Government Public Relations Research Articles

Exploring the mediating role of government–public relationships during the COVID-19 pandemic: A model comparison approach

This study proposed, tested, and compared three models to examine an antecedent and outcome of government–public relationships. It conducted three surveys of 9675 people in mainland China, Taiwan, and Hong Kong from August 2020 to January 2021. The results of the model comparison supported the proposed reciprocal model: not only were relational satisfaction and relational trust found to mediate the effect of perceived responsiveness on people’s word-of-mouth intention to vaccinate, but they also had a reciprocal influence on each other. This study further affirmed that the relative effects between satisfaction and trust. We also found that emotion-dominant model is more powerful than cognition-dominant model, i.e., people’s feeling of satisfaction happens before sense of trust, which results from their perceived organizational responsiveness and then contribute to their word-of-mouth behavioral intention. The theoretical and practical implications of this study were also discussed.

JOURNALISTIC CULTURE IN THE ONLINE MEDIA OF THE BANDUNG CITY GOVERMANTS PUBLIC RELATIONS

The journalistic culture is currently evolving at such a quick pace that it is reflected in the public media held by the Bandung City government. Especially in the online public media, which is administered by the Bandung City government's Public Relations, such as websites, Facebook, Twitter, and Instagram. The goal of this study is to learn more about Bandung City Public Relations' journalistic culture. This study took a qualitative approach and used a qualitative descriptive method, with Kuhlthau's Information Search Behavior Theory, also known as the "Information Search Process" (ISP), as the scalpel. The ISP is divided into six stages: initiation, selection, exploration, formulation, collections, and presentations. Information gathered through interviews with five people who work in the Bandung City Government's Public Relations department. The Research results, First, there are several types of journalistic activities such as news writing, press releases, photography, videography, and media analysis; second, journalistic products such as news, press releases, photos, videos, magazines, and tabloids are produced; third, there is a routine agenda, important indicators, and editorial policies that are implemented; fourth, the existence of a certain point of view in determining the news taken; and fifth, there is a routine agenda, important indicators, and editorial policies that are implemented.

GAINING PUBLIC TRUST THROUGH DIGITAL MEDIA BY PUBLIC RELATIONS OF THE GOVERNMENT OF SLEMAN YOGYAKARTA

This study intends to describe the efforts of the District Government Public Relations. Sleman in building public trust in dealing with the COVID-19 pandemic situation. Hoax information results in a decrease in public trust in the government because there is a lot of miss information related to COVID-19 and miss information related to government policies, causing a crisis of trust. Therefore, Government Public Relations has the main task of conveying true information and must be able to build public trust and deal with crisis situations. This type of research is descriptive research with a qualitative approach. Data collection techniques were carried out by in-depth interviews with the Public Relations of the District Government. Sleman and literature study. The concept of Public Relations (Cutlip & Center) and the Dimensions of Public Trust (Rawlins) help researchers to explain public relations efforts to build public trust during the COVID-19 pandemic. The results showed that the Public Relations of the District Government. Sleman has been in building public trust and fighting hoaxes by providing fast information through online media, delivering clear, consistent messages and coordinating efforts to build trust. Nevertheless, the researcher considers the efforts to build public trust carried out by the Public Relations of the District Government. Sleman is not yet fully maximized. This is because there is no clear measurement by the Public Relations of the District Government. Sleman to evaluate performance and efforts to build trust in the community regarding the COVID-19 pandemic.

MANAGEMENT PATTERNS IN THE PROTOCOL AND SECTION LEADER COMMUNICATION IN BUILDING CREDIBILITY ON CHANGES IN ORGANIZATIONAL FUNCTIONS

This article discusses the Protocol Management Pattern and Leader Communication in forming credibility for changes in organizational functions. The Protocol Section and Leader Communication Section at the Regional Secretariat ideally has a strategic position that provides flexibility in carrying out its modern and dynamic functions. This study uses a qualitative method with a descriptive design. The results of the study, that the management of Protocol and Leadership Communication at the Regional Secretariat of Sumbawa Regency is still in the area of delivering information to the public, and has not played a role in strategic decision-making within the organization. Increasing understanding of Public Relations in government is very important, and Protocol and Leadership Communication activities carried out are in the field of public relations science and practice. Keywords: Protocol, Leader Communications, and Information

City Branding Lamongan Megilan (Qualitative Descriptive Study on City Branding Strategy Planning in Lamongan Regency Government Public Relations to Get Brand Positioning)

A city is considered to have a strong brand qualification if it has a variety of potential that is worthy of being sold as a tourist and investment destination. Lamongan Regency is considered to have these qualifications, and regional marketing methods are still ineffective and poorly understood by the public. This study aims to see a good Lamongan Regency City Branding planning strategy by exploring all its planning activities, so that the Lamongan Regency City Branding planning process can be consistent. The research method applied is a qualitative type with a constructivist paradigm. The research focus emphasizes planning and meaning (subject perspective). In data collection techniques through interviews and documentation. To determine informants using purposive sampling. Then the data analysis techniques are data collection, data condensation, data presentation, and drawing conclusions/verification. The results of the research show that the Lamongan District Public Relations has carried out all stages of planning the formation of City Branding in Lamongan Regency, in order to achieve the expected image as a Megilan Lamongan Regency by highlighting all the potential of Lamongan Regency to get Brand Positioning.

When publics collide: Developing the dual orientation conflict model in inter-public conflict

Inter-public conflict has largely been neglected in PR research. When left to fester, such conflict may perpetuate prejudice, injustice, inequality, and other societal ills. From a PR standpoint, organizations may find it increasingly difficult to operate in the resulting climate of hostility. This piece aims to shift focus from managing direct, organization-public conflict to navigating indirect, inter-public conflict, thus broadening conflict management perspectives. Based on contingency and social identity theories, we test the dual orientation conflict model (DOCM) in the field of government public relations. The model posits two dimensions (embracing/excluding and in-group/out-group) and categorizes four types of conflict orientation (adaptation, in-group adoption, out-group adoption, and avoidance). The proposed four-factor model, comprised of 16 items, was found to be reliable and valid in an online survey of 2498 South Korean citizens across different conflictual problems. Theoretical and strategic implications are discussed.

STRATEGI HUMAS PEMERINTAH DAERAH DALAM PENGEMBANGAN PARIWISATA WADUK JATIGEDE KABUPATEN SUMEDANG

This article discusses about Local government's public relations strategy in socializing the new tourism development of Jatigede Dam in Sumedang Regency. The method used in research is qualitative methods. Data collecting techniques through observation, in-depth interviews and documentation collection. Research informants were determined purposively from elements of local government, community groups, tourism business actors, and tourists. The results of the study concluded that the local government public relations strategy in developing tourism in the Jatigede Dam was carried out through several types of strategies. The programs have been implemented well but still need to be improved again to increase the number of tourists.

Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management

Little theory-grounded research addresses how to use social media strategically in government public relations through machine learning. To fill this gap, we propose a way to optimize social media analytics to manage issues and crises by using the framework of attribution theory to analyze 360,861 tweets. In particular, we examined the attribution of crisis responsibility related to the spread of COVID-19 and its relations to the negative emotions of U.S. citizens on Twitter for six months (from January 20 to June 30, 2020). The results of this study showed that social media analytics is a valid tool to monitor how the spread of COVID-19 evolved from an issue to a crisis for the Trump administration. In addition, the federal government’s lack of response and inability to handle the outbreak led to citizens’ engagement and amplification of negative tweets that blamed the Trump White House. Theoretical and practical implications of the results are discussed.

Poverty, Inequality Statistics and Knowledge Politics Under Thatcher

Abstract It is common knowledge that, under the premiership of Margaret Thatcher, economic inequality and poverty in the United Kingdom rose dramatically, but it is often overlooked that during the 1980s knowledge about movements in poverty and inequality was much less certain and was subject to political battles over statistical policies, measurements and figures. This article connects the historiography on Thatcherism to the growing scholarship on the politics of statistics. Based on recently declassified government records and other archival and published sources, it explores government interventions in official statistics and their impact on public discourse on issues of economic inequality. The Thatcher government endeavoured to transform the social-democratic knowledge regime inherited from the 1970s by cutting back existing statistical series on income and wealth distribution and by gearing the low income statistics towards the concept of absolute poverty, as favoured by the New Right. Moreover, the government made extensive use of statistical artefacts for government public relations purposes, including controversial claims about substantial rises in the real incomes of the poorest under Thatcher. The article traces how ministers and civil servants used statistical knowledge to promote narratives about the success of Thatcher’s policies and the trickle-down effect, complementing recent research about government public relations and Thatcherite efforts to recast social discourse. It argues that knowledge politics were employed to marginalise issues of economic inequality and to defuse opposition against market-driven reforms.

MEDIA RELATIONS STRATEGY OF JOMBANG DISTRICT GOVERNMENT PR IN IMPLEMENTING PUBLICITY DURING THE COVID-19 PANDEMIC

Building a media relations strategy to achieve agency publicity is carried out by the Jombang Regency Government Public Relations to carry out cooperative relationships with the mass media, especially during the COVID-19 pandemic. The public needs to know information about COVID-19 updates and government programs in order to get accurate and reliable information from the source. This study aims to determine the media relations strategy of the Jombang Regency Government Public Relations in carrying out publicity during the pandemic. This research method uses qualitative research with descriptive analysis. The technique used in data collection is in two ways, namely in-depth interviews, and documentation. The results of this study explain that the Jombang Regency Government Public Relations during the COVID-19 pandemic has attempted to disseminate and convey information to the public, but its implementation is still not optimal, because there are obstacles such as: (a) Limited information in accessing technology in some areas. the Jombang community. (b) There are media that take advantage of the news of the COVID-19 pandemic situation. Therefore, the Public Relations of the Jombang Regency Government set a special strategy in conducting media relations, namely managing relationships, develop strategy and develop networks. The purpose of this strategy is to support the public relations tasks of the Jombang Regency Government Public Relations in reaching out to the entire community.

THE ROLE OF HULU SUNGAI SELATAN’S GOVERNMENT PUBLIC RELATIONS IN EDUCATING THE COMMUNITY ABOUT THE DANGERS OF COVID-19

During the Covid-19 pandemic, Public Relations (PR) has a strategic function as a mediator of information from the government to the community. Public relation is an important support in achieving the goals set by an organization's management. Hulu Sungai Selatan Regency is one of the government agencies that use public relations as a means to inform the development of COVID-19. This study aims to find out how the role of the HULU SUNGAI SELATAN Regency Government Public Relations in educating the public about the dangers of Covid-19. The research method used is that the researcher uses qualitative research because he wants to emphasize the quality of the data, not the quantity of data. The results of the study indicate that the Hulu Sungai Selatan government through Public Relations has made efforts to educate the public regarding the current conditions of distribution, the number of Positive, PDP, and ODP in the Hulu Sungai Selatan Regency. Also contains policies, activities, appeals such as other important appeals, as well as activating Regional Apparatus Organizations to obtain information that will be published to the public.

Adopsi media sosial oleh pemerintah: studi kasus akun TikTok kementerian keuangan

The use of social media as a communication medium for organisations, including by government agencies, is a practice that is considered more efficient than traditional media. One of the social media that has been widely used in the last two years is TikTok. This article describes the process of adopting TikTok as a new communication medium for the government and its management strategy. The study focused on the @kemenkeuri account owned by the Ministry of Finance, which is one of the best government institutions in the field of Government Public Relations (GPR) in Indonesia. Data were obtained through interviews with @kemenkeuri’s administrators and through observations on the TikTok@kemenkeuri account page. The results of the study indicate that the adoption of TikTok by the Ministry of Finance is currently still in its second stage, which according to the Mergel & Bretschneider (2013) model is referred to as the “Order from Chaos” stage.

COMMUNICATION EFFECTIVENESS AND IMAGE OF THE NATIONAL AGENCY FOR DISASTER MANAGEMENT (BNPB) IN DISSEMINATING COVID-19 INFORMATION IN INDONESIA

Indonesia is a country that has a fairly high positive number of COVID-19 in the Asian continent. In the context of dealing with the virus, this study aims to examine the effectiveness of the government's public relations performance in delivering messages on handling COVID-19 through BNPB Instagram, namely @bnpb_indonesia and images from BNPB. We use the Social Network Analysis (SNA) analysis method which measures the degree of centrality, closeness centrality and betweenness centrality. This type of descriptive qualitative research and data collection techniques used is the questionnaire method and involves 112 respondents spread across several regions in Indonesia. The results of our research conducted in April 2020 show that BNPB through the @bnpb_indonesia Instagram account has a good image. This can be seen from the survey conducted showing that 92.9% knew about the BNPB instagram, BNPB's performance and completeness of information was ranked first out of 14 other reference instagram accounts regarding information related to COVID-19. Then the effectiveness of BNPB's communication through the @bnpb_indonesia instagram account is considered good, it can be seen from the mapping of networks on social media using the SNA method, the results of degree centrality or key actor @bnpb_Indonesia rank first of 14 information references. Then betweeness Centrality and Eigenvector or the most connected actor is the instagram node @bnpb_indonesia, which is ranked first.

Not just about representative: When democracy needs females and their competency to run Indonesian government public relations to management level

The democratic era has promoted transparency, public participation, and open access on public information, therefore, public relations is considered an integral part of the democratic process. The study is not only about genders representation, but also the outcome of involving genders and their competence in managerial positions. This study aims to portray the outcome of employing male and female and their competency in managing government public relations in Indonesia. An online survey on 102 public relations practitioners from various government institutions. Data were analyzed using descriptive statistics and univariate formula. The research reveals that government public relations have applied two-way communication models and resulted in an excellent outcome on Indonesian democratization. The findings affirm that the emerging democracy has encouraged effective practices and challenge public information, the previous model that government institutions provided. Results show different outcomes on two-way communication when male or female manages the model. On the managerial level, the female practitioners have proper competence implement the model at a higher level than males. Since gender issue in government public relations practices has been little investigated, this study recommends the Indonesian governments to provide more opportunities for female practitioners as part of the top management in public relations divisions. The government needs to change its mind-set that gender issue takes into account not only representativeness but also their competence.

Channel characteristics in Local Government public relations and utilization status of PR magazines.

Channel characteristics in Local Government public relations and utilization status of PR magazines.

Study of public Communication Strategy to improve the Image of the Government in the Probolinggo District of Indonesia

The aim of the research is to study the public communication strategies for enhancing the positive image of the Probolinggo Regency government. The research is also extended to analyze the Probolinggo Regency Government Public Relations communications for enhancing the image of the Probolinggo Regency Government. In addition, this study aims to describe and analyze supporting and inhibiting variables of public relations communication of the Probolinggo Regency administration from enhancing its good image. This research was conducted in the area of public relations at the Probolinggo Regency Leadership's Protocol and Communication Section, Probolinggo Regency Regional Secretariat. This public relations activity is part of the Leadership Documentation Subsection's responsibilities, which include documenting the activities of the Regional Head and Deputy Regional Head and compiling the minutes of their meeting; and facilitating media coverage of the activities of Regional Heads and Deputy Regional Heads. The results indicated that the "Probolinggo Regency Government" account successfully transmitted the intended message, despite not being flawless. In addition, the Public Relations of the Probolinggo Regency Government must be able to capitalize on supporting factors to enhance the Regency Government's favorable image by optimizing information and social media followers and enhancing government cooperation.

Peranan Humas Pemerintahan (Government Public Relations) dalam Menciptakan Reputasi Pemerintahan yang Baik

The role of government public relations in the era of technological and information advancement is now no longer as a transmitter of information, but as a strategic element in supporting the successful implementation of government programs. Especially creating a reputation for good governance in the community. Therefore, the role of Public Relations Public Relations needs to be developed to be more proactive so that it is able to package information, oblique news that develops in the community and straighten it according to true, balanced and proportional facts so that people do not have bad perceptions about the government. The focus of the problem is the role of government public relations (Government Public Relations) in creating a good government reputation in the eyes of the community, as well as the objectives and functions of Government Public Relations (Government Public Relations) in creating a good government reputation in the eyes of the public. The research method uses literature study. Public Relations is designed based on serious research, planning and evaluation. The work process of Public Relations is a continuous circular process, and is a continuous process in the form of a spiral. In the implementation of the function of public relations or Public Relations requires, a variety of reliable expertise, people who can be trusted, supervision, coordination, attention to every detail and carried out in a professional manner. Public Relations must be able to master technical skills in disseminating information to achieve the goals that have been determined by the Public Relations. In this approach, Public Relations can use various communication channels, including interpersonal, public, group communication, mass media, both print and audio-visual and New Media.

Peran Radio Belitung Timur [RBT 89,7 fm] sebagai radio net dalam penyebaran informasi virus corona pada program talkshow covid-19

Public communication in the process of social interaction during the Covid-19 pandemic must continue. The media need to spread Covid-19 information to the public. This study aims to determine the role of RBT radio as Radio Net in managing the Covid-19 talk show program and create public participation to participate in discussions during the on-air Covid-19 talk show program, increasing public awareness of the Covid-19 virus. This descriptive qualitative research collects data through interviews, observations, and documentation as well as literature study from the website. The results show that the role of RBT radio in conveying information on Covid-19 greatly helps the public understand how to prevent the virus. The strategy is to utilize Facebook social media with the Covid-19 live streaming program packaged in the Talkshow format. RBT radio opens an interactive dialogue path with listeners, but it is not yet optimal. In increasing public awareness, RBT radio as often as possible plays Community Service Advertisements, and every broadcast discusses the Covid-19 news in Belgium itself. The substance of this research is the role of RBT radio as a government public relations radio in conveying Covid-19 information with the Covid-19 Talkshow program using the internet.

Forensic Analysis of Crimes in the Sphere of Information Technologies

The article deals with the issues of foren-sic support for preventing commission of crimes in the field of information tech-nology. It is called to attention that alt-hough introduction of modern infor-mation processes in various spheres of government activities, production and public relations has brought positive re-sults, it has also led to an increase in the cases of committing cyber crimes. Cyber crimes are a new phenomenon in general crime, therefore, the development of ad-vanced techniques to combat them is re-quired. In this process, the forensic sci-ence plays an important role, first of all, for the preparation of recommendations on methods for investigating cyber crimes. Forensic analysis of information technology crimes which are called cyber crimes indicates that their investigation is different from the investigation of other crimes. This is largely due to the fact that computer objects can be both means of committing such crimes and objects of criminal encroachment. Information stored on computer media can be per-ceived and evaluated solely by using computer equipment and digital technol-ogy. Without this, it is impossible to iden-tify persons involved in committing a crime and obtain the evidence necessary to solve the crime. To study and evaluate them as sources of evidence, one needs to resort to the help of specialists, com-puter equipment and sophisticated soft-ware. It distinguishes computer objects from other material objects that is why it is necessary to put computer objects into a separate category of sources of evi-dence in forensic science and criminal procedure.

Does relationship quality matter in policy-making? The impact of government-public relationships and residents’ perceptions on their support towards a mega-sport event

ABSTRACT Guided by the increase in social and political challenges faced by local governments in their efforts tohost mega-sport events, this study attempts to shed light on theunder-researched relationship quality between a local governmentand its residents. Enhancing the relationship quality and mutualunderstanding through two-way communication between thegovernment and its residents has become more important thanever, with the host community considered a key stakeholder in thepolicy decision-making process, due to the development of onlinecommunication technologies. This research aims to identify themajor determinants of residents’ support, using government publicrelationships and social exchange theory. Data collected througha survey of Tokyo residents (N = 406), where the Tokyo 2020Olympic and Paralympic Games were hosted, are analysed usingstructural equation modelling. Results show that satisfaction withthe government can considerably influence the perceived impactsof a mega-sport event and trust, while trust in the government isshown to be a robust predictor of residents’ support and a mediatorto social exchange theory. Also, the importance of a mega-sportevent’s perceived impacts on residents’ support is shown, furthersupporting social exchange theory. Through the findings and theintegration of the two theories, this study illustrates the need forthe government to focus on producing policies aiming to increaseits public satisfaction and thus their trust in government usingbalanced symmetric communication, which in turn can raiseresidents’ support for a mega-sport event and help establish amutually beneficial relationship between the government and itspublic.