Climate fluctuations significantly impact small-scale farmers’ farm welfare (food, nutrition and income). This situation highlights an urgent need to invest in climate-smart agriculture (CSA) practices. Climate-smart agriculture has prospects for enhancing agricultural productivity and resilience. Therefore, this study addresses the knowledge gap concerning the uptake and level of use of CSA practices by small-scale urban crop (SSUC) farmers, which is critical to enhancing food and income security in urban settings. The relatively low adoption and uptake of CSA practices among small-scale farmers warrants an investigation of the factors influencing its adoption and level of use, especially in urban agriculture (UA) settings. Using a multi-stage sampling technique, this study collected data from 412 SSUC farmers through a semi-structured questionnaire. Descriptive analysis, the composite score index (CSI), and an ordered probit model (OPM) were utilised for the analysis. The results reveal that most (74%) are aware of CSA practices. Despite the high awareness of CSA practices by SSUC farmers, many (66%) are medium users of CSA practices, suggesting a moderate CSA practices level of use in eThekwini Municipality. The top five preferred CSA practices include crop diversification (with a CSI of 3.694), followed by crop rotation (3.619), mulching (3.608), drought tolerant crops (3.459) and organic manure (3.442). The popularity of these CSA practices in eThekwini Municipality suggests their immediate benefits when implemented or their lesser complexity in terms of implementation. Age, gender (being male), and household size exhibit a statistically significant negative influence on the CSA practices’ level of use, increasing the likelihood of being in the lower user category. Yet, education, group membership and farming experience promote a higher level of use of CSA practices. The results show that while awareness is critical, socio-economic factors should not be ignored when upscaling the adoption of widespread CSA practices. Therefore, targeted and tailored socio-economic programmes that are age-directed, gender-sensitive, educational, emphasise collective action and leverage the experiences of urban farmers would be paramount in promoting effective CSA practices adoption and uptake by SSUC farmers in eThekwini Municipality, thus enhancing UA resilience against climate change reparations.