Information Technology Evaluation Research Articles

The Work-Life Balance of Nursing Professionals: An Information Technology Context

Evaluating Information Technology (IT) and Nursing Professionals’ intentions to leave their organizations during COVID-19 using Critical Lens Theory found similar perceptions toward job burnout and the 6Cs of nursing. Both groups suffer from similar levels of emotional exhaustion. Nurses exhibit lower levels of Depersonalization and Personal Accomplishment than IT Professionals. IT professionals scored lower across the 6Cs of nursing, supporting the stereotype of IT professionals exhibiting lower levels of care and compassion toward customers. IT Professionals scored higher on Personal Accomplishments. Interestingly, both groups seemed to keep their options open in seeking new jobs or quitting their current position.

Perencanaan Strategis Sistem Informasi untuk Mendukung Keputusan Organisasi dengan Ward dan Peppard

Ward and Peppard are used as the primary approach in planning information system strategies. This method involves identifying user needs, analyzing the business environment, evaluating information technology, and planning and implementing appropriate strategies. In the context of the Information Systems Study Program, this strategy will help improve the effectiveness of communication, information management, and appropriate decision-making. The research will analyze SWOT, value chain and Five Forces. The data collected will be analyzed and presented in a descriptive manner. The results of the research are expected to provide practical guidance for the Information Systems Study Program in planning and implementing effective information system strategies.The results of this research will make a positive contribution to the National University of the Republic of Indonesia Information System Studies Program in improving the efficiency and effectiveness of decision-making through the implementation of appropriate information system strategy.The aim of this study is to design and implement a decision-making information system strategy using the Ward and Peppard methodology in the Information Systems Study Program at the National University of the Republic of Indonesia. Preparing an effective information system stratega crucial factor in improving the efficiency and success of decision-making in an organization.

Information Technology Strategy for Micro, Small, and Medium Enterprises in the Era of Industry 4.0

During the industrial revolution 4.0, business and industry competitiveness expanded. Because of circumstances like these, competition between firms or micro, small, and medium enterprises (MSMEs) is also increasing. To create and maintain a competitive advantage, a business must be able to dominate the market by enhancing its strategy. The ability of companies to expand market segments by introducing distribution channels and innovations by employing technical advancements is one of the company's development tactics. To identify potential and difficulties for further study, this article aims to evaluate information technology solutions for empowering Micro, Small, and Medium Enterprises. The Biblioshiny tool was used to conduct the literature review for this article. Results Scientific publications investigate opportunities and obstacles to determine the function that strategic information technology supports in the case study of Micro, Small, and Medium Enterprises.

Hybrid RFID-IoT simulation modeling approach for analyzing scrubs’ distribution solutions in operating rooms

PurposeAssess the realistic impacts of implementing an Radio Frequency Identification (RFID)/Internet of Things (IoT) uniforms’ distribution system for managing medical personnel’s scrubs in operating rooms. The authors use a hybrid simulation framework to address the following objectives and challenges: a) reduce and control operating rooms’ level of inventory; b) stabilize scrubs’ demand and c) improve infection control and prevention of cross-contamination (through scrubs over manipulation and hoarding).Design/methodology/approachThe authors adopt a Design Science approach. This methodological approach is used to design, develop, create and evaluate information technology “artifacts” (e.g. constructs, models, methods and instantiations) intended to solve organizational problems and make research contributions (Peffers et al., 2007). More specifically, the authors follow the Design Science Research Methodology process model which includes six steps: problem identification and motivation, definition of the objectives for a solution, design and development, demonstration, evaluation, and communication.FindingsTo assess the realistic impacts of implementing an RFID-IoT uniforms’ distribution system for managing medical personnel’s scrubs in operating rooms, the authors adopted a design science approach and initiated the research by documenting the business case and reviewed the existing literature to build a comparative analysis of existing uniforms’ distribution systems. The authors used a hybrid simulation model to assess the impact of three business cases: present mode of operation, implementing smart shelves or the smart distributors. The authors show that smart dispensers allow a greater control on scrubs’ utilization while eliminating the cross-contamination of the medical personnel.Practical implicationsThrough this research study, the authors provide hospitals’ managers a scientific support for uniforms’ (scrubs) distribution process improvement. The authors use a hybrid simulation model to compare innovative solutions for uniforms’ distribution systems in the form of “smart cabinets” supported by Radio Frequency Identification (RFID)/Internet of Things (IoT) technologies and choose the most appropriate design for the hospital to meet two main challenges: a) inefficiency of uniform replenishment-distribution system and b) noncompliancy with infection control regulations caused by the distribution system.Originality/valueFrom a methodological perspective, this paper addresses concerns from researchers calling quantitative research methods and using case-based research strategy to address IoT issues and assess the system in practice. From a broader point of view, this work confirms the predominant interest of RFID-IoT research work in the arena of supply chain management and logistics as the technology is used for tracking purpose and for monitoring applications. It is also one response to the research community suggesting that “hospitals should evaluate the medical effectiveness of the new technologies as well as the cost before adoption”.

Defining Cyber Risk Scenarios to Evaluate IoT Systems

The growth of the Internet of Things (IoT) has accelerated digital transformation processes in organizations and cities. However, it has also opened new security challenges due to the complexity and dynamism of these systems. The application of security risk analysis methodologies used to evaluate information technology (IT) systems have their limitations to qualitatively assess the security risks in IoT systems, due to the lack of historical data and the dynamic behavior of the solutions based on the IoT. The objective of this study is to propose a methodology for developing a security risk analysis using scenarios based on the risk factors of IoT devices. In order to manage the uncertainty due to the dynamics of IoT behaviors, we propose the use of Bayesian networks in conjunction with the Best Worst Method (BWM) for multi-criteria decision-making to obtain a quantitative security risk value.

The Organization of Information Technology Activities in North American Research Libraries

This study presents the results of an online survey that benchmarked the organization of information technology (IT) functions in academic library members of the Association of Research Libraries. The survey investigated whether responsibility for 14 key areas resided in the libraries or in an institution-level information technology department, whether responsibilities have shifted over the past 20 years, satisfaction with services provided, assessment methods used to evaluate information technology services, and top challenges facing library IT. This paper considers the survey results addressing where the responsibility lies, satisfaction with the support, and whether and when the responsibility changed.

Framework for experimental evaluation of software solutions in a virtual environment

Objectives. Ready-made information technology solutions used when developing software have various characteristics depending on the objectives to be experimentally obtained. While the selection of appropriate technologies and software tools used in experimental software engineering can be time-consuming, experimental complexity can be reduced by providing the researcher with domain-specific tools. The aim of the study is to design and develop a domain-specific software framework for experimental evaluation of the characteristics of information technology solutions in a virtual environment.Methods. To determine the required characteristics of the software framework, an analysis of software tools for conducting experimental studies to evaluate the characteristics of information technology solutions in a virtual environment was conducted. Methods of decomposition, structural design, and software development were applied to design and develop the framework.Results. A software framework for conducting experimental research has been developed. The design results, key features of the framework and a description of the functionality are presented. The implementation of the framework comprises commands for managing virtual machines and commands for scaffolding. A technique for conducting experimental studies using the framework is proposed.Conclusions. The developed domain-specific software framework addresses shortcomings of existing tools to reduce labor costs when conducting experiments to evaluate information technology solutions. The developed framework and proposed methodology allows the number of programming and markup languages required for setting up a software experiment to be reduced from 3 to 1.

Streamlining Information Technology (IT) Functions and Operating Model Across Group Case Study: PT Telekomunikasi Indonesia, Tbk

Business entities are expanding their business portfolio by creating child business entities and finally building a large entity known as a Corporate Group, which is a collection of parent and subsidiary corporations that function as a single economic entity through a common source of control. The correlated business issue derives from the existence of Information Technology (IT) units in each company under the group, in which the IT functions are still conducted and maintained solely. This may lead to un-optimized resource of the assets (People, Application, Platform, and Infrastructure) and redundant IT Processes. Consequently, this phenomenon raises questions on how the most suitable IT operating model should be designed and adopted in the group among the entities. This paper is intended to design a new IT operating model, define the organizational structure and possible integration between entities, to obtain a more effective IT shared service operation model and asset optimization across the group. The research infers that the basic IT service management functions with an agile cyclic new way of working can be considered as the new IT operating model alternative, with IT service development and operation would be the most suitable process to be outsourced, rather than IT planning, design, change management, and evaluation. In addition, an IT shared service approach using a specialized federated organization structure is suggested, with an emphasis on promoting the current IT units as the single provider of specific services based on their strongest capability. As for group company, empowering the subsidiary IT units that already possess the expected capabilities and core competencies will be more beneficial and preferred than appointing a new single shared service unit for IT service.

Evaluating Information Technology Investments: Insights from Executives’ Trades

Performance impacts of investments in information technologies (ITs) are difficult to evaluate. External investors are further constrained by their lack of visibility into the firm’s intangible, complementary actions and capabilities, creating an information asymmetry between them and the firm’s executives. Building on signaling theory and the research on senior executives’ trades in a firm’s stock, this paper addresses the following question: How are the stock trades by a firm’s senior executives before a major IT investment by the firm associated with the future value to the firm from that IT investment? The results based on data on 2,898 publicly announced IT investments from 926 firms during 2002–2016 suggest that (1) the purchasing of a firm’s stock by its senior executives before a firm’s IT investment is associated with the investment’s longterm effect on firm value; (2) such stock purchases by a firm’s senior executives are associated with a stronger positive (negative) relationship between the IT’s newness and the long-term abnormal returns to firms emphasizing a revenue enhancement (cost reduction) IT strategy; (3) for firms pursuing a hybrid strategy, purchases by CIOs but not purchases by CEOs or the newness of IT are associated with firm value, and (4) purchases made by CIOs provide greater information about the IT investment’s impact on firm value than purchases made by CEOs. We further improve our predictive model’s accuracy from 75% for a model including the fit between IT newness and IT strategy to 80% and 91% when considering purchases by CEOs or CIOs, respectively, and 92% when considering purchases by both executives.

Evaluating Information Technology at Libraries and Archives’ Department Using ITIL V3 Domain Service Transition

The use of information technology in the government sector is the main tool in providing services to the environment and especially to the community. The Dki Jakarta Provincial Library and Archives Office (DISPUSIP) is a government agency under the local government of DKI Jakarta Province. DISPUSIP has services in accordance with the organization and work procedures stipulated in the regulation of the Governor of DKI Jakarta Province. Information Technology Infrastructure Library (ITIL) version 3 domain service transition is used to determine the transition of service governance management. The use of questionnaires uses the Process Maturity Framework (PMF) as a framework to assess the maturity of each service management process. DISPUSIP has a maturity rate ranging from 41% to 60% in 7 (seven) subdomains, this value represents the maturity level at level 3, which is defined as a level.

EW-KNN: evaluating information technology courses in high school with a non-parametric cognitive diagnosis method

ABSTRACT With the continuous development of education, personalized learning has attracted great attention. How to evaluate students’ learning effects has become increasingly important. In information technology courses, the traditional academic evaluation focuses on the student’s learning outcomes, such as “scores” or “right/wrong,” which seldom reflects the development of students’ cognitive level and lacks effective diagnostic information. This article proposes a non-parametric multi-level scoring cognitive diagnosis method based on the KNN and the characteristics of information technology courses named the EW-KNN (E-weight K-Nearest Neighbor). Compared with the KNN, the EW-KNN improved two key points. One is that it takes the number of IRP (Ideal Response Pattern) as the K value to adapt to different types of tests. The other is that the nearest neighbor distance is introduced to solve the problem of misjudgment of the categories. The Monte Carlo simulation method is used to test its performance. The results indicate that the EW-KNN has a higher accuracy rate and is suitable for information technology courses. Furthermore, the method is applied in information technology course to make a cognitive diagnosis of 120 students of high school in Shanghai. Results demonstrate that the EW-KNN can accurately diagnose each student’s cognition levels and knowledge structure accurately.

A New Method for Open Government using of Information Technology

The purpose of this paper is to explore dimensions of open government in tax affairs organization of Iran country as a governmental organization. Three main factors of policy, culture, and technology were identified after investigating open government's plan in the United States of America, Austria, Mexico countries and the conducted interviews with experts in three fields of information technology, Executive, and legal. Four subfactors of internal directive, legal, strategic planning, and performance for policy and five subfactors of security, tools, open government program, data, and infrastructure for technology and six sub-factors of employees readiness, communicational channels, knowledge management, changes management, agency stakeholders, and participatory activities were considered for culture. A structured interview was conducted with three experts in legal, information technology and administrative fields for initial evaluation and finding new factors. The statistical population in this research was considered among Tax Affairs Organization of Iran country's employees. The mentioned pattern was evaluated based on partial least squares approach and confirmed at strong level after extracting information from the distributed questionnaires. Three factors of policy, technology and culture have effect on open government and between them culture has the main priority.

Ethics, Guidelines, Standards, and Policy: Telemedicine, COVID-19, and Broadening the Ethical Scope.

The coronavirus crisis is causing considerable disruption and anguish. However, the COVID-19 pandemic and consequent explosion of telehealth services also provide an unparalleled opportunity to consider ethical, legal, and social issues (ELSI) beyond immediate needs. Ethicists, informaticians, and others can learn from experience, and evaluate information technology practices and evidence on which to base policy and standards, identify significant values and issues, and revise ethical guidelines. This paper builds on professional organizations' guidelines and ELSI scholarship to develop emerging concerns illuminated by current experience. Four ethical themes characterized previous literature: quality of care and the doctor-patient relationship, access, consent, and privacy. More attention is needed to these and to expanding the scope of ethical analysis to include health information technologies. An applied ethics approach to ELSI would addresses context-specific issues and the relationships between people and technologies, and facilitate effective and ethical institutionalization of telehealth and other health information technologies.

Evaluasi Tata Kelola Guna Meningkatkan Kinerja Manajemen Teknologi Informasi Menggunakan Framework COBIT 5

The Salatiga Class I District Court is a government agency that has implemented Information Technology (IT) governance which has problems in IT management, so the purpose of this study is to evaluate information technology governance using the COBIT 5 framework by determining the level of capability and gaps. The results of the recapitulation of the questionnaire with the Likert scale model obtained the average value of the selected domain getting a value of 3.28, which means that the current level of capability (as is) is at level 3 (established process), while the numbers from the range of 0 to 5 levels are expected or target (to be) namely 5 (optimization process). So that a gap or gap is obtained, namely the value of 1.27 which results in a reduction between to be and as is. The selected process domain is in the highest position, namely DSS01 with a value of 3.80 or level 4 (predictable process) while the lowest position is APO12 with a value of 2.82 or level 3 (established process). To achieve the expected conditions, the IT subdivision can improve in dealing with IT risks and IT problems that occur in the Salatiga District Court Class I B. In addition to evaluating IT governance, testing system functionality is also carried out by using the Blackbox Testing method with the Boundary Value Analysis technique. The object is used for testing the system, namely­ e-Court tested on the registration page and login page. From the results of system testing­ e-Court On the registration page, there is a discrepancy in the expected name field and on the login page that the test results ­field - field as expected.
 Keywords — Information Technology Governance; COBIT 5; e – Court; Blackbox Testing; Boundary Value Analysis.

Penerapan Cobit 5 dalam Evaluasi Tata Kelola Teknologi Informasi (Studi Kasus: Dinas Perindustrian dan Perdagangan Provinsi Sumatera Utara)

The Department of Industri and Trade of North Sumatra Province is part of the government in the industrial and trade sector. In carrying out its operational activities, the use of information technology is used to support activities. Some problems that occur are the absence of a system for evaluating information technology governance that is used in a systematic manner. In examining the technology used, it only involves a few expert reasoning skills. The purpose of this study is to determine the extent of management and utilization of information technology in the Department of Industri and Trade of North Sumatra Province and to recommend information technology management policy proposals using COBIT version 5. The process of evaluating governance using COBIT begins with domain selection, primary and secondary data koleksi. , the mapping process, the next step is to process the questionnaire data and calculate the value and level of capability. The results of the application of COBIT 5 can explain the situation in resource optimization which includes planning, pengawasan, and adjustments to the implementation of processes and conditions that have not been met, such as making documentation regarding the management of relationships between business and information technology, making SOPs containing regulating coordination.

The information technology barriers in supply chain of sugarcane in Khuzestan province, Iran: A combined ANP-DEMATEL approach

The present study aims at identifying and also prioritizing information technology barriers in supply chain of sugarcane in Khuzestan province. The statistical population of the study consisted of all senior managers of sugarcane industries in the province. Of four large relevant companies in the field, 34 senior managers were selected. The required data was collected through two stages hiring questionnaires. In order to evaluate information technology barriers at the supply chain level, six main dimensions were considered including technological, supply chain management, strategic, organizational, individual and customer barriers. DEMATEL technique was also used to identify the relationship between indicators, and the ANP method was also employed to prioritize the before mentioned barriers. The results of DEMATEL showed that strategic barrier indicator acts as the most influential, and the supply chain management barrier indicator as the most impotent one. The results of ANP method showed that of all research indicators, customer barrier indicator (weight 0.001 27) was the most important indicator. Next, organizational and supply chain management barrier indicators are ranked second and third, respectively. Also, among the 28 research components (sub-criteria), the “lack of financial support” component with the weight of 0.048 21 ranked first, followed by “poor outsourcing management” and “high investment and installation costs” as second and third respectively, which also had the most impact on the sugarcane supply chain.

Professionalism of Information Management in Health Care: Development and Validation of the Construct and Its Measurement

Against the background of a steadily increasing degree of digitalization in health care, a professional information management (IM) is required to successfully plan, implement, and evaluate information technology (IT). At its core, IM has to ensure a high quality of health data and health information systems to support patient care. The goal of the present study was to define what constitutes professional IM as a construct as well as to propose a reliable and valid measurement instrument. To develop and validate the construct of professionalism of information management (PIM) and its measurement, a stepwise approach followed an established procedure from information systems and behavioral research. The procedure included an analysis of the pertaining literature and expert rounds on the construct and the instrument, two consecutive and comprehensive surveys at the national and international level, exploratory and confirmatory factor analyses as well as reliability and validity testing. Professionalism of information management was developed as a construct consisting of the three dimensions of strategic, tactical, and operational IM as well as of the regularity and cyclical phases of IM procedures as the two elements of professionalism. The PIM instrument operationalized the construct providing items that incorporated IM procedures along the three dimensions and cyclical phases. These procedures had to be evaluated against their degree of regularity in the instrument. The instrument proved to be reliable and valid in two consecutive measurement phases and across three countries. It can be concluded that professionalism of information management is a meaningful construct that can be operationalized in a scientifically rigorous manner. Both science and practice can benefit from these developments in terms of improved self-assessment, benchmarking capabilities, and eventually, obtaining a better understanding of health IT maturity.

The Effect Of Information Technology, Organizational Commitment, Internal Control And Good Corporate Governance Principles On Organizational Performance

The aim of this research is to critically evaluate information technology, organizational commitment, internal control, and the implementation of the principles of good corporate governance and describe how the key elements of these constructs contribute to the performance of PT. Bank Maluku. To this end, a sample of 40 employees at PT Bank Maluku is identified and examined using non probability purposive sampling. Primary data results from questionnaires complemented by interviews for data collection. The data is analyzed using correlation analysis and multiple regression that includes descriptive statistics and reliability and validity test of the research instrument. The research study proceeds to classical assumption test including multicollinearity test, hypothesis testing within the model and discussion on result. The results of the analysis based on t test greatly vary. Information technology is found negative and non significant in organizational performance. Both organizational commitment and internal control, to the contrary, pose positive yet non significant effect on organizational performance, while the implementation of the principles of good corporate governance poses positive relationship and are statistically significant in organizational performance

Organizational Culture and its Relationship to Organization Performance in Ghana Education Service Head Office – Accra

The culture of an organization reflects its performance. Stakeholders who are direct beneficiaries of the Ghana Education Service have often complained of receiving poor service delivery from the organization. Using the Head Office of the organization in Accra, the researcher investigated whether the organization's culture had any relationship with the performance. With both interviews and questionnaires, core areas of the organization such as: Mission, Ethics andAccountability, External Environment, Strategic Planning and Management, Organizational Structure, Leadership and Management, Human Resource Management, Internal and External Communication, Financial Management, Evaluation and Performance Management and Information Technology were assessed. Five divisions of the organization were used for the study. The findings of the study were that the existing culture does not mirror the preferred culture; it was also established that the organization's culture and performance have a mutually reciprocating relationship. The study showed that the current level of performance could be improved if support systems in the area of finance, staff and technology are enhanced. Furthermore the organization should encourage shared leadership and give credit to others when they do the right things. Staff need to be trained in information technology so they can be current in the use of the technology.
 Keywords: Organizational culture; Organizational performance; Organization development.

Evaluating Information Technology Investment with New Information Economic (NIE): A Study Case Greenspan Packaging System Co. Ltd.

The objectives of this research are to analyze the business process in the production division of Greenspan Packaging System Co. Ltd., to evaluate IT of the IT investment, and to give recommendations based on the result of the IT valuation in order to get an efficient budgeting for the company. Methods that were used in this research are analysis of the literature, analysis of the collected data by interviewing and observing the running business processes and the method of analysis that was used is the New Information Economic (NIE). Results achieved in this research are results of the IT evaluation in a form of values on IT that are used in the company in order to assess the alignment between the IT investment with the company’s strategic intentions. Conclusion of this research is the recommendation that given to company can help the company to achieve their vision and mission and also their strategic intentions with the help of recommended IT investment.