ABSTRACTIn this article, a warm standby n-unit system is studied. The system is operational as long as there is one unit normal. The unit online, which has a lifetime distribution governed by a phase-type distribution, is also attacked by a shock from some external causes. Assume that shocks arrive according to a Poisson process. Whenever an interarrival time of shock is less than a threshold, the unit online fails. The lifetimes of the units in warm standby is exponentially distributed. A repairman who can take multiple vacations repairs the failed units based on the “first-in-first-out” rule. The repair times and the vacation times of repairman are governed by different phase-type distributions. For this system, the Markov process governing the system is constructed. The system is studied in a transient and stationary regime; the availability, the reliability, the rates of occurrence of the different types of failures, and the working probability of the repairman are calculated. A numerical application is performed to illustrate the calculations.