Evaluation Of E-government Research Articles

A Multicriteria Evaluation of Local E-Government in Terms of Citizen Satisfaction

Any strategy to improve local public administration gives paramount importance to the development of electronic administration (E-Local Government) to facilitate interaction with citizens promoting efficiency, local participation, and sustainable development. This explains the numerous contributions to evaluating websites of local authorities, but they do not focus on modeling the citizen satisfaction induced by their use. This is why three research questions are addressed by this paper: how can such satisfaction be modeled, which attributes be considered and described and how to assess the relative importance assigned by citizens to each attribute? 
 
 The level of satisfaction is found to depend on the easiness of use of each site and of the available functionalities to share information, to provide services, and to promote participation. A model based on the Multiattribute Theory and using the OptionCards method is developed to estimate the relative importance assigned by each citizen to each attribute and it is successfully applied to a focus group.
 
 The answers presented by the authors to these questions are applied to a sample of Portuguese websites allowing their benchmarking and the identification of a road map for im-provement. This instrument is applied to a set of Portuguese municipalities revealing a high level of disparity and confirming how important can be its application to assess inter-municipalities benchmarking, to diagnose their LGS major shortcomings and to support the design of a road map for improvement.

Performance Evaluation of Multi-Organization E-Government Based on Hyperledger Fabric Blockchain Platform

Performance Evaluation of Multi-Organization E-Government Based on Hyperledger Fabric Blockchain Platform

A Review of E-Government Assessment Frameworks: E-Readiness, Adoption, Citizen Engagement and Quality

The rapid development of digitalization has impelled countries to adopt electronic government (e-government) to improve quality and efficiency, reduce costs and establish transparency in their transactions with the citizens, thereby, strengthening the government-citizens relationship. As e-government has become pivotal for development, it is essential to understand various frameworks available in the literature for evaluating a country’s e-government at different phases, from e-readiness to the realization of end benefits. Hence, this paper briefly reviews the e-government literature focusing on e-readiness, adoption, citizen engagement and performance and quality assessment frameworks. Further, a thematic analysis of the selected studies is carried out using NVivo and QDA Miner to map the main themes and subthemes and the associations among the selected studies. This paper contributes to the e-government literature with clear academic insights into different variables and dimensions in association with the evaluation of e-government and by setting a future research agenda for developing a holistic evaluation framework.

Evaluating e-Government: Themes, trends, and directions for future research

As observed by e-Government scholars, the use of digital technology in the public sector has intensified during the last decade. With digital infrastructures becoming more complex, we argue that it is important to study the evaluation of their use. In this paper, we study the literature on the evaluation of e-Government. With a bibliometric analysis of keywords, combined with a narrative analysis of highly cited papers, we sought to characterize the literature on evaluation and identify themes and trends to propose directions for further research. Our findings reveal seven themes of e-Government evaluation research. Our analysis of highly cited papers disclosed that the literature is characterized by a service-dominant logic, with citizens’ adoption of government services and Web sites being assessed by statistical analysis of surveys. We note the shaky theoretical foundations of e-Government evaluation, a field that has been subject to a plethora of localized models. We conclude that evaluation efforts in e-Government research have been characterized by studies in which digital technology efforts have been judged on narrow grounds, such as ease of use. Based on these findings, we propose a research agenda that includes a shift from evaluation of services to a focus on “big questions”, such as emancipation and democracy. We propose that scholars should undertake more case studies of evaluative practices to form stronger theories with solid empirical foundations.

Evaluation and Ranking of E-Government Websites Using Weighted-Combinative Distance-Based Assessment Approach

Electronic government (e-government) now becomes a necessity rather than an option for the countries that aim for improved governance. Indeed, existing agencies of government make a powerful connection with customers through e-government to deliver better, cheaper, and faster services. In the present research, a multi-criteria decision-making (MCDM) approach, namely weighted-combinative distance-based assessment (W-CODAS), is proposed which is a combination of Shannon entropy approach and CODAS and implemented to rank the e-government websites of eight countries by selecting 15 evaluation criteria. Further, the results obtained from W-CODAS method are compared with well-known methods AHP and TOPSIS and validated by Kendall's tau correlation test. The results of the present research based on W-CODAS show that the e-government website of Finland is placed at the top position (Rank 1) followed by UK. Similarly, the Netherlands website occupies last position and is ranked at number eight.

PEMM に準拠した自治体版組織のケイパビリティの成熟度評価のための調査・研究

PEMM に準拠した自治体版組織のケイパビリティの成熟度評価のための調査・研究

Evaluation of Implementation E-Government with Delone and Mclean

This research intends to analyze and test variables that influence implementation E-government, especially in Balikpapan city. The study uses the information system success model DeLone and McLean which has six main variables that can be used to measure the success rate of information systems. Variables that support the success of e-government that support this research include system quality and information quality as exogenous variables. Furthermore, the use and user satisfaction variables are endogenous variables that also affect the net benefits variable. Based on previous research, service quality variables have not been proven to affect endogenous variables, so the researchers omit these variables. Data collection is done by distributing questionnaires to users of e-government services in Balikpapan City as many as 100 respondents. Data processing methods with Structural Equation Modeling (SEM) using the Smart PLS 3.0 approach. This research proves the R-square value of the dependent variable user satisfaction is 62%, and the net benefit variable is 59.1%, which means that the dependent variable can be explained through independent variables in this research model. Based on the findings in the study, it shows that the quality of the system has an effect on user satisfaction but has no impact on use.

Development of the E-Government Evaluation Model on City Level Through Pattern System Approach

The evaluation process of e-government continues to be investigated in various parts of the world. It becomes an important thing to do an evaluation as a benchmark for the government as a developer of the e-government to find out how the current conditions of e-government with the objectives to be achieved, namely to get a more efficient and effective government process. Many studies tried to develop an evaluation model but only focus on a number of aspects from e-government. Some of them tried to examine the efficiency of e-government through outcomes in the form of services and the impact from using e-government from the perspective of users and providers of e-government services. In this study, evaluation of e-government is based on a systems pattern approach through input - process - output - impact from the development of e-government. In this study will use a case study from the city of Surabaya as one of the cities with a very good predicate by the Indonesian e-Government Ranking (PeGI). The final results of this study are in the form of a comprehensive model for evaluating e-government at the city level.

Evaluation of egovernment and good governance development in EU member countries

Evaluation of egovernment and good governance development in EU member countries

E-Government Service Evaluation of Batu City Health Dept.using e-Govqual Approach and IPA Analysis

E-Government is an application of government information system technology to support public service system and dissemination of information from government to society that used in every element of government. Batu City Health Office website (http://dinkes.batukota.go.id) is part of Batu City Government e-Government system that was built to support publication of government information to the public. According to observations, there was a decline in visitors from the number 150 visitors in October 2017 to 50 visitors in November 2017. While in December 2017 stable at the number 50 visitors. Based on the anomaly incident, there needs to be an evaluation of e-Government in Batu City Health Office by doing the assessment of website service quality from the user side. This evaluation uses e-Govqual and Heuristic Evaluation methods. Assessment of e-govqual attributes on performance values and interests in the IPA quadrant resulted in the conclusion that there are 24 attributes in A and C quadrants in the IPA quadrant that need to improve attribute quality. Suggestions based on quadrant A and C in the form of recommendation improvement in the form of recommendation mockup based on 10 principles of heuristic evaluation

A Longitudinal Evaluation of E-Government at the Local Level in Greater Western Sydney (GWS) Australia

ABSTRACTThis research reviews and revisits the 14 local government websites to determine whether the GWS councils have improved their online services since 2009. The study has found that there have been significant developments and improvements in e-government services among the GWS councils, while these have been variable and in many cases there is scope for further improvement. This research is significant as a longitudinal evaluation can track the evolutionary paths of local e-government development and provides insights into the challenges and opportunities of e-government development at the local level in Australia.

Reference Model for E-Government Monitoring, Evaluation and Benchmarking

The e-government as a result of innovations, emerging technology and internet expansion is a reality today and became a necessity for any country wishing to enter the 21st century as a competitive nation in the world arena. The processes are constantly changing and continue to drive and provide opportunities and open new possibilities for e-government development.The evolution of society requires public administrations to tackle many new challenges and changes. All these evolutionary changes demand the further development of government solutions to meet the challenges and new adequate requirements. After the solution is developed, it must be assessed whether those requirements have been met. There are a number of published research papers on models that aim to evaluate e-government but most of them are focused on some particular purposes and objectives, types of evaluation perspectives. However, there is no evaluation model that could be directly adapted to e-government development in each country or each organization or each service in the country.In this paper, a reference model for e-government monitoring, evaluation and benchmarking is proposed. The model is not associated with any particular e-government definition and/or model, evaluation purpose, dimension or criterion. It could be adapted to many specific cases in the process of design of specific models for monitoring, evaluation or benchmarking of e-government or e-government service.DOI: http://dx.doi.org/10.5755/j01.ee.26.3.8128

Institutional isomorphism, policy networks, and the analytical depreciation of measurement indicators: The case of the EU e-government benchmarking

This article discusses the socio-political dimension of measurement in the context of benchmarking e-government within the European Union׳s Open Method of Coordination. It provides empirical evidence of how this has resulted in institutional isomorphism within the self-referential policy network community involved in the benchmarking process. It argues that the policy prominence retained by supply-side benchmarking of e-government has probably indirectly limited efforts made to measure and evaluate more tangible impacts. High scores in EU benchmarking have contributed to increasing the institutionally-perceived quality but not necessarily the real quality and utility of e-government services. The article concludes by outlining implications for policy and practical recommendations for filling the gaps identified in measurement and evaluation of e-government. It proposes a more comprehensive policy benchmarking framework, which aims to ensure a gradual improvement in measurement activities with indicators that reflect and follow the pace of change, align measurement activities to evaluation needs and, eventually, reduce measurement error.

Accessibility Evaluation of Dubai e-Government Websites: Findings and Implications

Most governments today are promoting the transition of their countries towards an information society where e-Government websites are becoming the primary gateways to citizens and businesses for government information and eservice delivery. E-Government can be broadly defined as the unification of information and communication technologies, and administrative practices to provide government e-services to citizens, businesses and other e-Governments (Deakins and Dillon, 2002). The benefits of online government e-services include better efficiency, user convenience and more citizen political involvement (Freeman and Loo, 2009). To enable all citizens to benefit from the full potential of eGovernment services, it is important to secure universal accessibility. This accessibility enables persons with disabilities to take full advantage of the information and services offered by eGovernments; the same way a person with no disability would.

E-government evaluation: Citizen's perspective in developing countries

Like the evaluation of all other information systems initiatives, the evaluation of e-government in both theory and practice has proven to be important and complex. The complexity of evaluation is mostly due to the multiple perspectives involved, the difficulties of quantifying benefits, and the social and technical context of use. The importance of e-government evaluation is due to the enormous investment put in by governments for delivering e-government services and to the considerable pace of growing in the e-government field. However, despite the importance of the evaluation of e-government services, the literature shows that e-government evaluation is still an immature area in terms of development and management. This work is part of a research effort that aims to develop a rigorous and holistic evaluation framework for e-government systems. The main aim of this article is to develop evaluation criteria for an effective, adaptable, and reflective assessment of e-government systems from the citizen's perspective. Developing countries suffer from poor citizen utilization of their e-government initiatives, and the adoption of such criteria would positively contribute in enhancing government understanding of the factors that influence citizen utilization of e-government systems. Moreover, the criteria also can be used as means for providing valuable feedback for the planning of future e-government initiatives. © 2009 Wiley Periodicals, Inc.

Requirements Based Evaluation of eGovernment in the Large

An increasing level of cooperation between public administrations nowadays on national, regional and local level requires methods to develop interoperable eGovernment solutions and leads to the necessity of an efficient evaluation and requirements engineering process that guides the establishment of systems and services used by public administrations in the European Union. In this article, the authors propose a framework to systematically gather and evaluate requirements for eGovernment in the large. The evaluation framework is designed to support requirements engineers to develop a suitable evaluation and requirements engineering process with respect to interoperable eGovernment solutions. The methodology is motivated and explained on the basis of a European research project.

Survey of Greek e-Government services and assessment for SMEs

The objective of this paper is the analysis and evaluation of e-Government (e-Gov) Services for Small And Medium Enterprises (SMEs). For this purpose, a survey for e-Gov services in Greece is carried out. The analysis and the classification of a sample of 56 e-Gov services is based on e-Government Metadata Standard (e-GMS) for SMEs, through the representation of their characteristics according to specific dimensions. Furthermore, the importance and the relevance of e-Gov services for the business operation are examined, while all services are classified according to SMEs' needs. Through this analysis, conclusions about the existence and relevance of Greek e-Gov services for SMEs are made. In addition, future improvements for the evolution of e-Gov services in Greece are proposed.

Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment

This paper is aimed at those involved – in planning, in undertaking, in using or in evaluating – the benchmarking or measurement of e-government. It draws on models of e-government and current practice of benchmarking e-government to answer four questions: • Why benchmark e-government? • What to benchmark? • How to benchmark? • How to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.