Field Of E-government Research Articles

Research Foci, Methodologies, and Theories Used in Addressing E-Government Accessibility for Persons with Disabilities in Developing Countries

Aim/Purpose: The purpose of this paper is to examine the key research foci, methodologies, and theoretical perspectives adopted by researchers when studying E-government accessibility for persons with disabilities (PWDs), particularly in developing countries. The study aims to develop a conceptual framework for designing accessible E-government for PWDs in developing countries. Background: Studies on E-government accessibility for persons with disabilities in developing countries have been minimal. The few studies conducted until now have failed to integrate PWDs, a population already marginalized, into the digital society. Accessibility has been identified by researchers as a major hindrance to PWDs participating in E-government. It is imperative therefore to examine the manner in which researchers investigate and acquire knowledge about this phenomenon. Methodology : The study synthesizes literature from top IS journals following a systematic literature review approach. The data synthesis focuses on identifying key concepts relating to E-government accessibility for PWDs. Contribution: The study contributes to the field of E-government, with a focus on how E-government services can be made accessible to PWDs. The study calls on researchers to reflect on their epistemological and ontological paradigms when examining accessibility of E-government services in developing countries. Findings: The findings show that most researchers focus on the evaluation of E-government websites and predominantly adopt quantitative methods. The study also reveals that the use of technological determinism as a theoretical lens is high among researchers. Recommendations for Practitioners : The study recommends that E-government web developers and policy makers involve PWDs from design to evaluation in the development of E-government applications. Recommendation for Researchers: The study advocates the need to conduct studies on E-government accessibility by employing more qualitative and mixed approaches to gain in-depth and better understanding of the phenomenon. Impact on Society : This study creates greater awareness and points out inadequacies that society needs to address to make E-government more inclusive of and participatory for PWDs. Future Research: Further empirical work is required in order to refine the relevance and applicability of various constructs in EADM so as to arrive at a framework for addressing E-government accessibility for PWDs in developing countries.

Implementation of the Open Source Virtualization Technologies in Cloud Computing

The Virtualization and Cloud Computing is a recent buzzword in the digital world. Cloud computing provide IT as a service to the users on demand basis. This service has greater flexibility, availability, reliability and scalability with utility computing model. This new concept of computing has an immense potential in it to be used in the field of e-governance and in the overall IT development perspective in developing countries like Bangladesh.

Implementation of the Open Source Virtualization Technologies in Cloud Computing

The “Virtualization and Cloud Computing” is a recent buzzword in the digital world. Behind this fancy poetic phrase there lies a true picture of future computing for both in technical and social perspective. Though the “Virtualization and Cloud Computing are recent but the idea of centralizing computation and storage in distributed data centres maintained by any third party companies is not new but it came in way back in 1990s along with distributed computing approaches like grid computing, Clustering and Network load Balancing. Cloud computing provide IT as a service to the users on-demand basis. This service has greater flexibility, availability, reliability and scalability with utility computing model. This new concept of computing has an immense potential in it to be used in the field of e-governance and in the overall IT development perspective in developing countries like Bangladesh.

Big data in the policy cycle: Policy decision making in the digital era

Although of high relevance to political science, the interaction between technological change and political change in the era of Big Data remains somewhat of a neglected topic. Most studies focus on the concept of e-government and e-governance, and on how already existing government activities performed through the bureaucratic body of public administration could be improved by technology. This article attempts to build a bridge between the field of e-governance and theories of public administration that goes beyond the service delivery approach that dominates a large part of e-government research. Using the policy cycle as a generic model for policy processes and policy development, a new look on how policy decision making could be conducted on the basis of ICT and Big Data is presented in this article.

XGN: A Game Changer in the Field of E-Governance.

Touted to eclipse China as the most populous nation in this world by 2028, India requires a very robust E-Governance framework if it wishes to ensure that the benefits of E-governance penetrate uniformly into even the remotest sections of the society. Thus, the development of a standardized prototype for E-Governance with the potential for wide-scale implementation, replete with value propositions which consider every faction of India’s burgeoning population within its ambit, is imperative to further augment India’s strong resurgence in the global scenario. The eXtended Green Node (XGN), one of the cornerstones of Gujarat’s vibrant E-Governance policy, is one such platform which holds the potential to effectively “fit the bill” if tweaked appropriately to further enhance its appeal as per the pan-Indian perspective. The XGN project, jointly developed by the Gujarat Pollution Control Board (GPCB) and the National Informatics Centre (NIC), initiated operations in 2008 and has since not only received several awards but has also gone on to be considered as a paradigm shift in the domain of government process re-engineering. Deployed at all the offices of the GPCB, XGN has succeeded in obliterating a host of bottlenecks prevalent in the suite of services provided by the board to citizens, businesses and other government departments. The crux of XGN’s success lies in the fact that it completely extirpates the need for any physical movement of files in various government departments by including a complete vista of service/analysis resources in its website including the facilitation of consent/authorization applications, live tracking of waste-movement, E-transactions, etc. With its service currently extending to more than 54000 entities, the success of XGN in terms of concrete statistics is quite tangible, most notably with the average number of applications being processed yearly multiplying to approximately 5 times. XGN has found espousers in each and every section of the Indian polity, especially in Goa with the state migrating to the XGN model of E-Governance in 2012. In this paper, the policy of XGN has been analyzed objectively with a two-fold perspective prominent throughout: the drawbacks of the current structure and the feasibility of launching a holistic, tweaked version of XGN to suit the palette of a pan-Indian crowd. More specifically, this paper analyzes the potential of enhancing the host of services offered by XGN within the purview of E-waste management, and driving value by inculcating better standard operating practices such as GPS-based waste-tracking & more compartmentalized storage-recycling of hazardous wastes, thereby enhancing productivity. Finally, the paper undertakes a cross-functional study of the XGN model using the Strategy Diamond framework, proposed by Hambrick & Fredickson, to establish a systematic model for the same with a definitive scheme to enforce checks & balances at every step.

Developing a roadmap for planning and implementation of interoperability capability in e-government

Purpose – The purpose of this paper is to propose a tool in the form of a roadmap for planning and implementation of interoperability capabilities. The issue of interoperability is gaining importance for offering services as “one-stop shop” due to rapid developments in the field of e-government in recent times. Several complexities are associated with this important dimension, and there is an urgent need for developing a tool to facilitate rollout of e-government projects with interoperability capabilities. The proposed roadmap can enable knowledge sharing among key stakeholders for building a common vision and contribute to planning and implementation of interoperability features of e-government. Design/methodology/approach – The paper is an exploratory study using the phenomenographic interpretive approach. The literature review identifies the facets and the issues that are crucial for facilitating interoperability. The status of interoperability in some of the developed countries is reviewed where e-government is in a relatively mature stage. Based on the review, this paper identifies an initial set of issues that can guide semi-structured interviews with policymakers, partners and the government agencies implementing e-government projects. The views of these key stakeholders are then analyzed and used for developing the roadmap for implementation of interoperability of e-government services. The findings are then mapped in India’s context for triangulation purpose. Findings – The paper provides insights into various planning and implementation issues that have to be addressed for building interoperability capability. A roadmap is proposed encompassing the essential legal, regulatory, organizational and technical aspects that are deemed essential for successful planning and implementation of interoperability capability. Research limitations/implications – The study has the limitation that the exploratory part of the study is based on inputs from key actors in the Indian context only. It needs to be validated by empirical studies in various contexts. Practical implications – The roadmap proposed will be useful for the policymakers, as it can guide them for planning and implementing e-government systems with interoperability capabilities. It can be used as a knowledge-sharing tool for spreading awareness of steps required for designing and implementing interoperability capabilities. Originality/value – The paper contributes by providing a tool in the form of a roadmap that can be used by the policymakers and implementers to take a holistic view of requirements for development of interoperability capabilities. The paper can form the basis for future research in specific issues of interoperability.

Impact of E-Government Services on Private Sector: An Empirical Assessment Model

Despite the large investments in the field of e-Government (e-Gov) around the world, little is known about the impact such investment. This is due to the lack of guidance evaluation, absence of appropriate tools to measure the impact of e-Gov on the private sector, as well as the lack of effective management to resolve or eliminate the barriers to e-Gov services that led to the failure or delay of many projects. This paper is primarily concerned in determining the impact of e-Gov services on the private sector. A combination of Modified Technology Acceptance Model (TAM), DeLone and McLean's of IS success will be utilized as a research model and e-Gov Economics Project (eGEP) framework to measure (Efficiency, Democracy & Effectiveness impact) for G2B services. The research result will help e-Gov decision makers to recognize the critical factors that are responsible for G2B success, specifically factors they need to pay attention to gain the highest return on their technology investment, hence enabling them to measure the impact for e-Gov on the private sector. The paper has also demonstrated the usefulness of Structural Equation Modeling (SEM) in analysis of small data sets and in exploratory research.

Study on e-government services quality: The integration of online and offline services

Purpose : E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users. Design/methodology/approach : From the aspects of online service quality perception and offline service quality perception, based on IS Success model and SERQUAL model, e-Government Services Quality model has been set up with information quality, system quality and service quality as key factors. Then, the survey method was applied to collect data and then to test the model. Findings : It was found that users’ perception of offline service quality has a significant effect on improving their perception of online service quality, and online service quality perception has a significant effect on public satisfaction of e-Government services; information clarity, system security and stability, interactive services and “one-stop” services all have a significant effect on public satisfaction of e-Government services. However, offline service quality perception has certain positive effect on public satisfaction of e-Government services but not dramatically. Research limitations/implications : Mobile e-Government as an important direction of the development of e-Government, in the future, we will study more about mobile e-Government services channels. Originality/value: This study further develops the theory of information system service quality, and also provides a theoretical reference for government departments. On the one hand, based on the characteristics of e-government system, information quality, system quality and service quality in the previous system service model are further discussed; on the other hand, both online and offline services are taken into consideration in the information system service model, thus establishing the e-government services quality model and making an in-depth study of the integration effect of online and offline services. Its conclusions can be references for the application of traditional information system service model in the field of e-government.

Observing organisational transformation of the public sector in the e-government era

Purpose– The purpose of this study is to develop a more comprehensive framework that would provide better insight into the characteristics of organisational transformation (OT) of the public sector organisations in the e-government era. Despite the widespread opinion that successful implementation of information communication technology (ICT) is strongly correlated with the appropriate OT of the public sector, a critical analysis of the available literature within the field indicates that this important dimension of e-government development has been dealt with only partially. Accordingly, the paper attempts the following: to develop a more comprehensive framework for observing OT, to empirically explain the framework through analysis of three Slovenian e-government projects and to develop some general characteristics of ICT-induced OT in the public sector.Design/methodology/approach– The development of the framework is based on an analysis of the available literature, whereas the explanation of such is based on a multiple-case study approach.Findings– The paper contributes to a clearer understanding of what the main characteristics of OT in the e-government era are and how they should be observed.Research limitations/implications– The findings can help researchers to more accurately focus their attention on the most critical aspects of OT. The identified attributes can provide an important basis for future research, particularly from the methodological perspective.Practical implications– The framework can help public managers to focus their attention on the most important attributes of ICT-induced OT to exploit ICT potentials more efficiently.Originality/value– The paper attempts to demystify the concept of OT in the e-government field and place it in a more solid theoretical and empirically explained framework.

The great theory hunt: Does e-government really have a problem?

A persistent leitmotif of the e-government literature in the last decade has been a degree of angst about the absence of theory in the field. Some scholars have argued that until such time as this deficiency is remedied, e-government will never be recognized as a proper discipline. In addition to being under-theorized, it is has also been contended that the e-government literature is overdependent on the descriptive case study or case history.This paper examines the validity of the claim that e-government is under-theorized and explores the counter-argument that, far from being short of theory, a great deal of good and valuable theory can be found in the e-government literature. The meaning of theory and problems with defining it are discussed and the implications of these problems for assessing the state of theory in e-government are explored in this light. The parallels between this discussion and problems associated with theory in the wider fields of public administration and information systems are briefly considered. From this it is conjectured that concerns regarding the absence of a coherent body of theoretical knowledge in the field of e-government may be overstated.

Nine Challenges for e-Government Action Researchers

Action research is widespread in many of the background disciplines that underpin the e-Government field and is beginning to take root as a legitimate e-Government research method. Canonical Action Research (CAR) is the most widely used form of action research; however it relies on premises that can be problematic in the e-Government context. This article details some of those underlying assumptions, and shows the difficulties that result when applied to a relatively typical e-Government case study: the implementation of an advanced email system in Danish public administration. The empirical experience calls many of the standard premises into question, and these are categorised. The authors summarize the resulting experience as nine challenges for action researchers working in the e-Government field, and investigate some possible responses.

On Chinese E-Government Development in Big Data Era

Big Data is a new concept of computer in the field of e-government, therefore knowledge and content of Big data needs to be deeply explored. In the era of big data, e-government will face enormous challenges and tests, to handle complex data will also become the main theme of the big data era of e-government development. Through the analysis of Big data processing mode, and on this basis, the effect of the era of big data in e-government development, through effective path to big data mode to the development of e-government.

The Big Data how to Influence the Development of E-Government

Big data is an emerging concept in the field of computer and E-government recently,but research institutions and scholars have different opinions in the content and understanding of big data.In the era of big data,E-government is facing great challenges and tests,and the processing of complex data in the era of big data will become the main theme of the development of E-government in our country.Through analyzing processing mode of big data,and on this basis,this thesis discussed the influence of the era of big data on the development of E-government,in order to find an effective path under the mode of big data to develop E-government.

Scientometric Study of the Progress and Development of e-Government Research During the Period 2000–2012

Many countries have implemented changes in public-sector management models, based on the strategic and intensive use of new information and communication technologies. From a critical standpoint, this paper analyzes and characterizes the contributions made by research in the field of e-government, identifying future areas of interest and potentially valuable methodologies. In addition, it compares research efforts focused on developing countries with those concerning developed economies, in order to identify research gaps and possibilities for improvement in the context of e-government research in developing countries. Diverse scientometric approaches are employed in this analysis of papers published by international journals listed in the SSCI index in the fields of Public Administration and of Information Science & Library Science. Our findings reveal the existence of various research gaps and highlight areas that should be addressed in future research, especially in developing countries. Indeed, the research approach to e-government remains immature, focusing on particular cases or dimensions, while little has been done to produce theories or models to clarify and explain the political processes of e-government. In addition, significant differences are found between the impact of scientific output and patterns of scientific production as regards developing and developed countries.

Bridging the gaps between e-government practice and research

Purpose– This study aims to map the dynamics of e-government rhetoric through a discourse analysis. The discussion and understanding is based on an identification and interpretation of emerging concepts in e-government reports and research journals. The goal is to unveil established concepts that influence e-government policy development in the public administration context.Design/methodology/approach– Institutional discourse and a policy cycle model are initially selected to guide an inter-textual meta-analysis and meta-synthesis of relevant e-government and public administration outlets. Key concepts are analysed based on their frequency in order of appearance and proximity to each-other. Themes emerging from concept-ideas feed-back to the theory by helping us to suggest a new e-government policy development framework informed by practice and research domains.Findings– The findings suggest that although a number of concept-ideas are being institutionalized in the field of e-government, there are persisting differences and discourses between public administration and e-government reports and journals. Most of the conceptual gaps identified by this study are related to emerging issues like e-government evaluation, engagement with end-users and connection gaps between policy, practice and research.Originality/value– This study advances the use of discursive institutionalism in e-government research by suggesting that concepts and ideas are institutionalized not only through discourse assimilation, but also by attracting and being able to keep other concept-ideas closely related into themes. Different policy development paths identified in e-government practice and research domains should be jointly considered by policy makers, managers and researchers to improve their implementation.

Status of e-governance in the state of Punjab (India): an analytical study

India had made considerable development in the field of e-governance. Punjab is one of the leading states that took the initiative to provide basic government services to the people through e-governance project called single user-friendly window disposal helpline for applicants (SUWIDHA). This paper is an attempt to examine the effectiveness of SUWIDHA project. The study identifies the factors that affect the working of SUWIDHA centres and also examines the satisfaction level of the respondents in this regard. Three hundred and forty-five citizens belonging to diverse regions of the Punjab state selected randomly form the sample. The collective opinions of the respondents have been analysed using appropriate statistical tools for meaningful interpretation to reach at the conclusions. On the basis of results drawn from the study, certain suggestions have been made to improve the working of these centres, which would facilitate better e-governance development and its effective implementation.

E-Government Application Adaptation and Optimization Based on the Domestic Foundational Software

Many crucial business application system established on information products abroad for a long time, especially foundation software abroad. How to guarantee the information security of our country become the outstanding problems. On the field of E-government, it is the urgent issues of adopting domestic foundational software to guarantee government information security. But the development of our domestic foundation software appears late. It shows the problems of instability, interface unfriendliness, weak compatibility and poor performance partly on the application of E-government, Domestic foundational software should increase the functions of usability, reliability, security, suitability and globality. This paper explores transplantation, adaptation and optimization of domestic foundational software which was faced by E-government system. It provides the difference of technical demand and experience summary between the environment of domestic foundational software and foundational software abroad in order to enhance the application level of E-government on domestic foundational software environment. At the same time, it explores the technology optimization and function maturation which are needed to do on the field of E-government application area which was faced by domestic foundational software. It aims at increasing technical level and technical maturity of domestic foundational software in order to provide beneficial advices for domestic foundational software of large-scale applications and industrial development in E-government field.

Diffusion of personalized e-government services among Dutch municipalities

In this article, we investigate how and why various municipalities in the Netherlands adopt personalized electronic services. More specifically, we analyze the channels of communication and persuasion that are being used in the diffusion process. In order to do this, we analyze a time series of personalization prevalence in more than four hundred municipalities in the years 2006 through 2010 with a quantitative ‘rate of diffusion’-model and conclude that diffusion of personalized e-government in the time frame 2006–2010 in the Netherlands can be explained both by municipalities mimicking each other (through horizontal channels of communication) as well as through initiatives from national authorities by means of benchmarking, legislation, and so forth (through vertical channels of persuasion). On the basis of these conclusions, new research directions in the field of e-government are indicated and discussed.

E-Government in Arab Countries: A 6-Staged Roadmap to Develop the Public Sector

Governments the world over are competing with each other to be at a leading position in the arena of e-government. e-Government is seen as a path to modernisation and rendering more efficient and effective public sector services. Recent practices in the field have focused on bringing the government closer to the people. As such, governments worldwide adopted various government-to-citizen (G2C) e-government models in an attempt to improve and provide round the clock availability of all government public services. This article provides a review of the current e-government field with a focus on Arab countries. We present a conceptual six-staged roadmap that illustrates our account of idealisation on how Arab countries should prioritise their e-government short and mid-term efforts. It is a simplified model that represents mega functions that governments need to bear in mind when addressing the changing development needs of the globalised world we live in today. We argue that the stages of the proposed roadmap have the potential to support the development of the public sector and the emergence of the Arab bloc as strong revolutionised citizen-centric governments.

Developing entrepreneurship and e-government in India: Role of common service centers

Developing e-Governance and entrepreneurship in rural India is the biggest challenge for Indian government. Number of initiatives has been taken by government to boost both entrepreneurship and e-Governance, one of which is Common Service Center CSC project. CSC project is an ambitious project of Indian government based on PPP framework to boost entrepreneurship and e governance in Rural India. Very few studies have focused on the role of Common Service Centers CSC in development of Rural India. This study tries to fill this gap by throwing light on the benefits derived from the CSC project and some of the major bottlenecks of the project. The study concludes with major recommendations to overcome these bottlenecks to increase the impact in the field of e-governance and entrepreneurship.