BackgroundThe intensive care unit (ICU) is a specialized department within a hospital that provides care for critically ill patients requiring close monitoring, multidisciplinary intervention, and advanced life support. It is a resource-intensive healthcare service, with the patient outcome determined by the adequate utilization of human resources, supplies, technologies, and infrastructure. ALERT Hospital is one of the largest referral hospitals that provides critical care services for both adult and pediatric patients. This case study narrates the establishment and transformation of critical care services at ALERT Hospital over the last five years.ObjectiveTo describe the transformation of critical care services at ALERT Comprehensive Specialized Hospital from the beginning of the service to the current stateMethodsA descriptive case study design was applied to narrate critical care service transformation at ALERT Comprehensive Specialized Hospital. Data was gathered from desk reviews of the emergency department, ICU, quality directorate, hospital data management unit, and the annual audit report.ResultALERT Hospital provides services for about 4.2 million people, encompassing 22 health centers, 8 hospitals, and other private health facilities within its catchment area. The ALERT Trauma Center, established in 2015, had only 3 ICU beds with two functional mechanical ventilators and a few trained nurses, with an annual hospital and emergency patient flow of 328,242 and 13,642, respectively. The critical care service expansion at ALERT Hospital encountered various obstacles concerning infrastructure, personnel, and supplies. Therefore, the hospital administration and clinicians designed and implemented different strategies to transform the service into the current picture. Accordingly, after intensive facilitation of all requiredinputs a general ICU with seven beds and five mechanical ventilators was initially established in 2018. During the second phase of the service expansion in 2022, the hospital has established a large ICU with twelve beds, providing more specialized services for over 349 critical patients annually.