Governance Of Services Research Articles

Balancing Power and Resolving Conflicts in the Collaboration between Regional Heads and DPRD in Indonesia's Decentralized Governance

The relationship between Regional Heads and the Regional People's Representative Council (DPRD) is crucial for the success of Indonesia’s decentralized governance. Despite Law No. 23 of 2014 aiming to enhance regional autonomy and collaboration, political conflicts, stemming from differing affiliations and agendas, often hinder this relationship. Such conflicts can lead to gridlocks, policy delays, and budgetary standstills, especially in politically charged regions. Furthermore, the power imbalance, with Regional Heads controlling regional resources, weakens DPRD’s oversight functions and governance effectiveness. In contrast, regions with political stability show that cooperation between Regional Heads and DPRD can improve governance and public service delivery. This study, using a normative legal approach, identifies three key pillars—equality, transparency, and accountability—as essential for fostering a strong relationship between Regional Heads and DPRD. Findings suggest that these pillars reduce political tensions, strengthen oversight, and ensure continuity in public services. To address ongoing governance challenges, the study proposes two conflict resolution mechanisms: a vertical mechanism involving the Ministry of Home Affairs for mediation and oversight, and a horizontal mechanism emphasizing regional coordination forums. These mechanisms highlight the need for detailed regulations to guide conflict management, contributing to governance stability and supporting Indonesia’s decentralization goals.

Transforming Citizen Engagement In E- Governance Framework: A Conceptual Analysis

This article explores the transformative journey of citizen participation in public affairs, focusing on the evolution from traditional public administration to contemporary e-governance frameworks. It highlights the shift towards New Public Governance (NPG), where citizens are seen as active partners rather than passive recipients of services. The study reviews various public administration models, including classic public administration, New Public Management (NPM), and modern e-governance and open government models, identifying four waves of government evolution. It emphasizes the role of digitalization in enhancing citizen engagement, drawing on international practices from countries like Japan, Norway, the UK, and others. The article categorizes citizen engagement into four stages, from passive consumers to smart citizens in the digital era, and discusses the demand and supply aspects of participation. It underscores the importance of digital infrastructure, ICT education, and international best practices in fostering effective citizen engagement. The study concludes with recommendations for future research on policy labs, e-participation, and local participation indexes, aiming to enhance citizen involvement in governance and public service delivery.

Research on perceived brand characteristics of marathon participants.

Leveraging sporting events to drive urban development has been proven effective. However, the influence of city image on the perceived experience of branded marathon events, as an embodied practice within urban spaces, remains underexplored. This study considers marathon races as significant activities integrated into urban environments and specifically investigates how city image affects the perceived experience of branded marathon events. The objective of the research is to evaluate how city functions, governance, characteristics, and event culture and services influence marathon participants' perceptions of branded events. An empirical analysis using Structural Equation Modeling (SEM) was conducted with a sample of 422 participants from the 2022 Xiamen International Marathon to examine the relationships among these variables. This investigation aims to explore and quantify the impact of city characteristics on participants' perceptions, providing actionable insights for enhancing city branding through sporting events. The findings indicate that: (1) City functions are essential foundational conditions influencing participants' perceptions of branded marathon events. (2) City governance significantly impacts participants' perceptions of these events. (3) City characteristics are important sources that shape participants' perceptions of branded marathon events. (4) Event culture and services are decisive factors influencing participants' perceptions of branded marathon events. The results highlight the critical interplay between urban management and the successful development of branded marathon events, enhancing the understanding of the symbiotic relationship between city governance and event success, and offering strategic guidance for event organizers and urban planners.

Practices of Good Governance in Budhanilkantha Municipality: Local Government Initiatives

This article explores good governance practices and public service delivery by elected representatives and administrative staff in Budhanilkantha Municipality, Nepal. It examines local government initiatives and emphasizes key principles of good governance such as accountability, transparency, justice, and participation. This study employs a mixed-methods approach, incorporating surveys and interviews, to assess key governance indicators, including transparency, accountability, public participation, and service delivery. Likewise, a stratified sampling method was used to select 120 respondents from all wards of Budhanilkantha Municipality. The findings provide a comprehensive overview of governance practices in the Municipality, highlighting strengths and improvement areas. While awareness of governance principles is generally high, challenges such as limited public participation, delayed public service delivery, and varying levels of transparency persist. The research underscores the importance of citizen engagement and the proactive implementation of good governance mechanisms to foster trust, enhance service delivery, and support sustainable local development. The insights derived from this case study offer valuable guidance for policymakers, practitioners, and community stakeholders seeking to strengthen governance frameworks at the local level.

Fenomena Pejabat Kepala Daerah: Antara Kepentingan Publik dan Politik Lokal

This journal provides a comprehensive analysis of the appointment of acting regents and mayors, examining the intricate interplay between the imperatives of public interest and the dynamics of local politics. It conducts a thorough review of the legal frameworks governing the appointment process, encompassing relevant statutes, regulations, and judicial precedents. Furthermore, this study delves into the underlying motivations driving such appointments, including political affiliations, administrative considerations, and strategic alliances. Through a combination of qualitative and quantitative methods, including case studies and legal analyses, this research elucidates the multifaceted implications of acting appointments on governance structures, service delivery, and public perception. Moreover, it explores the challenges and opportunities for reforming the appointment process to enhance transparency, accountability, and the overall quality of local governance. By shedding light on these critical issues, this study contributes to a deeper understanding of the complexities inherent in the selection of acting regents and mayors, offering valuable insights for policymakers, legal practitioners, and scholars interested in advancing the principles of good governance at the local level.

Digital Leadership in Realizing Bureaucratic Reform in the South Sulawesi Provincial Government

Bureaucratic reform efforts over the years have yet to yield optimal results, leaving government bureaucracy associated with pathologies such as corruption, collusion, nepotism (KKN), slow service performance, and an inability to meet public satisfaction. Digital leadership among heads of local government agencies is expected to contribute significantly to achieving bureaucratic reform. This study aims to analyze the role of digital leadership in facilitating bureaucratic reform in South Sulawesi Province and to formulate a digital leadership model for effective bureaucratic reform. The research employs digital leadership theory as outlined by Klein (2020), which encompasses business characteristics, attitudinal characteristics, and general characteristics, serving as the analytical framework to assess the state of digital leadership among local government leaders in South Sulawesi. The study adopts a qualitative descriptive method, with primary data collected through observations and interviews with key informants. Data analysis techniques include data reduction, data display, and drawing conclusions. The findings conclude that: 1) Not all local government leaders possess effective digital leadership skills, which results in suboptimal contributions to bureaucratic reform. This is evident through the evaluation of business characteristics, attitudinal characteristics, and general characteristics that have yet to support reform in institutional structuring, administrative processes, human resource management, and service delivery. 2) The researcher formulated the “S4P Digital Leadership Model,” developed from Klein’s (2020) digital leadership model, which is believed to contribute to more effective bureaucratic reform. The novelty of this model lies in the incorporation of local wisdom dimensions—Sipakatau, Sipakalebbi, Sipakinge, and Sirri na Pacce—as well as digital leadership prerequisites such as digital literacy, innovation, and collaboration. This comprehensive, contextually relevant, and responsive model can be implemented across different regions in Indonesia, utilizing local cultural values as guiding principles for governance and public service delivery.

Examining Macro-Level Barriers and Facilitators to Scaling Up Integrated Care from a Complexity Perspective: A Multi-Case Study of Cambodia, Slovenia, and Belgium.

The 'Scale-Up diaBetes and hYpertension care' (SCUBY) project provides evidence on scaling-up integrated care (IC) in Cambodia, Slovenia, and Belgium. This paper examines macro-level barriers and facilitators to scaling up IC in these settings. We used a multi-case study design, with each country being a case. Document review, focus groups, and stakeholder interviews were conducted. The WHO health system building blocks guided the thematic analysis. We then visualised and examined the interlinkages between barriers in each country. Common challenges to scaling up IC across the three health systems relate to: governance and leadership; health workforce; inadequate health financing system; and fragmented health information systems. In Cambodia, access to non-communicable disease (NCD) services and medicine are important issues. IC scale-up is facilitated by its strong governance and public health service model in Slovenia but health workforce shortages risk progress. In Belgium, the fragmented governance system and predominant fee-for-service provider payment are important barriers. A common response to health workforce and workload challenges was task shifting: to primary care nurses in Belgium, peer supporters in Slovenia, and community health workers in Cambodia. Examining differences and similarities between barriers in each health system stimulated reciprocal learning. Interactions between health system barriers in specific contexts require further attention to move complex health systems forward.

IMPACT OF OECD MEMBERSHIP ON ROMANIA'S FINANCIAL SERVICES AND CORPORATE GOVERNANCE

significant influence would be the one on the financial services and corporate governance of the companies. Romania will see an increased market efficiency, more foreign investment, and greater customer protection in the key sectors including non-banking financial sectors. Therefore, with OECD membership, a more predictable economic environment would eventually render Romania an attractive destination for investment. Reciprocally, it will help in economic growth, reduced market volatility, and trust in the corporate sector. In short, higher standards of corporate governance and financial services will have Romania stand in a better position in the global chain and integrate into global markets in a much better way, thereby increasing its economic resilience. Romania already confirmed several times the attachment to the set of values and principles of the OECD. Romania also promotes its profile as a candidate involved in the debates at the OECD level but also active in the projects developed and implemented by the OECD through the added value it can bring to the Organization at the regional level.

Strategi Tata Kelola Kolaboratif Dalam Meningkatkan Motivasi Pelayanan Publik: Peran Gaya Kepemimpinan Transformasional Dan Kualitas Relasional.

The main objective of this study is to analyze theoretical models to develop empirical research models on factors that influence collaborative governance and public service motivation. The analysis method uses SEM PLS with 367 respondents. All questions related to research data have been tested for validity and reliability and have met the common method bias and nonresponse bias tests. The analysis presented consists of three parts, namely analysis of research respondents, descriptive analysis of research data and PLS analysis. The results show that transformational leadership style and relational quality have a significant effect on collaborative governance. Collaborative governance also affects public service motivation, with transformational leadership style and relational quality playing an important role. The practical implications of this study are the emphasis on collaborative governance in the public sector with the importance of strong transformational leadership style and relational quality so that public service motivation can run optimally through effective and sustainable collaborative governance. Keywords: collaborative governance, public service motivation, transformational leadership, relational quality

Analysis of Regulatory Quality, Interagency Coordination, and Institutional Capacity on the Effectiveness of Public Services in Jakarta

This study examines the impact of regulatory quality, interagency coordination, and institutional capacity on the effectiveness of public services in Jakarta. Using a quantitative approach, data were collected from 100 respondents working in Jakarta’s public service sector. A Likert scale (1-5) questionnaire was employed to measure perceptions of the governance factors and service effectiveness, and the data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that all three governance factors—regulatory quality, interagency coordination, and institutional capacity—significantly and positively affect public service effectiveness, with institutional capacity having the strongest influence. The findings highlight the importance of governance reforms aimed at improving regulatory frameworks, enhancing interagency collaboration, and strengthening institutional capacity to ensure efficient public service delivery in Jakarta. This research provides key insights for policymakers to optimize governance systems for better public sector performance.

Artificial intelligence in public service and governance in Nigeria

Purpose: This study explores the current state of artificial intelligence implementation in Nigeria’s public service and the potential benefits, challenges, and strategic steps needed to harness AI for improved governance and service delivery. Methods: The research design was qualitative. The data were collected using secondary data collection, in which a thorough literature review of academic articles, books, and reports related to AI was consulted. This study applied a thematic research approach to clarify the underlying issues, beliefs, and experiences related to artificial intelligence in governance and public services. The study was also anchored to content analysis. Results: The findings revealed that AI application in Nigeria’s public service is still in its early stages, with promising developments in areas such as e-governance, healthcare, banking sector, real estate business, and law enforcement/security outfits. There is a need for the government in Nigeria to invest significantly in infrastructural advancement and human capital development, which in turn will close the skill gaps, infrastructural deficits, and lapses that crop up from the unawareness of Artificial Intelligence in the technological advancement of Nigeria. Limitations: This study examined the current state of AI in Nigeria's public services and governance by identifying the key barriers that affect the adoption and implementation of AI. The study made progressive recommendations that integrated the application of artificial intelligence in public services and governance in Nigeria. Contributions: This study provides a comprehensive understanding of how AI can be adopted in Nigeria’s unique environment. Findings: This study did not receive any funding from any agency or organization.

MENYINGKAP IMPLEMENTASI DAN DAMPAK MODEL NEO-WEBERIAN STATE DALAM REVOLUSI BIROKRASI INTERNATIONAL

This research uses a literature review (SLR) study to investigate the application of the Neo-Weberian State (NWS) model in global bureaucratic reform, with an emphasis on economic, social and health issues. This research aims to provide a comprehensive understanding of the implementation of NWS, critically evaluate its success and provide recommendations for developing government governance and community services. This research applies a five-stage approach by Transfield to review the literature on the implementation of the Neo-Weberian State (NWS) over the past few decades. This review combines results from qualitative and quantitative research that has been published between 2021-2024 in various European countries. The results show that the Neo Weberian State (NWS) can increase efficiency in public services and overcome global challenges, despite facing internal obstacles, limited resources, complex regulations, and shortcomings in accountability and transparency. This research emphasizes the importance of adaptation according to context, capacity building, simpler deregulation, and strict supervision to ensure the effectiveness of the Neo Weberian State (NWS). The participation of government, civil society and the private sector is considered very important in creating new and creative public service solutions. This research outlines how the Neo-Weberian State (NWS) model faces broad challenges in carrying out bureaucratic reform. The NWS improves the quality of public services, addresses internal constraints, and emphasizes contextual adaptation, capacity building, modest deregulation, and strict supervision, which are critical to governance and public services. Although it provides a solution for solving problems in the current era of revolution, additional research is still needed to fully understand its impact and design more effective implementation models.

Research Data Management from Hungarian Perspective

In science and education, research data is a valuable resource that can be utilized and repurposed for future use. Research data management is crucial for successful research, as it can generate reliable and advantageous results and facilitate accurate decision-making. The systematic review study followed the PRISMA Statement standards for reporting. Data regarding research data management from a Hungarian perspective was collected from SCOPUS, Web of Science, and EBSCO databases on January 5th, 2024. Forty-one records were identified from SCOPUS, Web of Science, and EBSCO databases. After screening, the remaining 13 articles were included in this study. The Hungarian authors discussed four distinct research data management activities. The activities included data sharing, data citation, data curation, and data storage. Several additional data-related concepts, such as data governance, data quality, data literacy, and research data service, were also examined in this study.

Promotion of sustainable tourism in desert environments: The importance of governance, local actors, and tourism products and services

Promotion of sustainable tourism in desert environments: The importance of governance, local actors, and tourism products and services

COMPARATIVE ANALYSIS OF SMART ECONOMY DEVELOPMENT IN SELECTED COUNTRIES OF SOUTHEAST ASIA

Research subject. The development of the global economy indicates the formation of a new trend in the formation of the smart economy, which currently covers both developed and developing countries. According to the analysis, developed countries are leaders in economic development precisely because of the development of technologies that are the basis for the formation of the smart economy and the smart intellectualisation of economic activity. The smart economy in Asia is actively developing due to the intensive introduction of the latest technologies, innovative management approaches, and increased resource efficiency. Asian countries such as China, Japan, South Korea, Singapore, and India are leaders in the development of the smart economy. At the same time, Asian countries have been demonstrating one of the highest rates of economic development since the beginning of the XXI century, which is primarily due to the active technologisation of production and the spread of communication technologies in all areas of economic activity. Several technology centres are emerging in Asia, concentrating technology companies and creating a favourable environment for the development of the smart economy. Methodology. The article conducts a comparative analysis of the factors contributing to the development of the smart economy in individual Asian countries, identifies the most influential factors and the degree of their impact on each country. The purpose of this study is to identify the factors influencing the development of the smart economy and compare their impact in the economies of China, India and Singapore. To achieve this goal, the following research objectives are envisaged: to identify factors that have a significant impact on the development of the smart economy in different countries; to assess the impact of individual factors on the development of the smart economy in China, India and Singapore; to compare the impact of individual factors of the smart economy on the economies of these countries; and to assess the models of smart economy development in China, India and Singapore. Conclusion. The smart economy in Asia is characterised by unique features that reflect the cultural, technological and economic conditions of the region. The key features of the Asian smart economy include a high level of digitisation and technological integration, active development of smart cities, financial technologies (FinTech), a focus on automation and robotics, innovation hubs and support for start-ups, environmental sustainability and green energy, and the digitalisation of governance and public services. Asian countries are also distinguished by the integration of smart technologies into the everyday life of citizens and the support of innovation ecosystems at the state level.

SPECIFIC ASPECTS OF ORGANIZING STATE CIVIL SERVICE IN LOCAL GOVERNMENT AUTHORITIES OF THE REPUBLIC OF KARAKALPAKSTAN

The organization of civil service within local government authorities is critical for effective governance, particularly in the context of the Republic of Karakalpakstan. General Background: This study delves into the legal frameworks governing civil service in district and city administrations, emphasizing the unique characteristics that define the local governance landscape. Specific Background: Given the distinct socio-political context of Karakalpakstan, it is imperative to explore how local and foreign scholars perceive the efficacy and challenges of civil service organization. Knowledge Gap: Despite existing literature on civil service structures globally, there remains a paucity of research specifically addressing the nuances of civil service in Karakalpakstan's local government, creating a significant knowledge gap. Aims: This article aims to elucidate the legal foundations and operational frameworks of civil service in local authorities, while critically analyzing scholarly perspectives on its effectiveness. Results: The findings reveal that local governance in Karakalpakstan is shaped by a blend of national policies and regional practices, highlighting both achievements and areas needing reform. Novelty: This research contributes to the field by offering a comprehensive examination of civil service organization within a specific regional context, which has been largely overlooked in existing studies. Implications: The insights gleaned from this analysis can inform policymakers and practitioners, providing a foundation for enhancing the efficiency and accountability of civil service in Karakalpakstan's local governments, ultimately fostering better governance and public service delivery.

Digital Governance and Urban Government Service Spaces: Understanding Resident Interaction and Perception in Chinese Cities

With the rapid development of smart cities and the swift transition toward digital governance, optimizing urban spatial governance through digital technology remains underexplored in the Global South, particularly from the perspective of resident perception and interaction. Digitization of government services is a key area of interest in digital governance research; this study investigates the impact of government self-service systems on the spatial perception and behavior of residents in Guangzhou and Foshan, China. Through a mixed-method approach, combining questionnaire surveys and semi-structured interviews and analyzing them using a structural equation model, the findings reveal that government self-service systems significantly influence residents’ spatial behavior and perception. These systems enhance the efficiency of administrative processes, increase convenience, and lead to temporal-spatial compression, thereby reshaping residents’ physical interactions with urban spaces. The findings provide practical insights for policymakers to enhance urban governance by integrating digital technologies to improve residents’ interaction with government services. These insights can guide the development of more efficient, resident-centered digital governance frameworks, particularly in rapidly urbanizing regions. This research contributes to a deeper understanding of how digital technology transforms urban spatial governance, highlighting the critical interplay between individuals, technology, and the urban environment. The study likewise provides examples of the ongoing digital transformation of public services in countries of the Global South that are lagging behind in the area of digital governance.

Conflict or Coordination? A Coupling Study of China’s Population–Urbanization–Ecological Environment

Whether the new type of urbanization implemented in China in the past decade has been effective in regulating urbanization and balancing human development and environmental protection remains to be verified. Therefore, this study develops a framework for assessing population-urbanization–ecological environment interactions by combining the coupling coordination degree model and the decoupling index. Firstly, the proposed framework establishes an indicator system of population, economy, society, space, environmental pressure, ecological governance, ecological status, and ecological services based on two sets of national census data; secondly, this study combines the coupling coordination degree model and decoupling index to comprehensively understand the coupling coordination relationship and the decoupling relationship of the population–urbanization–ecological environment across time and space. Overall, this study contributes to a deepened understanding of coupled population–urbanization–ecological environment interactions and provides a scientific basis for effective guidance on urban–rural management and the balance between human development and environmental protection.

Public Administration 5.0: Enhancing Governance and Public Services with Smart Technologies

Public Administration 5.0: Enhancing Governance and Public Services with Smart Technologies

Civil society and governance. A survey of local authority and NPO collaboration from an institutional perspective

ABSTRACT There is a renewed interest in third sector organizations with hope for contributions to systems of new public governance and welfare services. This study is based on a survey to the local authorities in Sweden and aims to analyze how collaboration between public and third sector organizations occurs at the local level. A special focus for the study is idea-driven public partnerships (IOPs). The results indicate that collaboration mainly occurs outside of the core fields of welfare and also that the national level agreements set standards to be used in especially the larger local authorities who are more in need of formalized policies to handle the local relations. The institutionalized collaborative relations are diverse and mainly meant to promote a thriving third sector for its democratic values, but there are also certain welfare fields with less local remit such as sports, leisure time activities, and homelessness where NPOs are not crowded out by the public sector. Collaboration with IOPs are more common in larger local authorities and places with a larger proportion of immigrants.