Satisfaction Factors Research Articles

Enhancing Job Satisfaction Among Lawyers in the Maldives Through Work-Life Balance: a Contribution to SDG 8

Objective: The study investigates the relationship between work-life balance and job satisfaction of public-sector lawyers. This study aligns with The UNITED NATION’s (UN) Sustainable Development Goal 8 (DECENT WORK AND ECONOMIC GROWTH) by focusing on the critical factors of work-life balance and job satisfaction, which directly influence mental health and overall well-being in the workplace. Theoretical Framework: This paper provides a brief overview and significance of work-life balance, and job satisfaction, particularly in the context of organizational research, with a focus on lawyers in the public sector in the Maldives. The two factor theory, and work-life balance model related to work-life balance and job satisfaction provides a foundation to understand the interplay roles between the variables. Method: The study utilized a quantitative plan with a cross-sectional data collection approach. Data was collected from 218 lawyers from public sector in the Maldives utilizing a survey questionnaire. Results and Discussion: The findings from this study showed a significant relationship between work-life balance and job satisfaction. The result highlights the important role of work-life balance in enhancing job satisfaction, underlining the importance for decent work and economic growth. Research Implications: The research emphasizes the importance of creating decent and supportive work environments for lawyers in the Maldives’ public sector, which can help improve work-life balance, and improve job satisfaction of lawyers. The findings provide important implications for organizations in further developing the policies of the organizations where lawyers work. These efforts offer practical implications to achieve SDG 8 by adopting strategies that support workplace culture and well-being of lawyers in the Maldives. Originality/Value: This study contributes to the literature by focusing on public-sector lawyers in the Maldives, an unexplored area about lawyers, examining job satisfaction as a dependent variable and work-life balance as independent variable. The research underlines the importance of aligning organizational strategies with global goals such as SDG 8 to promote sustained, full and productive employment and decent work for all.

Relationship Satisfaction Among Autistic Populations: How Partner Neurotype Influences Relationship Satisfaction Factors for Autistic Adults

Relationship Satisfaction Among Autistic Populations: How Partner Neurotype Influences Relationship Satisfaction Factors for Autistic Adults

THE ROLE OF ORGANISATION AND ITS CULTURE IN SHAPING JOB SATISFACTION IN THE IT INDUSTRY

The research, titled "The Impact of Organizational Culture on Job Satisfaction in the IT Industry," aims to quantitatively assess how various dimensions of organizational culture influence job satisfaction among employees in the Indian IT sector. The research adopts a descriptive and quantitative approach, employing structured methodologies to explore the relationships between demographic factors, organizational culture, and job satisfaction. Primary data were collected through structured questionnaires, using a Likert scale to gauge employee perceptions on cultural aspects such as leadership style, communication practices, and work-life balance, alongside job satisfaction levels. Secondary data from literature reviews and industry reports provided additional context. A sample of 200 respondents, selected through stratified random sampling, ensures a broad representation of the IT workforce. Descriptive statistics, Chi-square analysis, and factor analysis were used to analyze the data, revealing significant relationships between organizational culture and key job satisfaction factors. The Pearson Chi- Square statistics for culture-related factors, such as encouragement (χ² = 68.959, p = 0.000) and career growth opportunities (χ² = 189.067, p = 0.000), indicated a strong influence on employee morale and satisfaction. The factor analysis further revealed key cultural dimensions that significantly shape job satisfaction. The findings suggest that fostering a positive organizational culture, through open communication, recognition programs, and career development opportunities, is critical for enhancing job satisfaction in the IT industry. By providing empirical evidence, this study contributes valuable insights into the role of organizational culture in shaping employee attitudes and offers practical recommendations for improving work environments in the IT sector.

Exploring the undergraduate medical students’ satisfaction with the urinary catheterization workshop and the factors affecting it; A Cross-sectional Survey.

Objective: To assess the satisfaction level of final year medical students with urinary catheterization workshop and the factors affecting it. Study Design: Cross-sectional study. Setting: Wah Medical College, Wah Cantonment. Period: October 15th, 2023 to January 15th, 2024. Methods: Satisfaction level and factors for its improvement were assessed by using a questionnaire after conducting a mandatory workshop on the skill of urinary catheterization. All the 90 final-year MBBS students present on the day of the workshop were included in the study using purposive sampling technique. The data was analyzed by using SPSS version 25. Fisher's exact test was applied to assess the association of gender with satisfaction level of students considering a p-value lesser than 0.05 as significant. For the open-ended questions, quantitative content analysis was performed. Results: The mean age of the students was 23.6+1.1 years. 82.2% of the participants had a very high satisfaction level with the workshop. Difference was observed when the satisfaction level of the students was assessed across gender (p-value=0.02). 45.6% of the students rated the workshop as good in all domains. The identified factors that can improve satisfaction with the workshop include the provision of refreshments, making smaller batches for teaching, providing feedback after skill performance and giving more time for practice. Conclusion: The majority of the students were highly satisfied with the workshop. Around half of the participants regarded the workshop as good in all domains but the students identified some factors for the improvement of satisfaction level with the workshop.

The Influencing Factors of Job Satisfaction in Sichuan Province from the Perspective of Organizational Commitment

The Influencing Factors of Job Satisfaction in Sichuan Province from the Perspective of Organizational Commitment

Workplace factors associated with job satisfaction among dental hygienists and assistants in the United States.

Previous research has assessed job satisfaction and related workplace factors among healthcare workers. However, studies on dental care professionals are limited. This study aimed to evaluate job satisfaction among US dental hygienists (DHs) and assistants (DAs) and identify workplace factors contributing to their job satisfaction or dissatisfaction. A cross-sectional study was conducted using survey data collected from DHs (n = 4078) and DAs (n = 2945) actively working in 2022. Descriptive statistics and multivariable logistic regressions were used to assess associations between workplace factors and job satisfaction, adjusting for demographics, practice patterns, and geography. Over 80% of DHs and DAs reported being satisfied with their jobs. Positive workplace culture, practice philosophy, opportunities for growth and advancement, good communication in practice, work-life balance, fair pay, a reasonable workload, and flexible work schedules are associated with job satisfaction. Overwork was associated with job dissatisfaction among DAs. Most DHs and DAs were satisfied with their current jobs, with positive workplace culture, growth opportunities, and effective communication being key factors contributing to their satisfaction. This study highlights the importance of developing strategies to improve workplace environments and promote the well-being and retention of oral health providers.

A Study on Learner Perceptions about Satisfaction Factors for Major-affiliated Required General English Education

This study examined the factors affecting college students’ satisfaction (hereinafter participants) with regards to who took a major-related content-based required general English education program for 15 weeks at a university in Seoul. This course mainly consisted of speaking and writing activities among the four functions of language. Factors that affect participants’ satisfaction include the following six domains: (1) class operation and system, (2) teaching content, (3) overall program direction, (4) instructors’ expertise, and (5) instructors’ attitude (friendliness), and (6) instructors’ interaction with learners. The purpose of this study is to examine the factors that have the most influence on the satisfaction degree of learners for the future, rather than to focus on teaching the four language skills (e.g., speaking, listening, reading, and writing), which were the main stream of general English education in the past. The purpose is to explore the implications and direction of how to design the content and to provide implications for the direction of general English education by examining the level of learner satisfaction. This study implies that the general English education should prepare for the future and focus on reflecting learners’ satisfaction factors, while suggesting further research regarding what factors incoprorated with major areas will help learners develop language abilities.

Differences in Overseas Employment Status and Job Satisfaction of Hairdressers Depending on the Country and the Employment Channel: Focused on Australia and Singapore

The purpose of this study is to examine differences in overseas employment status and job satisfaction of hairdressers depending on the country and the employment channel. For this study, 131 hairdressers with working experiences in Korean hair salons in Australia and Singapore were surveyed. The results of this study were as follows: First, there were significant differences in employment status depending on the country: type of employment, period of employment, hair salon CEO, number of employees, work experience at the time of the employment, and level of English at the time of the employment. Second, employment status depending on the employment channel showed significant differences in type of employment, period of employment, work experience at the time of the employment, and level of English at the time of employment. Third, one-way ANOVA analysis showed that there were significant differences in job satisfaction depending on the country: personal experience, salon welfare, and working conditions. Fourth, job satisfaction depending on the employment channel showed significant differences in four factors of job satisfaction except for working conditions. Those who were employed through the official channel were more satisfied than those who were hired through an informal channel.

Antecedents of visitors' revisit intention to Bank Indonesia Library in Surabaya

The Bank Indonesia Library in Surabaya acts as a manager of knowledge and education for the community. When visiting the Bank Indonesia Library in Surabaya, users will notice the quality of space and public services. Library services are an attraction for users to visit. This study aims to determine the factors that cause antecedents of visitor’s intention to revisit the Bank Indonesia Library in Surabaya through an analysis of the relationship between visitor happiness, public services, quality of public space, and the intention to return to the library. The research method uses a quantitative approach with a descriptive correlational design in the form of a questionnaire distributed directly and indirectly to library visitors. The results showed that the quality of public space significantly and positively affected visitor satisfaction, confirming the importance of public space in improving user experience. However, the quality of public services did not show a significant effect on visitor satisfaction, indicating the presence of other more dominant factors. In addition, both the quality of public space and public services did not have a significant indirect effect on intention to revisit when mediated by visitor satisfaction. Improving the quality of public space is important so that service quality can influence visitor behavior. This study concludes that the quality of public space is a major factor in visitor satisfaction, while public services require further improvement to increase their contribution to satisfaction and intention to revisit.

Effect of Dental Service Quality on the Intention to Revisit Hospital and Satisfaction with Treatment

Objective: This study was aimed to confirm the relevance of treatment satisfaction, dental hygienists’expertise and communication, dental treatment procedures, dental hospital environment and intention to revisit, and identify factors that affect the intention to revisit and satisfaction with dental treatment. Methods: Data were collected from 299 dental patients from May 8-25, 2023. Data were analyzed using IBM SPSS 23.0. The collected data were analyzed using t-test, one-way ANOVA, Pearson’s correlation, and multiple regression. Results: All the variables showed positive correlations. Particularly, dental hygienists’ expertise and communication and treatment satisfaction, and dental hygienists’ communication, treatment satisfaction, and expertise had a high correlation. Dental hygienists’ communication, dental treatment procedures, and the dental environment had a significant impact on the intention to revisit. The variables that significantly affected treatment satisfaction were communication among dental hygienists and the dental environment. Conclusions: Communication among dental hygienists is an important factor in treatment satisfaction and intention to revisit. Efforts are required to improve the quality of dental services and patient satisfaction.

Mapping service quality through demographic clustering in Northern Luzon State University

This study evaluated the implementation and impact of the Citizen’s Charter at Isabela State University, Echague Campus, with a focus on its effectiveness in improving service delivery among non-teaching and teaching personnel. Employing a quantitative research design, the study utilized a structured survey to assess various dimensions of the Citizen’s Charter, including tangibles, reliability, responsiveness, quality assurance, and empathy. A total of 139 participants, comprising non-teaching and teaching personnel, provided their insights and satisfaction ratings. The findings revealed consistently high satisfaction levels across both groups, with grand means of 3.29 for non-teaching personnel and 3.39 for teaching personnel in terms of tangibles, indicating positive perceptions of facilities and service quality. Cluster analysis identified three demographic groups—married males, single males, and married females—with civil status emerging as the strongest determinant of satisfaction levels (correlation of 0.79), followed by gender (0.42). Educational attainment had minimal influence (0.37), underscoring the significance of relational and personal factors in shaping satisfaction. Non-teaching personnel rated tangibles and reliability more highly, while teaching personnel emphasized responsiveness, reflecting differences in expectations and service interactions. Key drivers of satisfaction included timely service delivery, adherence to the Citizen’s Charter, and empathetic client engagement.

The Analysis of In-Depth Interviews Importance in Identifying Hotel Employee Skills

This study aims to explore the role of in-depth interviews as a method for evaluating digital skills, motivation, and the soft skills of hospitality employees in the digital era. A qualitative approach is used to provide a deeper understanding of employees' intrinsic motivation and soft skills, which are often difficult to measure with technology-based evaluation tools. This study uses qualitative research method with a descriptive approach to gather and analyze the importance of in-depth interview in identifying hotel employee skills. There were five manager and 45 employees at AAA hotel in Nusa Dua. According to research conducted by the World Hospitality Group (2023), 65% of hotel managers reported that employees' interpersonal skills are a key factor in guest satisfaction, while 55% emphasized the importance of motivation derived from job satisfaction and support from the work environment. Deloitte's (2022) study showed that 48% of hotel employees felt their digital skills were insufficient to face challenges in the digital era, yet 70% of employees stated they were motivated to improve those skills if given the right training opportunities. This highlights the importance of a comprehensive approach in human resource management, where in-depth interviews can help uncover training needs that may not always be evident from quantitative data or technical evaluation results. The findings show that in-depth interviews not only help hotel management explore employees' intrinsic motivation but also identify critical soft skills development areas in guest services, such as empathy, communication, and the ability to handle difficult situations. In a case study involving manager of AAA hotel in Bali, it was found that 60% of employees (27) with high soft skills managed to improve guest satisfaction scores. 20% (9 employees) focused on technical skills. This underscores the importance of a holistic approach to human resource evaluation and development in the hospitality sector. This study recommends using in-depth interviews as part of a broader human resource management strategy in the hospitality industry, particularly in identifying and developing employees' interpersonal skills and motivation, which are crucial in the digital era. In-depth interviews have proven effective in uncovering non-technical aspects that significantly contribute to guest satisfaction and the operational success of hotels.

DT-fuzzy DEMATEL: a new method for determining important factors for student satisfaction with e-course adoption in a Vietnamese university

PurposeAs emerging e-course providers after the COVID-19 crisis, universities (UNI) policymakers in the Mekong Delta region (MDR) have faced difficulties owing to limited clues about what factors improve student retention and recruitment. This study aims to determine important factors (IF) for student satisfaction with e-course adoption (e-satisfaction) for student retention and recruitment.Design/methodology/approachSurvey data collected from 850 students of the target UNI were analyzed using the DT-fuzzy DEMATEL method. Input factor dimensions included course design, technical infrastructure, interaction, teacher-related and student-related factors. Decision Trees (DT) confirmed the final factors; fuzzy decision-making trial and evaluation laboratory (DEMATEL) was used to establish the cause-effect relationships among these factors.FindingsDT-fuzzy DEMATEL method can identify satisfied and dissatisfied students (accuracy = 94.95%) and determine IFs successfully. The most IFs included new and useful knowledge/information provided, various effective teaching methods and motivation to read provided learning materials.Originality/valueAlthough e-satisfaction has been the focus of theories and practices, e-satisfaction in an emerging region like MDR has been studied here for the first time. Most IFs can be used as predictors for e-satisfaction and serve as a primary reference for UNIs’ policymakers. Several practical suggestions were also provided for the sustainable and long-term development of e-programs.

A Study of the Relation between Social Workers’ Burnout and Job Satisfaction

Summary: The present study aims to examine whether Cypriot professional social workers are satisfied with their job and whether they have been affected by their work and/or have suffered from burnout symptoms. Participants were 134 professional social workers, who consist about 25% of all professional social workers who reside and work in Cyprus. Participants completed a) the Maslach Burnout Inventory-MBI (Maslach and Jaskson, 1986), which examines the existence of burnout symptoms and b) the Job Satisfaction survey (Spector, 1985), which examines the degree to which employees are satisfied with various aspects of their work. Findings: Research findings indicate that 34.3% of the participants were emotionally exhausted from their work, 85.8% showed a lack of personal achievements, 52.6% had a high depersonalization from their work, 76.1% experienced burnout symptoms from their work and 38.1% of the participants were satisfied with their work. Based on the research findings, social workers’ sociodemographic characteristics are significant factors in experienced burnout symptoms and job satisfaction. Particularly, women social workers are more prone and more experienced of burnout symptoms. Married participants, younger age participants, and social workers with higher monthly income feel more satisfaction from their work, less depersonalization, and less experienced burnout. Applications: Professional social work bodies should seriously consider strategies and methods for addressing and minimising burnout factors in the workplace, which have serious impact in the quality of the provided services.

Effects of traditional Chinese medicine massage therapy on pain, functional activity, muscle activation patterns and proprioception in knee osteoarthritis: a randomised controlled trial protocol

IntroductionHealth education, weight control and exercise therapy are recognised treatment options for the non-surgical management of knee osteoarthritis (KOA); however, the pain and muscle fatigue associated with exercise make it...

Household Satisfaction with Community Health Insurance Scheme and Associated Factors in Adama Woreda, East Shewa Zone, Ethiopia

Understanding the level of satisfaction and factors associated with it is essential to ensure the sustainability of the community- based health insurance (CBHI) program. Therefore, this study aimed to assess household satisfaction with a community-based health insurance scheme and its associated factors in the Adama district. A community-based cross-sectional study was conducted in households of Adama district from February 15-30, 2023. The Systematic random sampling technique under multi-stage sampling was used to select study participants. A face-to-face interview with a total of 620 households was conducted by using a pre-tested structured questionnaire. Descriptive analysis, bivariable, and multivariable logistic regression analysis were conducted. Variables with p-value < 0.05 were considered statistically significant to determine independent predictors of household satisfaction with the CBHI scheme. The level of household satisfaction with the CBHI scheme was found to be 61.1%. Satisfaction was found significantly associated with male household heads (AOR=0.545; 95% C.I 0.358-0.831), households with the educational level of able to read and write, grade 1-4 and grade 5-8,(AOR=0.281; 95% C.I 0.131-0.603; AOR=0.533; 95% C.I 0.311-0.915 and, AOR=0.409; 95% C.I 0.191-0.877) respectively, followers of waqefeta religion (AOR=2.123; 95% C.I 0.858-5.262), occupation of government employment (AOR=3.493; 95% C.I 1.949-6.262), those who strongly agreed with immediate care (AOR=0.508; 95% C.I 0.270-0.957), those who strongly agree and disagree with CBHI scheme office opining time (AOR=0.157; 95% C.I 0.044-0.556; AOR=-0.049; 95% C.I 0.006-0.384) and those who disagree with payment of premium schedule (AOR=150.66; 95% C.I 6.171-3678.207). This study showed that the overall satisfaction of households in the Adama district with the CBHI scheme was very good. Male households, waqefeta region followers, occupation of government employees, educational level, immediate care, BBHI office opening time, and premium schedule paying were significant factors of satisfaction with CBHI. Consideration should be given to increasing the accessibility of immediate health care, improving the educational level of households, and improving enrollee’s knowledge of CBHI benefit packages.

Pengaruh Organizational Citizenship Behavior dan Lingkungan Kerja terhadap Kinerja Karyawan melalui Kepuasan Kerja sebagai Variable Intervening PT. Inhutaniv

This research was conducted to understand how “Organizational Citizenship Behavior and work environment affect employee performance with job satisfaction as a mediating variable at PT Inhutani V”. This study used saturated sampling technique, where the entire population of 138 people became respondents. Data were collected through questionnaires, then analyzed using the SEM method processed with the Smart PLS 4.0 application. The findings of the analysis tested on employee performance at PT Inhutani V show that Organizational Citizenship Behavior (OCB) and the work environment are proven to have a positive and significant effect. In addition, it was also found that the factor of employee job satisfaction had a positive and significant relationship with their performance. Furthermore, OCB plays a positive and significant role in influencing employee job satisfaction, as well as the work environment. Furthermore, OCB contributes positively and significantly to employee performance when job satisfaction acts as a mediating variable. Meanwhile, although the effect of work environment on employee performance through mediating job satisfaction is positive, the effect is not significant.

Research on the urban-rural differences and influencing factors of life satisfaction among elderly people in China

ObjectiveTo analyze the differences in life satisfaction and the factors that influence it among elderly people in urban and rural locations in China and to provide a reference for narrowing these differences.MethodsBinary logistic regression was used to analyze 2018 data from the Chinese Longitudinal Healthy Longevity Survey (CLHLS) to understand the status of life satisfaction and urban-rural differences among the elderly.ResultsAmong 4,910 elderly participants, the overall life satisfaction rate was 72.5% (3,560/4,910). The life satisfaction rate was higher in urban areas (75.5%) compared to rural areas (68.0%), with a statistically significant difference (χ²=33.817, P < 0.001). Multivariate analysis revealed that residence was an independent factor influencing life satisfaction among urban elderly (P < 0.05), while marital status and smoking status were independent factors among rural elderly (P < 0.05).ConclusionThe study found significant urban-rural differences in life satisfaction among the elderly, with higher satisfaction in urban areas. Key factors influencing life satisfaction varied between urban and rural settings. These findings highlight the need for targeted interventions to address these disparities and improve the well-being of China’s elderly population.

Kunci Sukses Kepuasan Konsumen dalam Perkembangan Bisnis Perusahaan: Systematic Literature Review

In the business world, apart from producing quality goods or services, the thing that needs to be maintained is consumer trust. Declining sales of goods or services can occur from consumer dissatisfaction with the goods or services offered by business people and this will have a big impact on the sustainability of the company's business. Apart from maintaining consumer satisfaction, it is necessary to carry out continuous innovation related to consumer satisfaction with the goods or services offered. One of the successes of a business actor or business owner is by having loyal consumers and one thing that can be used to assess consumer satisfaction is by conducting a survey containing the value of the services provided by the business actor or business owner. The impact of consumer satisfaction if the results obtained increase significantly in a positive direction, it will quickly grow in sales of goods or services being marketed. Consumer satisfaction can be obtained from several actions taken, namely by using a survey containing the factors that influence the satisfaction felt by consumers regarding service and convenience for consumers in the steps taken to use the goods or services offered by business actors. Due to the importance of the key to consumer satisfaction for business people, in this case the author conducted a literature review study using secondary data covering several types of businesses to find out what the keys to consumer satisfaction are. And the consumer satisfaction factor can influence a company's business development and is an important component in running a business.

Analysis of Influencing Factors of Urban Green Space Accessibility and Residents' Satisfaction

Analysis of Influencing Factors of Urban Green Space Accessibility and Residents' Satisfaction