Field Of Hospitality Management Research Articles

Augmented or stunted hospitality workers

ABSTRACT Hospitality management scholars are optimistic that digital technologies will augment hospitality workers. They assess the effect of digital technologies depending on the strict separation of workers and digital technologies. Moreover, they mainly study how service robots can work alongside hospitality workers, the anxieties of workers’ replacement by digital technologies, and how digital technologies can augment hospitality workers. Most studies neglect that digital technologies can worsen hospitality work. This study criticises the lure of digital technologies in the field of hospitality management and argues that the use of contemporary artificial intelligence will reduce hospitality workers’ autonomy, skills, and social interactions.

Perceptions of hospitality management students of Nueva Ecija University of Science and Technology to different learning modalities

The study aimed to gather the perceptions of Hospitality Management students who have experienced both distance and traditional face-to-face learning. In today's fast-paced world, technology plays a crucial role in education. With the rise of the internet, technology-driven education has become the norm. However, it is essential to understand this impact on students, especially in the field of Hospitality Management. Hence, this study aimed to bridge the gap between technology-driven education and practical learning experiences. Quantitative description research was used in this study, which involved collecting data through a survey questionnaire. The study's respondents were 128 second, third, and fourth-year Hospitality Management students who were enrolled in the first semester of the academic year 2022-2023 at Gabaldon Campus, NEUST. A total sample technique was used to select the respondents. The results showed that most students preferred traditional face-to-face learning over distance learning. They felt that they could retain the information better when taught in a traditional classroom setting. The students also said they preferred the interaction and hands-on experience they got from traditional face-to-face learning. However, the study also found that students appreciated the flexibility distance learning offered. They felt that they could study at their own pace and had the option to pause the lecture whenever needed. This made the learning process less stressful for them. Based on the results, the researchers recommend that future studies may use this study as a basis for further research in the field. They also suggested that teachers may integrate brainstorming activities to improve the skills of their students. Additionally, they recommended that teachers integrate mobile phones into the classroom to enhance teaching flexibility. In conclusion, this study aimed to gather the perceptions of Hospitality Management students who have experienced both distance learning and traditional face-to-face learning. The results showed that students preferred traditional face-to-face learning but appreciated the flexibility distance learning offered. The researchers recommend that teachers may integrate brainstorming activities and mobile phones in the classroom to enhance the learning experience for their students.

The importance of management by nurses in the sectors of a hospital unit

The nurse in hospital management is becoming a broader area in the midst of nursing, people are becoming more interested in the profession and in the position, in which it is highly disputed. The purpose of the position is to bring improvements to the hospital unit, in assistance, for profit, economic and social purposes. Seeking to bring the organization of the sector worked, promote lectures on adequacy to other nurses so that everyone in the unit has a minimum of knowledge. The objective of this research is to investigate the importance of the nurse manager in a hospital unit in the city of Rio de Janeiro. The study method was chosen qualitative in nature and field research, researching scientific articles and data collection was also carried out from a questionnaire, seeking to acquire information from nursing professionals who work in the field of hospital management, so that they can pass on a little of their knowledge, bringing us the negative and positive points of this position. in the hospital unit.

Experiential Marketing to Increase Brand Trust and Loyalty of Non-Insurance Patients in the Outpatient Unit of the Army Hospital in Malang East Java, Indonesia

Purpose: The aim of this study is to determine how experiential marketing and brand trust affect general patient loyalty in the outpatient section of the Army Hospital in Malang. Theoretical Framework: The competitiveness of the health industry is increasing so that hospitals must make marketing efforts to create loyal patients, which is expected to affect visit rates. Patient impressions and experiences, as well as consumer trust in hospital brands, are important considerations. Design/methodology/approach: An analytic observational design with a cross-sectional study approach was used to analyze data collected at the Outpatient Unit from April to May 2022 involving outpatient unit patients as participants. By using convenience sampling, 255 people were selected. SmartPLS 3.0 is given to assess the results of research data. Findings: The results of the study revealed a positive and significant effect of experiential marketing on loyalty (dc 0.225), a positive and significant effect of brand trust on loyalty (dc 0.686), a positive and significant effect of experiential marketing on brand trust (dc 0.819), and a positive and significant effect of experiential marketing on general patient loyalty via a brand trust (ic 0.562). Research, Practical & Social implications: The implicative suggestion from this study is that that hospitals must always improve marketing, increase the competence and experience of human resources so that the trust and loyalty of non-insured patients in the Army Hospital outpatient unit will increase. Originality/value: The value of this study focuses on analyzing the factors that are considered relevant to influence the decision to visit, namely marketing management, experience, and patient trust. The novelty in this study lies in the object study are in non-insurance patients, and the research site the Army Hospital, using the Structural Equation Modeling (SEM) approach with the Partial Least Square (PLS) method. The results of this study are expected to contribute to the development of marketing science, especially in the field of hospital management.

Organizational Identification and Alternative Job Opportunities of Hotel Internship Students During COVID-19

ABSTRACT This study highlights the major challenges faced by hotel interns in their career development and the human resource management of hotels in the current macroeconomic environment, particularly during the COVID-19 pandemic. The paper developed a conceptual model for organizational identification, turnover intention, and perceived alternative job opportunities in the context of hotel internships. A total of 350 samples were collected from hotel internships in Macau. The presented results indicate that organizational identification has a significant negative impact on turnover intention. In addition, alternative job opportunities do not moderate the relationship between organizational identification and turnover intention. The results also showed that females had a higher level of evaluative identification for hotel internships compared to males. In addition, interns from high-income families had a higher level of evaluative identification compared to those from low- and middle-income families. The theoretical contribution extends the concept of organizational socialization to include internship stages in the field of hospitality management. Finally, this paper proposes measures for managing hotel internships during the COVID-19 pandemic.

A review of multilevel analysis in hospitality management

PurposeThe purpose of this paper is twofold. The first is to review the extant literature on hospitality management by tracking past research patterns and critically reviewing the use of multilevel theory and techniques in this stream of research. The second is to suggest potential research opportunities to stimulate a leap forward in the current multilevel research.Design/methodology/approachTo answer the four main research questions raised by the current review, the author performed a critical analysis of a total of 149 selected articles published between 2011 and 2021 in seven leading hospitality management journals.FindingsOverall, the number of multilevel studies has increased significantly since 2017. However, some deficiencies remain: a lack of fit between the level of theory and the level of measurement, the revelation of insufficient information, misspecification of the multilevel model and small sample sizes at higher levels. Furthermore, several interesting and understudied topics are also identified as ripe for future investigation.Research limitations/implicationsIn addition to encourage the scholars in hospitality management to assess the possibility of using the multilevel research design for their research topics, the current article also provides recommendations and opportunities for the future multilevel research.Originality/valueThis article is a pioneer in providing a critical synthesis of multilevel research in the field of hospitality management. Although reviews of the issues involved in multilevel research are available in the existing literature, none of them focuses on the situation and needs of hospitality management. As multilevel research increases in popularity, this review offers a snapshot of the introductory phase and outlines important issue in conducting such research.

Hospital management model for biological hazards: A qualitative content analysis study.

Biological hazards such as epidemic, pandemic, and bioterrorism are the most probable types of emergencies and disasters, which cause a high rate of mortality and morbidity. Hospitals have an important role in reducing the consequences of biological hazards. Given this, we set out the present study to design a model for managing biological hazards in hospitals. A qualitative content analysis study was performed using in-depth semistructured interviews with 40 experts. We selected participants through purposeful sampling; also, we interviewed experienced experts, policy makers, and managers in the field of hospital management regarding biological hazards. The study setting was Iran Ministry of Health and hospitals as well as other relevant organizations responsible for hospital management in biological hazards. We analyzed the data concurrently using the method recommended by Graneheim and Lundman. After collecting and analyzing the data obtained from the interviews, we extracted the dimensions of our model in the form of four themes, including mitigation, preparedness, response, and recovery. Based on the results of the present study, we believe that a comprehensive and practical model for hospital preparedness regarding management of biological hazards is essential. The model of hospital preparedness in biological hazards leads to an effective response and reduces the physical, psychological, social, and economic consequences of biological hazards.

Has COVID-19 influenced the perceived quality of service of hotels?

PurposeThe purpose of this paper is to analyze the perceived quality of service by guests in the reopening process during the COVID-19 pandemic.Design/methodology/approachThe authors analyzed 1,679 TripAdvisor reviews from 2019 and 2020 that were written for hotels in Gran Canaria, Spain. The authors compared the average rating for 2019 and 2020 and the authors performed a content analysis of the reviews.FindingsGuests perceived the quality of their stay to be worse during 2020, especially regarding food and beverage and staff behavior. The only service quality dimension that showed an improvement was related to open-air hotel installations.Research limitations/implicationsThe authors only analyzed reviews in one language. The authors were not able to determine if the lower ratings in 2020 were due to the way in which they perceived the quality of service or to the fact that the quality of service was objectively worse.Originality/valueThis paper contributes to theory development in the field of hospitality management by providing new insights into how external events can influence hotel services and guests’ perceptions. This research shows how a health crisis that is external to the tourism industry has caused an impact on hotel staff management and on how hotel staff behavior is perceived. However, it is also possible that regardless of anything managers do, the rating that a guest awards a hotel will be lower than it would have been before the pandemic.

IMPLEMENTATION OF A QUALITY STRATEGY BASED ON CUSTOMER SATISFACTION ANALYSIS. CASE STUDY: HOTEL MARKET

The quality of services in hotel management is crucial for the development of brand value and the growth of the customer base. Every hotel should strive not only to improve the quality of services, but also to exceed customer expectations. Such a mentality is very beneficial especially for the field of hospitality management, where competition is constantly increasing.In light of this, a research was carried out, in order to evaluate the quality of services provided within the Alpin hotel unit so that the company can acknowledge customer dissatisfaction and implement the appropriate quality strategy towards positive outcomes

Medical device selection in private hospitals by integrated fuzzy MCGDM methods: A case study in choosing MRI (Magnetic Resonance Imaging) system

This paper investigates medical device selection problem in healthcare organizations. As compared to numerous research works on supplier/equipment selection problems in diverse areas of applications, surprisingly, the number of works is less in case of the healthcare industry. In this paper, as a case study, we consider MRI (Magnetic Resonance Imaging) system selection problem in private hospitals. Because of non-radiation and advanced technology, MRI has emerged as the imaging modality of choice in diagnostic and monitoring treatment. In this study, we identify 16 brands (alternatives) of MRI systems and select 10 selection criteria that are chosen with the consultation of a group of experts in the field of hospital management. Methodological framework as suggested to deal with the device selection problem includes an integrated MCGDM (multi-criteria group decision-making) approach which is a combination of fuzzy PSI (preference selection index) method and fuzzy MARCOS (measurement of alternatives and ranking according to compromise solution) method. To cope with the vagueness in linguistic evaluation done by the decision makers, fuzzy numbers have been used in the representation of linguistic terms. The integrated fuzzy MCGDM method is applied to evaluate and rank the alternatives, and the results are analyzed through a comprehensive sensitivity analysis. Total 100 scenarios are created by changing the weight of each criterion as computed using fuzzy PSI technique to examine the effects of change of the weights of the criteria on the ranking results. It is observed that out of 100 scenarios, alternative 8 (A8) remains the best option for 96 scenarios, and it is the second-best option only for the remaining 4 scenarios. Also, the results of the hybrid fuzzy MCGDM technique have been compared with the results obtained by using other MCGDM methods.

Analysis of the Structure of Public Hospitals Administration in Iran: A Qualitative Study

Background: Public hospitals account for approximately 80% of the health system resources while producing only 20% of the public sector's output. Objectives: This study aimed to analyze the current administration structure (strengths, weaknesses, solutions, and proposed models) of Iranian public hospitals. Methods: This study is qualitative research with a phenomenological approach. The required data were collected using semi-structured interviews with 58 national experts in the field of hospital management who were selected based on the purposive sampling method. Data were analyzed using the conventional content analysis method. Results: Nine main themes and 34 sub-themes were identified in the weaknesses. The strengths contained four main themes and 16 sub-themes. The proposed solutions had five main themes and 22 sub-themes, and the proposed models from the experts' points of view were composed of four main themes and six sub-themes. The important weaknesses were low commitment and motivation, poor financial management and budgeting, and centralized decision-making and management. The strengths included strong infrastructure, extensive service delivery, government support, and positive social functions. The most important proposed solutions were complying with the requirements of structural reform, development of related assessment indicators, public-private partnership, payment system reform, delegation, manpower management, hospital organizational structure, and reform of the tariff system. Finally, the model of the Board of Trustees, while maintaining government ownership but observing the legal requirements of this structure, was the main suggestion of experts on reforming the structure of the administration of public hospitals in Iran. Conclusions: According to the expert’s opinions, the current structure of Iranian public hospitals has many problems. Managers and policymakers can make the necessary corrections based on the solutions and models proposed in this study.

Competencias gerenciales del personal de enfermería en el ámbito de la gestión hospitalaria

Objetivo: Caracterizar las competencias gerenciales para el/la enfermero/a en el ámbito de la gestión hospitalaria. Metodología: Fue de corte documental, bajo un enfoque cualitativo. El corpus del estudio lo constituyeron las lecturas relacionadas a las competencias gerenciales y gestion hospitalaria. La hermenéutica se constituyó en la principal fuente de generación de información. Conclusión: Las competencias gerenciales, para con los/as enfermeros/as resultan variadas e importantes para mejorar la gestión administrativa y los resultados con óptima calidad en la atención de salud a las personas que requieren de las instituciones hospitalarias.

Design and Application of Intelligent Information System for Comprehensive Management of Obstetrics and Gynecology Health Care

With the cross-infiltration of information technology in the field of hospital management and the application of computer network technology, the digital construction of hospitals has been gradually promoted and applied, which laid the foundation for the development of hospital nursing management system. Obstetrics and Gynecology Nursing is a discipline with strong theoretical, practical and operational skills. At the same time, the specialty of obstetrics and gynecology, the privacy of the cause and the influence of traditional ideas make nursing staff in clinical nursing work. Was hindered. At this stage, the nursing management information system is a software system for processing nursing information established by using information science theory and computer technology method, and is an important part. It can improve the utilization of important resources and the quality and efficiency of nursing work. Based on this, this paper develops and applies the integrated management information system for obstetrics and gynecology health care, and under the guidance of modern software engineering methods, completes the analysis, design and implementation of the system. PowerBuilder is selected as the front-end development tool, and the network structure of the system C/S mode is realized by combining the Oracle database. As a self-developed system, it has great flexibility.

Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions

PurposeThis study aims to examine the relationship among nonverbal customer-to-customer interactions (CCIs), positive and negative emotions, customer satisfaction and loyalty intentions.Design/methodology/approachThe conceptual model that was developed using the stimulus-organism-response theoretical framework was tested using a sample of 583 consumers.FindingsThe results show that kinesics and paralanguage positively affect customers’ positive emotions while proxemics, paralanguage and physical appearance negatively influence their negative emotions. Further, both positive and negative emotions are found to have significant impacts on customer satisfaction and loyalty intentions.Research limitations/implicationsTheoretically, this study not only contributes to the existing servicescape and customer experience literature but also expands nonverbal interaction research in the hospitality management field. However, results may have limited generalizability to other service settings and other cultural contexts.Originality/valueThis study is one of the first to investigate the impact of nonverbal CCIs on service experiences.

The Role of Organizational and Ethical Factors in Developing Evidence-Based Strategic Decision Making in Hospitals of Tehran University of Medical Sciences in Iran

The present study aims to investigate the role of organizational and ethical factors in developing evidence-based strategic decision making in hospitals. The present study was a cross-sectional and qualitative study. The statistical population of the study included all knowledgeable experts in the field of hospital management in Tehran as well as managers of selected hospitals of Tehran University of Medical Sciences. The research tools included semi-structured interviews and a researcher-made questionnaire. Structural equation method was used to analyze the data of the present study using SPSS and PLS software. The results of this study showed that environmental factors including indoor and outdoor environment as well as organizational factors including educational factors, job factors, factors related to organization considerations, factors related to organization strategies, factors related to decision making, factors related to characteristics The decision process and factors are related to the nature of the decision. The results of the present model showed that environmental and organizational factors influence the development of evidence-based strategic decision making in hospitals.

Analyzing Role of University/Institute Support and Organizational Environment in Industrial Training Satisfaction of Hospitality Students: with Reference to Uttarakhand

Internship in area of hospitality are integral part of curriculum for any hospitality undergraduate course as it provides students with the platform where they can actually implement their theoretical knowledge into the practical aspect .Internship tenure focuses on supervised practical training of hospitality undergraduates in particular time frame .Internship tenure provides very essential platform to implement their skills in professional hotel environment. In spite of its relevance and importance of internship very little amount of research has been done for analysing the internship satisfaction of hospitality undergraduates .The focus of the research was to analyse the role of University/Institute support and organizational environment for internship satisfaction In order to analyse the role of these factors 18 structured question were asked to the 106 respondent from major hospitality institute of Uttarakhand, the result obtained was analysed using likert 5 point scale. The findings of the study will be relevant and useful for students of hospitality management, Universities /Institute offering courses in the field of Hospitality management and the employer offering jobs to the students of hospitality management

Discussions on medical quality monitoring auxiliary system based on clinical big data

With the development of big data, the Internet and information technology, artificial intelligence is gradually being applied to the field of hospital management. The authors used advanced artificial intelligence technology to conduct structured collection and monitor the hospital′s current medical quality data, identifying key points and key events affecting medical quality and safety from the link, and providing medical personnel′s behavior with pre-warning, process monitoring and post-evaluation to improve hospital medical quality management. Key words: Information service; Artificial intelligence; Medical quality; Medical safety; Auxiliary system

Evolution of the social structure of hospitality management literature: 1960-2016

PurposeThis study aims to address how the social structure of the hospitality management field has evolved from 1960 to 2016.Design/methodology/approachThe informal social structure of the hospitality management literature was analyzed by collecting authorship data from seven hospitality management journals. Co-authorship analyses via network analysis were conducted.FindingsAccording to the findings, throughout the history of hospitality management, international collaboration levels are relatively low. Based on social network analysis, the research community is only loosely connected, and the network of the community does not fit with the small-world network theory. Additional findings indicate that researchers in the hospitality management literature are ranked via degree centrality, closeness centrality and betweenness centrality. Cliques, which contain at least five researchers, and core researchers are identified.Practical implicationsThis study helps both scholars and practitioners improve the informal structure of the field. Scholars must generate strong ties to strengthen cross-fertilization in the field; hence, they collaborate with authors who have strong positions in the field. Specifically, this provides a useful performance analysis. To the extent that institutions and individuals are rewarded for publications, this study demonstrates the performance and connectivity of several key researchers in the field. This finding could be interesting to (post)graduate students. Hospitality managers looking for advisors and consultants could benefit from the findings. Additionally, these are beneficial for journal editors, junior researchers and agencies/institutions.Originality/valueAs one of the first study in the field, this research examines the informal social structure of hospitality management literature in seven journals.

Systematic Assessment of Theory-Based Research in Hospitality Management: A Prelude to Building Theories

This exploratory research attempts to identify the potential of building theories within the field of hospitality management. A systematic scan of 9,364 peer-reviewed publications during the years 2002 to 2017 was conducted to assess the use of borrowed theories from other disciplines. A total of 423 theories were borrowed and used in support of research constructs and hypotheses. Projections based on the frequency of use revealed four distinct stages of progression in theory usage during the past 16 years, with accelerated use during the past 5 years. Theories from psychology were most often used, followed by economics, sociology, management, and marketing disciplines. The planned behavior theory, agency theory, and social exchange theory were used in multiple studies. The intent is to emphasize the need for the most appropriate theories within hospitality, focusing on service and people-oriented disciplines. This study provides preliminary information helpful in initiating a theory-building process.

Exploring the social structure of strategic management research with a hospitality industry focus

Purpose This paper aims to investigate the social structure of strategic management research in the hospitality management field to determine whether a strong social structure is needed and, if so, how this structure can be enriched within the hospitality field. Design/methodology/approach A total of 1,652 articles related to hospitality strategic management published in leading hospitality and tourism as well as business journals were analyzed using co-authorship analysis combined with social network analysis. Findings The study’s findings demonstrate a progressive growth in collaboration. Leading authors, institutions and countries in the collaboration networks are identified. Network analysis shows that the ties in the network are too weak to build a strong social identity, although the community is broad. Practical implications This study provides solutions for building a strong social identity related to strategic management in the hospitality field. Moreover, this study helps leaders and managers, who need to know whom to speak to within academia to get industry-based advice, as well as scholars, junior researchers and graduate students, who must recognize the individuals producing knowledge in the academic field, to identify the key actors within the field. Originality/value As one of the first studies in this field, this research discusses why a strong social identity is necessary and how it can be built further while also looking at the potential for expansion in future studies.