Knowledge Management Performance Evaluation Research Articles

Knowledge transfer and management in the construction industry: Trends and future challenges

This study aims to determine the current issues associated with the transfer of knowledge in the construction industry published between 1987 and December 2021 to provide insights and ideas for future research. A total of 1240 publications were analysed to offer metadata analysis, and these papers were extracted from the Scopus database. The insights gained from analysing papers from Scopus databases are presented along with classifications of the literature based on content analyses, including conceptual understanding, barriers and facilitators, a collaborative effort with knowledge management and other optimisation models, and evaluation of knowledge management practices and performance. The study's findings show a declining trend in research on drivers or obstacles analysis of knowledge management. In contrast, there is a growing trend in applying mathematical optimisation models to enhance decision-making in pursuing knowledge management performance. Furthermore, the study's findings reveal a steady increase in assessing knowledge management techniques and performance over time. Contributions by disciplines are identified, and the most significant authors, leading journals, leading nations, leading contributing institutions, and leading contributing institutions. The study's results and future research possibilities open up a new channel for further inquiry and contribution to this subject.

Application of artificial intelligence in enterprise knowledge management performance evaluation

ABSTRACT Applying artificial intelligence technology to enterprise management can enable the development of strong technical support for enterprises. This article discusses the role of artificial intelligence technology in enterprise knowledge management performance evaluation and how to apply artificial intelligence technology to knowledge management performance evaluation. This paper builds a two-level evaluation index system that combines enterprise practices and the related literature, analyses the relationship between the balanced scorecard metric and knowledge management performance evaluation, and uses the Analytic Hierarchy Process (AHP) to construct a knowledge management performance evaluation index system from the balanced scorecard perspective. By combining the three-layer fuzzy comprehensive evaluation model with this model, this study creates an Analytic Hierarchy Process-Fuzzy Comprehensive Evaluation (AHP-FCE) method to evaluate knowledge management performance and provide a quantifiable scientific evaluation method for knowledge management performance evaluation.

Knowledge Management Performance Evaluation in Government Organization

The purpose of this paper is how to see the factors of knowledge management, customer relationship management, and employment programs that affect the realization of the Organization's performance against. The methods used in the writing of this thesis is the analysis of the path and also by using the study library for searching for reference materials. The results of the analysis conducted States that there are influences from factors of knowledge management, customer relationship management, and an influential work program towards the realization of the Organization's performance. The existence of this research, then obtained a model of organizational performance.

Knowledge management performance methodology regarding manufacturing organizations

The current business situation is extremely complicated. Business must adapt to the changes in order (a) to survive on the increasingly dynamic markets, (b) to meet customers’ new request for complex, customized and innovative products. In modern manufacturing organizations it can be seen a substantial improvement regarding the management of knowledge. This occurs due to the fact that organizations realized that knowledge and an efficient management of knowledge generates the highest value. Even it could be said that the manufacturing organizations were and are the biggest beneficiary of KM science. Knowledge management performance (KMP) evaluation in manufacturing organizations can be considered as extremely important because without measuring it, they are unable to properly assess (a) what goals, targets and activities must have continuity, (b) what must be improved and (c) what must be completed. Therefore a proper KM will generate multiple competitive advantages for organizations. This paper presents a developed methodological framework regarding the KMP importance regarding manufacturing organizations. This methodological framework was developed using as research methods: bibliographical research and a panel of specialists. The purpose of this paper is to improve the evaluation process of KMP and to provide a viable tool for manufacturing organizations managers.

Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation

As an important part of knowledge management (KM), the KM performance evaluation tries to find out the key factors restraining the enhancement of the enterprises' performance. This paper investigates the feasibility of the balanced scorecard (BSC) method in enterprise knowledge management and then proposes a simplified and applicable performance evaluation model based on the BSC approach. Finally, fuzzy comprehensive evaluation (FCE) is used to evaluate the effectiveness and applicability of the proposed model. The result shows that the model is useful for evaluating the performance of KM in enterprises.

Knowledge management performance measurement in micro-, small-, and medium-sized enterprises

Knowledge management (KM) is recognized as an important means for attaining competitive advantage and improving organizational performance. The evaluation of KM performance has become increasingly vital, as it provides the direction for organizations to enhance their performance and competitiveness. A survey was carried out to test the applicability of 14 constructs based on knowledge resources, KM processes, and KM factors in measuring the KM performance for small and medium enterprises (SMEs) in Malaysia. This article intends to further explore the effects of company size (micro, small, and medium) and KM maturity on knowledge management performance measurement (KMPM). Two-way analysis of variance results indicate that company size and KM maturity do affect some aspects of KMPM in SMEs.

A synthetic method for knowledge management performance evaluation based on triangular fuzzy number and group support systems

The purpose of this paper is to propose a systematic method to solve knowledge management performance evaluation (KMPE) problems. This method includes an integrated evaluation process starting from the measurement to the output of KMPE and combines subjective and objective indicators together. Firstly, we established an index system, involving the process of knowledge management, the organizational knowledge structure, economic benefits and efficiency. And based on this index system, a synthetic evaluation method is presented, using triangular fuzzy number to measure indexes and facilitating the KMPE with a group support system (GSS). To know better of the proposed method, we have an example to illustrate. Finally, the empirical study conducted in this paper indicates that the evaluation method has strong practicability and operability. Besides, the evaluation is enabled by using a group support system: the more objective scoring can be achieved due to synchronic/asynchronous and anonymous participation; Decision-makers improve their efficiency by the clear demonstration analysis results. The systematic method of KMPE based on the index system is able to improve organizations’ efficiency in performance evaluation process.

The impact of organizational structure on knowledge management processes in Egyptian context

Knowledge management is recognized as important weapon for sustaining competitive advantage and improving performance. The evaluation of knowledge management (KM) performance has become increasingly important since it provides the reference for directing the organizations to enhance their performance and competitiveness. Also, working together involves interdependence, and people must therefore depend on others in various ways to accomplish their personal and organizational goal. This study aims to investigate the difference between manufacturing sector and service sector in Egypt as regards the impact of Organizational Structure dimensions on Knowledge Management activities. The study is carried out through administering questionnaires to 211 employees (110 employees from manufacturing sector and 101 employees from sector companies) from 7 organizations (4 manufacturing organizationsand 3 service organizations). The questionnaire consists of three parts. First part contains personal information. Second part contains Knowledge Management capabilities such as knowledge creation, sharing and utilization. Third part measures the organizational structure dimensions. The statements are assessed by using Likert scale of five points scale ranging from 1 - “highly agree” to 5 - “highly disagree”. The questionnaire was developed on the basis of some previous studies. In order to assess the reliability, the reliability coefficient was calculated by using Cranbach’s alpha that the values of cronbach’s alpha for the variables under study exceed 0.6, which is an acceptable level for the reliability of the variables. There are two variables in the present study:the independent variable is Organizational Structure dimensions, and the dependent variable is Knowledge Management. This study will find out the effect of Organizational Structure dimensions on Knowledge Management in manufacturing and service sectors. This study has multilevel units of analysis which are organizational structure dimensions and knowledge management activities, while the unit of observation is the employees working in the companies in both sectors. Collecting and analyzing data based on correlation coefficient of Pearson and hierarchal regression showed that there was a direct relationship between organizational structure dimensions and knowledge management more in service sector than the product sector and opened up new questions to be explored by future research. Knowledge management activities in product sector are predicted by centralization and integration dimensions. Also, in service sector, knowledge management activities arehighly predicted by centralization, integration and complexity. For the future research endeavors, it is recommended to investigate the impact of demographic characteristics as control variables and the cultural dimensions on the relationship between organizational structure dimensions and knowledge management activities. It is also recommended to measure the effect of other organizational dimensions such asprofessionalism, personnel ratios

Evaluation of knowledge management performance: An organic approach

Knowledge management (KM) strategy is the planned or actual coordination of a firm's major goals and learning, in time, that continually co-align its knowledge-based resources with the environment. This study combined a survey study and system dynamics (SD) simulation to demonstrate an organic KM performance evaluation approach. The survey study was conducted based on a sample of 143 construction contractors, and used structural equation modeling (SEM) techniques to develop a KM performance index for reviewing the key elements that underpin KM strategy. The SD simulation predicted the development of KM strategy configurations and the evolution of KM performance over time.

Performance Evaluation System of Software Enterprise Knowledge Management Based on Fuzzy Evaluation

Based on analysis of domestic and national literature, the related theory of enterprise knowledge management performance evaluation and methods of knowledge management performance evaluation has been summarized and compared. Combining with the characteristics of enterprises, the model and method of software enterprise knowledge management performance evaluation has been confirmed. Through surveying to related experts, index system of software enterprise knowledge management performance evaluation has been structured which applies in fuzzy evaluation method, it’s able to apply in software enterprise knowledge management performance evaluation.

Evaluation of Knowledge Management Performance Based on Extenics

Evaluation of Knowledge Management Performance Based on Extenics

Performance Evaluation Method and Algorithm of Knowledge Management for Product Innovation Design

This paper presents a discussion of knowledge management performance evaluation index and evaluation methods for product innovation. The content of knowledge management and the flow of knowledge in product innovation process are analyzed. According to the purpose of performance evaluation and combined with the characteristics of product innovation, the knowledge management performance index for product innovation is established, and the specific evaluation method and algorithm are described. The fuzzy comprehensive evaluation process is discussed.

The Role of Knowledge Management in Enhancing Organizational Performance

Knowledge management is recognized as an important weapon for sustaining competitive advantage and improving performance. The evaluation of knowledge management (KM) performance has become increasingly important since it provides the reference for directing the organizations to enhance their performance and competitiveness. This paper provides an understanding of factors that involved in implementing knowledge management concept to enhance organizational performance. Also, it provides an assessment tool that helps organizations to assess their knowledge management capabilities and identify the possible existing gaps in their knowledge management systems and suggest the possible ways to enhance organizational performance. The results show that all elements of knowledge management capabilities have a positive significant relationship with all measures of the performance at 1% level of significant; it means that there is a great correlation between knowledge management capabilities and organizational performance

Revealing performance heterogeneity through knowledge management maturity evaluation: A capability-based approach

The dynamic capabilities view (DCV) focuses on renewal of firms’ strategic knowledge resources so as to sustain competitive advantage within turbulent markets. Within the context of the DCV, the focus of knowledge management (KM) is to develop the KMC through deploying knowledge governance mechanisms that are conducive to facilitating knowledge processes so as to produce superior business performance over time. The essence of KM performance evaluation is to assess how well the KMC is configured with knowledge governance mechanisms and processes that enable a firm to achieve superior performance through matching its knowledge base with market needs. However, little research has been undertaken to evaluate KM performance from the DCV perspective. This study employed a survey study design and adopted hypothesis-testing approaches to develop a capability-based KM evaluation framework (CKMEF) that upholds the basic assertions of the DCV. Under the governance of the framework, a KM index (KMI) and a KM maturity model (KMMM) were derived not only to indicate the extent to which a firm’s KM implementations fulfill its strategic objectives, and to identify the evolutionary phase of its KMC, but also to bench-mark the KMC in the research population. The research design ensured that the evaluation framework and instruments have statistical significance and good generalizabilty to be applied in the research population, namely construction firms operating in the dynamic Hong Kong construction market. The study demonstrated the feasibility of quantitatively evaluating the development of the KMC and revealing the performance heterogeneity associated with the development.

정부출연연구소의 지식관리 성과 평가항목 및 측정지표 개발

KAs information and knowledge are increasingly becoming more important in the knowledge-driven society, knowledge management, as a very important management paradigm, is securing firm position in private and public sectors. Complying with this paradigm, government-funded research institutes in science-technology sector are actively utilizing knowledge management by employing knowledge management system and evaluating its applications' performance. The purpose of this study is to develop evaluation items and measurement indices to rationally measure knowledge management performance of the government-funded research institutes and to verify the feasibility of applying these evaluation items and indices. To achieve this research goal, the evaluation model of knowledge management performance was constructed by reviewing and integrating the existing studies, and subsequently, evaluation areas, evaluation items, measurement indices were derived from this evaluation model. Also, the feasibility analysis on the evaluation items and measurement indices was performed by means of FGI(Focus Group Interview) with the knowledge management experts belonging to Korean government-funded institutions in science-technology sector. The implications of this study are as follows : in theoretical perspective, this study has proposed a criterion frame to evaluate knowledge management performance, and has rationally drawn evaluation items and measurement indices from the criterion frame. And in practical perspective, this study has improved the validity and practicality of the measurement indices, which can lead to more reasonable and easier evaluation of knowledge management performance of the government-funded research institutes.

Sustainability-based knowledge management performance evaluation system (SKMPES): Linking the higher learning institutes with the bottom billions

Knowledge has become one of the most invaluable resources to the organizations and their main source of sustainable competitive advantage; hence, more and more knowledge management (KM) systems and approaches are undertaken by organizations. Yet, possessing knowledge management systems and approaches alone will not guarantee organizational success. It is crucial to monitor KM practices and evaluate the performance of KM in the organization and at different levels. The article studies some of the main existing knowledge and KM-related frameworks and highlights their weaknesses. The analysis shows that, existing KM frameworks cannot accommodate the increasing role of organizations toward the society and its sustainable development. Therefore, in line with the scope of the research in the academic setting, the need for considering social responsibility of the institutes of higher learning and universities as part of their knowledge management performance evaluation is emphasized. Moreover, some of the main existing knowledge and KM-related frameworks have been studied and an enhanced comprehensive Sustainability-based Knowledge Management Performance Evaluation System (SKMPES), along with the requirements for its development are introduced. Finally, the way forward and suggestions for future research are provided. Key words: Knowledge management (KM), knowledge management performance evaluation, management control, sustainability-based knowledge management performance evaluation system (SKMPES), sustainable development, organisational competitiveness.

Performance evaluation of knowledge management among hospital employees

The purpose of this study is to investigate the cognition of knowledge management (KM) among hospital employees and the relationship between KM and the KM enabler activities (financial, customer, internal business processes, learning and growth) in a regional hospital in Taiwan. Both qualitative and quantitative research were used in this study. The instrument was conducted using in-depth interviews of three policy-makers as participants. The quantitative data were collected from a regional hospital in the Northern part of Taiwan with a 77 percent effective response rate (n=154). The findings in this paper indicate that the cognition and demand for KM in subordinates is close to the expectations of policy-makers. The policy-makers expect subordinates working in the hospital to be brave in taking on new responsibilities and complying with hospital operation norms. KM is emphasized as a powerful and positive asset. Moreover, understanding KM predicts good performance in an organization. The findings in this paper can be generalized to other regional hospitals. The findings may be applied to a wider population. This study can provide insights into the perceptions and cognitions of workers in a hospital about KM and the activities of KM enablers. The responses and perceptions observed in the interviews in this study, as well as the quantitative research results could be useful to other hospitals and individuals who engage KM as a new management trend. This study suggested KM guidelines for policy-makers who are experienced managers.

Knowledge management performance evaluation based on triangular fuzzy number

First, the paper briefly summarized the current situation and research tends of the knowledge management performance evaluation research. Then, we proposed a new method to determine weight and combined with indistinct integration evaluation method to evaluate enterprise knowledge management performance. Next, the new method’s rationality and feasibility was proved by an example. Finally, the method’s superiority when it is applied to the field of knowledge management performance evaluation was verified by comparing the results.

A fuzzy logic approach to the evaluation of tacit knowledge management performance

The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.

Putting sustainability at the core of knowledge management performance evaluation system

With the transformation of managerial views and the increasing focus on knowledge and intellectual capitals as the most important resources to the organizations, the necessity for retaining these resources and monitoring their effectiveness in order to know how they are utilized becomes significant. As for the universities, this requirement is even higher compared to other organizations, due to the fact that almost a complete chain of knowledge management processes and practices exist in the universities, from knowledge creation, planning, creation, development, and acquisition to knowledge updating, sharing, dissemination, utilization, and protection. Therefore, it is crucial to assess the performance of these knowledge management processes. Yet, it is noteworthy to re-look at universities to find out about their position in the community and their responsibilities towards the society at large. Universities do not operate in vacuum; rather their actions and decisions affect the society and the environment. Hence, any program aimed at evaluating the knowledge management performance of universities must also take into consideration their responsibilities toward the society and its sustainable development. This study emphasizes on the importance of putting sustainable development view at the core of any knowledge management performance evaluation effort and proposes a sustainable development-led framework for evaluating knowledge management performance in the university setting.