Satisfaction Factors Research Articles

Decoding Motivation: An Empirical Analysis of Factors Driving Employee Engagement

Employee motivation is a critical factor in organizational success, influencing productivity, job satisfaction, and retention rates. This empirical study investigates the key factors that affect employee motivation across diverse industries. Using a mixed-methods approach, data was collected from 500 employees through surveys and interviews. The findings reveal that intrinsic factors such as job satisfaction, personal growth, and recognition significantly impact motivation, alongside extrinsic factors such as salary, job security, and work environment. This study offers insights into designing effective motivational strategies tailored to workforce needs.

Quality of postnatal care service provided in Gandhi Memorial Hospital

Half of maternal mortality and two-thirds of neonatal mortality occur during the postnatal period. Effective, high-quality intervention during the postpartum period will significantly reduce the number of maternal and neonatal deaths. This study aims to assess the quality of the postnatal care service provided at Gandhi Memorial Hospital Addis Ababa. A cross-sectional study was conducted from May-June 2022 in Gandhi Memorial Hospital, mothers attending postnatal care were interviewed. Data Analysis was done using Statistical Package for the Social Sciences (SPSS) version 24. Results were presented using frequencies and percentages, as well as bivariate and multivariate analysis was conducted and those variables with a p-value < 0.05 were considered to be statistically significant the satisfaction level of mothers was used as the measure of the quality of care provided. The respondent’s ages were in the range of 16-42 years, with a mean of 27.3 ±4.59, and a median of 27, the majority between 20 years and 34 years old. Nearly all mothers who delivered by spontaneous vaginal delivery(SVD) stayed less than 24 hours in the hospital after their delivery. Being married, delivered by SVD, being informed on the procedure to be done, obtaining recommended nursing care, and, being counseled were obtained to be significant factors for maternal satisfaction with the overall quality of postnatal care provided in Gandhi Memorial Referral Hospital. Nearly half of the mothers before discharge were satisfied with the overall quality of postnatal care provided. Shortages of material resources were observed, and most of the nursing care needed to be provided for the mothers was neglected or missed.

Assessment of suicide risk and nonsuicidal self-injury in college students

ABSTRACT Introduction Suicide is the third leading cause of death among individuals aged 15–29, with college students being particularly at risk. While suicidal ideation, nonsuicidal self-injury (NSSI), and psychological distress are well-known risk factors for suicide, emotional reactivity and academic satisfaction are less understood. Understanding the interaction between these factors is essential for enhancing suicide prevention. Objective Identify the strongest predictors of suicide risk among college students and evaluate the mediating roles of psychological distress and academic satisfaction in the association between emotional reactivity and suicide risk. Method Two hundred and ninety-four college students (85.4% female) aged 17–29 years were recruited through institutional email, social media, and a university crediting system. Participants completed self-report questionnaires. Results Almost 17% of students were at suicide risk. Depressive symptoms (β =.575) and lifetime engagement in NSSI (β = .175) emerged as the strongest predictors. Psychological distress and academic satisfaction emerged as significant mediators of the relationship between emotional reactivity and suicide risk – these mediation models explained 44.7% and 34.4% variability in suicide risk, respectively. Conclusions Understanding risk and protective factors can improve suicide prevention among college students. Academic satisfaction may be a promising target for future research.

Moderating Effect of Trust on Determinants of Customer Satisfaction Factors

In connection with customer satisfaction of mobile banking users, there are several problems, including being vulnerable to “smishing” fraud, one of which involves rogue mobile applications. This study aims to determine the role of trust in moderating the effect of security level, and service features on customer satisfaction of mobile banking users of Bank Sumsel Babel Syariah UIN Raden Fatah Palembang Branch Office. This type of research is quantitative using statistical techniques to test the hypothesis. The data used is primary data with data collection techniques using questionnaires distributed directly to 100 respondents as samples with accidental sampling techniques while secondary data uses literature studies. The data analysis technique in this study uses SmartPLS with outer model testing including convergent validity, average variance extracted (AVE) and composite reliability and inner model testing including R square and hypothesis testing. The results showed that based on testing convergent validity, average variance extracted (AVE) and composite reliability, it is known that all variables including their indicators are declared valid and reliable, then the R-square value is 0.579 which means that customer satisfaction can be explained by 57.9% by the variables of security level, service features and trust, while the remaining 42.1% is explained by other variables outside the study. Then the results of hypothesis testing show that the variables of security level, service features and trust directly have a positive and significant effect on customer satisfaction. Then the trust variable is unable to moderate the effect of the level of security and service features on customer satisfaction.

Assessment of Patient Satisfaction with Access to Healthcare Services at Mbozi District Hospital, in Songwe Region, Tanzania

This study assessed patient’s satisfaction on access to health services in public health facilities particularly at Mbozi District Hospital, using a convenience sample of 112 patients. Data were collected through interviews, observations, and documentary reviews. The study had two specific objectives: the first was to determine the level of customer satisfaction in accessing health services, and the second was to examine factors for patient satisfaction. Descriptive statistics were used to show the demographic characteristics of respondents and frequencies and percentages were obtained. The Likert scale was used to measure the level of patient satisfaction based on their opinions while a Multiple Linear Regression model was used to examine the determinant factors for patient satisfaction. The results revealed that the level of satisfaction was inadequate where availability of experts in the hospital, such as medical doctors and specialized doctors; staff attitude (traits towards the patient); availability of medicine, and improved sanitation infrastructure (clean washrooms) were the significant determinant factors. Therefore, more efforts should be made to improve patient satisfaction by providing better health services. The local government authorities should continuously sensitize health workers to be available at their working stations. Furthermore, the hospital Management should ensure that sanitation infrastructures, especially washrooms, are constantly cleaned and should also make follow ups to ensure medicines are always available.

Sociodemographic characteristics, occupational characteristics, motivational factors, and job satisfaction among primary health service practitioners

BackgroundThe Chinese Basic Public Health Service has achieved certain results since its implementation. As direct providers, understanding the job satisfaction and its influencing factors among basic public health service practitioners is crucial for enhancing service quality and efficiency. This study examines levels of motivational factors and their contribution to job satisfaction among community health workers in China.MethodsA multistage sampling method was employed to measure socioeconomic and demographic status, motivational factors, and job satisfaction. Logistic regression analysis was used to assess key determinants of job satisfaction.ResultsRegarding overall occupational characteristics, influencing factors of overall and external satisfaction were respondents with different job titles and different working years. Years of service in primary health institutions and different authorized types influence satisfaction across various dimensions, including working arrangement, interpersonal relationship, environment, promotion opportunities, organizational culture, system and policy, professional identity, social identity, and overall, internal, and external satisfaction. Professional title, interpersonal relationship, work arrangement, system and policy, occupational identity, and other dimensions have a positive impact on satisfaction.ConclusionThe overall job satisfaction of essential public health service practitioners is influenced by various factors. Healthcare managers should focus on improving job satisfaction among healthcare workers in low-resource settings. Establishing scientific and reasonable research on the incentive mechanism at grassroots medical institutions can help stabilize the team, enhance staff satisfaction and work performance, and optimize human resource utilization.

Leadership Styles of Top Administrators: Determinant Factor of Principals' Job Satisfaction

Leadership Styles of Top Administrators: Determinant Factor of Principals' Job Satisfaction

Improving the Strategic Management of UNESCO Creative Cities of Gastronomy: Integrating Sensitivity Analysis and Tourism Destination Image Based on Analytic Hierarchy Process

The globalization of tourism poses complex challenges for destination planning and management, requiring the involvement of various stakeholders and strategic decision-making at various scales. Gastronomic tourism, a key factor in tourist satisfaction and loyalty, has been widely studied for its impact on tourism destination image (TDI). Despite advances in methodologies such as the Analytical Hierarchy Process (AHP), which hierarchies the factors that influence TDI, there are still gaps in the use of sensitivity analysis to improve strategic planning, in particular to leverage TDI as a management tool. Specifically in UNESCO Creative Cities of Gastronomy (UCCG), it is crucial to understand how sensitivity analysis can improve the robustness of AHP models. To address this gap, this study investigates how sensitivity analysis can refine decision-making processes for effective tourism management in Brazil’s UCCG. Using AHP as a decision-making methodology, it integrates sensitivity analysis to assess the reliability of six dimensions in the Analytic Hierarchy Process Image—UNESCO Creative Cities Gastronomy (AHPI-UCCG) model, introducing a dynamic approach to dealing with the complexities of destination planning. The results are valuable for policy-makers and private players in the tourism, creativity, and gastronomy sectors. They offer practical perspectives for improving destination promotion and encouraging coopetition. The study also demonstrates the adaptability of this approach based on sensitivity analysis, suggesting its applicability beyond Brazil to other UCCG networks, contributing to better tourism planning and management at a global level.

Exploring how attachment insecurities mediate the link between sexual and partnership satisfaction in adolescents and young adults with cancer.

Comprehensive data on factors affecting partnership satisfaction among adolescents and young adult (AYA) cancer survivors are limited. Our study examines partnership satisfaction, sexual satisfaction, and attachment insecurities, exploring how attachment-related anxiety and avoidance influence the relationship between sexual and partnership satisfaction across major tumor entities in this population. We utilized data from two measurement time points (t1 and t6) of the AYA-LE study, a prospective longitudinal investigation examining the temporal course and associated factors of life satisfaction and psychological distress among AYA cancer survivors. We examined the mediating effect of attachment insecurities (ECR-RD) on the relationship between sexual satisfaction (FLZ-Sex) and partnership satisfaction (PFB), while controlling for sociodemographic and clinical characteristics, in a sample of N = 275 participants. Higher sexual satisfaction was correlated with lower attachment-related anxiety (r = -0.51, p<0.001) and lower attachment-related avoidance (r = -0.49, p < 0.001). Both lower attachment-related anxiety and attachment-related avoidance were correlated with higher partnership satisfaction (r = -0.64, p < 0.001 and r = -0.72, p < 0.001, respectively). Sexual satisfaction partially predicted partnership satisfaction of AYA cancer survivors through attachment-related anxiety and attachment-related avoidance while the mediating effect accounted for 75% of the total effect. The associations between sexual satisfaction, partnership satisfaction, and attachment highlight the need to address emotional and relational aspects in supportive care for AYA cancer survivors. There is a clear need for more targeted studies on attachment patterns, sexual satisfaction, and partnership satisfaction in this specific population to further refine and validate these approaches.

Enhancing Job Satisfaction Among Lawyers in the Maldives Through Work-Life Balance: a Contribution to SDG 8

Objective: The study investigates the relationship between work-life balance and job satisfaction of public-sector lawyers. This study aligns with The UNITED NATION’s (UN) Sustainable Development Goal 8 (DECENT WORK AND ECONOMIC GROWTH) by focusing on the critical factors of work-life balance and job satisfaction, which directly influence mental health and overall well-being in the workplace. Theoretical Framework: This paper provides a brief overview and significance of work-life balance, and job satisfaction, particularly in the context of organizational research, with a focus on lawyers in the public sector in the Maldives. The two factor theory, and work-life balance model related to work-life balance and job satisfaction provides a foundation to understand the interplay roles between the variables. Method: The study utilized a quantitative plan with a cross-sectional data collection approach. Data was collected from 218 lawyers from public sector in the Maldives utilizing a survey questionnaire. Results and Discussion: The findings from this study showed a significant relationship between work-life balance and job satisfaction. The result highlights the important role of work-life balance in enhancing job satisfaction, underlining the importance for decent work and economic growth. Research Implications: The research emphasizes the importance of creating decent and supportive work environments for lawyers in the Maldives’ public sector, which can help improve work-life balance, and improve job satisfaction of lawyers. The findings provide important implications for organizations in further developing the policies of the organizations where lawyers work. These efforts offer practical implications to achieve SDG 8 by adopting strategies that support workplace culture and well-being of lawyers in the Maldives. Originality/Value: This study contributes to the literature by focusing on public-sector lawyers in the Maldives, an unexplored area about lawyers, examining job satisfaction as a dependent variable and work-life balance as independent variable. The research underlines the importance of aligning organizational strategies with global goals such as SDG 8 to promote sustained, full and productive employment and decent work for all.

DETERMINING FACTORS OF PATIENT SATISFACTION WITH PHARMACEUTICAL SERVICES: A SYSTEMATIC REVIEW

Background: Good pharmaceutical service quality can be seen through the level of patient satisfaction. Patient satisfaction is a feeling that arises from the performance of healthcare services obtained after patients compare them with their expectations and their needs are met. Pharmaceutical services still have shortcomings and require continuous improvement to enhance trust and minimize patient disappointment. Objective: The purpose of this systematic review was to identify and gather evidence related to the factors that determine patient satisfaction. Methods: This systematic review follows the guidelines of the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). Information collection was conducted through searches on PubMed, Scopus, and Google Scholar from 2018 to 2023, considering eligibility and inclusion criteria. Results: Eight studies have been identified that provide various determining factors of satisfaction, including 10 factors based on patient characteristics: age, gender, education, job, salary, race, marital status, religion, disease status, and visit. Additionally, there were eight determining factors based on pharmaceutical service providers: location, facilities, medication, pharmacy services, working time, waiting time, assurance, and additional non-paid services. Conclusion: The study identified and collected evidence related to the determining factors of patient satisfaction from 2018 to 2023, along with the reasons from each article. The determinants of satisfaction based on these factors can be considered by pharmacists when determining errors that need to be corrected and services that need improvement. Keywords: Determinant; Patient Satisfaction; Patient Characteristic; Pharmaceutical Service; PRISMA

간호대학생의 주관적 행복감에 미치는 영향

Objectives The Impact of Optimism, Gratitude Disposition, Social Support, and Major Satisfaction on Subjective Well-being among Nursing Students Methods This study aims to investigate the relationships between optimism, gratitude disposition, social support, major satisfaction, and subjective well-being among nursing students in B City. By identifying factors influencing these students' well-being, the study seeks to provide foundational data for intervention programs aimed at enhancing positive living among nursing students. Data were collected from 203 nursing students using a structured questionnaire. Data analysis was conducted using SPSS WIN/23.0. Results An analysis on the correlation among the subjects' variables exhibited that the subjective well-being has positive correlations withoptimism, gratitude disposition, social support and major satisfaction. There was of the level of significance has been on personality gratitude disposition, major satisfaction and influential factors with 49.5% of explanatory power. Conclusions To enhance positive subjective well-being among nursing students, the development of intervention programs aimed at fostering positive mindset improvement, increasing social support, and enhancing major satisfaction is recommended.

Relationship Satisfaction Among Autistic Populations: How Partner Neurotype Influences Relationship Satisfaction Factors for Autistic Adults

Relationship Satisfaction Among Autistic Populations: How Partner Neurotype Influences Relationship Satisfaction Factors for Autistic Adults

THE ROLE OF ORGANISATION AND ITS CULTURE IN SHAPING JOB SATISFACTION IN THE IT INDUSTRY

The research, titled "The Impact of Organizational Culture on Job Satisfaction in the IT Industry," aims to quantitatively assess how various dimensions of organizational culture influence job satisfaction among employees in the Indian IT sector. The research adopts a descriptive and quantitative approach, employing structured methodologies to explore the relationships between demographic factors, organizational culture, and job satisfaction. Primary data were collected through structured questionnaires, using a Likert scale to gauge employee perceptions on cultural aspects such as leadership style, communication practices, and work-life balance, alongside job satisfaction levels. Secondary data from literature reviews and industry reports provided additional context. A sample of 200 respondents, selected through stratified random sampling, ensures a broad representation of the IT workforce. Descriptive statistics, Chi-square analysis, and factor analysis were used to analyze the data, revealing significant relationships between organizational culture and key job satisfaction factors. The Pearson Chi- Square statistics for culture-related factors, such as encouragement (χ² = 68.959, p = 0.000) and career growth opportunities (χ² = 189.067, p = 0.000), indicated a strong influence on employee morale and satisfaction. The factor analysis further revealed key cultural dimensions that significantly shape job satisfaction. The findings suggest that fostering a positive organizational culture, through open communication, recognition programs, and career development opportunities, is critical for enhancing job satisfaction in the IT industry. By providing empirical evidence, this study contributes valuable insights into the role of organizational culture in shaping employee attitudes and offers practical recommendations for improving work environments in the IT sector.

Information System Benefits Improvement Model, Information Quality Through User Satisfaction, Information Quality and Organization At Hospital X

Hospital Information System aims to provide accurate, timely, and relevant information to support management functions and decision-making in health services in hospitals. This study examines the influence of user satisfaction, information quality, and organizational support on the benefits obtained from SIRS, both directly and indirectly. The approach used in this study is quantitative with the explanatory causality method, and the analysis technique in this study uses Structural Equation Modeling (SEM). The respondents of the study were 198 professional care providers (PPA) who were directly involved in the use of SIRS at the Sultan Agung Islamic Hospital, Banjarbaru. The results of this study indicate that the factors of user satisfaction, information quality, and organizational support have a major influence on the benefits both directly and indirectly received from the use of this system, with a determination coefficient of 84.8%. This means that more than 80% of the benefits obtained by the hospital in using the hospital information system are determined by how satisfied the user is with the system used. This indicates a good relationship between the four factors in increasing the benefits of the hospital information system at RSI Sultan Agung Banjarbaru. Therefore, hospitals are advised not to only focus on developing one aspect, but also to maximize the four aspects in order to provide more optimal results.

Exploring the undergraduate medical students’ satisfaction with the urinary catheterization workshop and the factors affecting it; A Cross-sectional Survey.

Objective: To assess the satisfaction level of final year medical students with urinary catheterization workshop and the factors affecting it. Study Design: Cross-sectional study. Setting: Wah Medical College, Wah Cantonment. Period: October 15th, 2023 to January 15th, 2024. Methods: Satisfaction level and factors for its improvement were assessed by using a questionnaire after conducting a mandatory workshop on the skill of urinary catheterization. All the 90 final-year MBBS students present on the day of the workshop were included in the study using purposive sampling technique. The data was analyzed by using SPSS version 25. Fisher's exact test was applied to assess the association of gender with satisfaction level of students considering a p-value lesser than 0.05 as significant. For the open-ended questions, quantitative content analysis was performed. Results: The mean age of the students was 23.6+1.1 years. 82.2% of the participants had a very high satisfaction level with the workshop. Difference was observed when the satisfaction level of the students was assessed across gender (p-value=0.02). 45.6% of the students rated the workshop as good in all domains. The identified factors that can improve satisfaction with the workshop include the provision of refreshments, making smaller batches for teaching, providing feedback after skill performance and giving more time for practice. Conclusion: The majority of the students were highly satisfied with the workshop. Around half of the participants regarded the workshop as good in all domains but the students identified some factors for the improvement of satisfaction level with the workshop.

Study Environment and Psychological Factors of University Students’ Intention to Drop out

Student dropout is a pressing issue demanding immediate attention from most universities. It profoundly affects the psychological well-being of students, their financial status, career path, relationship with others while also raising concerns within the university about the quality of studies, study programs, academic personnel, resource reallocation or reputation management. Furthermore, dropout can impact the students’ close relatives and even society at large, which may face a shortage of skilled professionals in the future.Our study aims to uncover the relationship between the study environment and psychological factors, and university students’ dropout intentions with the potential to provide valuable insights which would enable the development of effective preventive measures and programs.350 university students (of whom, 20% males and 80% females) participated in the study. The participants filled out a questionnaire measuring Study engagement (Schaufeli et al., 2019), Academic resilience (Martin &amp; Marsh, 2006), Study satisfaction (Schmitt et al., 2008), Study environment characteristics (autonomy, feedback, support from teachers and students, and opportunities for development) (Bakker, 2014), Study-related stress, Intention to drop out, along with questions on sociodemographic data.The results show that study engagement is predicted by academic resilience, satisfaction with studies, and study environment factors. Study-related factors, student engagement, and stress predict the dropout intention. Moreover, it was discovered that study engagement mediates the effect of academic resilience, student satisfaction and study environment factors on dropout intention. Study-related stress has a direct positive effect on the intention to drop out. The results of the study confirmed that study environment factors (autonomy, feedback, teacher and student support, and development opportunities) together with psychological characteristics (student engagement, academic resilience, study satisfaction and study-related stress) are important predictors of students’ intention to drop out.These aspects are important to consider when developing and implementing preventive programs and measures to manage students’ dropout from universities.

The Influencing Factors of Job Satisfaction in Sichuan Province from the Perspective of Organizational Commitment

The Influencing Factors of Job Satisfaction in Sichuan Province from the Perspective of Organizational Commitment

Workplace factors associated with job satisfaction among dental hygienists and assistants in the United States.

Previous research has assessed job satisfaction and related workplace factors among healthcare workers. However, studies on dental care professionals are limited. This study aimed to evaluate job satisfaction among US dental hygienists (DHs) and assistants (DAs) and identify workplace factors contributing to their job satisfaction or dissatisfaction. A cross-sectional study was conducted using survey data collected from DHs (n = 4078) and DAs (n = 2945) actively working in 2022. Descriptive statistics and multivariable logistic regressions were used to assess associations between workplace factors and job satisfaction, adjusting for demographics, practice patterns, and geography. Over 80% of DHs and DAs reported being satisfied with their jobs. Positive workplace culture, practice philosophy, opportunities for growth and advancement, good communication in practice, work-life balance, fair pay, a reasonable workload, and flexible work schedules are associated with job satisfaction. Overwork was associated with job dissatisfaction among DAs. Most DHs and DAs were satisfied with their current jobs, with positive workplace culture, growth opportunities, and effective communication being key factors contributing to their satisfaction. This study highlights the importance of developing strategies to improve workplace environments and promote the well-being and retention of oral health providers.

A Study on Learner Perceptions about Satisfaction Factors for Major-affiliated Required General English Education

This study examined the factors affecting college students’ satisfaction (hereinafter participants) with regards to who took a major-related content-based required general English education program for 15 weeks at a university in Seoul. This course mainly consisted of speaking and writing activities among the four functions of language. Factors that affect participants’ satisfaction include the following six domains: (1) class operation and system, (2) teaching content, (3) overall program direction, (4) instructors’ expertise, and (5) instructors’ attitude (friendliness), and (6) instructors’ interaction with learners. The purpose of this study is to examine the factors that have the most influence on the satisfaction degree of learners for the future, rather than to focus on teaching the four language skills (e.g., speaking, listening, reading, and writing), which were the main stream of general English education in the past. The purpose is to explore the implications and direction of how to design the content and to provide implications for the direction of general English education by examining the level of learner satisfaction. This study implies that the general English education should prepare for the future and focus on reflecting learners’ satisfaction factors, while suggesting further research regarding what factors incoprorated with major areas will help learners develop language abilities.