[For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version)].ABSTRACT The article depictures approaches to building a new model of interaction and system optimization of business processes based on the use of digital technologies at all stages of shaping the value chain of products and services that provide the creation of an information platform for digital economy. The methodical foundations of formation of the evidence base for development of digital logistics and introduction of legally significant electronic data exchange in the organization of rail transportation are considered. Keywords: digital technologies, freight transportation market, electronic document management, information system of organization of relations with customers of the holding Russian Railways in the field of freight transportation, losses in the transport sector.