Factors For Total Quality Management Implementation Research Articles

Analisis faktor prioritas dan kriteria keberhasilan implementasi TQM pada industri module maker

The aim of this research is to determine the key success factors for the implementation of Total Quality Management (TQM) as the core of quality improvement in all elements of the module-making industry, which during the past five years did not have achieved the Key Performance Indicator (KPI) customer standard. In the initial stage, a literature review and previous research were carried out on critical success factors for the implementation of TQM in various sectors, then a Focus Group Discussion (FGD) was conducted to determine the structuring of the relationship between the success factors and the weight of the success factors for TQM implementation in the module maker industry using the Analytic method. Network Process (ANP). The main priority factors for the successful implementation of TQM in the module maker industry are the perspective of total organizational involvement, followed successively in the quality system perspective, the partnership perspective for customers & suppliers, the training & education perspective, and the measurement & information perspective. The most important criteria for each perspective are top management commitment, continuous improvement, focus on customer satisfaction, and performance measurement.

Critical success factors for TQM implementation

For successful implementation of total quality management (TQM), a number of factors have been developed by various scholars. Usually, the factors are not equally important. In many cases, among various factors, there are a vital few that determine success. The aim of this study is to identify the critical success factors for TQM implementation in the Ethiopian organisations. The research considered the overall performance of 43 organisations in Ethiopia. The data collected were analysed by using multivariate statistical process control (MSPC) tool called Hotelling's T2-statistics. The T2-statstics of all the observations were computed and then the upper control limit was determined to identify outliers. Accordingly, seven observations fall outside the upper control limit. All the organisations exhibited low level of TQM implementation. Factors affecting those observations have been analysed using a sequential computational scheme. The findings show that leadership, policy and strategy, and customer focus are critical factors for successful implementation of TQM. Therefore, if organisations are engaged in quality improvement, they need to give special attention to these determining factors.

CSFs for Total Quality Management (TQM) in Service Organizations: Review

Service organization has lagged behind the industrial organization and manufactures to improve their quality service with implementing quality management system such as TQM. Methods, rules and regulation for TQM implementation in service organization is totally different form industrial organization. The success of quality management practice like TQM in manufacturing and industrial organization for improving their performance encourages service organization mangers to use TQM in their respective organization. In this study we want to find and determine the most critical factors for TQM implementation among service organization. Based on comprehensive analysis and previous research about critical successful factors for TQM implementation in different organization, this study proposes the five critical factors for TQM implementation among service organization.

Identification of important factors for implementation of TQM in Indian SMEs in context of Vidarbha and Khandesh region

The paper attempts to identify weight of critical success factors (CSFs) for the successful implementation of total quality management (TQM) in small and medium enterprises (SMEs) in Vidarbha and Khandesh region in India. The study first investigates the critical factors and sub-factors that determine the adoption and successful implementation of TQM. Moreover, the evaluation weights are determined using analytic hierarchy process (AHP). The findings advocate that these enterprises would stress the basic TQM factors of organisation and ‘understanding of customer needs (CN)’, ‘common understanding of quality (UQ)’ and ‘use of team process (TP)’ are the most important factors. The results suggest a generic hierarchy model for organisations to prioritise the critical factors and formulate strategies for implementing TQM in Vidarbha and Khandesh, as well as other cities and regions in India.

Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Purpose – The purpose of this paper is to review critical success factors (CSFs) of total quality management (TQM), and to rank these in the Indian manufacturing industry.Design/methodology/approach – To rank the CSFs, Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was used. The data were collected using questionnaires as the research instrument.Findings – Process management, top management leadership and customer focus are the top three factors for implementation of TQM in the manufacturing industry in India. Quality citizenship is a relatively low‐ranked factor.Practical limitations/implications – The findings will be useful in successful implementation of TQM in developing countries like India. Further research may be carried out into the CSFs in different national contexts.Originality/value – The paper is the first to make use of TOPSIS approach to rank the CSFs of TQM.