The present study explores the relationships between information technology and sustainability in higher education infrastructure, analysing their effects on education quality, innovation and research outcomes. The study investigates the intricate relationships among infrastructure enhancements, technological integration and sustainability initiatives. The study thoroughly examines current literature and a case study of Saudi institutions, highlighting the transformative capacity of IT-enabled sustainability programmes. The research involves conducting comprehensive interviews with faculty members from six Saudi universities together with a quantitative analysis utilising replies from 784 students and faculty members. The study uses Structural Equation Modelling (SEM-PLS) to analyse the data. The results indicate significant effects, both direct and indirect, as well as moderating effects. These findings emphasise the positive associations between infrastructure upgrades and their impact on sustainability, improvement in education quality and increased innovation and research output. The study’s implications have practical relevance for academic institutions and policymakers. The social aspect underscores the significance of higher education in shaping conscientious global individuals. This research adds to the growing understanding of the multifaceted connection between IT, sustainability and higher education infrastructure. It provides useful insights for future academic and policy efforts.