Stakeholder Expectations Research Articles

Integrating smart Green Product Platforming for carbon footprint reduction: The role of blockchain technology and stakeholders influence within the agri-food supply chain

This study explores the integration of Blockchain Technology (BCT) with Green Product Platforming (GPP) in the agri-food industry, addressing the gap in empirical evidence about BCT's effective contribution to enhancing carbon and the economic performance of supply chains. It aims to analyze the impact of BCT-enabled GPP on reducing the carbon footprint and enhancing economic performance in the agri-food sector. In the agri-food sector, BCT-enabled platforms are emerging as critical methods. These platforms are characterized by their assortment of consistent modules and interfaces, adept at efficiently producing and digitally delivering diverse green products. The research combines quantitative surveys and qualitative interviews to examine the interplay of BCT as a digital technology and GPP and the significant role of stakeholders' stress in driving the effectiveness of BCT-enabled GPP, exploring the conditions of its positive impact on carbon and economic performance. The findings indicate the importance of aligning GPP initiatives with stakeholder expectations and leveraging BCT to navigate and capitalize on stakeholder pressures for improved carbon and economic performance. Highlighting actionable insights, this research offers a roadmap for agri-food managers to harness technological advancements to meet the dual objectives of sustainability and competitive advantage. Therefore, the paper presents a nuanced analysis of how BCT-enabled GPP can revolutionize the agri-food industry toward a more sustainable and efficient future. The study acknowledges limitations, notably, the variability in BCT implementation across the agri-food sector and the need for ongoing evaluation due to blockchain's evolving nature. Future research should explore BCT's diverse applications in agri-food contexts and its scalability within complex supply chains.

Talking with images: collecting and displaying private photographs and testimony in Imperial War Museums’ Holocaust Galleries

ABSTRACT This article examines the Imperial War Museums’ (IWM) engagement with Holocaust survivors and their photographs. A key concern is photographs and testimonies' roles in the transformation of individual memory into the cultural memory of the Holocaust. Of concern is why and how private photographs are used as a significant resource in IWMs Holocaust Galleries and the impact that on the museum’s narrative of Jewish life before, during, and after the Holocaust. The article acknowledges the challenges faced by curators as they strive to accommodate the expectations of stakeholders whilst simultaneously maintaining historical accuracy and engaging the reflective capacities of visitors.

Refraining from culture-related discussions in English as a foreign language classrooms: lessons from negative cases

IntroductionThis study examined the factors that determined English as a Foreign Language (EFL) teacher decisions to refrain extending the use of culture-related classroom discussions. Specifically, we focused on the episodes in which teachers decided against holding specific culture-related discussions, to better understand the reasons for limited inclusion of diverse cultural content.MethodsIn our examination of the data, we opted for the Theory of Planned Behavior as a lens to interpret teachers' motives for deciding at will not to have a culture-related discussion. The study followed negative case methodology to gain insight into why teachers avoided classroom discussions about culture. Within this methodology, we applied the Possibility Principle to define and select relevant sample of cases. To analyse the cases, we employed hybrid approach of qualitative methods of thematic analysis.ResultsA thematic analysis of teacher interviews (N = 30) revealed that Israeli EFL teachers' decisions to refrain from culture-related classroom discussions were influenced by their personal norms and attitudes, perceptions of their roles as teachers, social conventions, and expectations of various school stakeholders. Specifically, we found that the major barriers to conducting culturally-related classroom conversations in the Arab sector had to do with the values endorsed by the school culture, with teachers' tendency to avoid taboo topics in their teaching due to concerns about how students would react or become alienated. For immigrant teachers, personal norms and perceptions of control operated as key factors in their decisions to avoid sensitive issues. Majority teachers cited negative attitudes, moral panics, school culture and perceptions of control as principal reasons for avoiding controversial topics.DiscussionThe emergent patterns are discussed as embedded in the cultural and social norms with possible implications for teaching in the multicultural classroom.

Winning gold for Stakeholders–Defining goals in sports event projects to meet stakeholder expectations–

Promises are often made to potential stakeholders in exchange for supporting the initiative to host an event. This creates high expectations, which often fail to materialise. A unique characteristic of event projects is that time is a more critical constraint than in most other types of projects, as it is crucial that the event can be held on the planned date. Previous studies suggest the need for more actively planning the expected outcomes from an event and not just focusing on the event itself. In this article, we investigate the goal definition process in sports event projects to gain more insight into how organisers of events can meet stakeholder expectations. A single case study was performed on the World Cup Ski Tour 2020, where we conducted 50 h of observations and fifteen interviews. We contribute with lessons learned and recommendations for how future event organisers can define goals to meet stakeholder expectations. Furthermore, we introduce a stakeholder expectations matrix for event-type projects.

Accentuate the positive? Strategic negativity amid the hazard of high expectations

AbstractResearch SummaryWhile previous organizational impression mnagement (OIM) research focuses on highlighting firms in a favorable light, we explore CEOs' use of “strategic negativity” to manage expectations. We draw on OIM's psychological roots to predict that despite pressure to “be positive,” when CEOs perceive stakeholders are motivated to raise their expectations and have an opportunity to do so, CEOs strategically use negativity to counteract this anticipated expectation increase. We test our predictions on 7330 quarterly earnings calls from 370 publicly traded firms (2008–2019), examining how the “motive” of a positive material earnings surprise and “opportunity” of a new fiscal year jointly increase CEO negativity in prepared remarks. We elaborate the wide applicability of strategic negativity, the “other side” of the OIM phenomenon.Managerial SummaryIn contrast to the prevailing view that CEOs usually “positively spin” the firm's situation to stakeholders, we investigate how CEOs strategically use negativity to counteract stakeholder optimism, provided CEOs perceive expectations are likely to rocket upward. We argue that positive news represents a “motive” and a chance to reflect represents an “opportunity,” and that together they risk raising expectations. Analyzing 7330 quarterly earnings calls of 370 companies (2008–2019), we specifically examined how both (1) a positive earnings surprise and (2) a new fiscal year force CEOs out of their positivity comfort zone and encourage them to be strategically negative in earnings call remarks, to try to lower stakeholder expectations. Our results support this view and pave the way for future research.

Occupational Health and Safety Reporting in the Top 100 Australian Companies: Does Organisational Risk Profile Matter?

Increasingly, good quality and safe working conditions that promote employee health are expected by stakeholders. The aim of this study is to examine the extent and quality of occupational health and safety (OHS) reporting in the Top 100 companies listed on the Australian Stock Exchange (ASX). Method: Publicly available annual reports from the Top 100 ASX companies were reviewed using a policy scorecard against five dimensions drawn from the Australian Work Health and Safety Strategy 2012–2022. The dimensions were: OHS information, legislation, leadership, work health disorders, prevention and best practice. Results: Mean rank scores of high and low-risk industry sectors were compared. High-risk sectors provided more explicit coverage of OHS information across all five domains in comparison to low-risk sectors (p > 0.05). The Information Technology sector scored the lowest across all five dimensions. Conclusion: Higher quality reporting from those in high-risk sectors may be influenced by stakeholder expectations, as well as industry norms. The current analysis suggests that relying on stakeholders to drive improved reporting may be problematic, as those industries that are perceived to have a low OHS risk profile may not consider the need to provide transparent reporting on their strategies to ensure they are providing good quality working conditions.

Institutionalization and framing of Industry 4.0: a framework for understanding stakeholders and comparing countries

PurposeThis paper aims to propose and assess a framework to analyse the institutionalization of Industry 4.0 (I4.0) through a framing analysis.Design/methodology/approachThe framework was developed by combining the institutional approach with orders of worth, drawing insights from a comprehensive literature review. To assess it, the authors conducted a qualitative analysis of annual reports from companies with the largest market capitalization over a six-year period and interviewed union representatives in Spain and Sweden.FindingsThe framework comprises five dimensions (industrial, market, civic, green and connectionist). The empirical results reveal that companies consistently frame I4.0 with an emphasis on industrial and market perspectives. In contrast, unions place a stronger emphasis on civic issues, with Spanish unions holding a more negative view of I4.0, expressing concerns about working conditions and unemployment.Research limitations/implicationsThe proposed framework brings interesting insights into the dispute over the meaning of I4.0. Although this empirical study was limited to companies and unions in Sweden and Spain, the framework can be expanded for broader investigations, involving additional stakeholders in one or more countries. The discussion outlined using the varieties of capitalism approach is relevant for understanding the connection between the meso and macro levels of this phenomenon.Practical implicationsIn navigating the landscape of I4.0, managers should remain flexible, and ready to tailor their strategies and operations to align with the distinct demands and expectations of stakeholders and their specific institutional environments. Similarly, policymakers are urged to acknowledge these contextual intricacies when crafting strategies for implementing I4.0 initiatives across national settings.Social implicationsBased on the empirical findings, this study underscores the importance of fostering social dialogue and involving stakeholders in the implementation of I4.0. Policymakers and other stakeholders should take proactive measures, tailored to each country’s context, to mitigate potential adverse effects on labour and workers.Originality/valueThe study presents a novel framework that facilitates the systematic comparison of I4.0 framing by different actors. This contribution is significant because the way actors frame I4.0 affects its interpretation and implementation. Additionally, the aggregate analysis of results enables cross-country comparisons, enhancing our understanding of regional disparities.

Corporate governance in Basic Material and Energy Sector Companies, green strategy, and carbon emissions disclosure

This study aims to find empirical evidence of the influence of corporate governance and green strategy on carbon emission disclosure. This study uses a quantitative approach using panel data regression with a sample size of 105 energy and basic material sector companies listed on the Indonesia Stock Exchange for the 2018-2022 period. The technical analysis used in this research is software EViews 12. The results of the t test that was carried out to test the first hypothesis showed a t-statistic value of 2.132. and significance 0.0354 < 0.05. This value indicates that the quality of carbon emissions is significantly determined by good corporate governance. Tests carried out on the second hypothesis produced a t-statistic of 1.496 with a significance of 0.000 <0.05, which indicates that companies that adopt a green strategy will tend to carry out activities that reduce carbon emission levels. Meanwhile, the results of testing the third hypothesis show a t-statistic value of 3.023 and a significance of 0.0032. The value of testing this third hypothesis explains that large companies tend to carry out higher carbon emission reduction activities, in line with the increasing attention and expectations of stakeholders for these companies.

A review of sustainable project management practices in modern LNG industry initiatives

This paper presents a comprehensive review of sustainable project management practices within the modern LNG industry, aiming to analyze the strategies, challenges, and opportunities associated with sustainable development in LNG initiatives. The literature review encompasses an examination of sustainable project management principles, emphasizing the importance of environmental stewardship, social responsibility, and economic viability in LNG projects. Case studies from various LNG initiatives worldwide are analyzed to identify best practices and frameworks for integrating sustainability into project management methodologies. These studies highlight innovative approaches such as carbon footprint reduction, community engagement programs, and economic diversification strategies, demonstrating the multifaceted nature of sustainable project management in the LNG sector. Methodologically, this review adopts a systematic approach, utilizing established criteria for selecting and analyzing relevant literature and case studies. Data collection methods include extensive literature searches and case study analysis to gather insights into the implementation and effectiveness of sustainable project management practices in the LNG industry. The findings reveal a growing trend towards the adoption of sustainable practices in LNG projects, driven by regulatory requirements, investor preferences, and stakeholder expectations. However, several challenges persist, including technological limitations, regulatory complexities, and cost implications. Nonetheless, these challenges present opportunities for innovation and collaboration, fostering the development of new technologies and strategies to enhance sustainability in LNG project management. In conclusion, this review underscores the importance of sustainable project management in the modern LNG industry, emphasizing the need for proactive measures to address environmental, social, and economic concerns while meeting energy demands. The insights provided offer valuable guidance for industry stakeholders, policymakers, and researchers seeking to advance sustainability objectives in LNG initiatives.

Corporate governance and CSR for sustainability in Oil and Gas: Trends, challenges, and best practices: A review

Corporate governance and Corporate Social Responsibility (CSR) are integral components of sustainability in the oil and gas industry, shaping the sector's environmental and social impact. This review explores current trends, challenges, and best practices in corporate governance and CSR for sustainability within the oil and gas sector. The review examines how corporate governance frameworks influence CSR strategies, highlighting the importance of board oversight and stakeholder engagement in driving sustainable practices. It also delves into the evolving role of oil and gas companies in addressing environmental concerns, such as climate change and resource depletion, through CSR initiatives and transparent reporting. Challenges faced by the industry, such as regulatory complexity, stakeholder expectations, and balancing short-term profitability with long-term sustainability, are analyzed. The review underscores the need for robust governance structures and effective CSR programs to navigate these challenges and maintain social license to operate. Best practices in corporate governance and CSR are explored, emphasizing the importance of integrating sustainability into core business strategies. Case studies illustrate successful approaches to CSR implementation, showcasing how companies can create shared value for stakeholders while driving positive environmental and social outcomes. In conclusion, the review calls for a proactive and holistic approach to corporate governance and CSR in the oil and gas industry. It advocates for increased transparency, stakeholder engagement, and alignment of CSR efforts with the Sustainable Development Goals (SDGs) to enhance sustainability and mitigate risks in the sector.

The evolution of CSR reporting in the oil and gas industry and its future direction: A conceptual review

Corporate Social Responsibility (CSR) reporting has become increasingly important for industries worldwide, particularly in sectors with significant environmental and social impacts such as the oil and gas industry. This paper presents a conceptual review of the evolution of CSR reporting within the oil and gas sector, examining its historical development, current practices, and future directions. The evolution of CSR reporting in the oil and gas industry can be traced back to growing societal and stakeholder pressures for transparency and accountability. Initially, CSR reporting focused primarily on philanthropic activities and compliance with regulations. However, with mounting concerns over environmental degradation, climate change, and social justice issues, stakeholders demanded more comprehensive reporting practices. In response, oil and gas companies have adopted various frameworks and standards, such as the Global Reporting Initiative (GRI) and the United Nations Sustainable Development Goals (SDGs), to guide their CSR reporting efforts. These frameworks help companies disclose their environmental, social, and governance (ESG) performance in a systematic and comparable manner, enhancing accountability and facilitating stakeholder engagement. Looking ahead, the future direction of CSR reporting in the oil and gas industry is likely to be shaped by emerging trends such as increased emphasis on climate-related disclosures, integration of ESG factors into corporate strategy and decision-making, and the rise of digital technologies for data collection and reporting. Moreover, there is a growing recognition of the need for industry-wide collaboration and standardization to improve the credibility and effectiveness of CSR reporting. This conceptual review highlights the evolving landscape of CSR reporting in the oil and gas industry and underscores the importance of continuous improvement and innovation in meeting the evolving expectations of stakeholders and society.

Enterprise risk management (ERM) adoption in developing and developed markets: a comparative study

Purpose This study aims to explore the adoption of enterprise risk management (ERM) in developing and developed countries. Is there a similarity or difference between the two contrasting institutional markets and the reasons behind them? Design/methodology/approach The adoption of ERM is analyzed on the basis of the institutional framework. The author draws empirical evidence by comparing the cases of a British and an Indian insurance company using evidence from multiple sources. This paper focuses on extra-organizational pressures exerted by economic, social and political situations across two countries that influenced the adoption decision of ERM. Findings The findings of this research revealed that early adopters of ERM in different institutional markets face coercive and normative pressure but not mimetic pressure. The adoption of ERM in India and the UK is dissimilar. Companies in the British insurance market encounter higher institutional forces than those in the Indian market because of higher coercive and normative pressure. The aspirations to adopt ERM in the Indian and UK markets included improved strategic decision-making to maintain stakeholder expectations and higher standards of corporate governance. In the UK, ERM was adopted to reduce surprises and fluctuations under flexible regulations but with stricter adoption and to improve credit ratings. Originality/value Previous literature has discussed ERM adoption in similar markets or within one market with similar institutional pressure. In contrast, this research is a comparative study that explains the analysis of institutional theory in two different institutional environments in the adoption of ERM.

Pengaruh Leverage, Profitabilitas, Likuiditas, Dewan Komisaris, Dan Ukuran Perusahaan Terhadap Environmental Disclosure (Studi Empiris Pada Perusahaan Manufaktur Yang Terdaftar Di Bursa Efek Indonesia Tahun 2020-2022)

This study investigates the effect of financial factors (leverage, profitability, and liquidity), internal company factors (board of directors), and company size on environmental information disclosure in manufacturing companies listed on the Indonesia Stock Exchange for the period 2020-2022. The research approach used is descriptive quantitative. Data were collected from the company's financial statements and annual reports published on the Indonesia Stock Exchange website. The results of the analysis show that leverage, profitability, liquidity, board of directors, and company size individually have a significant influence on environmental information disclosure. Overall, these factors have a contribution of 32.7% to the disclosure of environmental information, while the rest is influenced by other factors. These results indicate that companies tend to pay more attention to environmental information disclosure when they have better financial ratios and internal structures that pay attention to environmental responsibility. In conclusion, the findings of this study confirm that financial factors and internal factors of the company have an important role in the disclosure of environmental information. The implication of this study is the importance of attention to environmental responsibility in corporate managerial decisions, especially in the context of information disclosure that is increasingly important to stakeholders. Thus, the results of this study provide a better understanding of the factors that influence environmental information disclosure in manufacturing companies, providing a foundation for companies to increase transparency and environmental responsibility in an effort to meet the expectations of society and other stakeholders.

The Relationship of Corporate Social Responsibility with Business Performance—A Bibliometric Literature Review

The significant role of corporate social responsibility (CSR) in achieving sustainability and in meeting the expectations of stakeholders has been well documented. Using a collection of 2173 publications on CSR and its connections with business performance, this study conducted a bibliometric investigation using the Systematic Literature Network Analysis (SLNA) technique combined with network visualizations to demonstrate the current research trends, most topical themes and the developing areas of interest in the growing field of CSR and its linkages with business performance for an approximate period from 2004 to 2023 as published in the Scopus database of two decades. The goal was to explore the research gaps by analyzing the most cited authors and most impactful publications by year, location, subject area and document type. The study also outlined the trends by topic prevalence, commonly used keywords and citation networks based on co-occurrence and co-authorship to identify the current thematic gaps. The results reveal a mild rate of growth in scholarly interest around the field of CSR and business performance until 2022, where a manifold increase in publications was recorded. An expanding focus on human, social and organizational behavior, economic systems, financial and social performance, leadership, stakeholder management and management science was identified, although there is a scarcity of studies around issues regarding developing countries, climate change, CSR disclosure and small businesses. These findings demonstrate the current state of the research and offer interesting insights and timely research directions as a roadmap for future studies.

Enhancing Community Participation in Corporate Social Responsibility Activities at PT. Prima Bara Nusantara through Improved Decision-Making Process

Corporate Social Responsibility (CSR) is crucial for companies that have a substantial ecological footprint, such as coal mining in Indonesia. PT. PBN strives to achieve a harmonious combination of responsible behaviors and economic viability. However, attaining this equilibrium necessitates strong community engagement to alleviate negative effects and provide beneficial contributions at the local level. This study focuses on the underexplored issue of poor community participation in CSR initiatives within Indonesia’s coal mining sector. Although PT. PBN has made substantial investments in environmental and community activities, recent evaluations indicate a substantial disparity between stakeholder expectations and the level of actual participation in activities. Gaining insight into the factors contributing to this disparity is vital for the effectiveness of CSR endeavors, as the support of stakeholders and active involvement of the community are crucial for ensuring social sustainability and enduring stability. The study utilizes analyzed data from interviews conducted with both internal and external respondents. It uses problem tree analysis in order to uncover the root causes of low community participation. Focus group discussions are used to delve deeper into the objectives of Value-focused Thinking (VFT) and help determine which alternative solutions should be chosen. The integration of VFT with Analytical Hierarchy Process (AHP) aids decision-making by recognizing the criteria and sub-criteria used to evaluate solutions based on their values. The findings emphasize identifying skill gaps and providing formal acknowledgment to improve the sense of responsibility and involvement of the community in CSR initiatives. This is in line with PT. PBN’s commitment to its stakeholders and the sustainable development of the community in the long run. In the end, decision-makers give the utmost significance to the strategy of licensing and training, considering its long-term impact, effectiveness, resource availability, and ease of control.

EFFECTIVE STAKEHOLDER RELATIONSHIP MANAGEMENT IN THE OIL &amp; GAS SECTOR: A CONCEPTUAL AND REVIEW PERSPECTIVE

Effective stakeholder relationship management (SRM) is imperative for the sustainable operation of companies within the oil and gas sector. This review provides a conceptual framework and review perspective on the strategies, challenges, and outcomes associated with SRM in this industry. The oil and gas sector operates within a complex web of stakeholders including governments, local communities, investors, employees, suppliers, and environmental organizations. Building and maintaining positive relationships with these stakeholders are essential for securing operational licenses, maintaining social license to operate, and fostering a conducive environment for business continuity. Drawing from existing literature, this review elucidates the key components of effective SRM in the oil and gas sector. Firstly, proactive engagement and communication emerge as fundamental strategies. Companies need to identify stakeholders, understand their interests and concerns, and engage with them transparently and consistently throughout project lifecycles. Secondly, fostering mutual value creation is crucial. Companies must seek win-win solutions that align their business objectives with stakeholders’ interests, thereby promoting long-term partnerships and trust. Thirdly, robust grievance mechanisms are necessary to address conflicts and grievances promptly and fairly, preventing escalation into legal or reputational crises. Despite its importance, SRM in the oil and gas sector faces several challenges. These include inherent power imbalances between companies and stakeholders, socio-political tensions in resource-rich regions, and the dynamic nature of stakeholder expectations. Additionally, the sector operates in a volatile market environment characterized by fluctuating oil prices and regulatory uncertainties, further complicating SRM efforts. The outcomes of effective SRM in the oil and gas sector are multifaceted. Beyond mitigating operational risks and enhancing reputational capital, it contributes to fostering social license to operate, facilitating access to capital and talent, and promoting sustainable development in host communities. Effective SRM in the oil and gas sector requires a proactive, value-driven, and adaptive approach. By integrating stakeholder considerations into strategic decision-making processes, companies can navigate complex socio-political landscapes, mitigate risks, and create shared value for all stakeholders involved.&#x0D; Keywords: Management, Oil and Gas, Conceptual, Perspective, Relationship.

Divergences among ESG rating systems: Evidence from financial indexes

&lt;p style="text-align: justify;"&gt;&lt;span lang="EN-US" style="font-size: 12pt; font-family: verdana, geneva, sans-serif; color: black;"&gt;This paper specifically underscores the disparities among various ESG rating systems in China, highlighting their varied interpretations and emphasis on corporate financial factors. Analyzing data on Chinese listed firms from 2009-2022, we observe that while company size and leverage ratio uniformly correlate with ESG scores across rating agencies such as Bloomberg, Huazheng, Wind, and Hexun, the influence of factors like return on assets, cash flow, company age, and Tobin's Q is markedly inconsistent among these agencies. For instance, while operational cash flow and company age are positively associated with ESG ratings from Bloomberg, Huazheng, and Wind, they hold an inverse relationship with Hexun's ratings. This divergence underscores the unique data collection, weighting, and evaluation methodologies employed by each rating system. The study emphasizes the criticality of comprehending the nuances of each rating agency's approach when interpreting ESG scores and crafting ESG strategies. Moreover, it advocates for integrating insights from multiple rating systems to cater to the diverse expectations of stakeholders.&lt;/span&gt;&lt;/p&gt;

A Multi-Objective Model for Designing a Sustainable Closed-Loop Supply Chain Logistics Network

Background: The growing concern for environmental and social issues has led to a focus on designing sustainable supply chains and increasing industrial responsibility towards society. In this paper, a multi-objective mixed-integer programming model is presented for designing a sustainable closed-loop supply chain. The model is aimed at the minimization of the total cost with the total used facilities, the negative environmental impacts, and the maximization of the positive social impacts. Methods: The epsilon-constraint method is utilized for solving the model and further extracting the Pareto solutions. Results: The result of the research clearly shows an optimal trade-off between the conflicting objectives, where, by paying more attention to the social and environmental aspects of sustainability, the total costs are increased or by optimizing the number of facilities, a better balance between the dynamics associated with the short-term and long-term goals is reached. The results of the sensitivity analysis also show that increasing the demand of the supply chain has the greatest impact on the supply chain costs compared to other objectives. Conclusions: Consequently, investigating such comprehensive sustainable objectives provides better insights into the impact of design variables on the expectations of stakeholders.

Leadership Model in the Management of Public Service Agency State University

The aim of this research is to describe the leadership model in managing the Public Service Agency and the factors that hinder and support leadership in the management of the Public Service Agency at Universitas Negeri Manado (Unima). This research uses a descriptive qualitative approach, in the form of research with a case study method or approach (Case Study) with 5 research subjects. The research results show that the leadership model used in managing the status of Public Service Agency State Universities is the Mapalus leadership model. The name Mapalus is used based on similarities with Unima's vision, namely Superior and Innovative Unima based on Mapalus. The mapalus leadership model is a leadership approach that prioritizes collaboration, open communication, and synergy between leaders and team members. In this model, leaders not only command from above, but also work together with team members to achieve common goals. Leaders with this leadership model build strong relationships with team members, understand their needs and potential, empower them to achieve optimal performance, and encourage active participation in decision making and create a positive and inclusive work environment. Factors that hinder leadership in managing the Public Service Agency at Unima include resistance of team members and staff to change, lack of understanding of the implications of change, uncertainty regarding changes in status, lack of support from stakeholders, resistance to existing organizational culture and lack of resources or facilities. adequate. On the other hand, factors that support leadership include open and effective communication, understanding a clear vision, involving team members and stakeholders in planning and implementation, organizational culture that supports collaboration and innovation, developing new leadership skills through training and collaboration, ensuring decisions and actions reflecting stakeholder expectations and needs, support from internal and external parties, evaluating the impact of policies and decisions through collecting feedback and analyzing performance data, effective communication in overcoming resistance to change and constructive conflict management.

Weighing in on the average weights: Measuring corporate social performance (CSP) score using DEA

This study develops a new DEA approach to incorporate such market-level information (i.e., average weights over firms) to create a composite corporate social performance (CSP) measure. The new model addresses the challenge that stakeholder expectations—expressed as the CSP weights of different CSP dimensions—are usually unknown at the firm level, but some reliable estimates of the average weights (across firms) are available at the industry or market level. Distinct from the traditional DEA, the new approach can incorporate constraints on the average values of weight distributions and is built on a computational framework new to the literature. The new model is compared with the traditional CSP approach, using longitudinal investment data by socially responsible funds (SRF). The regression results show evidence that the traditional CSP score, which is widely used in the management literature, may not be a reliable CSP score: firms with higher CSP scores tend to have lower SRF investment (in both the number of SRF and total shares). In contrast, the DEA-based CSP scores show the correct and positive correlation with SRF investment. Overall, this paper contributes to the literature by presenting a more reliable CSP approach and a new, generalizable DEA model. This is also the first empirical work documenting the potential validity issue of the traditional CSP scores.