Abstract
This paper is aimed at those involved – in planning, in undertaking, in using or in evaluating – the benchmarking or measurement of e-government. It draws on models of e-government and current practice of benchmarking e-government to answer four questions: • Why benchmark e-government? • What to benchmark? • How to benchmark? • How to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.
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