Fee-Based Information Services Research Articles

The University Library as Information Broker to Industry and Commerce

From the 1994 CAIS Conference: The Information Industry in Transition McGill University, Montreal, Quebec. May 25 - 27, 1994.The majority of libraries still provide the majority of their services for free. But fee-based information services attached to non-profit making institutions such as libraries is not a novel concept any longer. The information explosion has brought many changes to, amongst others, the university library and at present industry and commerce rely heavily on the expertise offered by the staff of those libraries.This paper does not propose to address any ideological issues of "feeversus free" but would rather focus on the following: 1 the need for industry and commerce for utilizing the university library and its resources;2 the university library as information broker with reference toinformation skills complemented with specialized subject knowledge and experience 3 the organization of the wide range of services offered and the pricing of these services; and4 a short, but detailed description of INFOBANK, a dynamic andsuccessful regional fee-based information service to industry and commerce at the library of the University of Stellenbosch, South Africa.A university library can therefore be even more effective in promoting access to information by making it available in the community, albeit for a price. Libraries interested in establishing such fee-based services should nevertheless be aware of the pitfalls associated with the creation and management of these services. Knowledge of the latter will undoubtedly help establish a programme that serves the needs of clients whilst contributing towards the overall image of the parent institution.

Business information services since 1990

Reviews the development of mediated professional business information provision, from the fee-based business information services of the 1980s to the present and future focus on refining, clarifying and classifying online services that are potentially directly available to end-users. Considers the range of influences that have brought about this shift including: the changing industrial structure; growth in internet use; financial and other pressures in libraries; and changes in government policy. Concludes that the library and information professional’s core skills remain valuable in the present changed economic and learning environment.

Setting Up a Fee-Based Information Service in an Academic Library

In response to local demand, the University of Calgary Library established a fee-based information service for non-university clientele. The benefits from this service have been both intangible and financial. This article reviews the planning and implementation of the service and its future directions.

International Customers, Suppliers, and Document Delivery in a Fee-Based Information Service

The Purdue University Libraries library fee-based information service, the Technical Information Service (TIS), works with both international customers and international suppliers to meet its customers' needs for difficult and esoteric document requests. Successful completion of these orders requires the ability to verify fragmentary citations; ascertain documents' availability; obtain pricing information; calculate inclusive cost quotes; meet customers' deadlines; accept international payments; and ship across borders. While international orders make up a small percent of the total workload, these challenging and rewarding orders meet customers' needs and offer continuous improvement opportunities to the staff.

Emerging Trends in Fee-Based Information Delivery

Fee-based information services in libraries will face many challenges in continuing to offer value-added, cost-effective services to customers during the opening decade of the new millennium. Some of the challenges are similar to those faced by other library units, but others are unique. Many of these are related to the proliferation of electronic resources and to the “do-it-yourself” approach customers have toward them. Other issues that must be addressed include shifts in client expectations; the demand for new types of information services and products; unresolved intellectual property issues; evolving means of providing access, delivery, and distribution; the need to form innovative partnerships; and the increasing globalization of the customer base.

Information Delivery in the 21st Century: Proceedings of the Fourth International Conference on Fee-Based Information Services in Libraries (review)

Information Delivery in the 21st Century: Proceedings of the Fourth International Conference on Fee-Based Information Services in Libraries (review)

The Client Satisfaction Survey as a Tool for Evaluating Library Fee-Based Information Services

ABSTRACT Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results.

Pricing and Costing in Fee-Based Information Services

SUMMARY Setting prices in fee-based information services presents many challenges. Each service and its parent institution have a different definition of “cost recovery” and a different set of local accounting rules and procedures. The manager assesses the organizational goals and strategies, and then reviews the standard pricing models to determine which one best matches local objectives. This paper explores cost accounting methodology to illustrate one method of costing services and determining prices to cover those costs.

Wrap-Up: Fourth International Conference on Fee-Based Information Services in Libraries

Wrap-Up: Fourth International Conference on Fee-Based Information Services in Libraries

Keynote Address: Fourth International Conference on Fee-Based Information Services in Libraries

Despite the debate over free vs. fee libraries and services, libraries need to accept the responsibility of providing information to our users. Libraries, and fee-based services in libraries, need to lead the way in recognizing the need for libraries, developing the role of librarians as managers of knowledge, and creating our own future. The author makes the argument that knowledge work will be done by somebody, and if not us, then the end-user. Providers of fee-based services have already staked out our jurisdiction and are on the right track.

Fee-Based Information Services: Overview of the Fourth International Conference and Future Trends

ABSTRACT In October 1997 the Fourth International Conference on Fee-Based Information Services addressed fundamental issues on the global role of these services in libraries. The organizers and participants raised key questions on the future of information delivery in the context of the Web and the growing information economy. Throughout the conference, lively discussions by managers, administrators, and information professionals provided insights into existing and future scenarios. For those who missed the conference, and for library directors and practitioners, this conference overview provides a snapshot of fee-based services as we head into the next century.

Starting and Managing Fee-Based Information Services in Academic Libraries. Suzanne M. WardEntrepreneurial Librarianship: The Key to Effective Management. Guy St. Clair

<i>Starting and Managing Fee-Based Information Services in Academic Libraries</i>. Suzanne M. Ward<i>Entrepreneurial Librarianship: The Key to Effective Management</i>. Guy St. Clair

Document Delivery in Academic Fee-Based Information Services

Summary Academic libraries traditionally provide document delivery services to the campus-based community. Academic fee-based information services accept document requests from corporate, industrial, and professional clients who are willing to pay for a value-added service that includes rush handling, delivery to a third party, or locating an item with a vague citation. The Purdue University Libraries' Technical Information Service (TIS) has grown into a successful venture by developing staff with specialized skills to identify, locate, obtain, and distribute increasingly difficult document orders with short turnaround times. There are advantages to the parent academic library, especially the Interlibrary Loan (ILL) unit, in having a fee-based service to which time-consuming, unusual or expensive requests can be referred. With the potential to increase these advantages comes the need to define clearly the respective roles of these units.

Success Factors for Fee-Based Information Services. Irene WormellHow to Satisfy and Delight Your Customer: How to Manage for Customer Value. William J. Pardee

Previous articleNext article No AccessReviews. Irene Wormell Success Factors for Fee-Based Information Services. Irene Wormell How to Satisfy and Delight Your Customer: How to Manage for Customer Value. William J. PardeeMatthew L. SaxtonMatthew L. Saxton Search for more articles by this author PDFPDF PLUS Add to favoritesDownload CitationTrack CitationsPermissionsReprints Share onFacebookTwitterLinkedInRedditEmail SectionsMoreDetailsFiguresReferencesCited by The Library Quarterly Volume 68, Number 2Apr., 1998 Article DOIhttps://doi.org/10.1086/602972 Views: 1Total views on this site Citations: 1Citations are reported from Crossref Copyright 1998 The University of ChicagoPDF download Crossref reports the following articles citing this article:Huimin Lu, Yi-Kai Juan Applying The DQI-based Kano model and QFD to develop design strategies for visitor centers in national parks, Architectural Engineering and Design Management 16 (Dec 2021): 1–18.https://doi.org/10.1080/17452007.2021.2015279

The origins of information science and the International Institute of Bibliography/International Federation for Information and Documentation (FID)

This article suggests that the ideas and practices embraced by the term “documentation,” introduced by Paul Otlet and his colleagues to describe the work of the International Institute of Bibliography (later FID) that they set up in Brussels in 1895, constituted a new “discursive formation,” to echo Foucault. While today's special terminology of information science was not then in use, this should not obscure the fact that key concepts for information science as we now understand this field of study and research—and the technical systems and professional activities in which it is anchored—were implicit in and operationalized by what was created within the International Institute of Bibliography in 1895 and the decades that followed. The ideas and practices to be discussed would today be rubricated as information technology, information retrieval, search strategies, information centers, fee-based information services, linked data bases, database management software, scholarly communication networks, multimedia and hypertext, even the modern, diffuse notion of “information” itself. The article argues that important aspects of the origins of information science, as we now know it in the U.S. and elsewhere in the English-speaking world, were contained within or became an extension of the discursive formation that we have labeled “documentation.” © 1997 John Wiley & Sons, Inc.

"Some Things We Have Learned...": Managing Advertising Archives for Business and Non-Business Users

This essay reviews the experiences of Duke University's Special Collections Library in building major collections of advertising agency and trade organization archives. Duke has acquired extensive records of several still-existing agencies and organizations and has agreed contractually to service the collections for the records creators' business needs as well as to make large parts of the collections available for academic and general users. The author describes the agreements made with donors, the experiences of an out-of-house repository trying to build the collections, the management of a fee-based information service for business users, and outreach to the scholarly community. The efforts at Duke have been extremely successful, but not without pitfalls and opportunities to "learn the hard way".

Cooperation between non-profit fee-based information services and for-profit brokers

This article gives a general overview of U.S. non-profit fee-based information services, with emphasis on Purdue University's Technical Information Service (TIS). Examples are given of how these services can benefit for-profit brokers, both by supplying documents on a non-profit basis for the brokers, and by referring clients to brokers for specialized information projects

Fee-Based Services: An Option for Meeting the Information Needs of the Business Community

Information needs of the business community vary considerably depending on a number of factors including size and type of business, competitive environment, state and local support, and managerial expertise, among others. This paper will explore some of these information needs and discuss the ways libraries meet these diverse needs including the offering of fee-based information services.

A Virtual Library for Librarians:

The Joint Academic Network (JANET) in Ihe United Kingdom supports electronic communication, access to online library catalogs, and access to fee-based information services, maintaining services and resources targeted specifically at librarians. This paper focuses on one such service, the Bulletin Board for Libraries (BUBL), and the professional development resources it provides for librarians involved with electronic networking. These include current awareness services, full texts of publications related to networking, training materials, and other resources relevant to libraries and the networked world.

Intrapreneurship in Fee-Based Information Services

Les qualites de gestionnaire de l'innovation et d'intrapreneur,(selon le concept introduit par Gifford Pinchot) necessaires pour le developpement de grandes organisations le sont pour les bibliotheques amenees, de plus en plus, a developper des prestations de services payantes: exemples de tels services offerts par des bibliotheques universitaires des Etats Unis