Good Knowledge Management Research Articles

Towards the Knowledge Management: Improving The Role of Organizational Citizenship Behavior Through the Job Satisfaction

Objective: The objective of this research is to evaluate and analyze the impact of effective good corporate governance and knowledge management on organizational citizenship behavior. In addition, this research also investigated the mediating role of job satisfaction.Methodology: This research involved the saturated sample of 179 employees. Quantitative analysis was carried out through a survey approach using questionnaires and the Smart-PLS model structural analysis method.Findings: An interesting finding in this research is that consistent and structured implementation of GCG has been able to improve organizational performance by reaching the right people through the right channels in a short time. Therefore, employee job satisfaction is no longer the dominant factor in this research.Conclusion: Organizational citizenship behavior has a positive influence on Good Corporate Governance and knowledge management. The implementation of good corporate governance and well-functioning knowledge management makes a positive contribution to the level of job satisfaction. Even though job satisfaction has a significant positive impact on Organizational Citizenship Behavior, job satisfaction does not act as an intermediary in the relationship between Good Corporate Governance and Organizational Citizenship Behavior. In contrast, in the knowledge management framework, job satisfaction plays a role as a mediator that connects the influence of knowledge management on organizational citizenship behavior.

TOWARDS THE BEST MODEL GOOD CORPORATE GOVERNANCE AND KNOWLEDGE MANAGEMENT TO IMPROVE PERFORMANCE THROUGH JOB SATISFACTION

The purpose of this study was to examine and assess the impact of Good Corporate Governance and Knowledge Management on Organizational Citizenship Behavior through the mediation of Job Satisfaction. Quantitative research using questionnaire collection techniques and SEM Smart-PLS, with a saturated sample of 86 employees. Finding, Good Corporate Governance has no effect on Organizational Citizenship Behavior, Knowledge Management has a significant effect on Organizational Citizenship Behavior, Good Corporate Governance and Knowledge Management has a significant effect on Job Satisfaction. Job satisfaction does not mediate the effect of good corporate governance on Organizational Citizenship Behavior, but is able to mediate the relationship between Knowledge Management and Organizational Citizenship Behavior. Interestingly, good company GCG does not necessarily increase employee OCB. GCG which still seems to be carried out only by decision makers in a directed manner so that employees do not feel they are part of the GCG implementation in the company.

CRISES AS HARBINGERS OF OPPORTUNITIES: AN EMPIRICAL INSIGHT OF KNOWLEDGE MANAGEMENT AS MODERATOR BETWEEN ABSORPTIVE CAPACITY AND STRATEGIC AGILITY

The upstream oil and gas businesses in Nigeria suffer from insufficient absorptive capacity, poor knowledge management intheir operations, and a lack of capability to address difficulties in the country effectively. These factors impeded their capacity to bestrategically agile in reacting to the sector’s issues, eventually stifling their performance. This study investigated the moderating influence of knowledge management on the relationship between absorptive capacity and strategic agility in the upstream oil and gas industry of Nigeria. A survey research design was used. Instruments were sent to the upper and intermediate management of upstream oil and gas businesses in Lagos State. The validity and reliability of the instrument were examined, and the findings indicated that the questionnaire was valid and reliable. Smart Partial Least Square (PLS) 3.0 was used for data analysis, coupled with Structural Equation Modelling. The research indicated that absorptive capacity had a substantial impact on strategic agility and that knowledge management strengthened the association between absorptive capacity and strategic agility among the chosen upstream oil and gas enterprises in Lagos State, Nigeria. The study recommended that upstream oil and gas businesses employ good knowledge management methods and construct excellent absorptive capabilities to financially engage strategic agility measuresthat will guarantee greater success than their sector competitors. The study’s theoretical and managerial ramifications, as well as its limits and future research opportunities, were discussed.

Virtual Communities of Practice as a Knowledge Sharing Tool: Recommendations for International Business

Abstract Knowledge sharing is essential for a person to grow individually and professionally. In recent years, international businesses have tended to realize the importance of having a good knowledge management system in place. The COVID-19 pandemic, back in 2020 brought a shift to the way of how companies operate with the majority turning to remote work. As a result, companies needed to adapt their knowledge sharing strategies to more remote possibilities. To guarantee that the employees are sharing their knowledge and are able to learn from others, more businesses started to adopt innovative tools for knowledge sharing. One of such tools is virtual communities of practice that brings a chance for employees to have a collaborative tool where they are connected with likeminded people. The objective of this article is to provide recommendations for ensuring knowledge sharing through virtual communities in international business organizations. To achieve this objective, potential knowledge sharing practices in the context of international business are discussed. Additionally, an original research methodology based on virtual ethnography for identi fying knowledge sharing practices in an international business organization is presented, and the qualitative research findings are discussed and interpreted.

The Soil Diagnostic Method to Formulate Fertilizer Requirements for Coffee Trees in Côte d'Ivoire

Coffee is a crop that exports significant amounts of minerals from the soil, particularly through crop and pruning products. Maintaining sustainable productivity requires good knowledge and rational management of factors related to soil fertility and plant nutritional status, which would limit production. The objective of this study was to diagnose the mineral requirements of coffee plants in different production regions in order to recommend nutrient quantities adapted to the characteristics of each soil type for sustainable coffee production. Chemical analysis of 156 soil samples representative of the soil units of the coffee growing areas using a soil diagnostic model specific to coffee fertilization was used to determine the nutrient requirements of each soil unit studied. The results generally indicate that soil fertility levels were below the reference threshold values. Nutrient inputs are essential for all soils under coffee in large production areas. Nitrogen inputs are required in all soil units studied. The majority of the soils also showed a very pronounced potassium and calcium deficiency, while the phosphorus deficiency was not very pronounced. Magnesium, although generally in sufficient quantity in soils, has been readjusted to respect the balance in exchangeable bases. The amounts of nutrients to be supplied varied from one soil unit to another. Soils with low organic matter content showed relatively high requirements. Recommendations for appropriate soil fertility management per soil unit were presented in this work.

Analysis of How to Improve Internal Staff Cohesion from the Perspective of Knowledge Management and Cultural Management——Taking ByteDance as an Example

Knowledge management and cultural management, as two modules in enterprise management, do not have any relationship or connection between gain and cohesion. By taking ByteDance as an example, this study discusses the positive impact of good knowledge management and cultural management system on the cohesion of employees and the development of the company from the perspectives of internal and external atmosphere achievements. The research concludes that a good knowledge management and cultural management system has a positive impact on the cohesion of employees, and has a positive effect on the development of the enterprise.

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

This study aims to analyze Job Satisfaction as a Mediator in Improving Employee Performance through Talent and Knowledge Management. The data analysis used is verification analysis. The population is focused on 16 logistics service companies in the city of Bandung. The analytical tool used is the Structural Equation Model (SEM)-PLS, data obtained through questionnaires to 160 employees. The findings reveal that talent management and knowledge management make a positive contribution to job satisfaction, either partially or simultaneously, which has an impact on employee performance. This is because logistics services will always innovate in accordance with good knowledge management and talent management, therefore employees are required to express their thoughts, ideas and abilities to achieve all of this. This research adds to knowledge about how logistics service companies can manage talented employees and knowledge management that can lead to increased job satisfaction which has an impact on employee performance.

Pengaruh Orientasi Pasar, Orientasi Kewirausahaan, dan Manajemen Pengetahuan melalui Keunggulan Bersaing terhadap Kinerja Pemasaran UMKM Pengolah Kopi di Kabupaten Tanah Datar

This study was aimed at describing the conditions and analyzing the influence of market orientation, entrepreneural orientation, and knowledge management through competitive superiority on the marketing performance of Coffee Processing MSMEs (Micro, Small, and Medium Enterprises) in Tanah Datar Regency. The type of data used was cross section data. Data were obtained from questionnaires and interviews to 87 respondents. Research variables include market orientation, entrepreneural orientation, knowledge management, competitive superiority, and marketing performance. Data were analyzed using the SEM (Structural Equation Model) analysis method using the SmartPLS 3.0 application. The results showed that MSMEs processing Coffee in Tanah Datar Regency had good market orientation, entrepreneural orientation, and knowledge management, high competitive superiority, but had a low marketing performance. Market orientation, entrepreneural orientation, and knowledge management affected the marketing perfomance. Competitive superiority did not affect the marketing performance. Market orientation and entrepreneural orientation did not affect the competitive superiority. Knowledge management showed a positive and significant relationship with the competitive superiority of the business. Competitive superiority did not show mediating impacts between market orientation, entrepreneural orientation, and knowledge management with marketing performance. Keywords: market Orientation; entrepreneural orientation; knowledge; competitive superiority; marketing performance

Considering the Organizational Effectiveness of Maritime Sector SMEs in Indonesia from the Perspective of Knowledge Management, Entrepreneurship Orientation, and Organizational Learning

This research is motivated by the fierce business competition in the maritime sector in Indonesia. In order to compete and grow, SMEs in the maritime sector need to manage knowledge management from the very beginning to learn their environment. Supported by an entrepreneurial orientation and organizational learning, SMEs that have good knowledge management are expected to become effective organizations in achieving their goals. This research belongs to the type of explanatory research using saturated samples in maritime business SMEs. The population comes from four different SMEs in Jakarta and Bandung from 4 SMEs engaged in the maritime sector. The data was processed using the Partial Least Square method due to the limited sample using STATCAL software. The results of this study are: There is a direct influence of Knowledge Management on Entrepreneurial Orientation. Knowledge Management effect on Organizational Learning. However, Knowledge Management does not have impact to the Organizational Effectiveness. And the last, Knowledge Management has an effect on Organizational Effectiveness through Entrepreneurial Orientation and Organizational. Keywords: Maritime Sector SMEs, Organizational Effectiveness, Knowledge Management, Entrepreneurship Orientation, Organizational Learning.

Influencing Mechanism of Justice Sensitivity on Knowledge Hiding in the Chinese Context.

Good knowledge management is important for enterprises to maintain competitive advantage; however, the knowledge hiding behavior may hinder this process. Based on the conservation of resources and psychological ownership theories, using a chain intermediary model, this study investigates the effect of justice sensitivity on knowledge hiding through perceived time pressure and territoriality, and further tests the moderating role of territoriality. For the study, we collected 436 questionnaires from China through the Wenjuanxing Sample Service, of which 391 were valid. We then conducted multiple regression analysis and employed the bootstrap method for our tests. The results show that victim sensitivity has a significant effect on perceived time pressure, territoriality, and knowledge hiding, and that a chain mediating effect of perceived time pressure and territoriality is established between justice sensitivity and knowledge hiding. Further, territoriality has a positive moderating effect on perceived time pressure and knowledge hiding, while the mediating effect of perceived time pressure on justice sensitivity and knowledge hiding is also moderated by territoriality. Further, the study offers important practical implications in that enterprises should not blindly pursue results by making employees work excessively overtime. And there should have rationalized regulations in organization to ensure justice. The management should pay close attention to the psychological problems of victim and perpetrator. Instead, enterprises should have a certain degree of control, offer rationales for overtime work, and give high wages to the employees to compensate for their time, thus making the employees feel the worthiness of their overtime work and reducing the probability of engaging in knowledge hiding behaviors.

PENGARUH PENERAPAN E-PROCUREMENT, GOOD CORPORATE GOVERNANCE, DAN KNOWLEDGE MANAGEMENT TERHADAP KINERJA PEGAWAI BIRO PENGADAAN BARANG/JASA SEKRETARIAT DAERAH PROVINSI SULAWESI TENGGARA

This study aims to determine the effect of E-Procurement, Good Corporate Governance and Knowledge Management on the performance of employees of the Procurement Bureau of the Regional Secretariat of Southeast Sulawesi Province. The approach used is the survey method of 32 employees of the Bureau of Procurement of Goods/Services at the Regional Secretariat of Southeast Sulawesi Province who have been certified. The results show that e-procurement and good corporate governance significantly affect employee performance, while knowledge management is not able to affect employee performance.

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

This study aims to examine several evaluation standards of IT governance and management, so as to produce a work step that can be used to evaluate both simultaneously. The result of the research is a conceptual joint work step to evaluate IT governance in Higher Education: Studies in Private Universities.In achieving the Tridarma, Private Universities require good knowledge management in IT governance and management governance. As a form of business engaged in education, private universities must also be able to maintain their existence in the business world with increasingly fierce and rapid competition, universities have utilized technology in all aspects, both in the process of providing education and operationally supporting the activities of the tridharma of higher education.The current use of technology is certainly expected to be in line with the goals of higher education. This research proposes work steps that are expected to accommodate the need for evaluation of IT governance and management by combining several clauses contained in COBIT as an evaluation tool for IT governance and ISO 9001:2015 as a standard that focuses on Quality Management System. This study uses interview techniques and direct observation through audits to collect data and evidence using an instrument in the form of a list of questions that have been adjusted to the two standards used, namely COBIT and ISO 9001: 2015.

THE ANTECEDENTS OF CORPORATE SOCIAL RESPONSIBILITY IN INDONESIAN BANKING COMPANIES: A PUBLIC POLICY PERSPECTIVE

This research aims to predict and analyze the effects of antecedents on Corporate Social Responsibility and its implication that are very significant for improving Corporate Social Responsibility at the ontological and sociological levels. The problem is very interesting to be analyzed by conducting a quantitative research method based on Public Policy, Corporate Social Responsibility, Good Corporate Governance, Administrative Management, and Knowledge Management. Data were collected through survey questionnaires and documentation related to managing Corporate Social Responsibility policy cases in Indonesia. Data were analyzed by using Partial Least Square models. The results show that Good corporate governance has no significant effect on corporate social responsibility. Administrative Management has a significant positive effect on corporate social responsibility. Knowledge Management has no significant effect on corporate social responsibility. Based on the ontological level and sociological level using public policy perspective for improving Corporate Social Responsibility policy and practice for The Indonesian Banking Company, the vision and mission of public policy in managing Corporate Social Responsibility are needed for providing information to the related stakeholders regarding the regulations and sanctions in Corporate Social Responsibility. This result provides inputs for making better regulation on Corporate Social Responsibility policy in Indonesia for state agencies as public officials and practitioners.

UKM Recovery Business Strategy Through the Expectancy Model in the Covid-19 Pandemic

This study aims to determine the recovery business strategy of SMEs actors in the city of Jakarta during the Covid-19 pandemic by referring to the questions posed by Victor Vroom in Sagung, et al (2017) namely Expectancy, Instrumentality, and Valence. This type of research is descriptive qualitative, data collection method using structured and gradual interviews. The data analysis technique used descriptive qualitative. The results of the study explain that the recovery business strategy in the city of Jakarta during the Covid-19 pandemic for SMEs actors can provide improvement and development of good business sustainability by implementing strengthening management in the fields of marketing, human resources, finance, and operations as a strategic step to create an efficient business existence. and effective. This study concludes that SMEs actors are required to have good knowledge management and absorptive capacity to improve their business performance. Furthermore, future research is expected to examine more sources and references, namely by adding variables and more in-depth analysis to obtain more complete research results using mixed methods, namely quantitative and qualitative methods.

The Effect of Knowledge Management in Healthcare Services: A Systematic Review

The quality of service at health facilities needs to be improved, one of the main keys is the service provided by health workers. The aim of this systematic review was to analyze the effectiveness of knowledge management in healthcare. The systematic review was carried out in March-April 2020 with a range of article search times from 2016-2020 using 5 electronic databases (Scopus, PubMed, Science Direct, CINAHL and ProQuest). The Center for Review and Dissemination and the Joanna Briggs Institute Guideline were used to assess the quality and PRISMA's checklist for this review guide. The literature search described four keyword groups based on Medical Subject Heading (MeSH) and the search description was (knowledge management*' OR 'SECI knowledge management') AND ('health care' OR hospital). The article searched was found 13 articles suitable with the eligibility criteria, the results of the systematic review found that knowledge management had the effectiveness to provide information and knowledge processes, improve decision-making abilities, improve performance and quality of health services and increase organizational effectiveness. As health service providers, hospitals and other health care institutions must continue to improve the quality of services. By improving the quality of services, it is expected to be able to answer the demands of the community to always provide optimal health services. With the application of good knowledge management, ideas and creativity from the workforce will be created in creating health service innovations.

Assessing KM Capabilities in two African Healthcare Organizations: Case Study

This study aims to better understand the process for the development of organizational capabilities specific to knowledge management (KMC) in the context of healthcare organizations. This process lies within the framework of apprenticeship training that promotes a process for organizational training and knowledge acquisition that can be spread over time and at different levels of intellectual development. Healthcare organizations are among those organizations that still struggle to adequately use the existing knowledge of their employees, due to the lack of good knowledge management. Although most of them are modernizing with computers and new technologies, is there effective knowledge management of employees, and what is their level of KMC? Besides, massive data and information is collected every day in health facilities, do they use it for effective decision-making and to strengthen their knowledge? This paper presents an analysis and develops a model that presents five levels of intellectual progress using the KMC maturity model as a development model to assess the KMC levels of two hospital organizations in the Democratic Republic of Congo which is one of the countries of sub-Saharan Africa. Our model includes three dimensions: 1. knowledge infrastructures in knowledge management; 2) knowledge management process; 3) knowledge management competency. These three dimensions aim to seek improvements or to develop the KMC of our studied health facilities. Finally, we wish to emphasize that the conclusions of this study are not representative of quantitative research but rather qualitative research that aims to comprehend the phenomenon of the knowledge management capabilities (KMC) in a context through this case study. From a practical point of view, this article provides for the identification of factors that influence the nature and effectiveness of the use of KMC in healthcare facilities. Also, promote the use of the KMC maturity model as a model for evaluating health organizations aimed at helping the health sector to set new standards for information flow and to manage their KM well. This paper presents an analysis and develops a model of the factors that influence unlearning focused on the healthcare industry. It is comprised of three constituent components: 1) a framework characterizing the lens through which individuals view situations; 2) a framework for characterizing how individual habits change and 3) a framework for characterizing the manner in which emergent understandings are consolidated into existing knowledge and knowledge structures. This paper presents an analysis and develops a model of the factors that influence unlearning focused on the healthcare industry. It is comprised of three constituent components: 1)a framework characterizing the lens through which individuals view situations;2)a framework for characterizing how individual habits change and 3) a framework for characterizing the manner in which emergent understandings are consolidated into existing knowledge and knowledge structures.

Knowledge Management Strategy, Innovation, and Performance in Small Business Enterprise in Indonesia

A business should be able to achieve competitive advantage due to technology development in industry 4.0. The digital industry could be relied on to sustain economic growth and encourage equity for small business enterprise to reach more markets and profit, especially during the COVID-19 pandemic, while at the same time to accomplish competitive advantage by having strong infrastructure, creating and sharing knowledge, and formulating strategic decision making, and innovation. The research aimed to provide view about the knowledge management strategies that specifically testing both codification and personalization, and their consequences on innovation and performance in small business enterprise. Data were collected from 46 small business enterprises in Indonesia through online questionnaires, and were analysed using structural equation modelling. The results reveal that knowledge management strategies—codification and personalization—have impacts on innovation and performances directly and indirectly through the increase on innovation capability. It is considered that the research will help small business enterprises to establish a good knowledge management strategy to obtain better profit on a specific condition and environment.

Knowledge Management Practices towards Competitive Advantage: Study on SMEs in Sri Lanka

Purpose: Knowledge Management (KM) can be defined as capturing, distributing, and effectively using knowledge. Organizations become more knowledge intensive and they are hiring “minds” more than “hands”. The organization practice has shown that knowledge, when properly used and leveraged, could drive it to become more innovative and thus, more competitive. The investments on intangible resources and the creation of capabilities made by the SMEs are quite problematic. The main reason of conducting this study is to examine the effects of Knowledge Management Practices (KMP) to gain competitive advantage (CA) of SMEs in Sri Lanka.
 Methods: Explanatory research approach was utilized followed with quantitative research method. Knowledge Creation, Knowledge Validation, Knowledge Presentation, Knowledge Distribution and Knowledge Application were considered as Knowledge Management Practices. The study was conducted with 32 SMEs in Colombo District. 
 Findings: According to the overall assessment of Knowledge Management Practices in SMEs, 12.5 percent of respondents were never heard about Knowledge Management while 6.3 percent were thinking that it is just a management activity that organizations are already engaging with. Further, 34.4 percent opined that Knowledge Management is a strategic part of the business while 15.6 percent stated Knowledge Management is not existence at their organizations. Fortunately, 40.6 percent believed that Knowledge Management Practices could be beneficial for the organizations. Correlation analysis result indicated moderate positive correlation among knowledge creation, validation, presentation, distribution, application and competitive advantage of SMEs. Regression analysis results revealed that of knowledge distribution was the only significant determinant of competitive advantage of SMEs. 
 Research Implications: The findings could be beneficial to SMEs to share and manage tacit and explicit knowledge and information effectively within their entity to achieve competitive advantage. Organizational learning will help them to enhance their decision-making process more effectively. The smooth and accelerate access to information and knowledge and manages to engage in work will be bonuses of having a good Knowledge Management Practices in the society.
 Limitations: The study was conducted based on the sample of SMEs in Colombo District, as in Colombo area population is relatively high and it is the business hub of Sri Lanka. Generalizability of the findings might be restricted.

Knowledge, attitude, practice, and cost assessment of over the counter drugs in female athletes in Pune city, India

BACKGROUND: Over-the-counter (OTC) medications are accessible medications convenient for consumers available in community pharmacies and other retail outlets without a prescription. When it comes to the use of OTC medications in sports, the primary use is to treat pain and inflammation. Athletes may also take medicines to treat specific medical conditions or common illnesses such as cold, congestion, cough, allergies, and skin infections.METHODS: It was a prospective, observational, multi-centered study conducted among female athletes at various sites in Pune. The study was conducted for duration of 6 months. A questionnaire was developed and distributed. Chi-square and Pearson correlation coefficient tests were used for the assessment of P value. P < 0.05 was considered to be statistically significant.RESULTS: In this study, a total of 324 questionnaires were distributed, of which 300 participants returned with completed questionnaires, i.e., with a response rate of 92.59%. Majority, i.e., 49.34% of participants, belonged to the age group of 21–25 years. The average KAPC score was found to be 11.93 (for knowledge), 8.42 (for attitude), 10 (for practice), and 2.41 (for cost) out of 20, 17, 23, and 3, respectively. The overall assessment of the KAPC score was found to be good, i.e., “58.24%.” The P values calculated were only significant for weight versus attitude (0.000984) and weight versus practice (0.000431).CONCLUSION: The athletes had good knowledge and good cost management approach however; they showed poor attitude and poor practice regarding OTC medications.

Henry Mintzberg’s Business Management Strategy Post-Pandemic Covid-19 (Social Learning Approach on Ali Murah Shop Madinah)

Small Micro Enterprises in retail sector is currently faced many problems, declining sales, difficulty in obtaining supplies, impeded dilivery and distribution, lack of information technology knowledge and business network barriers. This study aims to determine the business management strategies of Ali Murah Shop Madinah post Covid-19 pandemic as retail practice description in Madinah, Saudi Arabia. The study refers to Henry Mintzberg strategy (position, plan, perspective, project, dan prepare). Research type is descriptive and data collection methods using structured interviews conducted to 3 informan. This research also used social learning approaches to get deeply analysis. The data analysis technique used descriptive qualitative. The results of the study explained that business management strategy post pandemic Covid-19 Ali Murah Shop Madinah can be implemented in order to get improvement and sustainable development attached by management strengthening in marketing, human resources, finance and operations field as strategic steps to create an efficient and effective business existence. Furthermore, regarding social learning approaches, Ali Murah Shop Madinah are required to have good knowledge management and absorptive capacity especially in protocol which prevent Covid-19 transmission. Future research is expected to get empiricaly analysis for objective result obtaining that also supported by quantitative and qualitative analyze (mix methods).