The problem of determining the optimal number of technological resources of the hub airport functional subsystem, serving passengers in a separate technological operation, is considered. The analysis is limited to incomplete systems in which the maintenance of certain applications can be performed only by certain resources. As an optimization tool, a simulation model was used that takes into account the features of passenger flows and the hub airport production process and includes a fuzzy controller (FC), which reflects the logic of the airport dispatcher controlling the ground handling process. The paper describes a model example of solving an optimization problem indicating the possibility and feasibility of using a fuzzy controller as a model for the strategy of a human operator. The main result of optimization is the time dependence of the number of technological resources of the functional subsystem which is applicable at the stages of making decisions on increasing its capacity, operational resource management, planning staff shift work, solving a number of other tasks, especially relevant for hub airports with intense but uneven flows of aircraft and passengers.