External Stakeholders Research Articles

The role of governance in shaping health system reform: a case study of the design and implementation of new health regions in Ireland, 2018–2023

Abstract Background This study focuses on the development of new regional health structures in Ireland in the period 2018-2023, one part of a broader health system reform programme aimed at greater universalism, in order to scrutinise how aspects of governance impact on the reform process, from policy design through to implementation. Methods This qualitative, multi-method study draws on document analysis of official documents relevant to the reform process, as well as twelve semi-structured interviews with key informants from across the health sector. Interviews were analysed according to thematic analysis methodology. Conceiving governance as comprising five domains (Transparency, Accountability, Participation, Integrity, Capacity) the research uses the TAPIC framework for health governance as a conceptual starting point and as initial, deductive analytic categories for data analysis. Results The analysis reveals important lessons for policymakers across the five TAPIC domains of governance. These include deficiencies in accountability arrangements, poor transparency within the system and vis-à-vis external stakeholders and the public, and periods during which a lack of clarity in terms of roles and responsibilities for various process and key decisions related to the reform were identified. Inadequate resourcing of implementation capacity, competing policy visions and changing decision-making arrangements, among others, were found to have originated in and continuously reproduced a lack of trust between key institutional actors. Conclusions Large scale health system reform is a complex process and its governance presents distinct challenges and opportunities for stakeholders. To understand and be able to address these, and to move beyond formulaic prescriptions, critical analysis of the historical context surrounding the policy reform and the institutional relationships at its core are needed

Governance and health system reform: a case study of new health regions in Ireland, 2018-2023

Abstract Background While the significance of good governance is recognised within health systems research, its role in health system reform is underexplored. This research focuses on the establishment of new decentralised regional health structures in Ireland in the period 2018-2023, examining how aspects of governance impacted the decentralisation reform process, from policy design through to implementation. Methods The research applied a qualitative, multi-method approach involving analysis of official documents relevant to the regional decentralisation process, and 12 semi-structured interviews with key informants from across the health sector. The research applies the TAPIC framework for health governance as its analytic framework and the data is analysed using thematic analysis. Results Deficiencies in accountability arrangements, poor transparency within the system and vis-à-vis external stakeholders, and a lack of clarity of roles and responsibilities for various process and key decisions related to the reform were identified as undermining progress at various stages of Ireland’s decentralisation reform process. An underlying distrust between key institutional actors was identified. These findings are grounded in complex social, cultural, and political and institutional developments in Ireland’s history. Also of note is the interwovenness of the five TAPIC domains and the importance of engaging with the complexity and relationality intrinsic to health system reform processes to achieve the aim(s) of the reform in question. Conclusions Large scale health system reform is a complex process and its governance presents distinct challenges and opportunities for stakeholders. To understand and address these, critical analysis of the historical context surrounding the policy reform and the institutional relationships at its core are needed. Key messages • Governance plays a crucial if overlooked role in health systems reform. Effective governance arrangements are central to the successful design and implementation of reform initiatives. • Ensuring a strong link between policy design and implementation processes is crucial to the success of health systems reform.

Public health innovation labs framework development: a design study of GGD West-Brabant Netherlands

Abstract Introduction Innovation Labs are spaces that encourage the creation, development and testing of novel ideas within organizations.While there are known frameworks for the organization of such labs in the private sector, current literature does not reflect a framework for developing a public health Innovation Lab (PHI-Lab) specifically.The aim of this study was to develop an evidence-based framework for a PHI-Lab together with the Dutch Municipal Health Service(GGD). Methods Our design thinking study consisted of 4 phases: Discovering, Defining, Creating and Evaluating.An initial framework was developed based on the public and public health sectors in the literature.To create and evaluate the framework,a document analysis of the GGD was performed,and co-creation and testing sessions were organized with 11 internal and 11 external stakeholders of the GGD. Results The final PHI-Lab framework is composed of: rationale, enablers and barriers, environment, approach, outcomes and values. Findings emphasized practical reasons for investing in a PHI-Lab, such as the shortage of health professionals.Stakeholders highlighted that proactive leadership and innovation culture are crucial enablers for the setup of the PHI-Lab.The right space and human resources (environment) and methods including design thinking and cross-collaboration (approach) were highlighted as important strategies for overcoming innovation challenges.Despite barriers such as bureaucracy and resource limitations, tailoring solutions to organizational objectives is key to the PHI-Lab’s success and sustainability, with added values of inclusiveness, adaptability and fun. Conclusions This study highlighted some practical additions to the initial framework that are specific to the public health setting, although mostly an adaptation from the public sector.Findings emphasize that there isn’t a one-size-fits-all solution to develop a PHI-Lab.This framework has the intention of benefiting other public health organizations. Key messages • The framework has the intention of benefiting other public health organizations within established networks and partnerships. • Proactive leadership and innovation culture are crucial enablers for the organizational setup of the innovation lab.

A Pentahelix Model Approach: Creating Vilage Innovation Perception in Sokaraja Village Banyumas

The development of village innovation has become unsustainable, and the financial support provided by the government each year has become less effective in driving innovation. This study aims to identify the factors influencing village innovation development from the community’s perspective. The research was conducted in Sokaraja Village, Banyumas Regency, where two sub-tofu business group were selected: Tofu business group A, which has village assets, and Tofu business group B, which does not. Data was collected through a survey of 60 respondents, 30 from each tofu business group, chosen in collaboration with the village administration. The survey, conducted between January to May 2024, explored community perceptions using the Pentahelix model, which encompasses the roles of social institutions, government programs, market support, innovation sources, and communication media, across 22 indicators. Data was analyzed descriptively using Importance Performance Analysis (IPA). Although all aspects of the Pentahelix model play a vital role in fostering village innovation, several indicators still require performance improvement. Strengthening village-owned enterprises and empowering local economic institutions is crucial to enhancing innovation efforts, with the support of the village community and assistance from external stakeholders.

Launching Financial Incentives for Physician Groups to Improve Equity of Care by Patient Race and Ethnicity.

Blue Cross Blue Shield of Massachusetts (BCBSMA), a large commercial health insurer, is using financial incentives to advance equity of care by patient race and ethnicity. Understanding experiences of this payer and its contracted physician groups can inform efforts elsewhere. We qualitatively assess physician groups' barriers and facilitators of planning and implementing BCBSMA's financial incentives to improve equity of ambulatory care quality by patient race and ethnicity. Key informant interviews (n = 44) of the physician group, BCBSMA, and external stakeholders were conducted, equity initiative meetings were observed, and documents were analyzed to identify barriers and facilitators of designing and preparing for financial incentives to advance racial equity. Physician group experiences of preparing for and responding to financial incentives for equity improvement were assessed. Analyses revealed 1) the central importance of valid and reliable equity performance measurement and carefully designed equity improvement incentives for physician group buy-in, 2) that prior to implementing financial incentives for equity improvement, physician groups needed to improve their quality management systems and the accuracy and completeness of patient race and ethnicity data, and 3) physician groups' populations served, baseline maturity of quality management systems, and efforts to assess and address patients' social risk factors were central to consider to plan for physician group financial incentives to improve racial equity. Given the major infrastructure investments and organizational change management resources required of physician groups to participate in a financial incentive program designed to reward equity improvement, alignment of equity measurement and performance requirements across payers would facilitate physician groups' engagement in efforts to improve quality of care for racial and ethnic minority patients.

Promoting sustainability literacy for students in Thai higher education institution: a case of Siam University

PurposeThe objectives of this study were (1) to explore and analyze sustainability literacy of undergraduate students and (2) to propose guidelines for promoting sustainability literacy of the undergraduate students at Siam University, Bangkok, Thailand.Design/methodology/approachA 5-point rating scale survey questionnaire was used to collect data from 235 students registered in General Education courses in Semester 2 of academic year 2022. The analyzed data was presented to a focus group discussion, conducted with 19 internal and external stakeholders, as a basis to propose guidelines for promoting sustainability literacy.FindingsThe students perceived that they had better knowledge about sustainable development and sustainable development goals (SDGs) and that their knowledge about and degree of participation in SDGs-related activities were at high level. Intrapersonal competence was rated as their highest sustainability competence, followed by futures-thinking, and systems-thinking. The focus-group suggested that competency-based GE curriculum should be used as a platform to enhance sustainability literacy. Guidelines concerning learning outcomes, learning content, learning culture, learning with technology, and learning assessment were then proposed.Research limitations/implicationsThe study’s methodological limitations include the use of purposive sample case of the Siam University and self-perceiving assessment survey instrument for the data collection that provide sufficient insights on the present state and problems concerning sustainability literacy of university students.Practical implicationsSustainability is one of the national pillars in Thailand 20 years strategy (2018–2037). Hence, the government encourages all educational institutions, including universities to transform themselves toward this goal. Siam University has used education program as a vehicle to meet this aspiration. Lesson learnt from the study will not only benefit the university per se but will be valuable for practices in other universities. In addition, findings and implications from the study will help accelerate the transformation of Thai higher education institutions toward sustainable universities.Social implicationsSustainability has been promoted in education and social context. Siam University is recognized as a leading university in promoting campus and community sustainability through our “living learning lab” approach. We have used social living labs for teaching and learning activities for years. Partnerships among academia, private and public sectors, as well as community members will benefit from this research.Originality/valueThe study explores the scholarly topic of significant social importance and implications in the Thai context. The present study on sustainability literacy opens a path for further research and cross-institutional and national comparative studies on the issue.

Ambiguity of tone in annual reports and bank risk taking

AbstractIn this paper, we examine whether abnormal ambiguity of tone in banks' 10‐K filings is associated with banks' risk‐taking behaviour. We estimate abnormal ambiguous tone using residual of a tone model that disentangles the obfuscation component from the information component in the ambiguous tone. We find that banks that intentionally use more ambiguous tone in 10‐K filings exhibit higher risk taking subsequently, consistent with the argument that an intentional ambiguous tone adds to the opacity of financial statements, which potentially masks managerial risk‐taking activities and curbs market discipline from external stakeholders. Our results remain robust to alternative model specifications and sensitivity tests which address potential endogeneity concerns. Furthermore, banks with higher abnormal ambiguous tone are associated with more aggressive investment decisions. Together, our findings suggest that abnormal ambiguous tone in annual reports is informative of banks' risk‐taking activities.

When do firms respond to external pressure for environmental management? Insights from deterrence theory

Extant literature indicates that external stakeholder pressure drives corporate environmental management practices. However, in practice, firms operating within the same context often exhibit divergent responses to stakeholder ecological demands. This research integrates stakeholder theory and deterrence theory to explore how a firm's perception of the consequences of non-compliance—referred to as the 'level of deterrence'—moderates the relationship between external pressure and environmental management practices. By combining these theoretical perspectives, the study advances the understanding of why firms respond differently to similar stakeholder pressures. The conceptual framework is tested using survey data from 157 small-scale manufacturers in Ghana, a Sub-Saharan African country. Partial least squares structural equation modeling (PLS-SEM) and hierarchical ordinary least squares regression were employed to analyze the relationships among the variables. The results reveal that the influence of external pressure on environmental management is strengthened when deterrence is high and weakened when deterrence is low. These findings underscore the need to reassess the certainty, swiftness, and severity of penalties for environmental violations in developing economies while highlighting the importance of stakeholder influence in driving corporate sustainability efforts.

Navigating Communication in Nursing Homes During COVID-19: Perspectives From Families, Healthcare Professionals, and Managers in Southern Switzerland-A Qualitative Study.

This study aims to understand the effectiveness and challenges of communication strategies implemented to maintain contact between nursing home (NH) residents and their families during the COVID-19 pandemic, by considering the perspectives of families, healthcare professionals, and NH managers. Using a qualitative research design, the study analyzed in-depth semi-structured interviews with key stakeholders (N = 34), including family members, NH staff, and managers. The study found that communication strategies like video calls, telephone calls, and window visits were generally appreciated and facilitated contact between residents and their families. However, challenges emerged around technical and organizational issues. Both internal and external stakeholders concurred that an increase in technological and human resources was necessary to alleviate these challenges. The study underscores the importance of innovative and flexible communication strategies to sustain connections between NH residents and their families in crises such as the COVID-19 pandemic. Future readiness calls for increased investment in human and technical resources, and a commitment to understanding and addressing the diverse communication needs of NH residents.

Generating and translating evidence for safe and effective medication management in aged care homes.

Generating and translating high-quality evidence is integral to providing safe and effective medication management for residents of aged care homes. Residents are often under-represented in trials of medication effectiveness and safety. This paper reviews opportunities and challenges for generating and translating evidence for safe and effective medication management in aged care homes. There are an increasing number of randomized controlled trials (RCTs) being conductedin aged care homes. Observational studies can also help address the evidence-practice gap arising from underrepresentation of residents in RCTs. Stepped-wedge and helix counterbalanced designs may help overcome limitations of traditional RCTs for evaluating medication management interventions in the aged care setting. Strategies for generating evidence include building effective partnerships with aged care homes and organizations, using novel trial designs, leveraging existing data and knowledge sharing through international platforms. Strategies for translating evidence include using quality indicators for audit and feedback, provision of education and training, engaging internal and external stakeholders, and development of local action plans and guideline implementation tools. There is an emerging interest in the role of knowledge brokers to facilitate knowledge translation. Future directions for generating and translating evidence include strengthening international research collaboration, industry partnerships, standardizing aged care home data to support national and international comparisons, and optimizing the use of technology. Initiatives may include improving access to routinely collected administrative health and medication data for conducting high-quality observational studies. Future studies should assess outcomes prioritized by residents to ensure that medication management strategies are tailored to their needs.

GOVERNANÇA CORPORATIVA PARA A GESTÃO FINANCEIRA

The objective of this work is to highlight the importance of corporate governance for the financial management of business organizations. In this sense, a bibliographic research methodology was chosen. Corporate governance fosters the credibility of organizations by providing financial information that determines the decision-making processes of internal and external stakeholders. In this case, the financial manager who practices governance must demonstrate characteristics and competencies focused on ethics and transparency so that the organization's financial performance is achieved through a systemic vision correlated with the internal and external sectors of the companies, permeated by both good governance practices and the increase of investment capital. Thus, corporate governance plays an important role in contributing to organizations by minimizing risks, reducing indebtedness, and increasing the market value of companies that implement it, as it is seen as a factor of respect for those who invest their capital in a business aiming for the profitability of their investment.

Digital transformation and resilience in family business: an exploratory study of generational dynamics

PurposeThe paper aims to contribute to the advancement of the debate on digital innovation and entrepreneurship from a cross-generational perspective in the context of family businesses. Specifically, the paper explores the contribution provided by the young generations of entrepreneurs to the digital transformation and resilience of family businesses during the pandemic emergence of COVID-19. Focusing on the need for a major understanding of digital resilience in the context of family businesses and small and medium-sized enterprises, the paper aims to provide theoretical and empirical contributions in replying to the following research question: How did young entrepreneurs contribute to the resilience and the digital transformation of their family businesses during COVID-19?Design/methodology/approachThe methodology consisted of a two-stage qualitative investigation including a focus group managed in presence with the involvement of 24 young entrepreneurs and a self-administered online survey involving the family businesses belonging to the Association of Young Entrepreneurs of Confindustria Puglia (South Italy) that has allowed to collect 47 replies, with a 32% response rate.FindingsThe paper presents evidence about the resilience of family businesses during the COVID-19 supported by the disruptive role of emerging digital technologies. Our analysis demonstrates that young entrepreneurs adopted different patterns of digital transformations, depending on the firm’s industry and the family firm’s digital maturity. Digital resilience in the context of the observed family businesses produced different benefits in terms of competitiveness, effectiveness of decision-making, visibility and communication and new opportunities for value creation; it occurred in several business areas, including production, logistics, sales and human resources management.Practical implicationsThe study highlights the relevant role that younger generations can play in exploring innovation opportunities associated with digitalisation as well as in contributing to reinforce innovation and resilience capability of their family businesses through collaboration with external stakeholders and ecosystems.Originality/valueThe value of the research consists in the attempt to analyse the meaning and implication of digital innovation in the context of family business as a driver for their resilience capability. The Family Businesses Digital Readiness and Young Entrepreneurs Contributions Matrix presented into the study as an original contribution of synthesis of the evidence collected.

When Duality Fails: Addressing the Liability of Hybridity in a Field Dominated by Non‐profit Values

AbstractScholars have explored how hybrid organizations balance conflicting values internally, but less attention has been given to how they address critiques from external stakeholders who regard the combination of social and economic goals as illegitimate. Drawing from a study of influential stakeholders challenging the dual practices of a hybrid organization fighting child malnutrition, we examine how a hybrid organization can address what we call the ‘liability of hybridity’. We show how a hybrid organization can overcome this liability by combining ‘wedging’ and ‘alignment’ strategies through strategic framing, prompting influential stakeholders to revise their negative legitimacy assessments. Our study contributes to research on hybrid organizations and their capacity to address societal grand challenges, expands research on framing strategies by focusing on framing microprocesses (in particular, the ‘modularity’ of framing), and advances our understanding of how legitimacy assessments are made and revised.

Influence of External Stakeholder Involvement and Risk Perception on Affordable Housing: A Survey on the Implementation of Affordable Housing Project in Anderson-Ofafa Estate, Kisumu City (Kenya)

The significance of stakeholder involvement and risk forecasting in project management has been documented in literature and in studies all over the World. One such study was carried out in Anderson-Ofafa estate, Kisumu City. The main goal of the study was to assess the influence of external stakeholder involvement and risk perception on the implementation of the project. The stakeholders showed resistance to the housing project.The study aimed to establish the risks the project is exposed to based on stakeholder attitude and their influence on project performance, and whether the stakeholders were involved so as to provide solutions to problems bedeviling the project and to generate new knowledge. A survey of general respondents/ intelligent laypersons of age 18 years and above totaling 384 and key informants numbering 16 proportionately sampled from a population of 174,145 people found out that there was a significant correlation between stakeholder involvement, risk perception and project performance. In addition, the study established the occurrence of socio-political,regulatory and financial risk factors which had a perceived high influence of 50% and above, moderate influence of 39% and a very high influence of above 50% respectively.Updated risk register had a perceived high influence of 50% and above. Socio-political risk factors significantly influenced the project performance as was hypothesized by the alternative hypothesis of this study.Financial risk factors had the greatest impact.The stakeholders were involved in the project but were still not satisfied with its implementation.The results are expected to assist the project stakeholders align their goals with that of the project to foster sustainability.The practical or managerial implications is explained as follows- there are documented potential consequences and outcomes of stakeholder actions that have contributed to risk factors that will have extended effect on all stakeholders; including project beneficiaries, project providers, project influencers, and the project governance team. Interventions recommended include; Project sponsors to focus on strategies that manages risk perception and returns expectations, Project manager to reduce project scope, public sector to put measures that guarantee stability in laws and regulations and, the project should be infused into the new affordable housing program by the Kenya Kwanza government to benefit from the new government initiated housing levy fund.

Lean logistics and corporate green practices: messianic methodologies for achieving business excellence in the logistics industry via green stakeholder satisfaction

PurposeThis study aims to explore how logistics firms exploit lean logistics and corporate green practices as significant catalysts for achieving business excellence via the mediation roles of green internal stakeholder satisfaction and green external stakeholder satisfaction.Design/methodology/approachQuestionnaire is used in garnering data from 137 Ghanaian logistics firms. Structural equation modeling, particularly partial least squares, was applied to test all hypotheses.FindingsThe results confirm the notion that although lean logistics has positive effect on business performance, the effect is insignificant; hence, it is the concurrent implementation of lean logistics and corporate green practices that leads to superior business performance. The mediation analysis further confirms that both green internal stakeholder satisfaction and green external stakeholder satisfaction are significant precursors through which logistics firms can achieve superior business performance when lean logistics and corporate green practices can influence business performance.Research limitations/implicationsData is collected from logistics firms from a single country. Hence, the results obtained cannot be imported to reflect the general occurrence in other geographical settings.Practical implicationsThis study informs managers of logistics firms that lean and green strategies are compatible when implemented together; hence, it should not be treated in isolation. Managers are further enlightened that in their pursuit of business excellence, there is a need to prioritize green internal stakeholder satisfaction and green external stakeholder satisfaction via prudent investment in lean and green practices.Originality/valueThe research model proposed in this study magnifies the literature on lean and environmental management via bridging the literature gap concerning the interrelationship between lean logistics, corporate green practices, green internal stakeholder satisfaction, green external stakeholder satisfaction and business performance.

A Stakeholder Perspective on Diversity Within Organizations

Research on the influence of internal and external stakeholders on diversity outcomes within organizations has grown in the past decade. Across multiple macro and micro theoretical domains, this body of research has examined various diversity outcomes at different organizational levels. Through an integrative review of literature from management, sociology, psychology, and entrepreneurship, we highlight the channels and pathways of influence and the underlying mechanisms through which four major stakeholder groups—organizational actors, resource exchange partners, institutional actors, and societal forces—impact diversity outcomes in organizations. We discuss future research directions, empirical and conceptual, and present a promising path for future studies to unpack the complex relationships between stakeholders and organizations regarding diversity issues, particularly at the intersection of multiple stakeholders and diversity aspects.

From agents of the people to agents of authority? How illiberal populism impacts interactions between regulatory agencies and external stakeholders

AbstractThe decline in democratic quality and the increasing electoral popularity of illiberal populist parties are among the most notable global phenomena in the past 20 years. This article builds a bridge between the growing body of political science literature addressing how democratic backsliding impacts linkages between governments and organized interests and the public administration literature exploring how illiberal populists reshape the bureaucracy. Focusing on regulatory agencies in four post‐communist countries that have recently experienced varying degrees of democrating backsliding, we explore whether and how interactions between bureaucrats and interest groups have changed amid democratic decline. We find that even in the context of backsliding, professionalization (i.e. internal organizational development) and expertise provision are strong positive predictors of interest groups' access to regulators. However, our analysis unequivocally shows that exclusion by illiberal populist incumbent parties has a profound and negative effect on organizations' ability to reach bureaucracies. We draw on a new survey dataset, which grasps relationships between organized interests and political institutions (i.e. governments, parties, regulatory agencies, parliaments) in the region.

Digital sustainability tracing in smallholder context: Ex-ante insights from the Peruvian cocoa supply chain

Global demand for sustainable agri-food products creates opportunities for smallholder farmers. But on-farm verification of sustainable practices is costly, making third-party certification inaccessible to many poor farmers. Digital technologies for tracing agri-food products from farm to fork could help: novel traceability systems, based on blockchain technology, can make data about on-farm practices transparently available to downstream stakeholders, enabling them to verify sustainability claims without external audits. There is limited understanding, however, of how such digital tracing systems fit local needs and capacities in smallholder contexts. Through a grounded theory approach, we explore the potential of digital traceability for sustainability monitoring in a case study in the Ucayali region of Peru. Based on interviews with local cocoa sector stakeholders, we identify two major challenges: first, setting up digital traceability systems requires investments that do not seem justified by corresponding increases in income. And second, relying on farmer-supplied data creates the risk of inaccurate information due to insufficient capacity as well as incentives for providing distorted data. Our findings suggest that strong cooperation along the supply chain is needed to ensure adequate return on farmer-side costs and investments. Focusing on sustainability metrics at the community level, in addition to the farm level, may be promising, as these metrics can be reliably collected by external stakeholders and add value beyond existing third-party certification standards. Our case study provides recommendations for local policy makers and supply chain stakeholders to develop inclusive digital sustainability tracing systems with smallholder farmers.

Examining the impact of organizational and management variables on sport service delivery in Ethiopia

There is an observed general low performance of Ethiopian Sport Governing Bodies (SGBs) in service delivery. Evidence shows that the trend can be corrected with proper understanding and insight into the process of organizational and management factors of these SGBs. This study aimed to investigate the contribution of organizational and management factors as determinants in effective service delivery in SGBs. For this study, a cross-sectional research design was employed. Purposive sampling was used to choose 350 samples from 154 internal and 196 external stakeholders. The instruments used for the study were the key informant interview and the questionnaire. Pearson Product Moment Correlation Coefficient and multiple regression were used to analyze the data at the 0.05 significant level while qualitative data were content analyzed. The findings confirmed that organizational and management factor variables had a significant positive relationship with sport service delivery (organizational structure (r=0.515), organizational capabilities (r=0.701), communication (r=0.549), management practice (r=0.571), materials & resources (r=0.527) and stakeholders satisfaction (r=0.742). Management factors jointly predicted effective sport service delivery (F (3, 329)= 165.868, R2= 0.612); organizational factors had a joint significant contribution to effective sport service delivery (F(3, 329) = 148.743, R2= 0.576). Further, organizational and management factor variables had a joint relative significant influence on effective sport service delivery in Ethiopian SGBs (F (6, 326) =130.81, R2= 0.707). Interviews revealed that there are weak relations with stakeholders, an unaligned structure of regional sport bodies with federal bodies, and managers with improper experience and knowledge in sport which influences effective sport service delivery in Ethiopian SGBs. Therefore, working together with stakeholders, structural advancement, designing rules and regulations that can serve a longer time, taking correction based on feedback from stakeholders, networked structures and collaborations with local sports organizations as means of improving service delivery employing shared burden and coordinated effort are recommended. Keywords: Management, Organization, Service delivery, Sport governing bodies

Corporate Social Responsibility: A Paradigm Shift towards Organizational Care for Employees’ Wellbeing

Corporate Social Responsibility (CSR) has gained significant attention in recent years, with organizations increasingly focusing on their impact on society and the environment. However, while many organizations prioritize external stakeholders, the well-being of internal stakeholders, particularly employees, is often overlooked. This article contends that an authentic socially responsible organization should care for the well-being of both external and internal stakeholders equally. Through a literature review, this study examined the concept of CSR in the context of employees’ well-being. It developed a conceptual framework to theorize how deliberate organizational initiatives can improve employees' overall well-being, ultimately contributing to their quality of work life and life satisfaction. The study highlights the importance of responsible organizations demonstrating a strong sense of responsibility towards their employees through organizational care and implementing sound workplace practices and policies. This study emphasizes the need for increased attention to the internal dimensions of CSR and greater transparency in reporting structured practices that support employees’ well-being.