provided a detailed overview of physical activity policies for the different sections of the tool such as, for instance, leadership and partnerships, policy documents, evaluation, and funding. A recent study has shown that the tool can be applied to understand aspects influencing the policy process (agenda-setting, policy formulation, decision-making, policy implementation, evaluation). Conclusions The studies based on the HEPA PAT showed in which areas governments are already active to promote physical activity and what improvements can be made. Cross-country comparisons also showed that procedures and timelines of using the HEPA PAT have to be adapted to national contexts. Overall, the instrument can make an important contribution to understanding and informing physical activity policy, especially when used as an add-on to regular monitoring tools like the EU HEPA Monitoring Framework. The PAT completion also fostered new connections with policy makers and officials in government departments and among HEPA stakeholders within and outside of government, which in itself was seen to be extremely valuable. Funding Source No funding

Integrating social policy dimensions into entrepreneurship education: a perspective from India

Social innovation and social enterprise are often supposed as methodological solutions to address multifaceted socio-economic problems, due to the sharing of ideas and their involvement of stakeholders from different sectors. This cooperative treatise (Ziegler in Innov Eur J Soc Sci Res 30:388–405, 2017) is striking to legislators across the political gamut. This research is therefore positioned within the broader literature on social innovation and its policy relevance; even though social innovation is not a novel thought, the application of social innovation as a policy idea and its part in relation to the restructuring of the prevailing welfare establishment has gained momentum in recent years. Hence, in their paper the authors will examine how social enterprise as a concept can act as a positive catalyst for influencing policy (i.e. public and social) in the developing world. To meet the overall aim of this paper, the authors employed a case study of India and applied a three-step approach, namely: (1) a literature review process that explored a variety of policy methods that can influence on the accomplishment and measurement of social enterprises; (2) a policy survey, which entailed desk-based searches of national and state-level policies, followed by stakeholder consultation queries to complement online results; and (3) qualitative interviews with stakeholders from government agencies and departments at national and state levels, including the Ministry of Finance, representatives of private industry, chambers of commerce, social investors, social enterprise networks, and advocacy leads. The research findings that are presented in this paper were funded by Delhi School of Public Policy and Governance, Institute of Eminence at the University of Delhi.

Research on the Impact of ESG Performance on the Export of Listed Companies

The ESG concept is highly compatible with China's new development concept, but there is no definitive conclusion on whether ESG performance has a positive impact on a company's exports. This article uses A-share listed companies in Shanghai and Shenzhen from 2015 to 2022 as research samples to empirically examine the impact of ESG performance on corporate exports. Research has found that a company's good ESG performance has a significant positive impact on exports. The better the company's ESG performance, the larger its export scale. This article has certain enlightening significance for enterprises and investors to attach importance to ESG performance, and for government departments to improve ESG information disclosure systems.

Research on the Motivation and Effect of Corporate Spin-Offs and Listings Based on Hai Di Lao's Spin-off of Super Hi

With the continuous development of the capital market, some listed companies select the spin-off listing method, diving some of their businesses into relatively independent subsidiaries and going public, aiming to better meet the development strategies of companies and the needs of the capital market. This paper aims to analyze the motivation and economic benefits of listed companies choosing a spin-off listing, in order to consider the conditions and significance of spin-off listing and provide reference suggestions for enterprises in the capital market and relevant government departments. This article takes Hai Di Lao splitting Super Hi as an example to study the motives behind the split and analyzes the economic benefits that the split brings to both the parent firm and subsidiary. Spin-off listing is an important measure for enterprises in the capital market. Finally, the paper provides reference suggestions for other firms in need in the capital market to choose spin-off listing cautiously and for the China Securities Regulatory Commission to regulate the behavior of spin-off listing.

Research Review on the Mixed Reform System of State-owned Enterprises in China

The state-owned economy is the pillar economy of China. If the nationalized enterprises and non-nationalized enterprises develop at the same time, they can further improve the shortage of China's economic system and improve the production efficiency. As an excellent policy, the mixed reform system makes full use of the advantages of China's social and market background, scientifically and effectively solves the disadvantages of China's economic system, improves China's market status, strengthens the national supervision over the work of government departments, and promotes the healthy and long-term sustainable development of China's economy. This paper aims to summarize the significance of the mixed reform in China. The mixed reform of state-owned enterprises will help state-owned capital and private capital to become stronger, better and bigger, improve the competitiveness of enterprises and build world-class enterprises. Mixed reform of state-owned enterprises is conducive to the organic combination of public ownership and market economy. The mixed reform of state-owned enterprises is conducive to stimulating the vitality of micro subjects.

Understanding Corruption in the South African Construction Industry

Corruption persists in the construction industry, impeding service delivery. This study aimed to understand corruption among practitioners within the South African (SA) construction industry. The study included practitioners in the construction industry (private and public sector) operating across seven associations in Johannesburg, SA. Participants were recruited using a snowball sampling method. Participants completed an open-ended, semi-structured interview (12 questions), conducted face-to-face and took 45 to 60 minutes. There were a total of 11 participants. Respondents felt collusion exists due to poor ethics and that poor ethics among built environment stakeholders result in unethical behaviour. There was consensus that corruption affects the economic growth of SA and that small, micro, and medium enterprises are vulnerable when the economy performs poorly. Participants agreed that corruption could result in delayed or no completion of projects, affect quality standards and that incompetent contractors result in poor performance. Participants felt that corrupt practices result in government departments paying contractors late. On the other hand, whistleblowing rarely occurs due to its risky nature. There was agreement that unethical practices affect securing contracts during procurement and that the manipulation of procurement processes results from a lack of transparency. Corruption is a challenge in the SA construction industry and needs to be eliminated. Key Words: construction research; corruption; South Africa; construction industry

Resolving sustainable development conflicts caused by vinyl leakage accidents in the USA: From the perspective of graph model under fuzzy preferences with self-confidence

On February 3, 2023, a railroad accident led to the release and combustion of 115,580 gallons of vinyl chloride monomer in East Palestine, Ohio, USA. The large leakage and long-time combustion of vinyl chloride monomer harmed the stability of local sustainable ecosystems and the health of residents, as the burning produced deadly toxins, triggering dissatisfaction from residents and environmental protection organizations. With the COVID-19 pandemic still unfolding globally, decision makers (DMs) in vinyl chloride leakage accidents must consider the existing environmental health uncertainty, potentially leading to uncertainty in their preference cognitive. Thus, this paper proposes a novel fuzzy preference with a self-confidence structure of the graph model for conflict resolution (GMCR) to resolve the sustainable development conflicts caused by the vinyl chloride leakage accident in Ohio. Fully considering the uncertainty of option choice by DMs and the different levels of confidence in DMs’ preference selection, four different fuzzy stability definitions of self-confidence are defined in GMCR. The analysis results suggest the following: (1) During conflicts, the US Norfolk Southern Corp should assume corporate responsibility by setting up a health monitoring system for residents in Ohio; the company should pay for the medical examinations and related care expenses for residents within the scope of the vinyl chloride leakage accident. (2) The negotiation of all stakeholders in conflicts can promote reconciliation. Finally, the analysis process and results of this study can provide guidance to government departments for properly handling major accidents and appeasing affected residents.

A model-based assessment of social isolation practices for COVID-19 outbreak response in residential care facilities

BackgroundResidential aged-care facilities (RACFs, also called long-term care facilities, aged care homes, or nursing homes) have elevated risks of respiratory infection outbreaks and associated disease burden. During the COVID-19 pandemic, social isolation policies were commonly used in these facilities to prevent and mitigate outbreaks. We refer specifically to general isolation policies that were intended to reduce contact between residents, without regard to confirmed infection status. Such policies are controversial because of their association with adverse mental and physical health indicators and there is a lack of modelling that assesses their effectiveness.MethodsIn consultation with the Australian Government Department of Health and Aged Care, we developed an agent-based model of COVID-19 transmission in a structured population, intended to represent the salient characteristics of a residential care environment. Using our model, we generated stochastic ensembles of simulated outbreaks and compared summary statistics of outbreaks simulated under different mitigation conditions. Our study focuses on the marginal impact of general isolation (reducing social contact between residents), regardless of confirmed infection. For a realistic assessment, our model included other generic interventions consistent with the Australian Government’s recommendations released during the COVID-19 pandemic: isolation of confirmed resident cases, furlough (mandatory paid leave) of staff members with confirmed infection, and deployment of personal protective equipment (PPE) after outbreak declaration.ResultsIn the absence of any asymptomatic screening, general isolation of residents to their rooms reduced median cumulative cases by approximately 27%. However, when conducted concurrently with asymptomatic screening and isolation of confirmed cases, general isolation reduced the median number of cumulative infections by only 12% in our simulations.ConclusionsUnder realistic sets of assumptions, our simulations showed that general isolation of residents did not provide substantial benefits beyond those achieved through screening, isolation of confirmed cases, and deployment of PPE. Our results also highlight the importance of effective case isolation, and indicate that asymptomatic screening of residents and staff may be warranted, especially if importation risk from the outside community is high. Our conclusions are sensitive to assumptions about the proportion of total contacts in a facility accounted for by casual interactions between residents.

Research on government regulation methods for the spatial layout of retail pharmacies: practice in Shanghai, China

BackgroundIn China, retail pharmacies are critical sources for obtaining medications and play a vital role in residents’ daily access to drugs and treatment of common illnesses. Effectively guiding the placement of these pharmacies in areas of need through government regulation is crucial for enhancing medication access. In this study, we used population and retail pharmacy spatial distribution data from Shanghai to design guidance and supplementary methods for optimizing the spatial layout of retail pharmacies and medical insurance designated pharmacies based on regional characteristics.MethodsPopulation distribution, road traffic network, administrative division and retail pharmacy data from Shanghai in 2018 were collected from relevant government departments. ArcGIS 10.3 was used to map the retail pharmacies and population distribution. Based on the spatial distribution of population and the service standards of pharmacies, service circles with insufficient pharmacies were identified, and supplementary methods for retail pharmacies and medical insurance designated pharmacies were developed.ResultsIn 2018, Shanghai had 3009 retail pharmacies, each serving an average of 6412 residents. The city was divided into 2188 basic pharmaceutical service circles, each within a 15-minute walking distance. The results indicated that there were 1387 service circles without any pharmacies, 151 of which had populations exceeding 5000. Additionally, 356 service circles had pharmacies but lacked medical insurance designated ones. After supplementation, 841 retail pharmacies were planned to be added in residential areas. Compared with before, the coverage area and population served of the pharmacies increased significantly.ConclusionsThis study mapped the spatial distribution of population and retail pharmacies in Shanghai, and designed government guidance and supplementary methods for optimizing the layout of retail pharmacies. The findings offer valuable insights for government agencies in low- and middle-income countries to improve the spatial distribution of retail pharmacies.

The Impact of Digital RMB Promotion on China's Corporate Financial System and Policy Recommendations

With the deep development of the digital economy era, digital RMB, as an important form of central bank digital currency, plays an increasingly crucial role in China's financial system. It not only has all the functions of traditional currencies, but also shows unique advantages in enhancing payment efficiency, reducing transaction costs, and improving financial regulatory capabilities. This study conducted an in-depth analysis of the impact of the promotion of the digital RMB on China's corporate financial system by visiting and researching a number of enterprises and collecting financial data over a five-year period. The study finds that the promotion of digital RMB has facilitated the convenience of inter-company payments and settlements, enhanced the traceability of financial data, and positively impacted the enhancement of corporate credit availability and financial service innovation. However, there are also challenges such as increased costs for enterprises to adapt to the new system and risks of digital currency custody. Based on this, this paper constructs a multi-level analytical framework to systematically sort out the mechanisms of the impact of digital RMB on the corporate financial system, and puts forward a series of policy recommendations accordingly. These recommendations involve strengthening the construction of corporate digital infrastructure, coordinating the interface between digital RMB and existing financial regulatory policies, and enhancing corporate digital currency knowledge training. This study aims to provide theoretical support and empirical references for policy formulation and financial decision-making by government departments, financial regulators, and enterprises in the digital currency era.

Study on the Theme Evolution and Synergy Assessment of China’s New Energy Vehicle Policy Texts

Drawing on data from 133 Chinese New Energy Vehicle (NEV) policy documents from 2007 to 2023, this study utilizes Dynamic Topic Modelling (DTM), social network analysis and a quantitative model to investigate the evolutionary path of policy themes and the coordination effects. The following results were obtained. (1) A thematic cross-sectional analysis identified six core policy themes, namely, coordinated promotion of technology and finance, industry development and safety standardisation, market service and technical support systems, promotion strategy and urban cluster development, industrial capital and safety supervision mechanisms, and policy support and market expansion. The analysis also mapped the distribution of hot spots within these themes. (2) The keyword co-occurrence network of the NEV policy indicated that the network structure evolved from an initial ‘overall dispersion–theme concentration’, comprising 16 policy themes, to an ‘overall stability–theme coordination’, consisting of 14 policy themes. (3) The coordination degrees across the three types of policies exhibited a consistent upward spiral, with the comprehensive coordination index surging from 30 in 2007 to 951 in 2023, underscoring the complementary effects among policy instruments. These conclusions offer valuable insights for government departments to understand NEV development trends and dynamically adjust policy themes accordingly.

Applying fuzzy logic to balanced scorecard for the performance evaluation of government e-services

Purpose The purpose of this study is to assess the performance of United Arab Emirates (UAE) Government e-services by using the fuzzy technique for order preference by similarity to ideal solution (TOPSIS) methodology, integrating insights from the balanced scorecard (BSC) framework across financial, customer, internal business and learning and growth perspectives. Design/methodology/approach Using the fuzzy TOPSIS method, this paper evaluate three e-services in the UAE against 12 criteria representing the balanced scorecard perspectives. Expert evaluation and sensitivity analysis are used to identify the most sustainable e-service alternative. Findings The study findings emphasize the importance of prioritizing customer-centric metrics, improving service reliability and efficiency, and investing in employee training to enhance e-government service performance in the UAE. Sensitivity analysis reinforces the robustness of our results and identifies key criteria influencing decision-making. Research limitations/implications The data was collected only from experts in selected UAE Government departments. This may affect the generalization of the findings. Also, only three e-services were evaluated. Future studies could include various e-services not covered in this study and use different multi-criteria decision-making methods. Practical implications Prioritizing customer satisfaction: Priority should be given to customer satisfaction as it is a critical factor in evaluating e-services because of its importance. It also highlights the importance of considering user feedback and ensuring that e-services have a high level of friendliness and responsiveness to their needs. It follows that minimizing errors and ensuring quick and efficient transactions are crucial. Emphasizing reliability and transaction efficiency: Reliable services and transaction efficiency are also essential criteria for evaluating e-government services. This suggests that e-government services should be designed to minimize errors and ensure that transactions are completed quickly and efficiently. Managing IT costs: To deliver e-government services affordably, effective IT cost management is crucial. This emphasizes how crucial it is to effectively manage IT costs to guarantee the efficient delivery of e-government services. Social implications From a customer perspective, adopting BSC can create a favorable customer attitude, encourage long-term customer support, and increase customer satisfaction and loyalty. These factors have significant social implications for UAE and expatriate individuals who are using such e-government services. Originality/value This study contributes to the literature by showcasing the applicability of the fuzzy TOPSIS methodology in evaluating UAE e-government service performance. By examining multiple perspectives of the BSC, this paper provide valuable insights into enhancing the efficiency and effectiveness of e-services in the UAE Government sector.

Demand Forecasting of Nurse Talents in China Based on the Gray GM (1,1) Model: Model Development Study.

In a global context, the shortage of nursing personnel has emerged as a significant challenge, particularly in countries such as China experiencing population aging. The inadequacy of nursing human resources has become one of the primary threats affecting the quality of health services available to Chinese residents. Therefore, forecasting the demand for nursing personnel has become an important issue. This study presents a Gray GM (1,1) forecasting model for predicting the future 10-year demand for nursing workforce and the number of specialized geriatric nurses, aiming to provide a scientific basis for the development of policies in health care institutions in China. Based on data from the China Statistical Yearbook 2022, the Gray GM (1,1) model was used to predict the demand for nursing jobs and geriatric nurses over the next 10 years (2024-2033). The results indicate that from 2024 to 2033, amidst a continuous growth in the overall population and an increasingly pronounced trend of population aging, the demand for nursing workforce in China, especially for specialized geriatric nurses, is projected to steadily increase. The paper provides a reference basis for the establishment of China's health care workforce system and the involvement of government departments in health care workforce planning.