ABSTRACT Russia's invasion of Ukraine in February 2022 triggered forced migration on a scale not seen in Europe since World War II. The city of Lublin (Poland), as the capital of the border region, has become both a destination and transit point for refugees, generating the need for both emergency and long-term assistance. Lublin Voivodeship is adjacent to the Volyn region with its capital in Lutsk, where the situation has also changed rapidly (an influx of internally displaced persons). The purpose of this article is to capture the overall picture of the response to war in regional urban centres with similar demographic, absorption and adaptation potential and to identify social resilience factors. We begin by describing the aid structure based on the concept of multilevel governance. We then identify three groups of social resilience factors in both cities: past experience in emergency response, the diversity of actors involved, and the way the work is managed (with professionalisation of volunteer phenomena). The article is based on data resulting from qualitative research in Lublin and Lutsk with the actors of the humanitarian aid.