Facebook Community Research Articles

Research on the Success of the Crowdfunding Platform Performance in the Funder Dana Project Indonesia Facebook Community

This research aims to determine the influence of fundraising, product testing, relationship reliability, and increasing awareness on crowdfunding platform performance. The performance of crowdfunding is necessary for research because it involves raising funds from the wider community which needs to be kept safe. This research uses a quantitative approach using regression analysis. The population in this research consists of start-up business actors, MSMEs, investors and other supporters who are members of the Funder Dana Project Indonesia, a Facebook social media group with 1,504 members. This research sample is based on the Krejcie-Morgan Table with an error rate of 5%, consisting of 289 respondents. The research results show that fundraising, product testing, relationship reliability, and increasing awareness simultaneously have a positive and significant effect on crowdfunding platform performance. The recommendation of this research is that crowdfunding stakeholders including the government (OJK) should join social media communities such as Funder Dana Project Indonesia as a medium to build long-term connections and interactions between start-up business actors, MSMEs, investors and other supporters, and continue . to create products that are unique, creative and have selling power so that they get a good response from the public and investors. Recommendations for the government (OJK) to always encourage all crowdfunding platform providers to be in good and healthy condition.

Gamify, engage, build loyalty: exploring the benefits of gameful experience for branded sports apps

PurposeThis study aims to examine the impact of the gameful experience on behavioural outcomes. Drawing from stimulus–organism–response theory, it proposes and tests a new model that investigates the relationship between the gameful experience, brand loyalty and intention to use gamified branded applications in the sports context. In addition, it explores the mediating role of customer–brand engagement (CBE) and the moderating role of self-image congruity (SIC).Design/methodology/approachA sample of 436 active users of sport-related branded gamified applications was used to test the model. Data was collected from online sports forums, brands’ Facebook communities and during sporting events.FindingsResults indicate that the gameful experience positively and directly impacts behavioural intentions but does not directly influence brand loyalty. This relationship becomes partially significant when mediated by CBE. In addition, results show that users with high levels of SIC are more likely to continue using the gamified application, whereas users with low levels are more likely to engage with the brand.Originality/valueThis study expands the gamification literature in the sports sector by revealing the importance of the gameful experience in driving loyalty, behavioural intentions and CBE. It proposes a new model that sheds light on the emotional aspect of the interaction between a user and a gamified system and the importance of exploring the effects of moderators, such as SIC, in these relationships.

The informational “cosplay journey” of Star Wars cosplayers in the context of a Facebook group

Introduction. Research on personal information practices has increased in recent decades. Building on this current of thought, the present study explores information practices in the context of serious leisure, looking specifically at the Rey Cosplay Community Facebook group, an online community of Star Wars cosplayers. The work discusses how these fans seek, organize, and share relevant information during the process of making costumes. Method. This study used participant observation and semi-structured interviews to investigate information behaviours, including information seeking, organization, use, and sharing, of seventeen members in the Rey Cosplay Community with a purposive sampling strategy. Analysis. The researchers transcribed and jointly coded the collected data with an open coding scheme to identify themes that emerged from the data. Results. The cosplayers used a myriad of tools to seek, organize, and share information about costume making. Participants identified that their information practices had evolved over time, and they shared sophisticated strategies for sharing work-in-progress photos and updates as well as methods for organizing information for later use. Conclusion. There are a variety of information practices used when making a costume. Participants often seek and acquire relevant information on online platforms and use a combination of traditional physical tools and modern electronic tools to organize information. They also display a rich culture of sharing information when responding to other fans’ information needs. The overall structure that these information practices take can be neatly articulated as a sort of informational “cosplay journey”.

Making An Online Catalog for the New Target Market of Kuala Batakan Cottage III Balikpapan

Kuala Batakan Cottage III Balikpapan is a company that sells services such as houses and furnished apartments. The problem is that sales keep decreasing during the pandemic because the main target market is gone. However, the company plans to refocus the target market, especially during the pandemic. The solution is to refocus the target market to the local people of Balikpapan. The approach of the solution is by making an online catalog which later will be shared in the Facebook Community in Balikpapan city. The online catalog which includes eye-catching photos and the description will be shared in the form of a link. The catalog was created according to the survey from the current potential customers. Therefore, by having an online catalog shared on Facebook, Kuala Batakan Cottage III Balikpapan will be able to refocus its new target market.

A netnographic study with social media comments for investigating service failures

AbstractThis study demonstrates a netnographic study to investigate airline service failure types and to test differences of linguistic patterns among complaint types on social media user comments. User comments in an airline's Facebook community were scraped and service failure types were systematically classified with the measurement developed by thematic coding and literature review. The results presented frequently occurring service failure categories in airline service operations. A T‐Test was conducted to confirm the significant differences in linguistic characteristics between complaint comments and non‐complaint comments. Word frequency analysis showed distinctive word themes between the two comment groups. Research and managerial implications were provided.

Social Support Among Women With Potential Essure-Related Complaints: Analysis of Facebook Group Content.

Social support groups are an important resource for people to cope with problems. Previous studies have reported the different types of support in these groups, but little is known about the type of reactions that sharing of personal experiences induce among members. It is important to know how and to what extent members of support groups influence each other regarding the consumption of medical care. We researched this in a web-based Facebook group of women sterilized with Essure. Essure was a device intended for permanent contraception. From 2015 onward, women treated with Essure for tubal occlusion raised safety concerns and numerous complaints. This study aimed to evaluate the use of social support in a Facebook community named "Essure problemen Nederland" (EPN; in English, "Essure problems in the Netherlands"). All posts in the closed Facebook group EPN between March 8 and May 8, 2018, were included. In total, 3491 Facebook posts were analyzed using a modified version of the Social Support Behavior Codes framework created by Cutrona and Suhr in 1992. Posts were abstracted and aggregated into a database. Two investigators evaluated the posts, developed a modified version of the Social Support Behavior Codes framework, and applied the codes to the collected data. We found that 92% of messages contained a form of social support. In 68.8% of posts, social support was provided, and in 31.2% of posts, social support was received. Informational and emotional support was the most frequently used form of provided social support (40.6% and 55.5%, respectively). The same distribution was seen with received social support: informational support in 81.5% and emotional support in 17.4% of cases. Our analysis showed a strong correlation between providing or receiving social support and the main form of social support (P<.001). In a total of only 74 (2.2%) cases, women advised each other to seek medical care. The main purpose of women in the EPN Facebook group was to provide and receive informational or emotional support or both.

“100% They Are Destroying Our Beautiful Town”: Toxic Conversations About Homelessness on Public Facebook Community Groups

“100% They Are Destroying Our Beautiful Town”: Toxic Conversations About Homelessness on Public Facebook Community Groups

Women's perspectives of direct pharmacy access to oral contraception.

Most oral contraception options require a doctor's prescription in Australia; however, there are many models of direct pharmacy access that have been successfully implemented internationally. Despite these advancements, the most preferable OTC model for consumers is yet to be explored in the international literature, and no prior studies have determined the potential benefits of implementation in Australia. The aim of this study was to explore women's perspectives and preferences for models of direct pharmacy access to oral contraceptive pills (OCPs). Women participants (n=20) aged 18-44 residing in Australia were recruited via posts on a community Facebook page and participated in semi-structured telephone interviews. Interview questions were guided by Andersen's Behavioural Model of Health Service Use. Data were coded and thematically analysed in NVivo 12, using an inductive process to develop themes. Participants' perspectives and preferences in relation to direct pharmacy OCP access were characterised by: (1) the importance of autonomy, accessibility and decreasing stigma; (2) confidence and trust in pharmacists; (3) health and safety concerns regarding OTC access; and (4) the need for varying OTC models to cater for both experienced and first-time users. Women's perspectives and preferences regarding direct pharmacy OCP access can be used to inform potential pharmacy practice advancements in Australia. While direct pharmacy OCP access is at the nexus of heated political debate in Australia, the potential benefits of being able to access OCPs directly from a pharmacist are evidently salient to women. Australian women's preferred OTC availability models were identified.

Uncovering Cyberbullying Themes from Unconsented Facebook Pitik Post Through Text Mining Techniques

Pitik, referred as street photography; is a colloquial phrase for taking random photographs, arbitrarily from people without permission and/or consent. Empirically, numerous comments circulating in Facebook Pitik posts containing words related to humiliation, embarrassment, shaming, stalking, and bullying. There are yet no studies conducted to confirm or prove the existence and extent of cyberbullying themes in Facebook Pitik trends. Cyberbullying is not new to social media environments and as technologies and trends change over time, the medium of cyberbullying also changes. We show in this study the proofs of the existence and the extents of cyber bullying themes in Facebook Pitik posts. In this study, we utilized methods of natural language processing – specifically text mining and emotion polarity computation, also known as sentiment analysis. Using Facepager software, 68,000 documents/comments are collected from select Facebook pages of photographers involved in the trend of Pitik posting. Results showed that the collected documents contain 26.29 % pertaining to harassment; 35.48% to flaming; and 19.45% to denigration. The existence of negative emotions is also seen from collected documents including anger, uncertainty, constraining, fear, sadness, and disgust. Findings may help policy makers to enhance the Facebook community standards making its app safer and free from issues relating to cyberbullying, especially in unconsented Pitik posts.

Listening, Reflecting, and Protecting: Empathy as a Priority for Local Journalists Covering Underserved Communities

ABSTRACT Through in-depth interviews (N = 20), this study explores how journalists in the UK’s Facebook Community News Project described using empathy to report on and repair relationships with underserved communities. Reporters discussed how they engaged in empathetic listening with community members, humanized them through news profiles, and attempted to protect them after story publication. Through listening, reflecting, and protecting, they aimed to make inroads in communities that previously did not see themselves represented fairly — or at all — in local news coverage. Institutional constraints led some reporters to prioritize individual narratives over coverage of systemic issues affecting marginalized communities, limiting opportunities to fully engage in solidarity journalism. This research contributes to understandings of the opportunities and challenges for initiatives seeking to fill local news reporting gaps, particularly how these efforts test and support newsroom cultures and how news organizations maintain relationships with these communities after reporters have moved on from the programs.

What lies behind a Facebook page? Insights from an action research project in rural Bangladesh

This investigation explores ambiguities, limitations, constraints, and ethical issues related to the collection and use of online social data for research purposes from a Facebook community fostered by developmental bodies in rural Bangladesh. Even though there have been prior studies of information and communication technology use in vulnerable communities in development contexts, such research has not taken sufficient account of cultural and power dynamics at the coalface of social research. This investigation also examines the positionality of the researchers, including relationships to patriarchal and communal structures in Bangladesh. In this context, it examines the Facebook posts by women of a village. In particular, it finds that the desire to be seen as a “good woman” acts to regulate personal agency and expression of the village women.

Where past meets present: Indigenous vaccine hesitancy in Saskatchewan

In Canada, colonisation, both historic and ongoing, increases Indigenous vaccine hesitancy and the threat posed by infectious diseases. This research investigated Indigenous vaccine hesitancy in a First Nation community in...

Comparison of deep-water-parameter-based wave overtopping with wirewall field measurements and social media reports at Crosby (UK)

Wave overtopping formulae, which often underlie coastal hazard early warning systems, are typically parameterised using wave conditions at the toe of the structure. For very shallow conditions where significant wave breaking occurs over the foreshore, this usually requires computationally-demanding numerical models—and practitioners skilled in their application—to accurately transform offshore waves to the structure toe. An additional concern is that overtopping formulae are scarcely validated in the field due to the very limited availability of in-situ overtopping data obtained at actual structures. Here, we validate a set of deep-water-parameter-based formulae for mean overtopping discharge (q) at smooth slopes, which remove the need for nearshore measurements or additional numerical modelling but require that a single representative foreshore slope angle (m) be defined. The validation is carried out against field data gathered at Crosby (UK) using two novel approaches: i) a new overtopping measurement system called “WireWall”; and ii) crowd-sourced data in the form of overtopping images obtained from a community Facebook page (social media). A method is introduced to define m for irregular bathymetries, based on the location where the local water depth is equal to the offshore significant wave height. The overtopping formulae proved accurate—with estimates of q being within a factor of 4 of observations—when compared to both 1-h averaged and 15-min averaged overtopping data, suggesting that the approach can be used for both design and assessment and now-casting hazard information. Finally, hindcasts made using the newly validated formulae for the events reported by the community indicate that q can exceed 10 l/s/m under yearly winter conditions, posing a serious hazard to pedestrians. This highlights the pressing need to update the current hazard warning system at Crosby, which estimates q to be a factor of 3 lower than the deep-water-parameter-based approach, on average.

Facebook Community is Judgmental: A Symbolic Interaction Perspective on Context Collapse and Identity Construction of Youth on Social Networking Sites

Despite the versatility and longevity of Facebook as a Social Networking Site (SNS) in comparison to Instagram, the Daily Active Users count and the average time spent per day have dropped significantly during the recent past. The observed drop in the popularity of Facebook is confounding from a marketing perspective since Facebook appears to provide more benefits and values than Instagram. Hence, using symbolic interaction as a theoretical lens, in this paper we engage in a discussion on how identity construction complexities on SNSs with greater context collapse, such as Facebook, could contribute to users’ preference for SNSs having smaller communities with less context collapse, such as Instagram. A qualitative study was carried out with the participation of 14 informants in the age group between 18-34 years. The data were collected using semi-structured in-depth interviews which were analyzed using thematic analysis. Findings revealed that the greater context collapse on Facebook has created discomfort for youth in constructing identities. Theoretically, this explains how the unclear, and at times, conflicting ‘universes of discourse’ operating on Facebook impose complexities to navigating user behaviour. Further, the lesser context collapse on Instagram which provides a more cohesive ‘universe of discourse’ allows the youth to construct a more expansive identity that conforms to community norms. This study theoretically accentuates the repercussions of developing and managing undifferentiated SNSs catering to the mass market, which makes it difficult for users to navigate the expectations of diverse audiences.

The Syntax of Climate Change: Syntactic Means in the Construction of Greta Thunberg’s Community Identity on Facebook

"The Syntax of Climate Change: Syntactic Means in the Construction of Greta Thunberg’s Community Identity on Facebook. It is argued that the identity of an online community (e.g., a Facebook community) is manifested by linguistic devices, such as syntactic means (Androutsopoulos 2015; Blumenfeld-Jones 2022; Kapranov 2019). This contention is explored in the study that is further presented and discussed in the article. The study seeks to identify syntactic means, in particular dependent clauses, which are involved in the construction of Greta Thunberg’s community identity on Facebook. Greta Thunberg, a famous climate change activist from Sweden, has a public account on Facebook that is followed by a substantial number of Facebook users, who, presumably, share her views on climate change, sustainability, and other environmental issues. It is assumed in the study that Greta Thunberg’s status updates on her public Facebook account could be characterised by syntactic means that facilitate the construction of the climate activists’ community identity. In order to verify the assumption, a corpus of Greta Thunberg’s status updates on Facebook was collected and analysed by the software program L2 Syntactic Complexity Analyzer (Lu 2010). The computer-assisted analysis was supplemented by a manual procedure of identifying the types of dependent clauses in the corpus. The results of the corpus analysis revealed that Greta Thunberg’s community construction on Facebook was facilitated by such syntactic means as dependent clauses, in particular non-finite, adverbial, and relative clauses. The findings were further discussed in the article through the lens of the construction of community identity. Keywords: climate change, dependent clauses, Facebook, Greta Thunberg, identity, online community, syntactic means "

Storytelling (Online Discussions/Discussion Quality)

Storytelling (Online Discussions/Discussion Quality)

Supporting carers in online role-diverse communities: A case study in Australia.

This study aims to understand the effects that role-diverse online communities have on informal carers, particularly in providing support. Australian Facebook communities used to support those involved in the National Disability Insurance Scheme (NDIS) were explored. Social network analysis of an NDIS-centred community was conducted, based on 909 publicly visible interactions that occurred in May-June and August-September 2019. Two managers of informal NDIS communities were interviewed, the transcripts of which were analysed using NVivo. Results from the two analyses suggest that both an individual carer's attributes and the collective attributes of the network defined the capability of the network to support the carer, often depending on the experiences and expertise of those offering support. Support was unconstrained by role, though differing goals and expectations often impeded collaboration between roles. The outcomes of support provision were shown to affect not only individuals but also the collective network. However, while effective, community spaces currently lack organisational backing and resources available to informal communities are constrained. Findings drawn from this study, which we believe are applicable to a broader, international context, are three-fold. Firstly, it is recommended that informal support communities clearly define purpose and create multiple channels to ensure that all participants can meet their needs. Secondly, the benefits of participation to organisations should be further explored. Finally, the use of social network analysis as a method in this study has provided significant insights into the communication patterns and activities of the community under study. Future use of SNA in similar studies may provide further insight into the effectiveness and interactions of community-based support methods.

Social media community groups support proactive mitigation of human-carnivore conflict in the wildland-urban interface

Understanding human reactions to potentially dangerous wildlife at the wildland-urban interface is central to mitigating human-wildlife conflicts. Social media is increasingly used to share information about wildlife among residents living in the interface. We used an online survey distributed on community Facebook groups in Victoria Beach, Manitoba — an area experiencing increasing wildlife sightings — to examine whether posts to the groups resulted in people using avoidance tactics to reduce human-wildlife interactions or conflicts. The results indicate that the majority of respondents used Facebook posts to change their behavior to avoid potential encounters with black bears, wolves, and coyotes. Despite few respondents having wildlife safety training, most respondents taught their children wildlife safety. Most respondents would not phone the local conservation authority, for reasons including distrust and concerns about lethal control. Coexistence attitudes towards wildlife management were dominant and respondents recognized the importance of protecting wildlife in the community.

The liquid identity of adolescents with disabilities: Changes in the identity of adolescents with disabilities in social media

Studies on liquid identity have been done by many previous researchers. However, this article sees it differently where liquid identity is experienced by adolescents with disabilities who basically have many difficulties, obstacles in interacting with society in general. This study aimed to look at the process, intention, and purpose of the liquid identity experienced by adolescents with disabilities on social media. This study used a virtual ethnographic method with informants who are members of the Facebook community named “Indonesian Association of People with Disabilities.” The number of informants is 23 adolescents with disabilities who are users of social media. The findings of this study showed that adolescents with disabilities take various ways to get recognition and acceptance by a wide audience according to their type and characteristics. This is done by using social media called liquid identity. To get recognition and acceptance on social media, the practice of liquid identity of adolescents with disabilities was shown by hiding their real identity, having multiple accounts, and sharing positive things on social media. This study concluded that support from various parties is needed, either from the community, parents, friends, schools, and the environment. The role of these parties is important to provide motivation, enthusiasm, and encouragement so that adolescents with disabilities can show value on social media with their identity that is recognized by the public as a positive identity.

On the "Dark Side"

This study examines the use of online humour in a subversive local community Facebook group set up in 2017 by disgruntled members banned from a similar group “in opposition to [the original group’s] arbitrarily-applied rules, [its] enforced happiness, and [its] suppression of any post that isn't about giving away lemons or asking to borrow small appliances”. The dissatisfaction with the guidelines and the administration of the original Facebook group provides rich material for humorous posts in the new group, many with varying degrees of aggression directed at the founder and certain members of the “Dark Side”, as the original group is frequently referred to. This article will demonstrate how the use of humour in this new rival Facebook group is used for the purposes of inclusion and exclusion, and how it contributes to a sense of belonging in this online community of practice (Lave &amp; Wenger 1991) created by a small group of self-declared dissidents. It will be shown how the humour shapes the identity of the group through the members’ shared ideologies and beliefs (Tanskanen 2018), and how the humorous messages intended to denigrate and belittle the “Dark Side” reinforce unity among the group members, since the feeling of superiority over those being ridiculed coexists with a feeling of belonging (Billig 2005). Fifteen single comments or multi-post threads were chosen for analysis. These appeared during the first twenty months of this rival group’s existence, and included primarily affiliative and/or aggressive humour (Meyer 2015) directed at the original group. The analysis was carried out using elements of computer-mediated discourse analysis (Herring 2004), and an insider participant-observer online ethnographic approach. The examples chosen illustrate how the humour is used to unite the members of this subversive group by dividing them from the original one, to create the joking culture (Fine and de Soucey 2005) of the new group, and in so doing, creates and sustains the members’ shared identity as irreverent breakaway troublemakers.