Success Factors Research Articles

Analisis Penerimaan dan Kesuksesan Aplikasi M-health pada Lansia menggunakan Model UTAUT dan Delone & McLean

M-health plays a crucial role in providing medical services through features like online doctor appointments. While it offers convenience, there are challenges in its adoption among the elderly. The success of M-health depends on user acceptance and continued use. Therefore, an evaluation of information technology focused on the elderly in Indonesia is necessary. Technology accepted by users is not necessarily successful, and vice versa. This study aims to identify factors influencing the acceptance and success of M-health applications among the elderly. It combines the UTAUT and Delone & McLean models to investigate acceptance and success factors. The variables used are performance expectancy, effort expectancy, information quality, system quality, service quality, user satisfaction, and continuance intention. The PLS-SEM method is used to process respondent data. Analysis result shows that 61.6% of elderly users' satisfaction with M-health is influenced by information quality, service quality, performance expectancy, and effort expectancy. Meanwhile, 59.4% of the continuance intention is influenced by user satisfaction. This indicates that the application is well received and successful because it provides a satisfying experience. This study confirms that the combination of the UTAUT and Delone & McLean models is adequate.

The mapping of processes in a campus of the Federal Institute of Education, Science and Technology in Brazil: a case study

This research analyzes the process mapping developed by the Business Process Mapping Commission (CMPN) in a Campus of the Federal Institute of Education, Science and Technology, a Brazilian Public Institution of Higher Education (IPES). From a documentary analysis, the history of management initiatives by processes of the rectory and the Campus object of study was presented. In the form of a case study, it was possible to identify, through a semi-structured interview with the members of the CMPN, the motivations, expectations, methodology and the main challenges faced in the implementation of the mapping of the processes that until the end of this work was in progress. Through the application of a questionnaire with closed questions, it was possible to assess that, in the perception of teaching, research and extension managers, the mapping of processes has a positive impact on the quality of teaching. Process management is an approach that can generate greater efficiency in the organization, however, it is perceived that the particularities of the Brazilian public sector create barriers for IPES initiatives to achieve the critical success factors found in the literature, requiring their own models.

Potential of a Telemedical, Inpatient-Outpatient Care Concept to Improve the Quality of Healthcare from the User's Perspective - An Acceptance Analysis of the TELnet@NRW Study

The aim of this study was to measure the acceptance of a telemedical, inpatient-outpatient care concept by physicians, patients and the relatives of patients. Based on a quantitative survey of acceptance, both the potential and success factors influencing the use of telemedicine were to be highlighted. The TELnet@NRW study is a national, multicenter, cluster-randomized study in stepped-wedge design conducted from February 2017 to January 2020 for the purpose of documenting changes in the quality of care through telemedicine in an inpatient-outpatient network. Consultations were focused on intensive care medicine and infectious diseases. This current study used questionnaires for specific groups of patients to determine acceptance of the telemedical care concept practiced in the main study. The survey was anonymously conducted once in either digital or paper-based form during the reporting period. The answers of 126 questionnaires from physicians and 1686 questionnaires from patients and their relatives were evaluated. The physicians of both sectors attributed high potential (up to 88.4%) for telemedicine to improve guideline-adherent treatment. A trustworthy and appreciative communication during the telemedical consultation represented a positively reinforcing success factor. The additional workload generated by telemedicine inhibited acceptance, especially in the inpatient sector. A continuation of telemedicine beyond the end of the project was supported by the majority of surveyed physicians (inpatient 60.6%, outpatient 82.1%) as well as in patients and their relatives (inpatient 79.7%, outpatient 57.4%) in both sectors. There is widespread acceptance of telemedical, inpatient-outpatient care concepts among physicians, patients and their relatives. Low-effort processes and user-centered technology are crucial to increase the rate of use. Telemedicine has the potential to improve the quality of care and can serve as a robust component of sustainable healthcare in Germany.

Strategic Decision-Making: Implementing Artificial Intelligence for Customer Experience in XYZ Electricity

This case study outlines the challenges in resolving customer complaints at XYZ electricity provider, where the industry achieves only 89.16% against a 100% service level agreement, leading to poor customer experience (CX). The objective of this paper is not only to identify the root causes of poor CX and validate artificial intelligence (AI)’s potential role as a solution, but also to pioneer the identification of critical success factors (CSFs) and strategic areas for AI implementation, leveraging computational ratings to enhance decision-making processes. This research employs comprehensive data collection methods, including primary data from interviews and workshops involving 300 participants and secondary data from observation and literature studies. It utilizes an integrative strategy framework (ISF) to strategically synthesize internal and external analyses. Additionally, it ranks critical areas for AI implementation using the analytic hierarchy process (AHP) based on pairwise judgment and Likert scale surveys from ten experts. The most significant findings reveal that direct impact on customers, at 28.54%, is the strongest CSF, while customer service, 14,63%, is the most impactful implementation of AI in the XYZ to fix poor CX. A pilot project on customer service can improve CX, revenue, and cost savings. The authors suggests that another researcher implement and evaluate AI in various businesses and specific client categories.

International Expansion of Nigeria Banks: Constructing the Winning Business Model in Sierra Leone-A Case Study of Guaranty Trust Bank

The research study is aimed at examining the degree to which Business Model adopted impact corporate performance particularly in a low-income economy, identify the Business Model variables and suggest the best Business Model to operate in Sierra Leone. Exploratory research was conducted on Guaranty Trust Bank (SL) Ltd with findings compared and contrasted with that of notable competition, United Bank for Africa and Zenith Bank. The aim of the research was to facilitate understanding of the factors responsible for the successes recorded by the subsidiaries of Nigerian banks in one location and how these success factors could be replicated in other subsidiary locations. The research entailed gathering of qualitative data from the senior executives of these banks and quantitative data from the financial performances of the banks over a three-year period. The analyses of the qualitative and quantitative data were used to test the viability of the Business Models adopted by the sampled multinational banks based on identified features inherent in a viable Business Model. The study found that the competitive advantage of case study bank was due to the effectiveness of its Business Model in terms of alignment with the goals of the organization, reinforcement, virtuousness, and robustness. The study also revealed that the characteristics of an organization and inherent resources could be evaluated and assessed from the Business Model features and structured to deliver optimal results. The study demonstrated that a well-crafted Business Model is capable of providing a competitive advantage even in low-income economy and aid the replication of success in one location to another. The research findings provide practical implications to guide businesses in the designing of the most appropriate Business Model for optimal performance. The research study can help business leaders to develop a template for driving performances in their organizations, communicate performance actions and monitor performance objectives.

Innovative Reward-Based Crowdfunding Decision Model

Due to the risky nature of newly creative projects for entrepreneurs, reward-based crowdfunding is currently an alternative fundraising channel for those who need seed funding to finance the creation of their prototype. The objectives of this research are to explore the success factors, including entrepreneurial, project and campaign factors, in project fundraising under a reward-based crowdfunding platform. We propose to develop a model for predicting the success of crowdfunding projects by machine learning. The datasets have been retrospectively gathered from historical records of campaigns in the Kickstarter website. The study's findings show that the logistic regression and decision tree models, respectively, had accuracy rates of 88.2% and 88.8%. The highest accuracy percentage of 94.1% originates from new testing data that has been externally validated for the technology industry. The practical implication of our research is that entrepreneurs can apply the proposed prediction model to identify the most influential topical features embedded in campaigns.

Impact of E-commerce on Small and Medium Enterprises: A Case Study of Developing Countries

This study investigates the impact of e-commerce adoption on small and medium enterprises (SMEs) in developing countries. E-commerce has rapidly transformed global business landscapes, offering SMEs new avenues for market expansion and operational efficiency. However, its adoption among SMEs in developing countries varies significantly due to technological, infrastructural, and socio-economic barriers. This research employs a qualitative case study approach to explore how SMEs in select developing countries have navigated challenges and leveraged opportunities presented by e-commerce. The findings highlight the transformative effects of e-commerce on business models, market reach, and competitive positioning within local and international markets. Moreover, the study identifies critical success factors and barriers to e-commerce adoption, offering insights for policymakers, business owners, and stakeholders aiming to foster sustainable growth and economic development through digital commerce initiatives.

Faktor Penentu Keberhasilan Manajemen E-learning dan Minat Belajar Mahasiswa

Along with the development of the digital era, the use of e-Learning has become inevitable. Almost all countries in the world, including Indonesia, are implementing e-learning in the world of education. However, to be able to implement e-learning successfully, there are several determining factors for success that must be met. The determining factors for the success of implementing e-learning cannot be separated from how management is carried out by an institution in implementing learning using e-learning. The success of e-learning implementation is also influenced by the level of user satisfaction. The successful implementation of e-learning can also influence students' interest in learning. The aim of this research is to determine the factors determining the success of e-learning implementation and their influence on students' interest in learning. The research method used is quantitative research. The conclusion obtained from the results of this research is that there are 2 factors that determine success in implementing e-learning, management of the content development process and management of the e-learning environment. E-learning environment management has a significant influence on four constructs of student learning interest, namely involvement, interest, acceptance and feelings of enjoyment. And management of the content development process has a significant effect on acceptance and feelings of enjoyment. So the research results show that E-Learning Environment management has a significant effect on interest in learning, while Content Development Process management for buying gas only has a significant effect on aspects of acceptance and feelings of pleasure.

Факторы, способствующие совершенствованию научного и кадрового обеспечения АПК стран Союзного государства

Currently, import substitution processes are actively underway in the agro-industrial complex of Belarus and Russia, however, for high-tech products, a high degree of import dependence remains. At the same time, technological risks are among the most significant risks in the field of food security. It is obvious that the current trends of active transition to an innovative development model imply the use of high-tech solutions, which is a key success factor with an appropriate level of development of agricultural science, as well as with the successful solution of the problem of staffing the industry by specialists with competencies that allow them to carry out technological innovations

Contribution of Coordination Theories to the Determination of Human Factors Associated With Operating Room Perceived Performance.

The efficient and fluid organization of surgical interventions in an operating room (OR) and operating suite (OS) is important as these are among the most expensive units to run in medical-surgical facilities. The complexity of OS organization requires careful coordination, defined here as the directing of individuals' efforts toward achieving common and explicitly recognized goals. There is currently sparse literature on OS coordination, especially in the French context. This study aimed to respond to this gap by reporting on the coordination mechanisms associated with the perceived performance of OS across 4 facilities in an urban setting in France. We used a qualitative comparative case study based on ethnographic methodology to explore 4 facilities (2 teaching, 1 general, and 1 private). Several investigation techniques were used for data collection (semistructured interviews, participant and nonparticipant observations, and informal interviews) in the OR, the OS, the regulation council (dedicated to adapting the necessary resources to specific procedures and patients' health status), and the OS council (dedicated to strategic and operational OS transformations and adaptations, and responsible for finding solutions to organizational problems). Analysis was guided by Okhuysen and Bachky's theoretical framework on coordination and multi-team systems theory. Data were compared across the 4 facilities and triangulated using the different techniques to ensure coherence and accuracy. Overall, 48 interviews with health care providers and hospital managers and 200 hours of direct observations were performed. The OR exhibited a high degree of coordination, whereas improved perception of performance in the OS depended on managerial competency, trust, and authority. Perceived performance in the regulation council and OS council, on the other hand, depended on the identification of formal objectives by all stakeholders and the development of common understanding (developing agreement, direct information sharing, creating common perspective, substitution, bringing groups together, and storing of knowledge). Based on existing literature on multi-team systems (as represented in the OS organization), this study identifies success factors influencing OS coordination. These include the OS manager's leadership skills; the identification of formal system objectives; and professional differentiation between stakeholders (absence/decrease of a sense of belonging to a multi-team system). This differentiation was related to the high degree of specialization within OS teams, each bringing different norms, cultures, and contingencies that induce dissonance in organization and task performance. Interventions targeting these success factors might improve coordination, and thus performance, in the OS.

Collective action success factors and community satisfaction in Malaysia’s urban commons

This study examines maintenance and management in socio-economically grounded multi-owned low-cost housing schemes in Malaysia, employing an augmented institutional analysis framework. Focusing on collective action success factors, the research addresses two main questions: ‘How does the influence of the six collective action success factors impact community satisfaction?’ and ‘To what extent does the income of parcel holders contribute to the success factors affecting community satisfaction within collective action?’ Combining quantitative and qualitative methods, this study encompasses a survey of 633 parcel holders in Greater Kuala Lumpur and subsequent interviews with local leadership. Successful self-management of common properties was influenced by the physical environment, social capital, rules-in-use, stakeholders’ interest, adaptation, and racial relationships. Additionally, income acted as a moderator between community satisfaction level and physical environment attributes, as well as stakeholders’ interests. This research recommends government subsidies for multi-owned low-cost housing maintenance, contributing policy insights to the global housing discourse.

Success factors for interventions to reduce low-value imaging. Six crucial lessons learned from a practical case study in Norway

BackgroundSubstantial overuse of health care services is identified and intensified efforts are incited to reduce low-value services in general and in imaging in particular. ObjectiveTo report crucial success factors for developing and implementing interventions to reduce specific low-value imaging examinations based on a case study in Norway. Materials and methodsMixed methods design including one systematic review, one scoping review, implementation science, qualitative interviews, content analysis of stakeholders’ input, and stakeholder deliberations. ResultsThe description and analysis of an intervention to reduce low-value imaging in Norway identifies six general success factors: 1) Acknowledging complexity: advanced knowledge synthesis, competence of the context, and broad and strong stakeholder involvement is crucial to manage de-implementation complexity. 2) Clear consensus-based criteria for selecting low-value imaging procedures are key. 3) Having a clear target group is critical. 4) Stakeholder engagement is essential to ascertain intervention relevance and compliance. 5) Active and well-motivated intervention collaborators is imperative. 6) Paying close attention to the mechanisms of low-value imaging and the barriers to reduce it is decisive. ConclusionReducing low-value imaging is crucial to increase the quality, safety, efficiency, and sustainability of the health services. Reducing low-value imaging is a complex task and paying attention to specific practical success factors is key.

Agile transformation in the energy sector: empowering autonomous teams

Purpose This study aims to explore how to structure an energy organization to be more agile in the context of digitalization and find the common success factors and challenges the organizations face to transform. Design/methodology/approach A qualitative multiple-case study of an energy company and an online market company, both from the Nordic countries, was conducted in 2023. Data were collected through in-depth individual interviews with 16 participants. Findings This research provides valuable insights into the challenges and critical success factors crucial for a successful digital transformation. The study illuminates the interplay between technological advancements and organizational shifts, the adoption of agile methodologies, the importance of inclusive leadership and the integration of autonomous teams in realizing digital transformation goals. The research emphasizes the profound impact of these factors on the transformational journey within organizations. In particular, the adoption of agile methodologies takes on heightened significance in the swiftly evolving business landscape of today, calling for a transition from project-centric approaches to more adaptive and sustainable product-centric models. Originality/value The study contributes to the practice and enhanced understanding of organizing business and technology teams in energy companies to achieve fast flow. The analysis and discussion of various empirical findings shed light on the success factors and challenges of digital transformation – issues that many organizations are currently or will likely soon be grappling with. The impact of different organizational structures on agility in an organization has yet to be thoroughly studied.

Analysing micrologistics initiatives in rural areas – Approaches to typologise and assess complex logistics solutions in regional supply networks

While demand for regional products increases and societal expectations towards a regionalisation of production are on the rise in Germany, little attention is given to the logistical challenges of local producers. At the same time, rural areas are confronted with declining supply options for goods of daily needs. Logistical challenges in rural areas are primarily caused by a scarcity of actors, low or fluctuating quantities of goods and long transport distances. A lack of economies of scale makes supply and logistics very costly. Given the rising interest and new possibilities created by digitisation, numerous private and public initiatives are developing solutions for sustainable regional logistics to secure and improve supply in rural areas - so called micrologistics solution. However, a meta-analysis of such regional logistics solutions is missing that identifies similarities and differences and indicates which characteristics are essential for the development of long-term viable regional logistics solutions.This article therefore aims at providing a general overview and at systematising current micrologistics solutions in rural regions, introducing a typology which is based on a meta-analysis of approximately 80 micrologistics initiatives in Germany and beyond. Referring to two case studies – Smart Village St. Wendel and UCKER Warentakt - we then focus analysis on solutions aiming at providing goods of daily need to the population in rural areas. We share lessons learnt on their characteristics, challenges and factors of success. This is done using a specifically developed morphological box, a viability and impact-oriented assessment framework for micrologistics initiatives as well as results of interviews with initiators and operators of such initiatives. We conclude on the usefulness of the analytical approaches developed for this new research field as well as further research needs.

Use of federated learning to develop an artificial intelligence model predicting usable blastocyst formation from pre-ICSI oocyte images

Research questionCan Federated Learning be used to develop an artificial intelligence (AI) for evaluating oocyte competence using two-dimensional images of denuded oocytes in metaphase II prior to intracytoplasmic sperm injection (ICSI)? Design10,677 oocyte images with associated metadata were prospectively collected by 8 in vitro fertilization (IVF) clinics across 6 countries. AI training used Federated Learning, where data were retained on regional servers to comply with data privacy laws. The final AI required a single image as input to evaluate oocyte competence, which was defined by the formation of a usable blastocyst (≥expansion grade 3 by Day 5/6 post-ICSI). ResultsThe oocytes AI demonstrated area under the curve (AUC) up to 0.65 on two blind test datasets. A high sensitivity for predicting competent oocytes (83-88%) was offset by a lower specificity (26-36%). Exclusion of confounding biological variables (male factor infertility and maternal age ≥35 years) improved AUC up to 14%, primarily due to increased specificity. AI scores correlated with size of the zona pellucida and perivitelline space, and ooplasm appearance. AI scores also correlated with blastocyst expansion grade and morphological quality. The sum of AI scores from oocytes in group culture images predicted formation of ≥2 usable blastocysts (AUC=0.77). ConclusionAn AI for evaluating oocyte competence was developed using Federated Learning, representing an essential step in protecting patient data. The AI was significantly predictive of oocyte competence as defined by usable blastocyst formation, which is a critical factor for IVF success. Potential clinical utility ranges from selective oocyte fertilization, to guiding treatment decisions regarding additional rounds of oocyte retrieval.

Management and Clinical Outcomes of Eyes With Posterior Segment Intraocular Foreign Bodies Seen at a Tertiary Referral Center.

This study aimed to identify the prognostic factors regarding the visual and anatomic outcomes of eyes with posterior segment intraocular foreign body (PS-IOFB). The medical records of 95 patients who underwent pars plana vitrectomy and PS-IOFB removal between 2004 and 2021 were retrospectively reviewed. Data on anatomical and visual outcomes, as well as preoperative, intraoperative, and postoperative variables were statistically analyzed. The mean age of the patients was 31.9 ± 12.3 years. The mean follow-up time was 21.9 ± 28.3 months. The median time interval from trauma to IOFB removal was 9 days. In univariate analysis, there was a positive correlation between initial visual acuity (VA) and final VA (P < 0.001). A higher ocular trauma score (OTS) was significantly associated with both anatomical and functional success (P < 0.001). Linear regression analysis showed that OTS was not superior to initial VA in predicting final VA (r = 0.625 vs r = -0.601). Anatomic and functional outcomes were not affected by the injury site, nature of PS-IOFB, or timing of PS-IOFB removal (P > 0.05 for all). Subretinal IOFB location, the need for silicone oil tamponade, and endophthalmitis (P = 0.005, P < 0.001, P = 0.044, respectively) were risk factors for poor visual outcome. The initial VA, the extent of the initial ocular damage, and the presence of endophthalmitis are important prognostic factors for functional success. [Ophthalmic Surg Lasers Imaging Retina 2024;55:xx-xx.].

Fostering Innovative Work Behavior through Job Autonomy and Employee Work Passion: Moderating Role of Communication Climate

In today's rapidly evolving business landscape, employees' innovative work behavior (IWB) stands out as a fundamental factor in organizational success. Despite its critical importance, there remains a gap in understanding and measuring IWB, particularly within the branch of research and development (R&amp;D) organizations. This study seeks to address this gap by exploring the relationships between communication climate, job autonomy, employee work passion, and innovative work behavior among employees in Malaysian R&amp;D organizations through a sample of 325 respondents. By using a quantitative approach, this research utilized surveys to collect data from employees working within Malaysian R&amp;D organizations. The sample was carefully selected to cover various sectors within R&amp;D. The data collection process relied on the Innovative Work Behavior (IWB) scale. The analysis of the survey findings uncovers relationships between communication climate, job autonomy, work passion, and innovative work behavior within Malaysian R&amp;D contexts. The research reveals significant correlations among these variables, offering valuable insights into the factors influencing employees' inclination toward innovation. This study holds substantial implications for both scholars and practitioners in the fields of organizational behavior and management. By explaining the drivers of innovative work behavior within R&amp;D organizations, this research provides actionable insights for nurturing a culture of innovation and enhancing organizational effectiveness.

FT-IR Microscopy: Sampling by Transmission

Fourier transform infrared (FT-IR) microscopy is a workhorse tool for a wide spectrum of applications. Obtaining high-quality data requires some skill in sample preparation, data collection, and data analysis. In this tutorial, we examine the techniques for preparing samples for transmission analysis using single windows, compression cells, and, finally, epoxy “pucks” and microtomes. The key factors for success will be emphasized.

From books to bytes: a systematic review of the role of Information and Communication Technology (ICT) in academic library administration

The role of Information and Communication Technology (ICT) in administration is crucial as academic libraries transition from traditional repositories to dynamic digital platforms. This Systematic Literature Review (SLR) delves into ICT's impacts and applications in academic library management. The study focused on: the mechanisms and extent of ICT adoption in administrative functions, the discernible benefits and challenges associated with the deployment of ICT; and the prospective trajectories for ICT utilisation in academic libraries. Following a rigorous review methodology, twenty-six (26) peer-reviewed articles from 2020 to 2023, sourced from ScienceDirect and Web of Science, were reviewed. Findings highlight diverse applications of ICT, ranging from operational tasks such as cataloguing and analytics to strategic responsibilities like decision-making and planning. Significantly, the study uncovers latent research gaps, especially in emerging technologies, ethical ramifications, and geographical nuances, thereby delineating avenues for future academic endeavours . Additionally, the study sheds light on the variegated nature of ICT applications, pointing to success factors, challenges including digital divides, and security concerns. Thus, the study serves as a historical evaluation and prospective guide for scholars, administrators, and policymakers, delineating the intricate interplay between technological innovation, human factors, and strategic planning in academic library administration.

Determinants of business sustainability of women entrepreneurs

The issue of women in business or women in entrepreneurship has attracted much attention from researchers and practitioners in recent years, particularly in developing countries. This is due to the ability of women entrepreneurs to make a significant contribution to economic growth, country development, and escaping poverty. However, what determines their critical success factors as women entrepreneur is still under research. Thus, the purpose of this study is to examine the determinants of business sustainability specifically among women entrepreneurs. This study is original as it focuses on the business performance of women entrepreneurs during the pandemic crisis. This research used a market survey among women entrepreneurs as its research design and data collection. Seven constructs, comprised of six independent variables and one dependent variable, were used in the study. The independent variables are competency, marketing capability, financing resources, technology usage, motivation, and family support, while the dependent variable is business sustainability. This study used Resource-based View Theory (RBV) as its foundation for the research framework. This study finds that only family support influences business sustainability, while the other construct does not provide any conclusive evidence. This empirical study suggests that more support and training need to be provided by government agencies to ensure the survivability of women entrepreneurs in Malaysia.