Future Clients Research Articles

EVALUATION OF CUSTOMER RELATION MANAGEMENT: A CASE STUDY OF PUBLIC AND PRIVATE BANK OF PAKISTAN

Purpose of the Study: The study pertains to the knowledge, management and the creativity of the banking sector. It has been examined by the survey of primary data from the perspective of the customer’s security and confidence of relationship building with public and private institutions. Therefore, the issue has been revisited to explore the variance between the application of customer relationship management in private and public banks.
 Methodology: The number of the respondents, 249, including the depositors and borrowers, has been taken from the total universe of the population of selected list of the public and private banks branches of Hyderabad with a 95% reasonable level of confidence. To examine the data, a simple Independent T-Test was applied to find the variance between the variables. Findings: The empirical result p=<0.05 indicates there is a variance between the carry out customer relationship management in the public and private banks. Private banks are more aggressively practicing their ideas in comparison to local banks.
 Applications of this Study: The study will be useful for the students of commerce and business studies to understand the concept and evaluate practices of CRM in the service sector and for the management and staff related to the service sector for business development and career development.
 Novelty and originality of the work: The study will contribute more in the dynamic expansion in the business activities, particularly in the service sector of Pakistan, to operate, maintain and startup a profitable business for a longer period which is mutually beneficial for management, staff and customers. While the service sector in Pakistan facing the issues in business decision making with respect to CRM practices such as to retain current and future profitable client providing quality services

მარკეტინგის განვითარების სტრატეგიები სამედიცინო სფეროში

The reduction of state subsidies, the control of expenditures by insurance companies, the introduction of ethical standards in medicine by health care institutions have increased the demand for additional investment. One of the important factors for increasing the competitiveness of private medical institutions and the sustainability of its activities is the formation of a marketing complex. In order to popularize the services of medical institutions, the main tools of the marketing communication system are used: advertising, public relations and so-called Synthetic means. Medical marketing cannot be considered as just developing good services and delivering it to customers. Medical facilities should also establish close links with existing and future clients. Marketing activities should ensure the creation of new medical services and the development of existing medical services. It is important to increase the role of the state in regulating the medical market in order to promote healthy competition among suppliers and the unwavering improvement of the quality of medical services.

Promoting recycling, reducing and reusing in the School of Design: a step toward improving sustainability literacy

PurposeThis paper aims to explore systematic strategies implemented at the School of Design, X University, to use materials more sustainably and responsibly in the design studios.Design/methodology/approachPrinting and prototype fabrication are a vital facet of design education. These physical products which consume vast quantities of materials are key to evaluating ideas, and for training students to effectively communicate design intent to their professors and future clients. Despite the University’s initiatives for campus-wide sustainability efforts, waste generated from repeated design iteration is still a big problem in studio culture.FindingsThis effort between faculty, staff and students has initiated a sustained conversation about the excessive landfill waste generated by projects undertaken. Together, this paper aims to find ways in which the outcomes could be self-sustaining.Originality/valueThis research would be beneficial to anyone who plans to raise awareness and understanding of institutional waste management strategies at the university level.

Effect Of Marketing Communication In Promoting Organizational Sales. A Case Study Of Lada Uzbekistan Company

The value of interaction cannot be overstated when analyzing variables that project a good relationship between companies and their future clients. A company's marketing contact mechanism must be regulated for both successful effectiveness and product promotion in order for it to survive in this fierce rivalry. In this paper, secondary data were used. The correlation coefficient was used to interpret the results, and the hypothesis was evaluated using the normal distribution. The review shows that the use of promotions as part of a blend has helped Lada Uzbekistan Company not only increase exposure but also sales; therefore, it is a worthy endeavor that should be made a central feature of the company's marketing policy. The recommendation for the Lada Uzbekistan Company is to review the various advertising mix components and choose those that can effectively produce product demand while still increasing sales in order to achieve corporate goals.

Characteristics of Asylum Seekers in Collaborative Assessment Program.

The Capital District Asylum Collaborative (CDAC) is an organization that provides psychiatric and medical evaluations to be used as forensic evidence to support asylum applications. Our study assesses the demographics and traumas experienced by CDAC clients. In this retrospective study, 23 completed affidavits for clients evaluated through CDAC between the years 2016 and 2020 were analyzed for demographics, trauma experience, and psychiatric diagnosis given. Most clients experienced at least 4 different forms of trauma. Nearly 78% of clients experienced beating to the body, 43% were raped, 56.5% experienced other forms of sexual abuse or humiliation, 47.8% experienced forced separation from family, and 39.1% experienced illness and poor access to care. Majority of clients were diagnosed with comorbidities most commonly major depressive disorder and post-traumatic stress disorder. This analysis has provided us guidance on how to establish continuing care options for future clients evaluated at CDAC.

Identifying coping strategies used by patients at a transgender health clinic through analysis of free-text autobiographical narratives.

BackgroundThis paper presents an analysis of 32 narratives written by patients waiting for assessment at a transgender health clinic (THC) in England. Narratives are autobiographical free texts, designed to allow patients to describe in their own words their experiences of their gender identity and/or transition prior to a clinic appointment, as part of the assessment process.ObjectiveNarratives were analysed to identify actions prospective patients had taken to manage their (usually lengthy) waiting times, so that these ‘coping strategies’ could be shared with future patients.DesignCorpus linguistic methodology was utilized to identify common patterns across the whole corpus of text‐based data, augmented with more detailed sociolinguistic analysis of individual narratives.ResultsThere are broad commonalities in the way the transition experience is described across the corpus in terms of presentation of key experiences and feelings. There are specific descriptions of a number of recurring coping strategies, both positive and negative.ConclusionThe empowerment value of writing these narratives may be limited; the existence of recurring key features suggests that patients may feel they have to present their experiences in certain ways to be accepted for treatment. However, dissemination of some positive coping strategies may help future clients of THCs to better cope with waiting times, as well as assisting practitioners in THCs in supporting their patients during this wait.Patient/Public ContributionThe clinic's Service Users’ Research Advisory Group contributed to formulating the objective and design of the study. Results were presented at the clinic's annual PPI conference.

Cross-Sectional Survey of Graduate Clinical Nutrition Students Describing Dietary Choices and Recommendations

Objectives: Little data exists describing the dietary habits of nutrition students, including whether students’ personal dietary choices influence their clinical recommendations. Study objectives were to: (1) Identify common dietary choices made by nutrition students, (2) determine students’ rationale for choosing or avoiding specific diets, (3) identify key factors used to make dietary recommendations. Methods: An anonymous online survey was distributed to graduate-level clinical nutrition students who were attending five American universities. Data collected included demographics, current diet, reasons for following the current diet, reasons for recommending diets, and degree completion status. Percentage of diets chosen and rationale for dietary decisions were compared. Diets chosen and recommended were stratified and compared by degree completion status via chi-square test. Results: 208 participants completed the survey. The top diets students reported following were Whole Foods/Unprocessed (49%) and Gluten-Free (16%), followed by Vegan/Vegetarian (13%) and Paleo (12.5%). The top reasons identified for choosing a personal diet were health optimization and food allergy/intolerance/sensitivity. The top factors used to make dietary recommendations were clients’ preferences/resources and results of laboratory testing. A Whole Foods/Unprocessed diet was also selected by the largest proportion of students as one they would recommend to clients—97% of students early in their program and 98.3% of students late in their program would recommend it to a client. Conclusion: A Whole Foods/Unprocessed diet was the most followed diet and the one most likely to be recommended to future clients, irrespective of students’ degree completion progress.

An Invitation Regarding Law and Legal Education, and Imagining the Future

This Essay consists of an invitation to participate in conversations about the future of legal education in ways that integrate rather than distinguish several threads of concern and revision that have emerged over the last decade. Conversations about the future of legal education necessarily include conversations about the future of law practice, legal services, and law itself. Some of those start with the somewhat stale questions: What are US law professors doing, what should they be doing, and why? Those questions are still relevant and important, but they are no longer the only relevant questions, and they are not the only places to start. What about other legal educators, meaning those who teach and train in legal services worlds but who don’t teach the professional practice of law or the delivery of traditional legal services? What about those who are involved deeply in the production and distribution of law, legal services, and legal information but who are not, themselves, lawyers? Why start with current teachers; why not start with current or future students, or current or future clients, or current or future institutions, or current or future sets of values? Expand the communities of interest and identities of potential participants not only beyond elite US law schools, and not only beyond the private law firms that constitute BigLaw, but also beyond the US and beyond North America. The invitation goes out, in short, to a much broader audience than US law professors, and it is framed in broad but pragmatic terms.

Rosen Method Bodywork practitioners' perspective on the treatment, client interaction and client safety

IntroductionThis study focuses on the Rosen Method Bodywork, which consists of gentle body touching. Contemporary scientific knowledge focuses on how the treatments work or on clients’ perceptions; practitioners’ experiences are quite unexplored. In order to reach a better understanding of the therapy their opinion is important. The aim of this study was to describe practitioners’ views on client interaction and the treatments, and how they regard client safety and protect their clients. MethodThe study was qualitative and descriptive. Data was collected by semi-structured interviews with ten private-practicing certified Swedish Rosen Method Bodywork practitioners and analyzed by content analysis. ResultsRosen Method Bodywork training was described to develop trainee practitioners’ interactive skills, self-knowledge and an embodied awareness of what future clients may experience. Before treatment, practitioners perform risk assessments as touching may release demanding responses in clients. Clients were regarded as co-equal with own responsibility for the treatment. In treatment, it was considered important to create a supportive environment and adapt touching to each client´s individual condition and responses, and by this balancing and controlling the client´s process. Clients are not followed up regularly during the post-treatment phase. ConclusionThe client interaction resonates with the principles of person-centred healthcare. The practitioners showed consciousness of potential risks although some critical aspects, due to contextual ruling principles, that might affect client safety or well-being are identified. Collaboration between conventional health care providers and Rosen Method Bodywork practitioners might benefit clients concerning risk assessments or other client safety related issues.

Becoming an emotional worker and student: exploring skin and spa therapy education and training

ABSTRACT This study connects to the term ‘emotional labour’, coined by [Hochschild, A. R. (1983) 2003. The Managed Heart: Commercialization of Human Feeling. 2nd ed. Berkeley, CA: University of California Press], and explores how skin and spa therapy students are constructed as emotional workers in learning processes surrounding the body. Drawing on a poststructural approach, inspired by Foucault, regularities of description and self-description were analysed in the material, which consist of interviews and field notes derived from observations of classroom interaction. The results show how student subjectivities are produced as a response to the presumption about body availability in the educational arrangements. It also shows how students are positioned and position themselves as emotional workers through three reoccurring issues surrounding the body; the body as a private sphere, the body as a place of pain, and disgusting peculiarities of the body. Here, struggling subjectivities emerge, striving to overcome the obstacles that the body might entail in becoming a professional. The participants self-position and are positioned as responsible concerning each other’s’ learning processes, making their bodies available for their classmates to practice on, communicating their thoughts and feelings as posing clients, developing their empathic abilities towards future clients. Thus, the participants are not only produced as emotional workers, but emotional students, pinpointing the necessity of educational research on emotional labour.

Validation of an Information Asymmetry Scale in the Portuguese Real Estate Market

Purpose – The motivation to study the information asymmetry in the real estate market comes from the fact that this market is far from being efficient and perfect, and buying a house is, for most families, the biggest deal of their lives. This paper aims to validate a scale that evaluates the information asymmetry in the Portuguese real estate market. Theoretical framework – During the sales negotiation process, estate agents exhibit the positive aspects of the house, as well as its amenities and qualities, and camouflage the least positive aspects of the deal. Finding both the positive and the negative aspects is crucial. Design/methodology/approach – To collect the sample, an instrument based on a questionnaire survey was used, which analyses the information asymmetry in the real estate market and the sociodemographic profile of estate agents in Portugal. The sample is composed of 350 commercial delegates from the three biggest real estate mediation companies in the Portuguese market. Findings – The results show that the scale for the information asymmetry in the Portuguese real estate market is composed of six factors, which present adequate levels of validity and reliability: negative externalities, possibilities of making a deal, housing quality, service areas, proximity to businesses, and positive externalities. Practical & social implications of research – This study is expected to contribute to improving the scientific knowledge on the real estate market, and to enhancing the information transmitted by estate agents to their future clients. Originality/value – In Portugal, there is no study with such depth about this topic of research. The validation of the information asymmetry scale in the Portuguese real estate market represents a breakthrough in the knowledge in this area. Keywords – information asymmetry, real estate market, housing demand, housing location, real estate externalities.

Sexuality Within Occupational Therapy Education: Assessing Faculty and Student Perceived Competence

Sexuality is a valuable activity of daily living that contributes to an individual’s quality of life. Although sexuality can be addressed in occupational therapy practice, it is often overlooked due to a lack of time, comfort, and knowledge. For sexuality content to be fully incorporated into practice, it has been suggested that education will facilitate the inclusion of sexuality topics into occupational therapy practice. The purpose of this survey study was to assess occupational therapy faculty and students’ perceived competence with addressing sexuality, to determine the methods of sexuality education, and the time spent on the topic in occupational therapy curriculums. A piloted 13-question survey was electronically mailed to program directors of accredited occupational therapy programs in the United States for them to forward to their faculty and students. The survey was available for four weeks, with a reminder sent at the two-week mark. Data was collected from Qualtrics at the end of the response window and themed by the occupational therapy doctoral student and the faculty mentor. A majority of faculty felt competent addressing sexuality (76%) and a majority of students felt neutral (34%) about discussing sexuality with their future clients. The most frequently reported amount of time being spent on sexuality topic education was one to two hours (41%). A majority of respondents felt that sexuality is an essential topic and should be incorporated into occupational therapy curriculums further.

Improvement and Retention of Wheelchair Skills Training for Students in Entry-Level Occupational Therapy Education.

Although an essential component of best practice, wheelchair skills training is often inadequate; occupational therapy practitioners' professional preparation is a contributing factor. To assess the effectiveness of a boot camp on capacity and self-efficacy in wheelchair skills and self-efficacy in clinical practice, retention of improvements, and effective boot-camp attributes. Concurrent, embedded, mixed-methods cohort design that used blinded, repeated-measures quantitative evaluation with 4-mo follow-up and directed content analysis of a qualitative questionnaire. University entry-to-practice program. Convenience sample (N = 42) of final-year students. A 4-hr boot camp with demonstration and supervised practice. Content incorporated skill performance, training and motor-learning strategies, and safe supervision. Skill performance capacity (Wheelchair Skills Test-Questionnaire), self-efficacy with manual wheelchair use (Wheelchair Use Confidence Scale), confidence in provision of manual wheelchair training services (Self-Efficacy in Assessing, Training, and Spotting test), and a boot-camp experience questionnaire. Within-subjects analysis of variance revealed significant improvements on all measures (p < .001) with large effect sizes (ηp² = .68-.88). All measures except skill capacity demonstrated retention; skill capacity decreased 5.3% (95% confidence interval [2.0, 8.5]) but was significantly higher than baseline. Three themes influenced practice confidence: knowledge acquisition, experiential learning, and client empathy. Results confirm improved wheelchair self-efficacy, capacity, and self-efficacy with clinical intervention skills. Retention of outcomes suggests the potential impact on future practice. Experiential learning supports performance component acquisition and imparts empathy of client experience, which may improve occupational therapy practitioners' perceptions of client potential. A 4-hr experiential boot camp can increase students' capacity and confidence to deliver wheelchair skills training to future clients. Experiential learning increased students' appreciation for clients' experience and expectation of client potential.

Initial coin offerings: Linking technology and financialization

This paper elaborates on the interactions between digital technologies and financial practices and how they contribute to the ongoing process of financialization. We focus on the circumstances of blockchain-based token offerings and their contribution to reshaping existing systems of investment in startups. We show how future clients become investors via the initial coin offering (ICO) process. The paper is based on interviews with blockchain and industry practitioners during 2018 and 2019 and focuses on an in-depth case study of a specific ICO in early 2018. We suggest a framework consisting of catalysts, cracks and voids to analyze the financialization process and to inform theories of how financialization advances through the new spaces afforded by socially constructed technologies upon which entrepreneurs capitalize. With this framework we provide a better understanding of the mechanics behind financialization, particularly the ways in which business processes, and larger social relations such as the role of investors and clients, are reimagined and reworked.

The effect of auditor type on audit quality in emerging markets: evidence from Egypt

PurposeAlthough a number of studies suggest that big audit firms provide higher audit quality in strict legal environments, empirical evidence remains inconclusive. As little is known about the effect of auditor type on audit quality in less strictly legal environments, this study aims to investigate the impact of auditor type on audit quality in the Egyptian market.Design/methodology/approachData of Egyptian-listed companies during the period 2011–2018 are used. To examine the impact of auditor type on audit quality, ordinary least square regression and robust standard errors clustered at year and industry level are used. This study uses discretionary accruals as a proxy for audit quality. Several additional analyzes are conducted to assess the robustness of the main results, including alternative measures of audit quality and auditor type.FindingsThe results show that audit firms tend to provide higher audit quality when they are affiliated with a foreign audit firm. However, Big 4 auditors do not provide higher audit quality compare to their counterparts. Additionally, the governmental agency, accountability state authority, that monopolize audit function in state-owned companies do not appear to be associated with higher audit quality. Finally, local audit firms have a negative association with audit quality. This may be their strategy to secure future clients that seek low-quality audits.Research limitations/implicationsThis study suggests that affiliation with foreign audit firms will help the Egyptian firms to develop their abilities by using advanced technology and techniques and transfer rare expertize to the Egyptian auditors. This study also shows that the strategy adopted by many Egyptian audit firms to affiliate with foreign auditors reflects the desire of these firms to be included in one tier alongside Big 4 audit firms to increase their market share under a claim of providing a higher audit quality.Originality/valueThis study adds to the rare but growing body of literature by investigating how auditor type affects audit quality in the context of less strictly legal environments. The results are important, as investors, standards-setters and regulators have growing concerns over audit quality since the Enron scandal. The findings suggest that audit quality depends on auditor type. These findings have important implications for investors, standards-setters and auditors interested in auditor oversight, audit quality and auditor choice.

ПРОЕКТ „ТУРОПЕРАТОР“

Project work provides active participation of students, covering activities with an emphasis on independent work and the combination of different information sources. The end result is creating your own product. Students from the third grade of „Alexander Georgiev-Kodzhakafaliyata“ Primary School did Project „Tour Operator“, which integrates the subjects Local History, Information Technology and Computer Modeling. In order to complete their tourist offers, student must have a wide range of knowledge and skills. The teams study cultural and historical sites along a certain tourist route. They visit the exhibitions of Regional Historical Museum-Burgas to gather information according to pre-set criteria. For the purpose of the project different methods and means are used such as: dictation; surplus information method; search for information on the Internet (text and images) by keywords. The design of the offers requires the teams to apply knowledge and skills related to entering and formatting text in a word processing program, inserting an image. For each offer the students calculate the prices for visiting in two variants, and in order to intrigue their future clients, they make a virtual walk in Burgas in Scratch. The indirect result is related to positive emotions and attitudes in students, with the formation of social experience.

The Effect of Auditor Type on Audit Quality: An Empirical Analysis

Purpose Although a number of studies suggest that big audit firms provide higher audit quality in strict legal environments, empirical evidence remains inconclusive. Since little is known about the effect of auditor type on audit quality in less strictly legal environments, this study aims to investigate the impact of auditor type on audit quality in the Egyptian market. Design/methodology/approach Data of Egyptian-listed companies during the period 2011-2018 are employed. To examine the impact of auditor type on audit quality, ordinary least square regression and robust standard errors clustered at year and industry level are used. This study employs discretionary accruals as a proxy for audit quality. Several additional analyses are conducted to assess the robustness of the main results, including alternative measures of audit quality and auditor type. Findings Our results show that audit firms tend to provide higher audit quality when they are affiliated with a foreign audit firm. However, Big 4 auditors do not provide higher audit quality compare to their counterparts. Additionally, the governmental agency, Accountability State Authority (ASA), that monopolize audit function in state-owned companies do not appear to be associated with higher audit quality. Lastly, local audit firms have a negative association with audit quality. This may be their strategy to secure future clients that seek low-quality audits. Originality/value This study adds to the rare but growing body of literature by investigating how auditor type affects audit quality in the context of less strictly legal environments. Our results are important since investors, standards-setters and regulators have growing concerns over audit quality since the Enron scandal. The findings suggest that audit quality depends on auditor type. These findings have important implications for investors, standards-setters and auditors interested in auditor oversight, audit quality and auditor choice. Keywords: Audit quality, Big 4, Second-tier auditors, Third tier auditors, Local audit firms, Accountability State Authority JEL Classification M42

Social Media Marketing Strategies: Air Arabia as a Study

Social media marketing is one of the best tools used by different companies to reach targeted customers. The main objective of the research was to assess social media marketing strategies in Air Arabia airlines and its productivity in interacting with potential and loyal clients. The study objectives include: to determine the social media marketing strategy used by Air Arabia and to assess the effectiveness of social media marketing strategic plans for current and future clients. The study adopted a qualitative approach. In order to attain the target, content analysis was used as the data collection method, which was taken from the social media channels reports provided by air Arabia social media executives. The data were thematically analyzed to gain a better understanding of the data collected. The study findings indicated that the company’s social media strategy is based on posting regular content that is mainly videos and photographs, with increased interaction on photos. The company’s Facebook account has the highest number of subscribers. The main reason for using social media marketing was to tap the new technology in their business, thus drawing in a pool of customers online. The study concluded that Air Arabia gained a competitive advantage over other airlines due to its strategic use of social media. Air Arabia’s main strategic plan for communicating with its customers was to build loyalty, thus increasing its competitive ability in the traveling industry. The main recommendation from the research is for Air Arabia to create its brand to the target market and listen actively to their clients online to expand its customer base. Overall, the social media strategy of Air Arabia is effective in achieving its goal.

Using Rap Music to Better Understand African American Experiences

ABSTRACT This content analysis was conducted to identify and explore messages in rap music surrounding police brutality. Analysis from the 10 selected songs revealed the potential for these messages to improve the cultural competency of counselors, the ability of counselors to better understand future Black clients, and the benefits of featuring rap music and hip hop culture in future counseling research. Three major themes were identified based on the lyrical content analysis; feelings of validation, rightful retaliation, and wrongful manipulation. According to the results, the counseling profession can stand to revisit its cultural assessment and sensitivity if they wish to be more aware of the needs of Black clients.

Pre-matching gambles

This paper investigates pre-matching gambles and provides a new reason to gamble: matching concerns. Examples of pre-matching gambles include occupational choices before the marriage market, college major choices before the labor market, and portfolio management before attracting future clients in the financial market. I show that people make risky investments they would not have made if not for their subsequent participation in a competitive matching market. A fundamental and unique feature of the competitive matching market, which I call the competitive matching effect, induces gambling. The paper also illustrates the relationship between social efficiency and inequality in this setting, and shows how progressive taxation eliminates social inefficiency, reduces inequality, and generates government revenue.