Introduction approach which has exercised considerable influence Although communication in health care is as old as came from the communication sciences. Dividing comHippocrates, it has only recently received attention in its munication into senders, receivers, media, and messages, own right. That is not to say that great doctors such as this discipline formulated the requirements to be put on Hippocrates, Maimonides, Boerhaave or Virchow did not the message in particular. The influence of this approach mention the doctor-patient relationship. On the contrary, was especially felt in the field of patient instruction, 9 they stressed that it was of the utmost importance. In health promotion, and patient education. Watzlawick’s fact, in the days before bacteriological and virological thorough analysis of interaction between people made knowledge, trust, confidence and the power of persuasion clear that messages are not simply messages, but can were a doctors most effective tools. But it is only in the carry different layers of sometimes contradictory meanlast half century that doctor-patient communication has ing. In addition, senders and receivers do not have fixed become an object of attention in its own right. The roles, but constantly take different points of view.A final conference on Communication in Health Care, with the group of theoretical approaches to be mentioned here abstracts presented in this volume, represents the state of came from information theory and has had its influence 10 the art in this subject in 1998. In this editorial we give a on medical decision making .These theoretical apretrospective account of the preceding issues in this proaches, formulated between 1940 and 1970, provide ongoing story. the foundations for the purposes of communication in 11 health care as distinguished by Ong and colleagues : Theoretical foundations creating a good personal relationship, exchanging inSeveral theoretical perspectives fostered the early studies formation, and making treatment decisions. of doctor-patient communication. From a sociological perspective, the concept of ‘power’ was a central issue. 1 The ‘medical model‘ elaborated by Parsons and Vocational and postgraduate training 2 Freidson defines a hierarchical relationship between Training and research into patient-provider interactions doctor and patient. This relationship was criticized by seem to have developed more or less independently of 3 4 many, including Thomas Szasz , Ivan Illich and followeach other. For centuries, communication skills were ers of the Frankfurter Schule, to name just a few of the taught In medical education implicitly. The clinical 5 most well-known. In a special way, ethnomethodology method as taught at universities, mostly in a classical 6 and conversation analysis elaborated sociological remaster-disciple relationship with its roots in the middle search on communication at a micro-level through paying ages, paid little explicit attention to communicative skills. attention to linguistic aspects. ‘Power,’ however, remains Students learned to take a good anamnesis, following a a significant theme within this tradition.Psychoanalysis hypothetico-deductive route to come to a proper diagand psychotherapy offered a different point of view. nosis. ‘Good bed-side manners’ were considered to be Concepts like therapeutic transference and counter-transimportant, but more of an art than a skill. In fact, 7 ference inspired Balint in his work with small groups of communication was learned by imitation of the master, general practitioners. His aim was to make doctors aware not as a discipline of its own. In 1924 the first textbook 12 of the complex interaction between them and their on medical interviewing was published . It must have patients, often built up over a life-time partnership. Carl taken another forty years to put the medical interview on 8 Rogers and his ideas of a therapeutic relationship based the curriculum, at least in the Netherlands. The content of on unconditional positive regard required attention for the curriculum was derived from clinical expertise and such concepts as empathy and interest and focused on the focused on good case history taking skills and models for importance of non-verbal behaviour.Another theoretical special kinds of interactions, like ‘breaking bad news’.
Read full abstract