ABSTRACT This study aims to explore the sentiment of consumer experience regarding two popular online food delivery services: GradFood and Foodpanda. RapidMiner is used to scrape and analyze tweets from X (formerly known as Twitter) using the VADER lexicon-based technique and applied manual content analysis to identify the themes related to customer experience. A sample of tweets from GrabFood and Foodpanda was collected from January 2021 to November 2021 through the X’s Application Programming Interface (API). This study gathered and analyzed 1300 tweets for GrabFood and 1073 tweets for Foodpanda. Then, manual content analysis is applied to identify the themes related to customer experience for GrabFood and Foodpanda. Findings showed that GrabFood and Foodpanda got the highest proportion of positive sentiment compared to negative sentiment. However, GrabFood has received more positive sentiments as compared to FoodPanda. The content analysis revealed 12 prevalent themes that customers focused on are “promote,” “reward,” “service,” “advice,” “customer experience,” “cancellation,” “time,” “apps issues,” “customer service,” “price” and “others.” This study provides a unique insight into customer experience toward online food delivery services. These findings can help online food service delivery management to monitor service quality, marketing strategy and customer expectations. The decision maker can better decide which aspects they should pay more attention to related to the positive and negative sentiment requirement.