Five-star Hotels In Egypt Research Articles

Evaluating the Governmental Inspection Process in Five-Star Hotels in Egypt (A Comparative Study)

Evaluating the Governmental Inspection Process in Five-Star Hotels in Egypt (A Comparative Study)

Toward Sustainable Performance in the Hotel Food Supply Chain: Influences of Quality Management Practices and Digital Integration

This study addresses a gap in the literature on how quality management practices within the food supply chain can be effectively integrated with digital technologies to enhance Food Supply Chain Sustainable Performance (FSCSP) in the hospitality and tourism sector in Egypt. Thus, a quantitative approach was employed, with data being collected through both online and in-person surveys from employees with sufficient knowledge of their hotel’s food products, food supply chain, and quality management practices in five-star hotels in Egypt. SPSS and WarpPLS-SEM techniques were used to analyze the research data. The findings showed that Food Supply Chain Quality Management (FSCQM) practices positively influence both FSCSP and Supply Chain Digital Integration (SCDI), with SCDI serving as a mediator in the relationship between FSCQM and FSCSP. This study is helpful for hospitality businesses in developing economies because it shows how important it is to combine digital innovation with strong quality management to improve operating efficiency and gain a competitive edge in terms of sustainability. This involves fostering a technology-driven culture that encourages creativity, innovation, transparency, and information-sharing among employees to ensure the successful integration of FSCQM practices with hotels’ digital competences.

How and when does benevolent leadership promote followers’ proactive customer service behavior?

PurposeThis study aimed to investigate the impact of benevolent leadership on proactive customer service performance by creating a moderated mediation model. The model focuses on the role of harmonious passion as a mediator in the relationship between benevolent leadership and proactive customer service performance as well as the moderating influence of proactive personality on this mediation.Design/methodology/approachThe model was tested using data from 339 immediate supervisor-subordinate pairs in eight five-star hotels in Egypt. Frontline service employees and their immediate supervisors completed separate questionnaires, and the responses were matched using identification numbers.FindingsThe results indicate that harmonious passion fully mediates the positive relationship between benevolent leadership and proactive customer service performance. Additionally, proactive personality was found to moderate the mediated relationship between benevolent leadership and proactive customer service performance through harmonious passion, such that the mediation was stronger for employees with higher proactive personalities.Research limitations/implicationsBy testing the moderated mediation model, this study contributes to our theoretical understanding of the motivational mechanism through which benevolent leadership influences proactive customer service performance.Originality/valueThis research offers initial evidence of the mediating role of harmonious passion in the positive relationship between benevolent leadership and proactive customer service performance. The moderated mediation model extends existing findings by incorporating proactive personality as a significant moderator in explaining the impact of benevolent leadership on proactive customer service performance.

Catalyzing Green Work Engagement in Hotel Businesses: Leveraging Artificial Intelligence

This study explores green work engagement in response to the global demand for sustainability in businesses and the shift toward green-oriented agendas. Specifically, this study aims to examine how green work engagement (GWE) is affected by artificial intelligence awareness (AIA) through job stress (JS) as a mediator. It also explores the moderating roles of technological self-efficacy (TSE) in the AIA→JS relationship and trust in leadership (TIL) in the GWE→JS relationship. A PLS-SEM analysis was conducted on 392 valid replies from full-time employees of five-star hotels in Egypt using WarpPLS 7.0. The findings indicated that artificial intelligence awareness (AIA) negatively affects employees’ green work engagement (GWE) and positively affects job stress (JS). In addition, GWE is negatively affected by JS. Moreover, TSE negatively moderates the AIA→JS relationship, while TIL negatively moderates the JS→GWE relationship. The study also found a significant mediating effect of JS on the AIA→GWE relationship. The study enhances research on AIA’s impact on JS and GWE, addressing a gap in existing empirical studies on the relationship between these elements in hotels. Overall, the study of green work engagement has the potential to be a valuable contribution to the growing field of sustainable business practices.

Psychological empowerment and employee resilience in travel agencies and hotels

Purpose Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators. Design/methodology/approach Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses. Findings The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER. Originality/value Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.

Organizational politics and employee job performance in the tourism and hospitality industry: workplace stress and counterproductive work behavior

ObjetivoEste estudio pretende explorar cómo el desempeño laboral (EJP) se ve afectado por la percepción que tienen los empleados de la política organizativa (POP). También investiga los papeles mediadores del estrés laboral (WS) y el comportamiento laboral contraproducente (CWB).Diseño/metodología/enfoqueSe recopilaron datos de empleados que trabajaban en agencias de viajes de categoría (A) y hoteles de cinco estrellas en Egipto. Se realizó un análisis de Modelización de Ecuaciones Estructurales por Mínimos Cuadrados Parciales (PLS-SEM) utilizando 468 respuestas válidas.ResultadosLos resultados indican que existe una correlación negativa entre POP y EJP. Además, existe una correlación positiva entre POP y CWB, así como WS. Los resultados también demuestran una correlación negativa entre WS y CWB con EJP. Además, los resultados sugieren que CWB y WS actúan como mediadores parciales en la relación entre POP y EJP.Originalidad/valorLa investigación incluye algunas investigaciones pioneras. En la actualidad, la investigación sobre los efectos de la POP en la CWB, la WS y la EJP es insuficiente. Además, el presente estudio intenta medir el papel mediador de la CWB y la WS en el vínculo entre la POP y la EJP. El presente estudio ha llenado un vacío en la literatura sobre turismo y hotelería, en la literatura sobre gestión de recursos humanos y en la literatura sobre comportamiento organizativo al analizar empíricamente estos vínculos en el contexto de los hoteles y agencias de viajes egipcios.

Does Ethical Leadership Enhance Employee Outcomes? Evidence From Four And Five-Star Hotels In Egypt

Does Ethical Leadership Enhance Employee Outcomes? Evidence From Four And Five-Star Hotels In Egypt

Absorptive Capacity and Supply Chain Integration and Their Impact on Hotel Service Performance

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt. A total of 114 responses were obtained. The PLS-SEM technique and SmartPLS 4.0 software were employed for analysis. The study revealed that absorptive capacity has an impact on SCI and service performance. There is also a positive relationship between SCI and service performance. Specifically, a positive influence of internal integration and customer integration on service performance was found. However, supplier integration shows no significant relationship with service performance. This suggests that enhancing awareness of customer needs and internal coordination improves service performance. From a practical viewpoint, managers must promote a learning culture, foster innovation, and encourage internal and external collaboration. These factors were identified as key components that can improve service performance and lead to the development of competitive advantage, as shown in this paper. In addition, supply chain vitality was found to enhance quality and service, particularly when there is coordination between departments and consideration of customer needs. This study is among the earliest to examine how absorptive capacity affects both supply chain integration and service performance in the hotel industry. The research contributes at a theoretical level by shedding light on the role of absorptive capacity in the development of competitive advantage.

A moderated-mediation analysis of abusive supervision, fear of negative evaluation and psychological distress among Egyptian hotel employees

By integrating cognitive appraisal and social exchange theories, this paper examines the linkage of supervisors’ abusive reactions with psychological distress through their subordinates’ fear of negative evaluation. This paper also investigates the moderating role of negative reciprocity. Data were gathered from 412 employees at 15 five-star hotels in Egypt and analyzed using PROCESS 4.0 macro in SPSS (Model 5). The findings revealed that abusive supervision was strongly positively connected with psychological distress caused by FNE. Furthermore, negative reciprocity may reduce the abusive supervision-psychological distress relationship. The positive effect of abusive supervision on psychological distress was weaker among hotel employees who held high levels of negative reciprocity. The PROCESS and narratological results highlight the need of taking negative reciprocity into account while investigating undesirable workplace behavior (i.e., abusive acts of supervisors) in the hospitality context by providing fruitful theoretical and practical contributions.

Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt

Customer Acceptance of Self-Service Technology in Five-Star Hotels in Egypt

The Impact of Electronic Word-of-Mouth (e-WOM) on Consumers’ Purchasing Decision Evidence from Five-star Hotels in Egypt

The Impact of Electronic Word-of-Mouth (e-WOM) on Consumers’ Purchasing Decision Evidence from Five-star Hotels in Egypt

Identifying the influence of intellectual capital on business performance in five-star hotels in Egypt

Identifying the influence of intellectual capital on business performance in five-star hotels in Egypt

Multi- Sensory Marketing Impact on Customer Loyalty and Improving Brand Image at Five-Star Hotels in Egypt

Multi- Sensory Marketing Impact on Customer Loyalty and Improving Brand Image at Five-Star Hotels in Egypt

Impact of Strategic Management on Innovation in Five-Star Hotels in Egypt

Impact of Strategic Management on Innovation in Five-Star Hotels in Egypt

Importance-implementation of disability management practices in hotels: The moderating effect of team orientation

The purpose of this study is to examine the importance of disability management practices (DMPs) and the level of implementation from the viewpoint of food and beverage (F & B) managers, F & B entry-level employees, working in F & B departments, and human resources (HRs) managers in five-star hotels in Egypt. It also analyzed the moderating role of team orientation (TO) between the importance and the implementation of DMPs. Data were collected from 400 respondents. The association between the importance and the implementation of DMPs is significant, moderate, and positive. The results also exhibited that the correlation between the importance and the implementation is significantly more positive under the condition of a high encouragement of TO. The study provides significant implications for both theory and practice

Intervening role of supervisor trust and leader-member exchange: an investigation into the role of supervisor support on employee innovative behaviour

Thehospitality industry is extremely competitive, and employee innovative behaviour plays an essential role in determining whether hotels survive, grow, or achieve a competitive advantage. This research implements structural equations modelling via SMART-PLS3 to analyse the 504 valid questionnaires to assess the theoretical framework and identify the factors that influence employee innovative behaviour. This paper focuses on five-star hotels in Egypt which use an innovative approach to evaluate the influence of Perceived supervisor support (PSS) through supervisor trust (ST) and Leader-Member Exchange (LMX) on employee innovative behaviour (EIB). The investigation depicts the relations among the different variables of the study and has enhanced our understanding of EIB. Results indicated the PSS predicted LMX significantly, which in turn influenced the ST. PSS has also been found to have an indirect impact on the EIB through LMX and ST. The variation clarified by the proposed research model in the EIB is 32.3%.

Identification of e-HRM Practices in Egypt Five-star Hotels: A Quantitative Approach

This paper aims to identify the effect of e-HRM practices on hotel performance by measuring HRM service quality and employee productivity in Five-star hotels in Cairo. This study used a quantitative research approach. Data was collected through questionnaires from 25 Five-star hotels in Cairo selected to be the sampling frame. A convenience sample technique was chosen in this research to collect data using administrated questionnaire to HR managers, HR supervisors and HR employees. The total number of distributed questionnaires was 500 copies out of which only 350 have been returned. The general response rate was 70%. SPSS (Version, 26) software was used for analysis data. The results showed the importance and benefits of e-HRM application in Five-star hotels in Egypt. The results explain the agreement of the participants for e-HRM practices in five-star hotels. Additionally, the findings highlight the importance of e-HRM practices, which include operational, relational and transformational. The aforementioned practices help to improve the human resources service’s quality and employee productivity, which in turn will lead to an improvement in the hotel’s performance. This current study contributes to the theory by enriches the existing literature on e-HRM and it showed that importance of e-HRM application in hotels. However, the current study has some limitations. Firstly, this paper concentrates on a specific category of hotels (Five-star hotels). Secondly, the research focuses on a specific geographical location, Cairo. Therefore, future research should address more hotels in Egypt.

Maintenance Cost Index for Egyptian Hotels: An Exploratory Study

In the hotel industry maintenance is important despite of its complex processes as its effectiveness will directly affect the quality of hotel service and have direct effect on guests' impression of the hotel. in the same time, the costs of operating and maintaining the hotel engineering systems must be properly monitored and controlled in particular the in-house manpower, out-source contracts, energy consumption and equipment deterioration. There are limited literatures available regarding the hotel maintenance cost analysis, This is what urged the researcher to conduct this study which aims to develop a hotel maintenance cost index, to compare hotel maintenance costs and the distribution of this cost over the different maintenance approaches and in-house and out-sourced strategies among the three, four, and five-star hotels. The quantitative research methodology of the interview was conducted with hotel's chief engineer or maintenance supervisor in three, four, and five-star hotels in Egypt (via-phone interview). The study revealed an index benchmark number that could be used to compare maintenance operations cost in three, four, and five-star hotels which also could be used in planning hotels maintenance expenditures if we know the value of this expenditure in other hotel categories.

Greenwashing Effect on Customers’ Behavior at Some Five-Star Hotels in Egypt

Given the hazards of greenwashing, this paper aims at exploring its effect on customers’ behavior including green trust, repeated visit intention and WOM. These relationships were also measured in relation to customers’ green experience. It was revealed that greenwashing negatively affects green trust, repeated visit and WOM. Additionally, it was indicated that customers’ green experience deepens the aforementioned negative relationships. In order to lessen greenwashing in hotels, the study recommends issuing green certification under a strict supervision of the ministry of tourism using a punishment system for irresponsible properties.

Diversity management in hotels

PurposeThe purpose of this paper is to investigate the importance of ethnic, gender and religious diversity management practices (DMPs) and the level of implementation from perspectives of five-star hotels in Egypt. Besides, it also examines the moderating role of empowerment and capability development (CD) between the importance and the implementation of gender and religious management practices.Design/methodology/approachThe questionnaires were distributed personally to entry-level F&B employees, F&B managers, working in F&B departments, and HR managers in all accepted five-star hotels in their workplaces, during July and August 2017. Only 400 returned back, with a response rate of 35 percent and were considered usable for data analysis.FindingsThe results clarified that there was a significant moderate positive correlation between the importance and the implementation of gender and religious management practices (MPs). Nonetheless, the correlation proved to be significant, weak and positive between the importance and the implementation of ethnic MPs. The relationship between the importance and the implementation of ethnic, gender and religious MPs was not moderated by empowerment.Research limitations/implicationsAlthough questionnaires have been collected from diverse F&B outlets, comparisons among outlets were not conducted. This study concentrated on the F&B departments only; hence, future researchers can make comparisons among different departments.Practical implicationsThis study implies that HR managers should recruit employees from diverse ethnicities, gender, ages, disabilities and religions to help five-star hotels achieve success in marketplaces. Recruiting diverse employees should be a basic part of the organizational culture of hotels, specifically F&B departments.Social implicationsSocial activities organized in hotels, such as a tennis table, football and billiards tournaments, are included. Hotels can provide employees with special meals during fasting and they can also allow Christian employees to leave the hotel from 7 to 10 a.m. to attend the mass in church each Sunday.Originality/valueAlthough DM is necessary for the hospitality industry, there is a lack of studies focusing on investigating the importance−implementation of DMPs and analyzing the moderating role of empowerment and CD in this industry, specifically in Egypt. This study provided weighty contributions to the management of diversity in the Egyptian hotel sector and formed one of the first empirical studies.